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Frequent Firefox Crashes

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports: bp-2544f95b-926b-4b8f-b0e1-6c9740200720 7/19/2020 8:43 PM bp-0… (read more)

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports:

bp-2544f95b-926b-4b8f-b0e1-6c9740200720	7/19/2020 8:43 PM
bp-0b9fdd52-483e-4581-97d5-861d10200619	6/19/2020 4:06 PM
bp-5b3993e3-5adc-4e32-b802-ce4c20200619	6/19/2020 1:13 PM
bp-3c2a8dd5-3a51-47cc-8839-def410200405	4/4/2020 9:09 PM
bp-03a34b6a-6a74-4dd7-912e-1f13e0200720	7/19/2020 8:43 PM
bp-cdb8fe65-262e-4996-b7fe-49d5e0200720	7/19/2020 8:43 PM
bp-68d37e22-b489-4d63-8510-4a1590200720	7/19/2020 8:43 PM
bp-afc84b54-9e95-4cde-ba08-004910200720	7/19/2020 8:43 PM
bp-5bf341c1-bd41-4dca-8265-3317a0200720	7/19/2020 8:43 PM
bp-8be1cee7-a3c6-40d6-ba06-dad220200720	7/19/2020 8:43 PM
bp-30bdb348-5713-4934-afc7-23ade0200720	7/19/2020 8:43 PM
bp-9d81d0a3-2cb8-4924-97e3-add9e0200720	7/19/2020 8:43 PM
bp-bcccc6a2-4cf3-44ec-95db-690590200720	7/19/2020 8:43 PM
table end

I have run Firefox in Safe Mode, and I still get the crashes, often on a Checkout page after getting an order together. My software is updated to the latest versions available, and I have kept my security up to date. If we cannot find a fix to stop all this crashing, I'll have to give up on Firefox as being highly unreliable. Since I am totally blind, RELIABILITY IS VERY IMPORTANT TO ME!

Asked by Dave 2 weeks ago

Answered by cor-el 2 weeks ago

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Firefox 78.0.1 Tab Crashing

After updating from 77 to 78.0.1, I've experienced a large number of tab crashes ("Gah. Your tab just crashed.") across multiple sites. No crash logs are available in abo… (read more)

After updating from 77 to 78.0.1, I've experienced a large number of tab crashes ("Gah. Your tab just crashed.") across multiple sites. No crash logs are available in about:crashes. I've tried:

  • Starting in safe mode
  • Refreshing Firefox
  • disabling security software (Webroot SecureAnywhere)
  • Disabling hardware acceleration
  • Making sure latest drivers and Windows updates are installed
  • Run Windows system file checker tool (no errors found)

I use Firefox with screen reading software, so it is possible the issue may be accessibility related. I've tested with JAWS and Windows Narrator and experience the tab crashes under both.

OS is Windows 10 Version 1909 (OS Build 18363.900)

Asked by acawai 1 month ago

Answered by Roland Tanglao 3 weeks ago

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How can I fix firefox tabs crashing?

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and c… (read more)

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

Asked by krazykopter96 5 months ago

Answered by krazykopter96 4 months ago

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Firefox has stopped working in Windows 8.1

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that … (read more)

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	73.0.0.7342
 Application Timestamp:	5e3dd850
 Fault Module Name:	StackHash_f96d
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	PCH_E3_FROM_firefox+0x0000000000012DA7
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	f96d
 Additional Information 2:	f96d8dfc5abfdb4955f2d95536ed83bc
 Additional Information 3:	ac30
 Additional Information 4:	ac3018f570c0593619fc4cea353ba848

Asked by Keith 5 months ago

Answered by Roland Tanglao 5 months ago

  • Solved

Of severe phisting encounter to report to Mozilla-Firefox!

Leaving my computer on/open through earling morning 5-6-20, find on my screen the following of I encountered, and wanted to report! Asking first... Was this a ligitimate… (read more)

Leaving my computer on/open through earling morning 5-6-20, find on my screen the following of I encountered, and wanted to report!

Asking first... Was this a ligitimate request? And then continues, actions I took,... to view control panel for dates of possible instals 'by recent dates',... intention to uninstall(s).

We're Sorry Firefox had a problem and crashed. We'll try to restore tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report (?-checkmark box) Tell Mozilla about the crash so they can fix it Details (?) Add a comment (comments are publicly visable) (?-checkmark box) Include the address of the page I was on (?-checkmark box) Allow Mozilla to contact me about this report (?)Enter your email address here Your crash report will be submitted before you quit or restart.

