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Import Logins & Passwords

I followed your help line however, on firefox version 94 there is no "Import from a csv file" for logins and passwords. I am migrating from a PC to a new laptop. I crea… (read more)

I followed your help line however, on firefox version 94 there is no "Import from a csv file" for logins and passwords. I am migrating from a PC to a new laptop. I created the csv file from the old PC however, I am unable to import that data onto the new laptop.

I am running version 94.0.2 64bit Win10. Can you provide a solution as this is very frustrating.

Thanks A

Asked by a_j_1995 1 year ago

Answered by jonzn4SUSE 1 year ago

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New Tab "+" at right end of tabs has disappeared

I always relied on the "+" at the right end of tabs to get a New Tab, but it's disappeared, won't come back on reboot, doesn't seem available as a customization. It's no… (read more)

I always relied on the "+" at the right end of tabs to get a New Tab, but it's disappeared, won't come back on reboot, doesn't seem available as a customization. It's not the greatest problem in the world but it is annoying when handy shortcuts disappear!

Asked by almagary 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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QuotaExceededError: The quota has been exceeded

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox every time I have to clear cookie and cache and restart Firefox also tried … (read more)

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox

every time I have to clear cookie and cache and restart Firefox

also tried updating Firefox

I'm using since more than 2years but this issue is since last 2 months only

Please help

Asked by Maddy 1 year ago

Answered by TyDraniu 1 year ago

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How Do I Disable All Shortcut Keys

I have read the same named question that has been archived and have not found a solution to my problem there. I'm using Macro Express to define my own keystrokes which w… (read more)

I have read the same named question that has been archived and have not found a solution to my problem there. I'm using Macro Express to define my own keystrokes which works fine outside of FF. One of the keystrokes I have defined is Ctrl-Shift-k. A suggestion was to disable Developer Tools via about:config -> devtools.enable = false, but when I tried to use my definition of Ctrl-Shift-k, instead FF told me "You activated a Developer Tools shortcut. If that was a mistake, you can close this Tab." when in fact I wanted to have it invoke my own definition.

How can I override this (and other) keystrokes when using FF?

Asked by Bob's Firefox 1 year ago

Answered by cor-el 1 year ago

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How to get rid of Google login screen?

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I… (read more)

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Asked by Massimo 11 months ago

Answered by user228126785451001171488420526897964190555 11 months ago

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Update to Windows 11 broke Firefox?

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end … (read more)

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end up with something like 7 instances of it running in the background, according to task manager), sometimes I get it to open, but it won't load my homepage or anything, and sometimes it seems to work fine but only for a little while - then it just stops responding.

I have no idea why this is happening or how to fix it. I tried the browser reset, which helped for a little bit but then the problems came back. I think having a theme installed makes it worse, but now I can't even get settings to open so I can try turning it off to see if that helps.

Any ideas? Not being able to use the internet on my computer is a pretty big deal. I'd prefer to not switch browsers, but I don't know what other option I've got at the moment.

Thanks!

Asked by eosmialo 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox only opens a blank white screen

For the last few days Firefox has been having loading problems. Most of the time (95%) Firefox only opens a white screen. I do not get the Pocket Home Page, if I type … (read more)

For the last few days Firefox has been having loading problems. Most of the time (95%) Firefox only opens a white screen. I do not get the Pocket Home Page, if I type a URL in it simply tries to load it but nothing ever loads. If I try to type in "about:profiles" nothing happens. Occasionally a link will load. Although then if I try navigating else where it doesn't load. Firefox is up to date, that was the first thing I checked. I refreshed Firefox yesterday and that seemed to work, although today it was back to not loading. I uninstalled and reinstalled today. I tried refreshing after installing, setting up a new profile and nothing works. I can navigate the web on Chrome and get e-mail through Outlook just fine. I've scanned my computer with Webroot and found nothing. I can not get anything to load from navigating with navigation bar. I tried typing in "about:support" and it didn't load. I can go to the Help menu and select "more troubleshooting options" and then The Troubleshooting info loads.

