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I cannot login to my firefox account, reason it gives is "state"

I have no idea what state is on file as being my state of residence (I move a lot for a civilian), but I've lived at this address for the last three or four years and nev… (read more)

I have no idea what state is on file as being my state of residence (I move a lot for a civilian), but I've lived at this address for the last three or four years and never had any issue with logging in to my firefox account before. I have plenty of trouble with my location WITHIN the state (Oklahoma), because apparently the only cities that exist in the state are OKC and Tulsa /eyeroll, but I've never had an issue with the state itself being misidentified. I could understand if a VPN was causing the issue, but I'm not using a VPN (I know, I probably should, but imagine the login issue THEN! lol). Thanks in advance for any help.

Asked by Kesra 5 months ago

Last reply by ExtremeMachinez 1 week ago

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 month ago

Last reply by Wesley Branton 1 month ago

login details, bookmarks

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I wa… (read more)

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I was not informed that I would lose all data! I let you keep this information in the cloud in trust and you deleted it? Have you gone crazy!?!?!?!? I want to get back my data immediately! I see that a lot of people have a similar problem and you don't do anything about it? How can I trust you at all in this situation?

Asked by gosukody 2 months ago

Last reply by Shashank Shekhar 2 months ago

Adware hidden in Firefox Account

I recently observed that when I visit a certain page (not a website, but a certain page in the website), it seems to be attempting to load flashing the "X" repeatedly. Af… (read more)

I recently observed that when I visit a certain page (not a website, but a certain page in the website), it seems to be attempting to load flashing the "X" repeatedly. After a few seconds it stops and within 10 seconds I am then redirected to a scam survey website asking me how satisfied I am with my internet provider. I immediately assumed the worst and ran McAfee scans, cleared cache, Malwarebytes free trial scans and no joy.

Then I logged into another computer and loaded up the same page. Please note instead of logging into Firefox and clicking on my bookmark, I simply went to the website, logged in and went to the page. It is the same link in the end. Nothing happened. I thought it was something wrong with my PC at this stage.

I then decided to log into Firefox to see if that would yield different results. I logged in on the other computer that had not presented the spam yet. I clicked the bookmark and it did it. The spam page loaded. From this I understand whatever is causing the problem is in my Firefox Account data.

I then immediately logged out of Firefox on the second computer, uninstalled it and then redownloaded it. Without logging in, the spam still comes up. I am lost. Neither McAfee, Malwarebytes or AdwCleaner find it.

The link for the spam is different every time, usually ending in ".xyz".

Before the spam was present, the page always had a normal padlock beside the URL. Now,sometimes not always, when the spam is going to come up it has an orange warning symbol and say some elements are not secure, and it says something about images.

The page it occurs on is on eBay, and I have used this site no problem for years. It only occurs on my regional message page specific to my country, not on the message page on "ebay.com".

Any help greatly appreciated.

Asked by g474 3 months ago

Last reply by jscher2000 3 months ago

Can't connect to accounts.firefox.com

I cannot load https://accounts.firefox.com. I get the "Unable to connect" page. Opening a dev console doesn't show anything odd in logs. I tried following the steps on th… (read more)

I cannot load https://accounts.firefox.com. I get the "Unable to connect" page. Opening a dev console doesn't show anything odd in logs. I tried following the steps on this page https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can to no avail. It doesn't work under safe mode either. Other browsers on this same machine load the site just fine. Anything else I can test?

Asked by Stephen 5 months ago

Last reply by FredMcD 5 months ago

Sign-in security flaw (no password required)

Astonishingly, Firefox Accounts, and everything behind them, do not require any password for sign-in/log-in. That is, I created a PW and logged in once. But no matter h… (read more)

Astonishingly, Firefox Accounts, and everything behind them, do not require any password for sign-in/log-in. That is, I created a PW and logged in once. But no matter how many times I sign out, Mozilla's systems lets me back in with just a user name and no PW required. This utter failure at basic security is quite disturbing.

Asked by beskeptical 5 months ago

Last reply by jscher2000 5 months ago

  • Archived

bookmarks and passwords gone

I recently changed laptops because i needed to repair my old laptop. Upon signing into my account on the new computer I come to find out that allllll my passwords, logins… (read more)

I recently changed laptops because i needed to repair my old laptop. Upon signing into my account on the new computer I come to find out that allllll my passwords, logins, bookmarks are gone :((( those were years worth of information. Now idk where they are, who has them, and how to recover them. PLEASE HELP

Asked by wamirza 8 months ago

Last reply by Wesley Branton 8 months ago

  • Archived

Firefox refuse password

I'm installing a new computer. My Firefox password works on old computer but rejects on new one. Cant resent coz of risk of lost data. Any alternative fixes The Firefox p… (read more)

I'm installing a new computer. My Firefox password works on old computer but rejects on new one. Cant resent coz of risk of lost data. Any alternative fixes The Firefox password works perfectly on the old computer but is rejected on the new one. Resetting is not an option as I cannot risk loosing data. Are there alternative fixes? Thanks

Asked by jamesmdorsey 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Saved log in information is empty after Sync.