I cancelled the checkmark, of the 'screen box asked for the query-report', did not submit! Then hard started-shutdown my computer!

GUESS WHAT? My OPEN SCREEN had a BACKGROUND of a CHINESE PAGODA and LAKE MURAL! Not anything I consciously I would open with!

Continuing I went to Control Panel! Control panel showed a 5-5-20 application, Publisher Google Chrome, I didn't install or reinstall this 'date period'! Next line showed a 4-29-20 application, Publisher Google Chrome, I'm sure I didn't need to install or reinstall, but while I often daily go to Google Search.

FOLLOWING:

Also showed three (3) issues in Control Panel, on 'close dates other installs', I am going to UNINSTALL Verified Publisher London Jamocha-xyz,... were of SAME TYPE 'AdoptOpenJDK - Open source, prebuilt OpenJDK binaries (adoptopenjdk.net)


About 36,700 results (0.49 seconds) Search Results Web Result with Site Links

AdoptOpenJDK - Open source, prebuilt OpenJDK binaries adoptopenjdk.net Choosing the right JVM. HotSpot is the VM from the OpenJDK community. It is the most widely used VM today and is used in Oracle's JDK. It is suitable for all ... Latest release HotSpot is the VM from the OpenJDK community. It is the ...

About AdoptOpenJDK provides rock-solid OpenJDK binaries for the ... Installation Installers are currently available for Windows®, Linux®, and macOS ...

FAQ The JDK and JRE binaries we produce are published under ... Build archive HotSpot is the VM from the OpenJDK community. It is the ...

Release Notes S8010500: [parfait] Possible null pointer dereference at hotspot


I shutdown and restart! Still have the Chinese mural!

Robert!

No need to contact, if only questions re-verification any of the above, YOU have my Net ID!

Asked by MAGiiCRYSTAL 3 months ago

Answered by Andrew 3 months ago

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Firefox crashes all the time on multiple computers from the same moment (Gah! Tab just crashed)

Hello, I have two PCs with OpenSUSE Leap 15.1 Linux with different hardware. At the very same time the Firefox browsers stopped completely working on both. By completely … (read more)

Hello,

I have two PCs with OpenSUSE Leap 15.1 Linux with different hardware. At the very same time the Firefox browsers stopped completely working on both. By completely I mean one can start them and view pages like "about:support", but any attempt to open a new tab results in a message "Gah! Your tab just crashed!".

It doesn't work in Safe Mode either. There are close to none plugins on one of them, disabling plugins on the other Firefox doesn't help.

It can't be an issue of bad memory or drive or graphic card driver - the two computers are different and it happened at the same time.

It wouldn't even connect to my local router IP address, so it doesn't seem to be some issue with external routing.

It's been about 7-10 days since the issue started. I believe it may be either broken Firefox update or incompatible update of a system component that Firefox is dependent on.

Crash report: [https://crash-stats.mozilla.org/repor.../bp-c590e601-5e2c-4237-8b27-83d840200414|bp-c590e601-5e2c-4237-8b27-83d840200414]

Version 68.7.0esr Assembly ID 20200403171148 Identification of browser Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0 OS Linux 4.12.14-lp151.28.44-default

Oak

Asked by Oak 3 months ago

Answered by FredMcD 3 months ago

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Firefox stalls at "doing some housekeeping" eventually crashes.

Firefox has been running slow. I preformed an update, It stalls at the housekeeping stage. I've used the installer and the full file. I've deleted it from the hard dr… (read more)

Firefox has been running slow. I preformed an update, It stalls at the housekeeping stage. I've used the installer and the full file. I've deleted it from the hard drive and the registry. It still installs at housekeeping

Asked by Chip 3 months ago

Answered by FredMcD 3 months ago

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Firefox crashes

Firefox crashes when I start a download. Firefox crashes when I leave full screen on youtube. Firefox crashes when I close a page. Firefox crashes multiple time when star… (read more)

Firefox crashes when I start a download. Firefox crashes when I leave full screen on youtube. Firefox crashes when I close a page. Firefox crashes multiple time when starting firefox. firefox does not record these crashes and when I try to submit the few reports that are there all fail. firefox crashes if I try to open download window if I try and revert to an older version firefox immediately after update my addons downloads an update that I can not stop and then updates all my addons again and immediately starts crashing again I am running 73.0.1 and also crashes trying find what version I am running and it crashes when I am trying to write this I don't get any error messages just shuts down Errol Foster

Asked by fostererrol 5 months ago

Answered by cor-el 5 months ago

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Firefox crashes on start-up: bp-acb5e759-cf3c-4d14-a1dc-d054b0191219

Including in safe mode. Have tried uninstalling with Revo Uninstaller, deleting Mozilla folders in \AppData\Local, \AppData\LocalLow, and \AppData\Roaming, then re-insta… (read more)

Including in safe mode. Have tried uninstalling with Revo Uninstaller, deleting Mozilla folders in \AppData\Local, \AppData\LocalLow, and \AppData\Roaming, then re-installing; this should be a clean install.

