Firefox Support Forum

When I try to print something from google drive it launches the firefox (?) printer dialogue. The I click next, and get this screen requiring me to download it before going to the HP printer dialogue. Can I skip this part, the downloads get so full!

Trying to access insurance site and mortgage site. Both loop forever. Had to use Chrome to access them. This is relatively new but since I do not access them often I do not know how new. I have been successfully accessing them with Firefox earlier this year. I would like to continue using Firefox but it has to work.

I have removed Bing from search but Google keeps sliding in a Bing search page when I click to open a new window! How do I stop it? I don't use Google for my browser and I don't use Bing search, period!

I stopped update to the new fancy Firefox, gonna stay with the 88.0.1 release (as I did with Thunderbird 68). Would be nice to have (just!) security update to previous versions instead of forced update to new clean features.

Those who are interested how to stop upgrade: put into your registry:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox] "DisableAppUpdate"=dword:00000001

From the very start, for the last 25+ years, Right Click a link, and hit the letter W to open the link in a new window... Suddenly, with 88 Update, it is now the letter D. (while everything else in Windows is still W)

How do I get it back to [W] (Industry Standard is W)

Why did Mozilla change the letter to D?

I don't mind having to train myself to use D instead of W... I do mind that everything else still uses W, so I have to train myself to only use D in Firefox.

In the current version (89.0) the shortcuts for the context menu are not working anymore (i.e. right click + L for "Copy Link"). I had to downgrade to 88.0.1 to make it work again. Is there any possibility to get those shortcuts back in the actual version?

I am really tired of FF notifying me that an update is available. Every few minutes for the entire session. I know when I want or if I want to upgrade. Let me decide. Let me disable the notifications.

Is there a way to turn of update noticications once and for all? Thanks

Hello mozilla support. Firstly I apologize for my english. I love Firefox and using him for many years this time i run on 64bit version number 88.0. I recently discover problem with my saved passwords in Firefox and i mean this broke my or everyone privacy using feature of saving passwords by Firefox. After some time past installation of antivirus program Avast on my desktop PC i was surprised with new installed program on my desktop named Avast Secure Browser. I ran this program first time and without any his any question he show up in front of meon desktop. I discover in his settings that all my passwords saved in Firefox was succesfully decrypted because when i click on the eye icon my password was showed up as he is in firefox. Then i search for a file in my user profile where the Avast Secure Browser has my passwords stored and then check this file on all other user profiles on my PC where nobody not even once run this Avast Secure Browser but all passwords was already prepared for them in that file on all user accounts without any grant or approval by other users during their work on PC. I am only man which administrate this PC and I dont allow Avast Secure Browser stole my passwords from Firefox. My questions is obvious. How secure is for any user which stored their passwords in Firefox before any other system application like antivirus installed on PC with platform windows? How is possible for any app simply decrypt my passwords from logins.json file? For me it is a very bad if this was allowed through maybe some function in Firefox API that can some program use, but i am not an expert on Firefox a that is why i wrote this. If a problem is Avast which use some not good practise in this app, then i immediately send him feedback. But firstly i want answer from your team.

Pre v89 Windows 10- for some reason, one of my bookmark folders, containing many subfolders and individual bookmarks, has disappeared from my bookmarks toolbar. interestingly, the lost Bookmark folder it does appear on my android phone. Is there some way of finding it on my desktop and restoring it from there, or possibly restoring it from my phone? I would think I would like to try to do this before installing version 89. Thanks in advance.

Good day,

I am so upset and frustrated after losing all of my bookmarks from my favorite browser that have decided to ask this question here which I'd normally not do and am hoping someone could clarify and guide through restoring it all.

I rebooted my PC last night and upon reboot completion my firefox was updated on its own to v89 or something, the latest as of today's date and so i spent a day not liking the most important thing that I enjoyed on the previous version, which was the ability to reload the open tab by mouse right clicking on it and selecting "Reload tab" (which was the FIRST option at the top of the menu), but for some weird reason the latest update has "New tab" as the first option to select from and no longer "Reload tab" (which is now the 2nd option), which drove me crazy as every time I went to reload my multiple open pages by mouse right clicking them and clicking on the first option at the top of the menu (which used to be reload tab), it was opening 6-7 new tabs instead as the first option at the top now is "new tab", which drove me nuts. This could be a really minor thing for some, but its not for others, its fine that its there, but there should've at least been an option to re-arrange the right click menu and either hide "new tab" as Im not even sure why that was implemented as you can simply close on the "+" signg at the end of your tab to launch a new tab if you need it, from being the first on the list or something along those lines, but I wanted my "Reload tab" be the first option on the list when I mouse right click on any page to perform action with it and thus I decided to revert to prev version Firefox Setup 88.0.1 on my Win 10 pc.

The problem I faced was when I started installing that older version I got this pop up (see attached image)

Without any serious thought I clicked on create new profile as it wouldn't let me install the older version otherwise, it either had an exit or create new option and once I created new profile it all looked brand new as if i've never owed a firefox before and I've used it for ages, my fav browser. Everything is just gone, addons, extension, everything I had organized.

