Showing questions tagged: Show all questions
  • Archived

Firefox is crashing every single time I use google maps

Report ID Date Submitted bp-14baaaf6-8b62-46fe-af7d-f987b1180604 6/4/2018 4:05 PM bp-97adc6aa-6d47-463c-85dc-bb3a50180603 6/3/2018 1:10 PM bp-b6161eb0-8cbb-42f6-bce7-0… (read more)

Report ID Date Submitted bp-14baaaf6-8b62-46fe-af7d-f987b1180604 6/4/2018 4:05 PM bp-97adc6aa-6d47-463c-85dc-bb3a50180603 6/3/2018 1:10 PM bp-b6161eb0-8cbb-42f6-bce7-0bf331180603 6/3/2018 1:10 PM bp-84a19d0a-8899-4bb3-9b71-428df0180603 6/3/2018 1:01 PM bp-c55c9dde-cb16-47d7-8362-741ea1180517 5/16/2018 5:54 PM

Asked by aquestion1 1 year ago

Last reply by SantiBailors 1 year ago

  • Archived

Sync will not permanently reconnect

Ever since I changed my primary email account, Sync will not reconnect to my Ubuntu 18.04 laptop for very long, if at all. I can go through an endless loop of entering my… (read more)

Ever since I changed my primary email account, Sync will not reconnect to my Ubuntu 18.04 laptop for very long, if at all.

I can go through an endless loop of entering my password, then validating the request through an email, but I still see the caution sign on the menu bar signaling me to "Reconnect to Sync."

Sync works perfectly fine on my phone. Just the laptop.

Running Firefox 60.0.1 x64.

Asked by Ryan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

why getting "This video format is not supported" error message while trying to play mp4 files?

I am using the latest version of firefox. with default settings. having issue with mp4 videos which sent to me by email or shared on google drive. I can not play those mp… (read more)

I am using the latest version of firefox. with default settings. having issue with mp4 videos which sent to me by email or shared on google drive. I can not play those mp4 files. the error message is : "This video format is not supported" and a black screen.

please help.

thanks

Asked by Knazem 2 years ago

Last reply by James 2 years ago

  • Archived

the displayed procedure to delete / remove new tab / top site doesn't remotely work

I totally dislike the Quantum New tab page. First I much preferred the previous version fo its simplicity and flawless use. It has been replaced with a vastly inferior sy… (read more)

I totally dislike the Quantum New tab page. First I much preferred the previous version fo its simplicity and flawless use. It has been replaced with a vastly inferior system which doesn't work. It is NOT INTUITIVE. Anything that needS multiple explanations on how to press a button is objectionable. I tried to find the solution to remove half a dozen Icons and was led to tap the icon and hold it untill a popup appears. Doesn't happen despite holding it for longer that two minutes. There is a three dot menu button in upper right corner that does not have the promised REMOVE button. I'm offered to delete it which tells me it will delete every instance of it. SCARY.

I have tried various methods over a hundred times but none worked or I wuoldn't be posting this.

Asked by Cyborg119 2 years ago

Last reply by cor-el 2 years ago

  • Archived

no audio in video in firefox 60.0.1

My system is Windows 7 on a Lenovo ThinkPad laptop. I've had no problem playing videos in Firefox until I upgraded yesterday to version 60.0.1. Now, a video plays but the… (read more)

My system is Windows 7 on a Lenovo ThinkPad laptop. I've had no problem playing videos in Firefox until I upgraded yesterday to version 60.0.1. Now, a video plays but there is no audio. In the mixer, a column is shown for Firefox, the volume is up, and a green vertical line bounces up and down while the video is playing. But there's no sound. My sound card driver is up to date. I turned off the hardware acceleration. I have very few plugins installed, and those that are installed are working fine and were used in the previous Firefox version. The same video plays just fine with audio when using Chrome.

Asked by tom33pt 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox automatically updated on 5-18-18 and it now takes about 30 seconds to load a page whereas it used to take less than a second

My Firefox running on Windows 10 automatically updated to version 60.0.1 on 5-18-18 and now it takes like 30 seconds to load a site like Amazon which usually takes less t… (read more)

My Firefox running on Windows 10 automatically updated to version 60.0.1 on 5-18-18 and now it takes like 30 seconds to load a site like Amazon which usually takes less than a second to load, all my pages are affected that way. If I switch to another browser everything is fine, no delay in opening a site. Need some help to get it back to like it used to be.

