• Solved

Can't drag URL from address bar to desktop

It has become impossible to drag the URL from the address bar to the desktop. Specifically, the action described in this article https://support.mozilla.org/en-US/kb/crea… (read more)

It has become impossible to drag the URL from the address bar to the desktop.

Specifically, the action described in this article https://support.mozilla.org/en-US/kb/create-desktop-shortcut-website DOES NOT WORK.

FF 78.0.2 Mac OS 10.14.2

Asked by JA 3 days ago

Answered by FredMcD 3 days ago

  • Solved

firefox master password prompt appears randomly

So since a couple of weeks I have this problem again. I am prompted with a master password prompt randomly, not when I'm starting up or loading a page with a saved login.… (read more)

So since a couple of weeks I have this problem again.

I am prompted with a master password prompt randomly, not when I'm starting up or loading a page with a saved login.

I watch a Youtube video and 10 minutes in suddenly PASSWORD PROMPT. Super annoying.

And I'm NOT using SYNC.

One phenomenon to notice is during the same time frame, I was greeted with an authentification prompt on startup by a website I had in an inactive tab (I automatically load the last session with only loading the latest tab). But I closed that tab and still have the password manager problem.

Asked by czxzyyyk 3 days ago

Answered by cor-el 3 days ago

  • Solved

CNBC site loads but promptly disappears

when I load cnbc.com the home page displays for about 1 second, then the screen goes blank white. I cannot recall making any changes to settings that would affect this a… (read more)

when I load cnbc.com the home page displays for about 1 second, then the screen goes blank white. I cannot recall making any changes to settings that would affect this and cannot find any setting that corrects it. It works on other browsers and cannot figure out the problem.

Asked by rconnor316 3 days ago

Answered by jscher2000 3 days ago

  • Solved

What to do when Firefox never let watch video and listen audio because of the yellow bar that inform on component installation?

Hi, I'm trying to access to audio and video website like Spotify (Audio) and DisneyPlus (Audio + Video) but a yellow bar on top inform me to try later because necessary c… (read more)

Hi, I'm trying to access to audio and video website like Spotify (Audio) and DisneyPlus (Audio + Video) but a yellow bar on top inform me to try later because necessary component for audio and video is installing.

This issue is present since different day, I tried to reinstall, reset Firefox but the issue persist. Windows 10 2004, Firefox 78.02.

Why no issue with the browser and Firefox should show a banner and ask to try later where the situation is the same? Why Firefox is not allowing me to watch video and to listen audio now?

I hate Firefox when do this... it's not intelligent.

Asked by Mark 3 days ago

Answered by Mark 3 days ago

  • Solved

Firefox is suddenly and erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on the address.

Since the last update, Firefox is erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on… (read more)

Since the last update, Firefox is erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on the address.

Asked by marsh.ks 3 days ago

Answered by jscher2000 3 days ago

  • Solved

Missing bookmarks

Hello, Last night I went to bed and all my bookmarks were there. Today I woke up and all the bookmarks are gone on my laptop and the open tabs, add-ons etc. I am signed i… (read more)

Hello,

Last night I went to bed and all my bookmarks were there. Today I woke up and all the bookmarks are gone on my laptop and the open tabs, add-ons etc. I am signed in. Restoration does not help (last backup is with today date). But on my smartphone I see them in bookmarks-> desktop bookmarks. How do I save them? I really don´t want to lose them.

Thanks a lot for any advice,

Cyril

Asked by cyril.sup 3 days ago

Answered by cor-el 3 days ago

  • Solved

Syncing only specific bookmark folders

Hello. Is there a way to sync only specific bookmark folders between my PC's and phones? I love the Sync feature in Firefox. But I have many bookmark folders on one PC th… (read more)

Hello.

Is there a way to sync only specific bookmark folders between my PC's and phones? I love the Sync feature in Firefox. But I have many bookmark folders on one PC that I don't want transferred to my other PC nor to my phone. If Mozilla doesn't allow folder-specific syncing, is there an add-on feature that can accomplish this?

