Showing questions tagged: Show all questions
  • Archived

How can I reset the browser?

I have clicked on the three bars top right of the browser and selected customize then clicked on show/hide toolbars then exited- it takes me straight back to the browser … (read more)

I have clicked on the three bars top right of the browser and selected customize then clicked on show/hide toolbars then exited- it takes me straight back to the browser which has no help button where there used to be which is what is needed to reset the browser. I have just updated the adobe flash and need to reset the browser .

Asked by cyberjeannie 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

I did something to speed up my firefox and now my shortcut/favorites bar is gone. How do I get it back?

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back? … (read more)

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back?

Asked by fredums 3 years ago

Last reply by Scribe 3 years ago

  • Archived

I refreshed my FireFox and lost all my Bookmarks, tried the suggestions for recovering lost bookmarks, but not able to recover for some reason.

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section… (read more)

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section, but I'm not able to find the lost bookmarks.

Asked by 1442 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Under Options>Settings, until I used the Refresh suggestion, I was able to have Firefox/Advanced as my home page. It has disappeared. Where is it? It's usefl

I want to use the Firefox>Advanced search option. It has disappeared from Setup. Can anyone please state where it was moved to? This was very useful to narrow down a… (read more)

I want to use the Firefox>Advanced search option. It has disappeared from Setup. Can anyone please state where it was moved to?

This was very useful to narrow down a search to include only those that were relevant to a search. Why has this been put out of reach? That is a simple question, and perhaps there is a technical reason that it had to be removed because of Microsoft's new Windows 10 (?) but will be put back later. It's like taking 10 steps backwards anytime a browser search is undertaken. Please note that Google, for example, still has this type of browser search interface, making what Firefox has done a downgrade.

I am sorry to be so critical, but to a certain extent we have all become captive to what is presented to us as Internet Search tools. Downgrades are a BIG disappointment. I have always thought that, even what we were presented as search tools was inadequate. For example, only one phrase was allowed, which could result in 100's of results, whereas two phrases would narrow the search considerably.

Now it seems that Firefox doesn't any longer even provide one phrase, a place for words that must be included and another place for words to be excluded. How does this represent progress?

Asked by MozillaFirefoxNewbie 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

All of my bookmarks are gone after upgrading firefox.

Firefox stopped adding bookmarks so I tried to "refresh" it, because that was the advice on the support pages. It did nothing, however there is a folder on my desktop tha… (read more)

Firefox stopped adding bookmarks so I tried to "refresh" it, because that was the advice on the support pages. It did nothing, however there is a folder on my desktop that says "old firefox data." I tried to upgrade Firefox by downloading and installing the latest version. It seems to have installed a brand new version and all of my personal data and bookmarks are gone. Is there any way of recovering these bookmarks?

Asked by swoisin 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I ran the "Refresh" and now I don't have Morning Coffee. Where do I get it?

Additionally, I can't access the "Make this page my Home page" utility either, and since I had Morning Coffee opening all those tabs as my home page, I'm a bit confused. … (read more)

Additionally, I can't access the "Make this page my Home page" utility either, and since I had Morning Coffee opening all those tabs as my home page, I'm a bit confused. Right now I'm using the "Most Visited" and opening all the tabs. Is this the "New Normal" Helpful suggestions of a not overly technical nature appreciated. Thanks. I just checked your educated guesses about my current browser and OS, and I'll just add that I don't knowingly use Chrome anything.

Asked by der5997 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox deleted my pocket old addon and built a sluggish version of it instead.

Out of the blue firefox removed a bunch of add-ons with an update and deleted my pocket add on and integrated a sluggish version of it without my permission. Please help … (read more)

Out of the blue firefox removed a bunch of add-ons with an update and deleted my pocket add on and integrated a sluggish version of it without my permission. Please help me disable this add on and install the old as things were before.

Asked by fbdc 5 years ago

Last reply by John99 5 years ago

  • Archived

Please Help

after cleaning, all my bookmarks, disappeared I was able to find old ones from august 5, 2015, but I am missing hundreds of the most recent Also I can not add any new boo… (read more)

after cleaning, all my bookmarks, disappeared I was able to find old ones from august 5, 2015, but I am missing hundreds of the most recent Also I can not add any new bookmarks

Asked by christineboll 4 years ago

Last reply by cor-el 4 years ago

  • Archived

WHY DID You Say to REFRESH FIREFOX??!! U SCREWED IT UP AND ADDED THINGS I DIDN'T WANT!!!!!!!!!!!

