Firefox Support Forum

This link does not fully load using Firefox, but does using Chrome.

https://act.environmentaldefence.ca/page/147607/petition/1

I am unable to sign the petition because the whole form does not show up in Firefox.

Nothing happens when I press the play, like, dislike, notifications, favorite, or join server buttons. On top of this, when I try to open the catalogue it's just a grey screen with nothing in it. In the attached GIF I am clicking rapidly. I don't believe this is an issue with roblox itself, as when I open chrome everything works perfectly. The only extensions I am using for the site are RoPro and BTRoblox. I have tried to turn the extensions off and have even uninstalled them, however the problem was still not fixed.

Twice in the past 2-3 weeks I have had to restart the computer, Linux Mint 21.2 Firefox 124(when updated in the past couple of days), due to the mouse freezing up and not being able to move the mouse on the screen. That's not the current problem, but it might help direct things to the final solution.

After the most recent reboot last night now I'm having a rather problem. The up/down arrow keys are no longer scroll me up and down a webpage like they always have in the past. Instead of doing smooth scrolling like they always use to, now they are scrolling me up and down the links on a web page. For example, if I were to be on youtube it would first want to scroll me down the left side links before taking me through each and every video link, when the page goes to load in more videos than it wants to go back and scroll me down the left side links again. It acts like it is taking me through the html code, line by line, instead of scrolling me smoothly down the webpage. The only way I can scroll smoothly down the webpage is to use the mouse on the scrollbar on the right side. It does this both in normal mode and in Troubleshooting Mode.

I have checked and beret scrolling is false as well as beret_shortcut. Use autoscrolling, use smooth scrolling, show scrollbars and always underline links are all clicked on. Always use the cursor keys to navigate within pages is unclicked. I have tried different changes between clicking on and unclicking those options with no change being noticed.

How can I get this back to the way it used to run?

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

As of an hour ago suddenly all of the usual suggestions and autofill with bookmarks in my address bar are wrong and out of order. I didn't close out of or update Firefox, I was just browsing online. I didn't change anything in my settings or have opened that up in days at the minimum. I cannot figure out how to either revert back or tell Firefox to not show me these choices so I can get my old ones.

I'll give an example: When I typed in "ma" it would show me mangadex.com, which I often go to. Now when I do it not only is 5th on the list it shows up and fills in "https://www.manticgames.com/", which I don't have that specific page bookmarked. I have "https://www.manticgames.com/games/kings-of-war/" bookmarked, but not that homepage. But now all of a sudden it is showing me the homepage of that site when I begin to type in "ma".

This is incredibly irritating and I have no idea why it's doing this at me out of nowhere. I don't want about anything showing up besides my bookmarks and specifically only the pages I bookmarked.

Dear all,

We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I click the export option on FireFox, it will download the excel file but I can't open it on Excel. When I use the notepad to open the file to see the content, I found the file become HTML content. I can see the file on web broswer. I don't know why the file content will be change HTML content when I use the Firefox to download it.

Please help....

Andrew

Hi,

I'm using FF on Fedora 39.

However Firefox does not remember any file associations. The MimeTypes.rdf file in the profile is missing and is also not created on restarting the browser.

In the options I've now set the configuration to "Ask whether to open or save files". Now I see a popup when clicking on a file however there is no checkbox with "remember this file associations" (or something similiar).

Ever since the update, I have had pink flickers on videos on youtube and twitter. They last for less then a second, so I couldn't grab a screenshot of it. After doing some reading online, I turned off hardware acceleration which turned the pink flicker black and now effects several sections of the web browser.

Hello, When i create a new tab (cntrl + T) I can no longer just start typing and have that be a google search. Now I need to manually click in the search bar. Is there a way to enable it so creating a new tab automatically puts the text into the search bar field?

Not sure why this stopped working, maybe a recent update. Thanks for your help.