Can anyone interpret the error code? Thanks in advance.

Asked by paolo-56 7 months ago

Answered by paolo-56 7 months ago

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Firefox crashes - imposible start it .

bp-8ec9d503-3a79-4b50-84a8-a9bc70191028 bp-0a4739d0-a4f2-49ff-8927-a84160191028 Firefox does not work, it closes again and again, when I start it I have already tried, i… (read more)

bp-8ec9d503-3a79-4b50-84a8-a9bc70191028 bp-0a4739d0-a4f2-49ff-8927-a84160191028

Firefox does not work, it closes again and again, when I start it

I have already tried, in safe mode and updating it. Even restoring it, everything,...

Asked by jimking19 9 months ago

Answered by cor-el 9 months ago

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System hangs while visiting YouTube in Firefox.

Dear all, I am having a severe issue using Firefox on Linux. That is when I use the browser to watch YouTube it is almost guaranteed that the entire system will hang, bec… (read more)

Dear all,

I am having a severe issue using Firefox on Linux. That is when I use the browser to watch YouTube it is almost guaranteed that the entire system will hang, become unresponsive and then require a hard reset.

I'm using Xubuntu 19.04.

The laptop is a ThinkPad T450. It has a standard configuration except that I installed a SSD. I ran a comprehensive self-test using the Lenovo BIOS' testing feature and everything was given the all-clear. I note that the same problem doesn't occur on my preferred WebKit-derived browser which is Vivaldi.

I'm not the only owner of a T450 in my household. Curiously, this other T450 which runs Xubuntu 18.04 (LTS) does not manifest the same issue. This system also uses Firefox as its browser.

I was advised to check the system logfiles. The only mention of anything likely in the logfiles is the xsession-errors file:

(xfce4-panel:1291): xfce4-panel-CRITICAL **: 21:01:45.450: panel-window.c:2245 (panel_window_active_window_geometry_changed): expression 'WNCK_IS_WINDOW (active_window)' failed.

(/usr/lib/firefox/firefox:1631): dconf-WARNING **: 21:01:47.129: Unable to open /var/lib/snapd/desktop/dconf/profile/user: Permission denied [Child 1577, MediaDecoderStateMachine #1] WARNING: Decoder=7f15d3e94c00 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<mozilla::mozpromise<refptr&lt;mozilla::mediatrackdemuxer::samplesholder&gt;, #1]="" &gt;="" (0x806e0005)="" -="" 1577,="" 3309="" <="" [child="" build="" decode="" decoder="7f15d3e94c00" detached.:="" dom="" error:="" file="" firefox-69.0+build2="" firefox-9jl5vx="" is="" line="" manager="" media="" mediadecoderstatemachine="" mediadecoderstatemachine.cpp,="" mozilla::mediaresult,="" mozilla::mediasourcetrackdemuxer::dogetsamples(int32_t):="" ns_error_dom_media_fatal_err="" p="" refptr<mozilla::mozpromise<refptr&lt;mozilla::mediatrackdemuxer::samplesholder&gt;,="" true&gt;="" warning:=""></mozilla::mozpromise<refptr&lt;mozilla::mediatrackdemuxer::samplesholder&gt;,>

Reference to my post on the Ubuntu forums: https://ubuntuforums.org/showthread.php?t=2426276

I'd greatly value any help to solve this issue. I'm willing to look at other logfiles or send over any additional information that might help diagnose this problem. Anything to help me get back to using my browser of choice!

Kind regards. Thran

Asked by thran 10 months ago

Answered by thran 9 months ago

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Firefox crashes

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've… (read more)

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?

Asked by kottler.sam 1 year ago

Answered by kottler.sam 10 months ago

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Firefox crashes

Hola que tal, hace 2 meses me mude de chrome a firefox en mis 3 computadoras, linux, mac, (windows 10) y iphone X En windows 10 1903 es donde apenas e instalado firefox,… (read more)

Hola que tal, hace 2 meses me mude de chrome a firefox en mis 3 computadoras, linux, mac, (windows 10) y iphone X

En windows 10 1903 es donde apenas e instalado firefox, pero me esta dando problemas. cada ves que entro a una pagina segura a iniciar sesion me aparece el siguiente error de pestaña.