Asked by mowog53 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Did Firefox add the feature 'App Nap' back onto it's latest browser updates? If so, how do I disable App Nap please? It slows down my apps on Facebook.

Does anyone know if Firefox has the feature App Nap reinstalled on their latest version of the browser? This App Nap tends to slow the performance of the browser when no… (read more)

Does anyone know if Firefox has the feature App Nap reinstalled on their latest version of the browser? This App Nap tends to slow the performance of the browser when not in heavier use, like say when we step away from our computers or go to bed. I've noticed some apps on Facebook have really slowed down in performance when I leave them running & my computer display goes to sleep but not the main computer. Before, when this occurred, it was due to Firefox adding App Nap to their browser. Has App Nap been added again & if so how do I disable it please? I'm on an iMac using Firefox Quantum 60.0.1.

Thanks for any help.

Asked by angelaeymundson 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Why do my attempts to send email rejected?

Both "send" and "reply" are rejected, with the message "trying to step spam. Please try again later. sorry" Try again later doesn't work. Do I have to cahnge something … (read more)

Both "send" and "reply" are rejected, with the message "trying to step spam. Please try again later. sorry" Try again later doesn't work. Do I have to cahnge something in "Security"?

Asked by tclongbeach 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I can't get Firefox to stop loading AOL as my home page

Since the last update, Firefox opens with AOL.com. I have opened the page I want to use as my home page (Google.com) and dragged the icon to the homepage symbol. I have… (read more)

Since the last update, Firefox opens with AOL.com. I have opened the page I want to use as my home page (Google.com) and dragged the icon to the homepage symbol. I have gone into options and checked use current page, I have typed Google.com into the open with page box. Nothing works. I have never used AOL.com as my home page, and only use it about every 3-4 months to clean up old emails.

Asked by jebrittain 2 years ago

Last reply by cor-el 2 years ago

  • Archived

very slow response, takes time for typed characters to show up and takes time for pages to load. I also have edge on my machine but that does not have this prob

very slow response, takes time for typed characters to show up and takes time for pages to load. I also have edge on my machine but that does not have this prob

Asked by sirohin 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Pop-up telling me that Farm Town is now on FB gameroom

Why is Firefox now giving a pop-up telling me that Farm Town is now on FB gameroom? Then I have to select "Play on Facebook" to play the game. This is annoying! I literal… (read more)

Why is Firefox now giving a pop-up telling me that Farm Town is now on FB gameroom? Then I have to select "Play on Facebook" to play the game. This is annoying! I literally get this pop-up every single time I attempt to play the game. Please, whatever deal has been made between FC & FF regarding this annoying pop-up ... get rid of the deal.

[Subject fixed by moderator. :) ]

Asked by GiGi_Godwin 2 years ago

Last reply by Shadow110 1 year ago

  • Archived

selecting cells in Google Sheets is not working

Yesterday when working in Google Sheets, all of the sudden I was unable to select the cells I wanted with my bluetooth mouse OR with the track pad on my MacBook Pro. This… (read more)

Yesterday when working in Google Sheets, all of the sudden I was unable to select the cells I wanted with my bluetooth mouse OR with the track pad on my MacBook Pro. This is still happening after rebooting the computer and after updating OS software (this was happening before the update, so the update is not the cause). When I try to select one cell, it will not do it, but instead when I move my mouse (without the select button pressed anymore) it highlights all the cells my mouse runs over. I've checked in Chrome and I do not have this problem. Much of our business is based on using Google Sheets. I favor Firefox, but if I cannot select certain cells, then I may need to switch to Google Chrome. Any help you can give me would be greatly appreciated.

Asked by siemprechipil 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

How do I find out if my fire fox account has been suspended becase i'v tryed for a month on four different diviced to login and I can not.

I am unable to login to Firefox sync on my Galaxy S8 phone, AT&T tablet, or ether of my two PC. I know what the password should be but it just will not work. I have t… (read more)

I am unable to login to Firefox sync on my Galaxy S8 phone, AT&T tablet, or ether of my two PC. I know what the password should be but it just will not work. I have tried to use the password reset but I have never receive any emails in my Yahoo account. I have checked this on all of my four devices. I have checked the spam, trash, all of my folders that my filter feed. I have tried to setup a new sync account with my email address to make sure an account still exists and the system tells me that that email address is already in use. I thought it might be because my Ubuntu 16.04 system stopped allowing me to update anything so I reformatted my drive and installed Lubuntu 18.04 I have read as many postings as I can find to resolve this to no avail. How can I get help to fix this?

