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big mistake, I tried to downgrade back from the latest update

So, after this latest updatr.. I didn't like the settings or no how idea to change them. I thought I could just downgrade to the last version I had... I think it's 99 bac… (read more)

So, after this latest updatr.. I didn't like the settings or no how idea to change them. I thought I could just downgrade to the last version I had... I think it's 99 back to 99.0.2 from what I looked up.. Long story short I don't know how to recover anything and all my passwords and don't even know how to get into my Mozilla account now. Please have mercy as I'm not the most computer literate but im.not completely inadequate. I would really appreciate some help.

Asked by sweetjustice796 1 year ago

Answered by AliceWyman 1 year ago

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Firefox Update 115 (installed today) has caused connection problems

Hi, I have spent hours this morning trying to diagnose a problem with Firefox Update 115. It is Unstable and I can't Stream Music from Youtube or even Amazon Music. Web p… (read more)

Hi, I have spent hours this morning trying to diagnose a problem with Firefox Update 115. It is Unstable and I can't Stream Music from Youtube or even Amazon Music. Web pages from sites I use everyday are out of order when displaying text as well. It's a real mess. Now, here's the kicker, I haven't been able to stream my music from both aforementioned websites, but get this, if I use the Incognito Browser, Music streams No Problem. Seems like you guys broke something in the main FF browser. I have spent hours trying to debug this and have concluded that your most recent Update has broken streaming links. I can't rollback the Update and that is even more frustrating. Please Fix This. BTW, your Help Pages really stink. Sorry, but they offer no help when the problem is clearly FF. Kind Regards, Joe White

Asked by seeekerman 6 months ago

Answered by seeekerman 6 months ago

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Bookmarks and Passwords - How to archive.

Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromis… (read more)

Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromised and I could no longer access them. Is there any way to copy the data to another set-up, independent of my laptop, from where the data could be retrieved in a usable form for display on another laptop or PC? Thanks.

Asked by joeogden 8 months ago

Answered by cor-el 8 months ago

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The Brave search engine

I have been using DuckDuckGo for my preferred search engine. I want to change to the Brave search engine and continue using it on Firefox. I went to the addon page where … (read more)

I have been using DuckDuckGo for my preferred search engine. I want to change to the Brave search engine and continue using it on Firefox. I went to the addon page where I found it and tried to download it, but, for some reason, it wouldn't download. Is it possible to use the Brave search engine on Firefox?

Asked by joyce.greer2 1 year ago

Answered by joyce.greer2 1 year ago

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Okay to copy profile from Win 10 to Win 11 and then back to Win 10?

I'm currently using a Windows 10 desktop computer most of the time, but will need to use a Windows 11 laptop for research travel several times over the next several month… (read more)

I'm currently using a Windows 10 desktop computer most of the time, but will need to use a Windows 11 laptop for research travel several times over the next several months.

Will it be possible to copy my profile from Win 10 to the Win 11 computer, use the Win 11 computer for a few weeks, and then copy the profile back to the Win 10 computer?

Or is there something different about Firefox working with Win 10 or Win 11 that would keep this from working for me?

(BTW: Using Sync would probably not be feasible.)

Advice will be much appreciated!

Asked by K in NC 1 year ago

Answered by Paul 1 year ago

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why is ff failing to import anything from MS Edge?

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import ev… (read more)

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import everything into Chrome or from Chrome to MSE, but NOTHING will import into ff from any other browser.

Asked by lolaiii 1 year ago

Answered by cor-el 1 year ago

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download list

Dear Volunteer :-) I have the latest Firefox version 98.0 and Windows 10. After every download from any website the complete download list pops up below the download… (read more)

Dear Volunteer :-) I have the latest Firefox version 98.0 and Windows 10. After every download from any website the complete download list pops up below the download symbol everytime. This can be quite annoying when I'm downloading many small things, like pics. Can I deactivate this function? Thanks in advance for your help! :-)

Asked by dharding1 1 year ago

Answered by FredMcD 1 year ago

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Installing Firefox on Monterey 12.2

Attempting to download Firefox on MacBook Pro Monterey 12.2 through Safari. When I hit Download, a progress bar flashes briefly, then disappears. When I open Show Downloa… (read more)

Attempting to download Firefox on MacBook Pro Monterey 12.2 through Safari. When I hit Download, a progress bar flashes briefly, then disappears. When I open Show Downloads in Safari, I get what you see in the first attachment. When searching for the file, I get a second message stating file has not been created (second attachment). Interestingly, I'm having exactly the same problem with Libre Office. I've checked all the settings I know in OS System Preferences and in Safari.

Asked by terrytruesdell49 1 year ago

Answered by Terry 1 year ago

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Firefox failed to update after compatibility.ini modification

Hi! When Firefox 96.0 rolled out on my machine, I was surprised to see my old Firefox Quantum theme default to dark. I did not enjoy this new behavior, so I tried to dow… (read more)

Hi!