I tried restoring previous profile via about:support, I see 3 on there with the latest 2 seeming to be the latest once and there was one that I think was my old one, but when I clicked on "Launch profile in bew browser" to see if thats the one I had with all my stuff, it kept giving me the same error that you see on the screenshot, so no matter what I did it just wouldnt let me launch my old one.

I searched here https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks#w_determine-if-firefox-has-created-a-new-profile tried a few things to follow, recovering bookmarks did not seem to work, I just see bookmarks from June 23rd which I didnt have any anyway, so it better not override anything I had before, and now im just so discouraged and not sure how to restore everything the way I had that deciding to post for help here.

I would appreciate if someone could clarify this instead of just posting links with tons of info to follow, I can find those links myself, some of them I followed, if someone who knows exactly what happenned and could say whether or not this is still recovarable with clear steps on what to do that would be much appreciated.

I also wonder if I was to restore my windows to previous restore point, would it restore my browser to how it was or it wouldnt?

Please assist, thank you!

When I open Firefox with a dozen tabs showing, Task Manager typically shows Firefox to be using 1.3% CPU, 715 MB Memory and 0.1 MB/s Disk. However, as soon as I open www.walmart.com in a new tab, Firefox CPU goes up to between 34% to 52%, Memory to 13,900 MB and Disk to 50 to 200 MB/s. If I reboot, it is repeatable. I have an AMD Ryzen 5 3600 with 16 GB. What's going on?

I have been a loyal Firefox user for umpteen years – but no more! Without asking, my browser updated to version 89, and immediately, I didn’t like it. It looked washed out, difficult to tell the difference between tabs (I routinely have 30+ tabs open at once), plus it was slower. The biggest “peeve” was when I tried to enter a Google search question in the “Search” box, but Firefox kept jumping up the URL bar. Gawd I hate that! That did it! I decided to revert back to version 88 but you decided you would “punish” me for my decision. I lost all my bookmarks, passwords and preferences. I am a computer support volunteer and I work primarily with senior citizens, however I try to help anyone who needs my help. When I setup a new computer for a client, I usually install Firefox and Chrome, explaining that many people do not like the default browser that comes with Windows. From this point on, I will no longer recommend nor install Firefox. You lost a customer today. Congratulations.

I was really angry that there seems to be no way to actually send an email "TO" Mozilla. Instead, they depend on you volunteers to take the heat for them. If you know of anyway to actually get this information to them, I would appreciate it.

Hello - I've been looking around the Firefox site, and the Internet in general, and so far haven't found out the answer to my question: how do I get Firefox 104 to work on my Linux Mint 18.2 Cinnamon Sonya 32 bit? Specifically what I haven't been able to determine is whether or not I first need to upgrade my Linux, which I suspect. And if so, what's the minimum level of the OS that is required? I may be overlooking the simple answers, but so far I cannot find them. And so far the Firefox website upgrade feature does nothing that I can detect. Thank you for any assistance - Doug.

Hello.

In the danish version of the 88 version of firefox for windows, I cannot sort my bookmarks. The handling is not an option. Will it become available or is there a way to fix it?

Thank you:-) Michael, Denmark

AFTER ABOUT TWENTY YEARS BEING A POGO MEMBER, I AM SUDDENLY GETTING A PROMPT THAT I DO NOT MEET THE REQUIRED AGE TO PLAY....SO AM UNABLE TO GET ACCESS. I MISS BEING ABLE TO PLAY SCRABBLE. ANY SOLUTION?

I used to run Firefox 88.0.1 (64 bit) on a Windows 7 PC. With lots of help from this forum I wrote a userchrome.css file to make several changes to the appearance.

On a new Windows 10 machine I installed the same version of Firefox (since I don't care for the latest one). I added my old profle to the new installation and selected it as the default.

Unfortunately, when I opened the program I was prompted to create a new profile; there didn't seem to be any way around this. So I let it happen and tried simply copying my old chrome folder into it - I thought at least I could make the visual changes even if I couldn't import my bookmarks and so on.

But this didn't work either: when I run the program, none of the expected changes are there.

Presumably I've done something wrong, but what, exactly? I'd be grateful for any thoughts. Ideally, I'd like to use the whole of the old Win7 profile but if that's not possible at least changing the appearance would be pleasant.

Many thanks.

Hello, the Add-ons and Themes page does not open, neither from options nor from side bar. It shows only a blank page. Thanks for any advise. Gisela

Hello. I have Firefox set to notify me of new updates but though I always download them I don't immediately install them. My current version is 88.0.1.

Today I downloaded what I now know to be the all-new complete revamp version. But I don't want to install it on my main PC until I've looked into a little more and perhaps tried it out on a laptop.With it in

Is there a way of removing the downloaded version? With it in place, if I restart Firefox or reboot the computer it will automatically be installed, and I don't want that to happen just yet.

I'm running Windows 7 on a desktop PC.

Many thanks.