Asked by David 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Firefox slowed down massively especially video related stuff.

So yesterday, everything was perfectly normal before I went to bed as usual. But today when I woke up and took my PC out of it's sleep mode, everything I do is as slow as… (read more)

So yesterday, everything was perfectly normal before I went to bed as usual. But today when I woke up and took my PC out of it's sleep mode, everything I do is as slow as it can be.

Where I really noticed something was wrong is when I opened up YouTube and it took like 30 seconds - 1 minute to load the page completely. Sometimes it even just gives up loading so I'm staring at a blank screen. Clicking on a video, same problem and also some buffering problems once it's actually loaded up. Also it's not only YouTube that's slow, same goes for my Gmail, Twitch, Facebook,.. even just Google takes a while.

So at that point I was guessing I had some problems with my connection but everything seemed fine when I did a speedtest and my Steam is also able to download my games at normal speeds.


Things I have tried so far:

First of all, restarted my pc, I reinstalled Firefox but no success so far. (Also my plugins/addons seem to sync up between Firefox and Chrome, not sure if that might be causing some issues) I started Firefox in safe mode but still the same issue. And finally I disabled Flash hardware accelleration.

I have never had issues with firefox like this so I hope someone can help me out with this.

Asked by michiski22 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Dictionary saved to the cloud?

I've never really corrected any dictionary words, because I figured it I re-installed, I'd lose them. Does Firefox save the edited dictionary to your firefox account? I h… (read more)

I've never really corrected any dictionary words, because I figured it I re-installed, I'd lose them. Does Firefox save the edited dictionary to your firefox account? I have a Firefox account. If not, I think this would be an amazing feature to have.

Asked by kgonepostl 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Updater Crashes on Launch – No Error

Some quick Sys Info: iMac 27-inch, Late 2015 Mac OS 10.12.3 Firefox v60.0.1, Standard Release (Also confirmed to happen on Developer edition and Nightly) Issu… (read more)

Some quick Sys Info:

iMac 27-inch, Late 2015 Mac OS 10.12.3 Firefox v60.0.1, Standard Release (Also confirmed to happen on Developer edition and Nightly)


Issue:

For a consistent 6 months or so (started before and continued after Quantum update), whenever Firefox has automatically downloaded and queued an update to be installed, the Firefox Updater (and by extension, Firefox) crashes immediately upon launch. There is no error message, nor does it seem to output a message into any sort of text log. The icon simply appears on the dock, bounces once, then disappears.

As it stands, the only way to solve this is to manually delete the cached update files in my Library, then use another browser to download an updated copy of Firefox to install over the old installation.

Some things I have tried that do *not* solve this issue: Deleting my Firefox profile, Creating a new Firefox profile, Completely deleting and clearing my settings, Fully removing and reinstalling Firefox, Removing all of my addons and plugins, Installing different editions and versions of Firefox, Starting Firefox in Safe Mode, Using the 'Refresh Firefox' feature, Poking around in the files in my terminal like I have any clue what I'm doing.

Some things I haven't checked because I'm not smart enough to know how to do them right: Starting updater through the terminal in verbose mode to see if it has a crash error?, Figuring out what file the updater is unpacking into and changing the permissions to be more open, Running the updater as SU (thought this might be a bad idea).

I would really like to have my automatic browser updates back and would prefer to not have to dig around in my system files whenever I want to start my browser—if anyone has an idea of what might be causing this, I would greatly appreciate the help!

Asked by CapnWhales 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cannot open hyperlinks using Firefox. Cannot sign in to e-mail account cannot access links in websites.

Windows 7 operating system. Have tried the following: Cleared cache Opened regedit and confirmed Firefox as default browser. Changed default to IE. Changed back to Firef… (read more)

Windows 7 operating system. Have tried the following:

Cleared cache Opened regedit and confirmed Firefox as default browser. Changed default to IE. Changed back to Firefox as default then rebooted. Uninstalled Firefox and re- installed latest version. Rebooted. Turned Zone Alarm Firewall off . Turned Avira Firewall on (Avira uses Windows Firewall) All to no avail.

Asked by robertsstone 2 years ago

Last reply by Pj 1 year ago