Can anybody help me figure this mystery out?

Asked by soren.nicholson 1 year ago

Answered by James 1 year ago

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Restore recently closed tab shortcut (CTRL+SHIFT+T) not working

Dear Mozilla/Firefox, I've been using Firefox over the last couple of months/years but I just can't get the restore recently closed tab shortcut (CTRL+SHIFT+T) to work o… (read more)

Dear Mozilla/Firefox,

I've been using Firefox over the last couple of months/years but I just can't get the restore recently closed tab shortcut (CTRL+SHIFT+T) to work on my windows PC.

Here's a (Loom) recording of me showing that Firefox does correctly track the history of closed tabs and that I can click on them to restore but the shortcut (which is also mentioned as CTRL+SHIFT+T) just won't work: https://www.loom.com/share/7048894683654dccb4926aa4dd09e6a6

What I've tried so far: - Check if the history is actively collected - No I'm not using private browsing - I've read another support thread to check "about:config" and in there check that "browser.sessionstore.max_tabs_undo" is set (in my case it's the default 25) - Disabling all extensions (which I don't think are any suspicious or weird ones but disabled just to check - see attached image) - Resetting Firefox through the windows uninstaller - Fully uninstalling (using Revo Uninstaller with advanced check) and reinstalling Firefox

Please help me because I'm about to quit Firefox for such often used feature just not working...

P.S. it's working perfectly on my Macbook and I'm running the latest 96.0.1 64bit version

Asked by Rick Goemans 1 year ago

Answered by Rick Goemans 1 year ago

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My firefox browser says it is being managed by my organisation ImportEnterpriseRoots. I'm a home user...

My firefox browser says it is being managed by my organization " ImportEnterpriseRoots...true". I'm a home user...no organization. don't know what to do. I haven't notice… (read more)

My firefox browser says it is being managed by my organization " ImportEnterpriseRoots...true". I'm a home user...no organization. don't know what to do. I haven't noticed anything unusual happening. My browser is up to date.

Asked by lindajean1 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Images will not load

I have Firefox 96.0.1. As of this morning, images will no longer load on any websites. The only thing that has changed since yesterday is that I followed some advice fr… (read more)

I have Firefox 96.0.1. As of this morning, images will no longer load on any websites. The only thing that has changed since yesterday is that I followed some advice from the Washington Post on how to prevent scam emails. I have spent nearly two hours searching for and following advice to restore images on Firefox, but nothing has worked. I need more direct assistance!

Asked by womanfield 1 year ago

Answered by cor-el 1 year ago

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Youtube Videos Now Stutter

Hi there I've had firefox for years and never had much issues. I've never had this issue before the most recent update where now youtube videos constantly stutter. It's … (read more)

Hi there

I've had firefox for years and never had much issues. I've never had this issue before the most recent update where now youtube videos constantly stutter. It's just Firefox as other browsers work fine. I've updated my graphics card and did a little bit of research but none of the fixes quite did it for me. In the past couple days I've always had Firefox crash on me twice, which hasn't happened before either. So I'm not sure what's going on, but I'm prone to point fingers at an update. I don't install extensions or themes, so the only extension I have really is uBlock Origin but that's been there forever. I've restarted my computer as well. It is not my resources, they are more than fine my RAM and CPU and Graphics Card. Task manager shows nothing is even above 50% (CPU, GPU, Memory) when playing the video. I've also tried creating a new profile and opening up a new profile. Same issue.

Can anyone suggest any fixes or is this a firefox update bug?

EDIT: This appears to be for all videos I am playing on Firefox. It also does not matter if I set it to the lowest quality, even 144p, it will still stutter nonstop.

Asked by novashmtv 1 year ago

Answered by novashmtv 1 year ago

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (read more)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Asked by JFM02FFP2NR 1 year ago

Answered by JFM02FFP2NR 1 year ago

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Unable to download Google Drive files in Mozilla browser

Hi Mozilla Community, Currently on version 97.0.1 of Mozilla and have not been able to download any files from Google Drive. When I click on a files to download it just… (read more)

Hi Mozilla Community,

Currently on version 97.0.1 of Mozilla and have not been able to download any files from Google Drive.