Thank you. I appreciate your help. -Brian in Alaska

Asked by Brian in Alaska 4 days ago

Answered by cor-el 4 days ago

  • Solved

Firefox Update - Log In's and Bookmarks Lost

So Firefox did an update. Every time I tried to click on a link in my email, it would open a new window instead of a new tab in my currently opened window. It did not hav… (read more)

So Firefox did an update. Every time I tried to click on a link in my email, it would open a new window instead of a new tab in my currently opened window. It did not have any of my bookmarks or passwords either. This morning, I unpinned Firefox and went and found the program and re-pinned it to my task bar. Now I have the new version that does not have any of my bookmarks or log ins. Does anyone know how to set my PC back to fix this? I can't lost my bookmarks or my passwords.

Asked by dpedlar68 4 days ago

Answered by ARMAN KHAN 3 days ago

  • Solved

Avast and Malwarebytes identifying FireFox.exe as adware trying to redirect to mobiclean.xyz

Both Avast and Malwarebytes alert when I open a new webpage or navigate through a website. Both state that they have aborted a connection to mobiclean.xyz identifying it … (read more)

Both Avast and Malwarebytes alert when I open a new webpage or navigate through a website. Both state that they have aborted a connection to mobiclean.xyz identifying it as adware. The identified file doing the redirecting is c:\Program Files (x86)\Mozilla Firefox\firefox.exe. This is only a recent issue within the last few updates. I have scanned using both programs and they indicate that there isn't a threat (Avast both smart scan and full scan). Malwarebytes classifies the event as "RTP detection" and Avast classifies it as "Other:Malware-gen [Trj]. I am not sure if this is a false positive, some kind of Trojan, or the code in firefox.exe is being misidentified. Has anybody else experienced this? If so, what did you do? As of this writing I am scanning with Spybot Search and Destroy. Any information is appreciated. Thanks.

Asked by Dan_H. 4 days ago

Answered by Dan_H. 1 day ago

  • Solved

I lose all my settings whenever I close Firefox

I just bought a new Mac! However, whenever I close Firefox, I lose everything. I have to sign in again to Firefox, reset my preferences how I like them, open my tabs ag… (read more)

I just bought a new Mac! However, whenever I close Firefox, I lose everything. I have to sign in again to Firefox, reset my preferences how I like them, open my tabs again, login to my email and everything all over again. Its like I'm opening Firefox for the first time. I've set it to Remember History and Not Delete Cookies. What else am I missing?

Asked by lfraven 4 days ago

Answered by jscher2000 4 days ago

  • Solved

Firefox download error

I keep trying to download some music off of YouTube through a ytmp3 website that I've used before. But it keeps popping this code up on the screen when I hit download and… (read more)

I keep trying to download some music off of YouTube through a ytmp3 website that I've used before. But it keeps popping this code up on the screen when I hit download and it doesn't work. Any idea what it means? Thank you

Asked by Jackhardman619 4 days ago

Answered by FredMcD 4 days ago

  • Solved

Problem with java on Worldcat

Whenever I attempt to access the Worldcat site, I am alerted that "Your Web browser is not enabled for JavaScript. "https://www.worldcat.org/" Some features of WorldCat w… (read more)

Whenever I attempt to access the Worldcat site, I am alerted that "Your Web browser is not enabled for JavaScript. "https://www.worldcat.org/" Some features of WorldCat will not be available" so I cannot use features, like click on the citation. Yet even after I enable java, then even close and restart firefox, the same message appears. Any tips

Asked by jemiljan 4 days ago

Answered by cor-el 4 days ago

  • Solved

Ver 78 has Tab Drop Down changed and not for better

Vers 78 has changed the tab drop down combining under an extension, named "Close Multiple Tabs", the functions "Close Tabs to the Right" and Close Other Tabs". How do I g… (read more)

Vers 78 has changed the tab drop down combining under an extension, named "Close Multiple Tabs", the functions "Close Tabs to the Right" and Close Other Tabs".