( Uy. Tu pestaña ha fallado. ¡Podemos ayudarte!

Selecciona Restaurar esta pestaña para recargar la página. )

En about:crashes no me aparece ningún error.

Al reiniciar en modo seguro funciona muy bien, nada de errores. al volver a modo normal desactivo las 4 extensiones que uso, y desactivo acelarcion por hardware pero el problema siempre sigue.

Ayuda por favor, no quiero empezar a mudarme de nuevo Gracias!!

Asked by Joker 11 months ago

Answered by cor-el 11 months ago

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Firefox crashes before displaying anything even in safe mode.

I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machin… (read more)

I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machine with identical version of Win 10 in which the same version of Firefox runs perfectly. I cannot figure what is the difference between the two notebooks. Graphic cards and driver versions are also the same, as far as I can check. Here follows content of the "report.wer" file I found in "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_bb3e6960f0b5268223c1435cf363fbc6e3728b_f5caf6bd_7b14895d-b5c5-4b7b-b130-2893955908a4", which is the only readable crash report I could find in my hard drive containing the string "firefox".

Hope someone can help me...

Arnaud


Version=1 EventType=APPCRASH EventTime=132105211174298191 ReportType=2 Consent=1 UploadTime=132105211175427474 ReportStatus=268435456 ReportIdentifier=7b14895d-b5c5-4b7b-b130-2893955908a4 IntegratorReportIdentifier=38c11983-5afa-4550-ba0d-99a6ac9d4ac1 Wow64Host=34404 NsAppName=firefox.exe OriginalFilename=firefox.exe AppSessionGuid=000002d0-0001-0007-2a88-ce58fd54d501 TargetAppId=W:0006f7a39a0a2601f42e890082ff2ee89f7700000000!0000457e7ef5e92ec16de9ee1303b2894e11758b1c2e!firefox.exe TargetAppVer=2019//08//13:16:31:09!9be5d!firefox.exe BootId=4294967295 ServiceSplit=3110587600 TargetAsId=351 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=16d5dd4ed97bd99b041b6241ec6c7b35 Response.BucketTable=4 Response.LegacyBucketId=1448859740408675125 Response.type=4 Sig[0].Name=Nome applicazione Sig[0].Value=firefox.exe Sig[1].Name=Versione applicazione Sig[1].Value=68.0.2.7164 Sig[2].Name=Timestamp applicazione Sig[2].Value=5d52e5cd Sig[3].Name=Nome modulo con errori Sig[3].Value=StackHash_5d84 Sig[4].Name=Versione modulo con errori Sig[4].Value=0.0.0.0 Sig[5].Name=Timestamp modulo con errori Sig[5].Value=00000000 Sig[6].Name=Codice eccezione Sig[6].Value=c0000005 Sig[7].Name=Offset eccezione Sig[7].Value=PCH_C1_FROM_unknown+0x0000000000000000 DynamicSig[1].Name=Versione SO DynamicSig[1].Value=10.0.18362.2.0.0.768.101 DynamicSig[2].Name=ID impostazioni locali DynamicSig[2].Value=1040 DynamicSig[22].Name=Informazioni aggiuntive 1 DynamicSig[22].Value=5d84 DynamicSig[23].Name=Ulteriori informazioni 2 DynamicSig[23].Value=5d8450413f8189b6074fa7e60cb0de8a DynamicSig[24].Name=Ulteriori informazioni 3 DynamicSig[24].Value=6db1 DynamicSig[25].Name=Ulteriori informazioni 4 DynamicSig[25].Value=6db1f0219d24a6d5c4cb93f198273caa UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[6]=C:\WINDOWS\System32\sechost.dll LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[8]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[9]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[10]=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule[11]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule[12]=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule[13]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[14]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[15]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[16]=C:\WINDOWS\System32\user32.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[22]=C:\Windows\system32\guard64.dll LoadedModule[23]=C:\WINDOWS\SYSTEM32\fltlib.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=18362 OsInfo[3].Key=ubr OsInfo[3].Value=295 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1040 OsInfo[7].Key=geoid OsInfo[7].Value=118 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=4181 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.295.18362.0-11.0.140 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=3981 OsInfo[19].Key=svolsz OsInfo[19].Value=140 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=190318 OsInfo[22].Key=bldtm OsInfo[22].Value=1202 OsInfo[23].Key=bldbrch OsInfo[23].Value=19h1_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.18362.295.amd64fre.19h1_release.190318-1202 OsInfo[30].Key=buildflightid OsInfo[30].Value=54F644E9-73BD-4700-B3AF-3620273620BA.1 OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=RS:3EC5 OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Ha smesso di funzionare ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=719B750FCF8487AA509DEE895374D6D9 MetadataHash=-1516165977

