Firefox Support Forum

Every time I come across a file and click the link to either open or save the file, Firefox just downloads the file -- THEN it asks me if I want to open it or save it..? It's bugged and an obscene security threat if the browser is so easily willing to download files against my intention.

Before I'm asked, I have gone through the settings multiple times to ensure 'Always ask you where to save files' and 'Ask whether to open or save files" are checked. Behavior does not change according to settings.

Example 1. Click link for a PDF with the intention to open, read, and forget 2. Firefox automatically downloads the file to my download folder 3. Firefox prompts me if I want to save the file or open it

If I click 'open', the file stays in the saved location even though I don't want it to exist.

Attempting to download Firefox on MacBook Pro Monterey 12.2 through Safari. When I hit Download, a progress bar flashes briefly, then disappears. When I open Show Downloads in Safari, I get what you see in the first attachment. When searching for the file, I get a second message stating file has not been created (second attachment). Interestingly, I'm having exactly the same problem with Libre Office. I've checked all the settings I know in OS System Preferences and in Safari.

I use debian and firefox-esr.

I have problem right now!

I used firefox version 105.0.1 for short times, then firefox transformed my profile to new version profile, so now I can't back to 102-esr version again, I have this message:

`Your Firefox profile cannot be loaded. It may be missing or inaccessible.`

So i try this command to fix problem

firefox-esr -allow-downgrade

or

firefox-esr --allow-downgrade

But still can't downgrade, So I have to ask could I downgrade? else I have to wait for new esr version?

What's the next firefox-esr version? or release date?

I have a problem with opening files: Mozilla keeps saving them and ignores temp folder. I tried to modify browser.download.improvements_to_download_panel in about:config, but nothing happened. Can anybody help me?

Hi,

I have a fresh installation of my Macbook OS, and a fresh Mozilla Firefox installation. I would like to re-import my old passwords and log ins, but it seems that the new version of the browser doesn't have that option unfortunately. I can see only Import from Other Platforms options, but not import from file or similar.

I have .csv file, but no option of how to import in into my browser.

I would appreciate help on this one. Thank you in advance.

Sasha

I had two Firefox windows open, one private and one not, and a lot of tabs open on both, and while I was browsing the internet on the non-private tab, suddenly both of them close. I reopen Firefox (or it reopens itself, I don't quite remember) and it shows me a message telling me about how I can save articles on pocket to read them later instead of keeping lots of tabs open. I restore my session, and most (but, bizarrely, not all) of my tabs come back, but then, I try to log into gmail, and I never get past the stage where it asks me my email adress, I keep re-entering my email and clicking on the next button and it just loads the same page again, and when I try to log into crunchyroll it brings me to a page that just keeps loading and stays black without ever being truly loaded, and when I try to log into twitter everything stays black too except with a twitter logo in the center. I can still go to some other sites on Firefox, and I can still go to twitter, gmail, youtube and crunchyroll on Google Chrome, but twitter, gmail, YouTube and Crunchyroll don't seem to work on FireFox and I don't understand why!

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import everything into Chrome or from Chrome to MSE, but NOTHING will import into ff from any other browser.

Hi...please help. Anytime I update anything on Firefox , I end up with a mess. All I did today was make Firefox my default browser. Now, I have lost all my emails and bookmarks. I need back at once please. My talents here are limited and do not understand cyber talk very well. Can someone explain in simple lay person terms how to fix. Thanks Gayle Pugh

Hey Mozilla!

I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone.

Since your last update, there is a problem (on the PC mozillla browser): when a click a link to download a file, automaticly is open a new window that OPEN the file. Before the last update, when I was click-ing the link, I remember that the browser was open a small window and promt me to OPEN or to SAVE the file. Now, that function is missing. (I have checked different web sites, including whatsapp for desktop, the problem is persisting).

I haven't changed any settings, the box is checked for "Always ask you where to save files".

Thank you!