A message showed up when I opened FireFox saying "your Mozzila is running slooow refresh your Mozzilla today. So I did the refresh. I now have lost bookmarks and settings… (read more)

A message showed up when I opened FireFox saying "your Mozzila is running slooow refresh your Mozzilla today. So I did the refresh. I now have lost bookmarks and settings. Also the sync I did with the program weeks ago no longer works AND WORST OF ALL You Added Add-Ons I DIDN'T Need or Want without even asking. So Now I have to spend a bunch of time getting it set up the way I liked It. Or maybe Not. Is definitely time to find a new BROWSER!

                                                                                         Robert Marrow

Asked by SnappyLip48 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Refreshed Firefox. Everything is wrong.Can't access email nor can I sign into Firefox

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in th… (read more)

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in the forums and found one article about finding the "Old Firefox data" folder but not sure where that is. Tried signing in but would not recognize my password-clicked to have an email sent but no email came. I think I am in mozilla support now as I recreated a new password. Totally lost as how fix this problem as I obliviously have limited computer experience. I have Firefox 44.0 and Windows 10.

Asked by cpgayle 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

bookmarks vannished after 42.0 auto update

As described in header. Auto update while watching film, crashed and then ran the updater during restart. MAC OSX El Capitain firefox 42.0 Have navigated to Library/appli… (read more)

As described in header.

Auto update while watching film, crashed and then ran the updater during restart. MAC OSX El Capitain firefox 42.0

Have navigated to Library/application support/firefox/profiles/ /bookmarksbackup

presented with empty folder?

Any help appreciated.

Asked by Rols 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Hanging prob: If I refresh, many things are saved, but I don't understand some of the thing that won't be saved, hesitant to refresh eg security certif. etc

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose The… (read more)

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose These items and settings will be removed:

   Extensions and themes
   Website permissions
   Modified preferences
   Added search engines
   DOM storage 
   Security certificate and device settings 
   Download actions 
   Toolbar customizations 
   User styles 

I don't know what DOM storage is, and if I don't have a security certificate, is that what allows me to go to sites ? I'm hesitant to refresh 'blindly' and then learn afterwards that some crucial changes were made on the refresh and now I can't visit sites I presently can

Asked by bazbear2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I had to Refresh Firefox, I've lost my Speed Dials, why?

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know … (read more)

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know what? I'll just ask my 24-year-old son. He's restored it before for me. Sorry to bother you. Please stop screwing with me though or I will give up on your product.

Asked by jacquelinesc 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I refreshed and an 'old firefox data' icon appeared. someone please help me restore my old profile.

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly … (read more)

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly can. Removed by moderator for privacy

Asked by leroy2 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

“Old Firefox Data” folder just appeared on my desktop

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are … (read more)

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are both dated 11/11/15 and timestamped about 35 minutes apart. I've researched it a bit and the information I got was that it is a folder created when one 'Refreshes Firefox'. I am fairly certain that I've never used that function. This happened just before or after Fx upgraded itself from v42 to v43.

A user of one of my extensions posted a message to my support forum that the same thing happened to him and he swears he never 'Refreshed Firefox'. in fact, he doesn't know how to do it even if he wanted. He said he got up to answer the phone and when he came back, his computer had re-booted, the folder appeared on his desktop and all his extensions were missing from Fx along with any customization of the UI.

Refreshing Firefox is not something that can easily be done accidentally. In fact, I can't even find a button to do this with Fx v43.

Is there any other way for that folder to be created other than 'Refreshing Firefox'?

Note: I realize there are similar questions on this board about this, but none of the answers really provide a satisfactory solution.

Asked by Shadoefax 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

HELP no new password message ever arrives

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out w… (read more)

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged.

We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

Asked by silverladyaz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Fix slowness - the refresh doesn't change anything - what's next?

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, wh… (read more)

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, when I try to access LinkedIn, I can't and I don't know if that is a Firefox or linkedIn problem.

Asked by lenie5860 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

this is F'ing ridiculous, I update Firefox and it is so different I cannot figure out how to do anything, and lost my bookmarks!

I only updated my Firefox because I got messages saying I should do this to make it work better. Now all I have is a big headache, I have already wasted hours trying to … (read more)

I only updated my Firefox because I got messages saying I should do this to make it work better. Now all I have is a big headache, I have already wasted hours trying to figure out this whole new system. Like, where did my bookmarks go, and how do I even access them when I get them back installed. You Firefox people are really full of it, I never wanted a "new" system. Why can't you just leave a basic system for us old people that do not want to learn a new system every time you want to fill it up with new gizmos and bells and whistles? I guess I have to go back to using internet explorer, thanks for wasting my time.

Asked by dumbass2 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I used the firefox refresher and I lost EVERYTHING. PLEASE HELP

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars … (read more)

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars - all of it. I know there has to be a way to retrieve it, but I don't know how. Can you help me please.

Asked by Poochhurley 4 years ago

Last reply by FredMcD 4 years ago