Today I start my PC and open Firefox and it asked me to log in to Sync. (Although it was logged in before starting my computer). I log in and Sync. After after that i se… (read more)

Today I start my PC and open Firefox and it asked me to log in to Sync. (Although it was logged in before starting my computer). I log in and Sync. After after that i see there is nothing in saved password. Where are saved password? How can I Get my saved password?

Asked by MAsud 11 months ago

Last reply by cor-el 11 months ago

  • Archived

My Firefox bookmarks suddenly gone

This morning I opened my Firefox and used my bookmarks. Closed Firefox. Reopened Firefox and all my bookmarks are gone. Luckily I make regular html backups and could rest… (read more)

This morning I opened my Firefox and used my bookmarks. Closed Firefox. Reopened Firefox and all my bookmarks are gone.

Luckily I make regular html backups and could restore them.

It is just that I would like to know what happened here.

I must say that: I use Firefox on an Android tablet where I never change the bookmarks, and on my laptop where I change them very often. Since a month I got the warning that Firefox was not syncing anymore. I was asked to reconnect to sync. This was on my laptop. Being afraid that reconnecting to sync would install the bookmarks from the Tablet on the laptop I disconnected from sync. But this was 2 days ago!!! Can this have caused the bookmarks suddenly disappearing?

Asked by Amazone 1 year ago

Last reply by harriet.simons 11 months ago

  • Archived

Firefox Monitor: "You must be signed in to your Firefox Account."

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error. https://i.imgur.com/A8fCXaB.png … (read more)

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error.

https://i.imgur.com/A8fCXaB.png

Asked by MidnightRaver 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox Sync account keeps logging me out

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out). My bookmarks and passwords are still pre… (read more)

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out).

My bookmarks and passwords are still present but I can't, for example, send/receive shared pages from other devices. "Send to another device" appears to work but doesn't actually send until I open the menu and "click here to sign in" (or whatever), then it *instantly* signs in.

I've never used a master password, and Privacy options are set to "Remember History". A couple times recently it's suddenly "forgotten" my device name, so my laptop shows up 4 or 5 times on other devices. I only recently was forced to switch to "stupid Windows 10" which is painful with only 2gb RAM, but I assume that's not related...

In "about:sync-log" there are plenty of "error-sync" log files (I'm not sure whether this is normal, or if there should be zero?)

Here my sync-errror file from today alone: https://pastebin.com/gsUb85tU -- ( potentially identifying data has been {**deleted**}. )

Asked by Rob 1 year ago

Last reply by hellosct1 1 year ago

  • Archived

How do I stay logged in to Firefox on my imac so I don't have to adjust my settings every time I open my browser?

I have Firefox synced on several devices, an ibook, an android and my pc. I just got a new imac desktop and installed Firefox but every time it goes to sleep or I shut it… (read more)

I have Firefox synced on several devices, an ibook, an android and my pc. I just got a new imac desktop and installed Firefox but every time it goes to sleep or I shut it down I have to log back in to Firefox and readjust all of my settings. I don't have this problem on my other devices.

Asked by michael.barnett 1 year ago

Last reply by user633449 1 year ago

  • Archived

I no longer have access to my email on file, and it's asking me to verify my login??!!

Please help! I closed my business and no longer pay for domain services therefore no longer have access to my email address but I need to access my data I have critical s… (read more)

Please help! I closed my business and no longer pay for domain services therefore no longer have access to my email address but I need to access my data I have critical stuff in my Firefox sync account. I obviously know my password and email but I can't click the link in the email because obviously it won't be delivering. Thoughts?

Asked by JohnnyBeGood1 1 year ago

Last reply by rfkelly 1 year ago

  • Archived

I accidently entered my age as '0' and now it won't let me create an account. How can I change this?

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39… (read more)

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39, so old enough to have an account. But, if I try to go back to the create account page, it automatically redirects to a page that says "Cannot create account You must meet certain age requirements to create a Firefox Account. " And I can't get back to the actual page.

Is there a way to reset this?

Thanks, Abigale

Asked by millera9 1 year ago

Last reply by cor-el 1 year ago

  • Archived

my newly created account is locked out

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked… (read more)

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.

Asked by Aristoblis 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (read more)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Asked by billcouper81 1 year ago

Last reply by cor-el 1 year ago