When Firefox 96.0 rolled out on my machine, I was surprised to see my old Firefox Quantum theme default to dark. I did not enjoy this new behavior, so I tried to downgrade to 95.0.2. After installing it, Firefox told me it couldn't load the user profile, as it was used on a newer version of Firefox.

I have no idea where exactly I read this, but some website contained an instruction to erase compatibility.ini and that would allow me to use the profile on older versions. Tried that and it actually worked. I did notice that, when Firefox tried to update, it would say it failed. I was hoping that, once I find a solution to the forced dark mode and I update Firefox, the problem would go away.

Fast forward a few weeks, I found AutoConfig and browser.theme.toolbar-theme option in about:config. So I updated Firefox manually and applied AutoConfig and my original problem was gone.

Fast forward more weeks, there is another update for Firefox. And Firefox was still unable to automatically update. So I tried reconstructing compatibility.ini, which I did fully. But Firefox still won't update.

At this point, it's been like 3 months with a crippled user profile and I must say I'm tired of updating Firefox manually.

Is there any way I can fix this profile? If not, what exactly should I copy over so all my preferences, cookies, addons and themes get carried over to a new one?

Asked by alexasergiu03 1 year ago

Answered by alexasergiu03 1 year ago

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Firefox saves files that I only wanted to open

Firefox saves files that I only wanted to open with another application. I checked the previous solutions in the forum, but they did not work for me. (Windows 11) I ch… (read more)

Firefox saves files that I only wanted to open with another application.

I checked the previous solutions in the forum, but they did not work for me. (Windows 11) I changed in system> general > download , applications > the app to open that file type and it works, but besides this Firefox keeps saving the files in the default download folder.

I tried also about:config browser.download.improvements_to_download_panel to false. browser.download.start_downloads_in_tmp_dir change to true No change - still saving copies.

Asked by gsm600 12 months ago

Answered by cor-el 12 months ago

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Managing Word download

I cannot set how to manage downloads of Word, Excel etc. They all automatically save. The options as to how to deal with them has disappeared from the manage downloads bo… (read more)

I cannot set how to manage downloads of Word, Excel etc. They all automatically save. The options as to how to deal with them has disappeared from the manage downloads box in Tools/settings.

Asked by djsnowball 1 year ago

Answered by FredMcD 1 year ago

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OS X Yosemite version 10.10.5

My computer is OS X Yosemite version 10.10.5. I have updated with the newest Firefox web browser today. Now I can't open Firefox because my computer is too old for thi… (read more)

My computer is OS X Yosemite version 10.10.5.

I have updated with the newest Firefox web browser today. Now I can't open Firefox because my computer is too old for this new version. Because I have totally replaced my old one with this new, I cannot go back..

And actually, I don't know what is the right version for my computer. I think I found some very long list of old versions(https://ftp.mozilla.org/pub/firefox/releases/), I don't know which one is right for me and how to install from there - I tried some of them..

If anyone can post the link of right one for my computer and inform me how to install it from there, I'd really appreciate it..

Than you.

Asked by ohong2218 1 year ago

Answered by jonzn4SUSE 1 year ago

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Surfshark

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed … (read more)

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Asked by tench6410 1 year ago

Answered by tench6410 1 year ago

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I changed location of appdata\roaming in Win 11 and now Firefox extensions don't work.

I'm having a problem with Win 11 that will likely require that I reinstall the OS. I decided to move most of the data in my User folder by right clicking and changing the… (read more)

I'm having a problem with Win 11 that will likely require that I reinstall the OS. I decided to move most of the data in my User folder by right clicking and changing the drive from "C:" to "E:" in the Locations tab. Firefox was closed as a I did this, it worked fine, and then I restarted the PC. Upon opening Firefox none of the extensions are working and I'm not sure what to do.

Asked by MasterZoen 5 months ago

Answered by MasterZoen 5 months ago

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Promp to open/save file is missing since last update

Hey Mozilla! I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone. Since your last update, there is a problem (on the… (read more)

Hey Mozilla!

I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone.

Since your last update, there is a problem (on the PC mozillla browser): when a click a link to download a file, automaticly is open a new window that OPEN the file. Before the last update, when I was click-ing the link, I remember that the browser was open a small window and promt me to OPEN or to SAVE the file. Now, that function is missing. (I have checked different web sites, including whatsapp for desktop, the problem is persisting).

I haven't changed any settings, the box is checked for "Always ask you where to save files".

Thank you!

Best regards, Bogdan

Asked by broasca.bogdan 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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New install causes zoom effect problems

After this latest Firefox install, my zoom percentages are wonky. They were set at 100% before but now I have to adjust them to around 70% for the same zoom effect, but t… (read more)

After this latest Firefox install, my zoom percentages are wonky. They were set at 100% before but now I have to adjust them to around 70% for the same zoom effect, but that doesn't fix how much taller the tab space is and bookmark space relative to the previous version.

Asked by argolytics 1 year ago

Answered by TyDraniu 1 year ago

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downloads failing

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to … (read more)

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to downloads

Asked by Dan Morrow 9 months ago

Answered by Dan Morrow 9 months ago