When I click on a files to download it just keeps loading scripts at the bottom like - docs.0k.cc.googledocs.... and nothing happens.

I have read countless of links to solve the issue and still it won't download any files - only uploads is fine.

So I have: - clear cache/cookies - disable addons like Adblock etc - privacy & security set on Standard in settings - added cookies exceptions- googlecontent, googledrive etc - turned off Enhanced Tracking Protection

What else is missing as to why it has stopped allowing me to download files? Its quite frustrating when it use to work when I enable the third cookie party and now the setup doesn't seem to accept it.

Mozilla is my default browser and prefer to use it rather always switch to Chrome for downloads.

I've contacted Google about Google Drive and they said the problem is not on their side.

So any help would be appreciated!!

Asked by booboo_girl21 1 year ago

Answered by AliceWyman 1 year ago

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Where did Page Setup / Margins & Header/Footer go?

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:c… (read more)

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

Asked by sludge7051-x 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Slow Start Up on Ubuntu 22.04 wXFCE

Hello, I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware i… (read more)

Hello,

I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is an ASUS A88xm-A MB, A10-6800K processor, 16G DDR3, runs OS and programs off an SSD. I worked through all the slow startup suggestions, ran memtest (0 Errors, 1 Pass), disabled all add ons, (even the OpenH264 video codec (I use the onboard HDMI, no graphics card)), turned off hardware acceleration, etc. When starting in troubleshoot mode, less than 30 seconds, (acceptable), but I really don't know where to begin with the "More Troubleshooting Information" when I look at the table generated by it. There have been no other problems to date with the system, and the long start-up time began with 20.04 Ubuntu (about a minute), then got worse when I upgraded to 22.04 to try to solve THAT problem. Currently running FF 104.0, and the update page says wait for a distro update if that is how it was installed. I believe 104.0 is the latest Linux 64b version though. All updates to the system are done as soon as I'm notified of them. there have been none since the upgrade a few days ago.

Any suggestions? Gotta get some sleep now... TIA, Dave

Asked by dkosewick 1 year ago

Answered by dkosewick 1 year ago

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Firefox crashes on using youtube

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a… (read more)

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Asked by maike9283 1 year ago

Answered by jonzn4SUSE 1 year ago

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can't type using keyboard when browsing

Hi, so my problem was exist for several times both on my PC and laptop and can't figure it out keyword to fix my issue and tbh i don't know what trigger this behavior. W… (read more)

Hi, so my problem was exist for several times both on my PC and laptop and can't figure it out keyword to fix my issue and tbh i don't know what trigger this behavior. When browsing sometimes came situation can't type anything using my keyboard, even when outside firefox.

my current workaround to encounter this, i just need open any web with place I can type like search bar or text box and type there then back to normal (so I guessing it's maybe related to when I open web with this kind search box then move to other tab it's stuck on that box? but i can't make sure, it just happen randomly but often). and I don't know if this issues related to windows or just firefox because I didn't know the trigger so i can't recreate this on other browser.

If anyone know how to fix this, please help me.

thanks in advance

Asked by fajris 2 years ago

Answered by fajris 1 year ago

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can't get torrent files to open in my torrent client

Hi I don't know what's happened to cause this, but for the last few days if I grab a torrent file online, I only get the option to save the file, no option to automatica… (read more)

Hi

I don't know what's happened to cause this, but for the last few days if I grab a torrent file online, I only get the option to save the file, no option to automatically open in my torrent client.

I have been to Firefox general settings, and Applications - "Choose how Firefox handles the files you download from the web or the applications you use while browsing" but .torrent is not listed. When I search "torrent" in the Applications search box, I get only "magnet" as a result, nothing for "torrent" files (see image).

Any advice on how to automatically open .torrent files from the web in my torrent client would be appreciated.

Asked by dave54321ac 1 year ago

Answered by AliceWyman 1 year ago