How do I get theses two sub-functions back under the main heading? These are the functions of the tab drop down I use the MOST.

Asked by dblevins1 4 days ago

Answered by cor-el 4 days ago

  • Solved

Firefox 78.x.x not finding printers

Since the update to Firefox 78 (Including the security updates) Firefox has been unable to see the printers installed on my computer. All other software I have tried sees… (read more)

Since the update to Firefox 78 (Including the security updates) Firefox has been unable to see the printers installed on my computer. All other software I have tried sees the printers fine but the only thing Firefox sees is "microsoft print to PDF".

I can not find any help article for any issues even close to this so unsure where to even start fro trouble shooting other than restarting firefox and restarting windows both of which I have done and neither fixed the problem.

Asked by Wolfie0827 4 days ago

Answered by Wolfie0827 4 days ago

  • Solved

Closing "Downloads" tab in private window silently terminates running downloads

I had a thing happen that surprised me: Open private window Download a file (slow enough to give time for testing) Open "Downloads" (becomes a tab in private mode, fi… (read more)

I had a thing happen that surprised me:

  1. Open private window
  2. Download a file (slow enough to give time for testing)
  3. Open "Downloads" (becomes a tab in private mode, filling the main browser window)
  4. Close any other private tabs
  5. Close "Downloads" tab
  6. Downloads are terminated without query

My expectation was that the user would be queried in some way.

Asked by Andrei 4 days ago

Answered by Andrei 2 days ago

  • Solved

No longer have access to my bookmarks

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my boo… (read more)

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Asked by c_lucks 5 days ago

Answered by the-edmeister 4 days ago

  • Solved

Firefox "Resets" on Launch

On launching Firefox, none of the extensions work. uBlock Origin does nothing, LastPass prompts me to acknowledge their privacy policy then login, Firefox logs out of my … (read more)

On launching Firefox, none of the extensions work. uBlock Origin does nothing, LastPass prompts me to acknowledge their privacy policy then login, Firefox logs out of my user account, the containers tab does nothing (although this might be related to not being logged in). These are the only services I use. Everything works if I take the time to set them back up (except uBlock Origin).

Strangely enough, reddit.com will not load, and this is the only website I have had problems with. When prompted, the address bar ignores it, not even trying to load the site, completely blank page without an error.

Everything works perfectly fine (including uBlock Origin) in private browsing mode.

This started happening a few days ago. Since then I have done a clean install of windows (which was needed anyways) but to no avail. It is probably something stupid I managed to mess up in Firefox, although I would have no idea what that would be as I haven't changed anything advanced since the clean install.

I am completely dumb-founded. Any help would be appreciated.

Asked by nicholasgwood 5 days ago

Answered by jscher2000 5 days ago

  • Solved

The ability to close the tab on the right should not be a submenu.

When it became version 78.0.2, the menu to close the tab on the right side was gone and I was very confused. As a result, it was pushed into the submenu. I've been using … (read more)

When it became version 78.0.2, the menu to close the tab on the right side was gone and I was very confused. As a result, it was pushed into the submenu. I've been using Firefox because it has a menu to close the tab on the right, but if I can't immediately access this feature, I should consider switching browsers. Please move this menu from sub to main as soon as possible.

Asked by ami4 5 days ago

Answered by cor-el 5 days ago

  • Solved

Bookmark Problem

Windows and/or Firefox updated recently and something odd is happening. If I open Firefox from my desktop I can access my bookmarks, no problem. If I read my emails in … (read more)

Windows and/or Firefox updated recently and something odd is happening. If I open Firefox from my desktop I can access my bookmarks, no problem. If I read my emails in Windows Live Mail and click on a link from an email to a website, the web page opens but I cannot access my bookmarks from this window. They just aren't there. I have to go and open Firefox from the desktop or from the icon in the menu bar.

Anyone have an idea what happened and how to fix?

Asked by dwhite300 5 days ago

Answered by jscher2000 4 days ago