I just switched to Windows 10 from Windows 7. Firefox was working fine, but now many or most pages are garbled; see screen-capture fragments at http://www.fenichel.net/firefox/. I tried a new Firefox 64-bit, but it crashed on most pages.

I use a web application that lists items in a table, which provides a link to download the table as a CSV file. It used to work fine in previous versions of Firefox. However, in the current version, while the file save dialog defaults to a filename that ends in .csv and CSV is selected in the "Save as type:" drop-down, the data in the file that Firefox actually saves is in XML rather than CSV format. I don't know in which version of Firefox this behavior changed, as it's been a couple years since I tried to use this feature. Or I suppose it actually could be a new bug. I do know that when I use the same feature in Microsoft Edge, it saves the CSV file in the correct format, so this behavior seems to be peculiar to Firefox, rather than anything wrong with the web application.

Hi

I've been having an issue logging into Gmail using Firefox. I've used both Gmail and Firefox for years and have never had a problem, but I now get stuck in an endless loop on the Gmail login page. I select my account, enter my password, then get sent back to the account selection page.

The problem seems to be relating to me trying to link two Gmail addresses so that mail from one is forwarded to the other. I set up one account this way without any issue, but when I went to do it with a different account, I got an error code. After that, I was logged out of Gmail in Firefox and haven't been able to log back in.

Things I've tried so far:

• Using a different browser. I can log in without issues in Chrome.
• Logging in with a different method. Neither my password nor my passkey work.
• Logging in with a different Gmail account. All of my accounts seem to be stuck in this way.
• Disabling all my extensions. This doesn't help.
• Clearing Firefox's cache. No luck here.
• Restarting Firefox and restarting my PC. Turning it off and on again doesn't fix it.
• Contacting Google support. They said they think it's a browser issue as I don't have any problems using Chrome.
• Using Firefox's private browsing mode. This does work and I can log in to Gmail. However, I don't know exactly what the problem is because I've disabled all my extensions and cleared the cache in regular browsing mode and still can't log in that way.

So I have a partial solution (using Firefox's private browsing mode) but it's not a long-term fix. What else can I try? Has anyone else seen this problem before and been able to fix it?

Is there a way to enable sounds when the built in pop-up blocker blocks a pop-up or make the banner more noticeable? I often dont realize a pop-up has been blocked and cant figure out why I' not getting the new content

I've disabled this for my google account. So when I search from google.com this behavior doesn't happen. But when I type anything into my address bar on Firefox to search, the first suggestions are from my search history.

I don't want to delete my search history.

I often use my search history to find specific things that I need, but didn't bookmark at the time. I need my search history to be saved. I just don't want to automatically receive suggestions based on it.

Is there any way to turn this off? Even with an extension or something?

Hi,

How do I change the color of the white border and the color of the arrows?

I have menupopup > menu, menupopup > menuitem { -moz-appearance:none!important; color: white !important; background-color: #1551C0!important; } menupopup { -moz-appearance:none!important; background-color: #1551C0!important; border:none !important; padding:5px 0px 5px 5px!important; }

I have .menu-right { filter: invert(100%) !important; but it only turns the arrows white in some locations but not in the bookmarks menu and not in the right-click menu.

Hello,

First time posting here, so I'm hoping that someone can help me out.

I'm encountering a very odd issue on my Macbook Pro running MacOS Sonoma 14.4. I am unable to access two sites – allrecipes.com, and seriouseats.com on my home WiFi network on the Macbook.

These sites work on other browsers (tested on Safari and Chrome), and they also work on my iPhone.

Oddly, when I went to work and tried to access these sites via WiFi using Firefox, I was able to.

I am unsure what the problem is – the ability to access these sites on Safari, Chrome, and my iPhone at home suggests that it's not a network issue. I haven't encountered this issue with any other sites.

I am attaching three screenshots 1) The error message that I'm seeing for allrecipes when I attempt to access the site 2) The security tab which shows that the connection is unencrypted for allrecipes (home network) 3) The security tab showing that the connection is encrypted for alrecipes (work network)

Thanks