Asked by Arnaud Oude 11 months ago

Answered by Arnaud Oude 11 months ago

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Firefox 60.6.1ESR crashes on non-persistent VDI machines

On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits i wa… (read more)

On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits

i was expecting Sophos to causing this issue, so i created a new VDI machine without Sophos installed. The same issue appered.

I can reproduce the issue when launching a radio station on http://www.onlineluisteren.nl/ Issue appears between the 5 minutes and 2 hours

Worknotes: - Launched firefox in safe mode - Turned off hardware acceleration - created a new VDI image without our anti-virus 'Sophos' - issue was also happening with Firefox 60.5.2ESR

Log reports: https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 - Without Sophos installed on the machine and running in safe mode - this is on a test machine

https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/c5770d27-a023-43da-aa2b-06f3a0190501 https://crash-stats.mozilla.com/report/index/30dae469-7400-49d8-b020-748760190501 https://crash-stats.mozilla.com/report/index/8ab54247-3add-431e-8176-6f4ef0190501#tab-metadata https://crash-stats.mozilla.com/report/index/04819f59-8ff6-4d9e-82f8-ea8910190501#tab-metadata - With Sophos installed - PROD machine

Asked by UserUnknown 1 year ago

Answered by UserUnknown 1 year ago

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Firefox crashes

hi i have a .... to me ... big problem. firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away. firefox just crash… (read more)

hi i have a .... to me ... big problem.

firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away.

firefox just crashes before its had a chance. downloaded new and same thing happens. a crash report comes up but i can't get the report written before its gone.

installed new version of mozilla. still persists

so i followed the prompts form here, "You should copy the Report IDs for submitted crash reports (they start with bp-) to your support question in the Community Support forum."

and i get this, Crash ID: bp-74f92cba-0ebf-43ba-a7bc-2a1871171126

can you help me pls. thnx brian

Asked by just plain old brian 1 year ago

Answered by FredMcD 1 year ago

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Firefox always closes soon after launching in a computer lab.

Firefox keeps quitting after launching in a computer lab. It's very strange. Is there a log? about:crashes gives nothing. This is windows 10 1709. It doesn't matter … (read more)

Firefox keeps quitting after launching in a computer lab. It's very strange. Is there a log? about:crashes gives nothing. This is windows 10 1709. It doesn't matter what Firefox version, 32 or 64 bit. I can't find anything in process monitor.

Asked by jszabo3 1 year ago

Answered by jszabo3 1 year ago

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32 bit Linux mint Tessa 19.1 and Firefox goes straight to crash report. Download version listed as 66.0.1

I was having troubles with the Cinnamon desktop and had to switch video cards. I found Firefox crashed right away. I then replaced the video card and reloaded from scratc… (read more)

I was having troubles with the Cinnamon desktop and had to switch video cards. I found Firefox crashed right away. I then replaced the video card and reloaded from scratch and the Cinnamon desktop works fine but Firefox still goes straight to crash report. In fact I tested and even Thunderbird goes straight to crash report. It does appear to send out the info and it created a report but I can't do a copy and paste of the report since I can't send anything out myself. The version that came with the Linux Mint 19.1 Distro 32 bit should be a 32 bit version. Both Firefox and Thunderbird is working fine on my other two 64 bit machines running Mint 19.1 64 bit.

Asked by cavman35 1 year ago

Answered by cavman35 1 year ago

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Visiting addon page crashes

Tried https://support.mozilla.org/en-US/questions/1199066 nothing helps Firefox 65.0.2 on arch kernel 4.20 Tried to install add ons, can access addon search result. Once … (read more)

Tried https://support.mozilla.org/en-US/questions/1199066 nothing helps

Firefox 65.0.2 on arch kernel 4.20

Tried to install add ons, can access addon search result. Once i enter the actual extension page, it crashes.

The tab loads, the images show, firefox crashes only after the tab is focused.

If it helps. My x session crashes as well, and it gives the following error. "firefox: Fatal IO error 11 (Resource temporary unavailable)

Asked by Ongspxm 1 year ago

Answered by Ongspxm 1 year ago