Best regards, Bogdan

I just got a new work laptop. I have exported passwords and bookmarks from FireFox on the old laptop. It seems I am unable to import these now. Any easy way to do this? I have over 624 passwords and no idea the number of bookmarks. Would be painful to have to do this manually. Help please Cheers Kelly

Hi!

When Firefox 96.0 rolled out on my machine, I was surprised to see my old Firefox Quantum theme default to dark. I did not enjoy this new behavior, so I tried to downgrade to 95.0.2. After installing it, Firefox told me it couldn't load the user profile, as it was used on a newer version of Firefox.

I have no idea where exactly I read this, but some website contained an instruction to erase compatibility.ini and that would allow me to use the profile on older versions. Tried that and it actually worked. I did notice that, when Firefox tried to update, it would say it failed. I was hoping that, once I find a solution to the forced dark mode and I update Firefox, the problem would go away.

Fast forward a few weeks, I found AutoConfig and browser.theme.toolbar-theme option in about:config. So I updated Firefox manually and applied AutoConfig and my original problem was gone.

Fast forward more weeks, there is another update for Firefox. And Firefox was still unable to automatically update. So I tried reconstructing compatibility.ini, which I did fully. But Firefox still won't update.

At this point, it's been like 3 months with a crippled user profile and I must say I'm tired of updating Firefox manually.

Is there any way I can fix this profile? If not, what exactly should I copy over so all my preferences, cookies, addons and themes get carried over to a new one?

Hi, I have spent hours this morning trying to diagnose a problem with Firefox Update 115. It is Unstable and I can't Stream Music from Youtube or even Amazon Music. Web pages from sites I use everyday are out of order when displaying text as well. It's a real mess. Now, here's the kicker, I haven't been able to stream my music from both aforementioned websites, but get this, if I use the Incognito Browser, Music streams No Problem. Seems like you guys broke something in the main FF browser. I have spent hours trying to debug this and have concluded that your most recent Update has broken streaming links. I can't rollback the Update and that is even more frustrating. Please Fix This. BTW, your Help Pages really stink. Sorry, but they offer no help when the problem is clearly FF. Kind Regards, Joe White

So, after this latest updatr.. I didn't like the settings or no how idea to change them. I thought I could just downgrade to the last version I had... I think it's 99 back to 99.0.2 from what I looked up.. Long story short I don't know how to recover anything and all my passwords and don't even know how to get into my Mozilla account now. Please have mercy as I'm not the most computer literate but im.not completely inadequate. I would really appreciate some help.

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Firefox saves files that I only wanted to open with another application.

I checked the previous solutions in the forum, but they did not work for me. (Windows 11) I changed in system> general > download , applications > the app to open that file type and it works, but besides this Firefox keeps saving the files in the default download folder.

I tried also about:config browser.download.improvements_to_download_panel to false. browser.download.start_downloads_in_tmp_dir change to true No change - still saving copies.

Hi,

TL:DR, Firefox 108 refuses to update to Version 109.

Firefox refused to update to 109, repeatedly said 108 was the latest version. I was sick of websites breaking so I decided to reinstall Firefox, and the website worked perfectly fine on the reinstalled one, since that app is on 109.

Unfortunately, it caused a whole host of problems since I have two Firefoxes on my laptop. When I finally got rid of the older Firefox, it worked fine…

…until I restarted my laptop. Upon launching Firefox, it crashed my laptop and when it rebooted, the Firefox reverted back to version 108 with 109 nowhere to be found.

How can I get Update 109 on my laptop? Thanks in advance.

I'm currently using a Windows 10 desktop computer most of the time, but will need to use a Windows 11 laptop for research travel several times over the next several months.

Will it be possible to copy my profile from Win 10 to the Win 11 computer, use the Win 11 computer for a few weeks, and then copy the profile back to the Win 10 computer?

Or is there something different about Firefox working with Win 10 or Win 11 that would keep this from working for me?

(BTW: Using Sync would probably not be feasible.)

Advice will be much appreciated!

I cannot set how to manage downloads of Word, Excel etc. They all automatically save. The options as to how to deal with them has disappeared from the manage downloads box in Tools/settings.