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  • Archived

I did something to speed up my firefox and now my shortcut/favorites bar is gone. How do I get it back?

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back? … (read more)

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back?

Asked by fredums 3 years ago

Last reply by Scribe 3 years ago

  • Archived

Re-installed windows and couldn't get my synced information, pressed Sync button when logged in, but still nothing. Any help?

So I have just re-installed my windows 10, installed a fresh Mozilla Firefox version and logged-in into my mozilla account, which I used before when Syncing my informatio… (read more)

So I have just re-installed my windows 10, installed a fresh Mozilla Firefox version and logged-in into my mozilla account, which I used before when Syncing my information. Since I didn't get back my synced information automatically i pressed Sync button (in Menu), but still nothing happened. How do I get back my Firefox information which I Synced before re-installing windows?

Asked by GeoPrey 3 years ago

Last reply by Seburo 3 years ago

  • Archived

Frequent crashes after updating to version 48.0.1

Hi I am using a Windows 10 Pc. FF updated to version 48.0.1 and it is crashing like 6-7 times in 5 minutes. After the update I did not install any plugin or addon. Window… (read more)

Hi

I am using a Windows 10 Pc. FF updated to version 48.0.1 and it is crashing like 6-7 times in 5 minutes. After the update I did not install any plugin or addon. Windows, Drivers etc. everything is updated. I don't have the time to test it in safe mode, as I am busy with some stuff. Any help?

Thanks

Asked by becool773 3 years ago

Last reply by philipp 3 years ago

  • Archived

Download fails on current 8.9MB update to ver 48.0.1?

there seems to be a current update pending (8.9MB) for my install of 48.0.1, however it fsimply does not download. I am on XP PPOS w/ all current updates; plz note that X… (read more)

there seems to be a current update pending (8.9MB) for my install of 48.0.1, however it fsimply does not download.

I am on XP PPOS w/ all current updates; plz note that XP PPOS is supported by Microsoft until 2019...

Asked by arjays 3 years ago

Last reply by John99 3 years ago

  • Archived

No solution: Hard drive run at 100%

After a certain time running normaly with the Firefox cache limited at 350Mo. The Navigator, after 15 seconds, make my hard drive run at 100% whatever i do. I have tried … (read more)

After a certain time running normaly with the Firefox cache limited at 350Mo. The Navigator, after 15 seconds, make my hard drive run at 100% whatever i do. I have tried to empty the cache in 'Advanced Options' and restarting, still no solution. By the way in 'Advanced Options' under 'Cached Web Content ' it tell me 'Calculating the web contenu in cache...' and never change whatever i try!

Asked by Kurunglu 3 years ago

Last reply by John99 3 years ago

  • Archived

I don't want websites to query/enumerate my list of addons. How do I hide addons from websites?

I want to keep my of addons, extensions and plugins private. They can have acceptable content-types, but I don't want content delivery contingent on having/not having el… (read more)

I want to keep my of addons, extensions and plugins private. They can have acceptable content-types, but I don't want content delivery contingent on having/not having elements installed.

I assume this would have to be a per-site configuration item, I would prefer to block all, accept some (like I have to do with flash/java).

Asked by doubleslash 3 years ago

Last reply by tdassj 3 years ago

  • Archived

I need QuickTime for my school work. What am I to do?

The university math class I am taking stated that Mozilla was the best browser to use for my school work. The lab (online) work requires QuickTime and now I discover tha… (read more)

The university math class I am taking stated that Mozilla was the best browser to use for my school work. The lab (online) work requires QuickTime and now I discover that Mozilla is blocking the program and it appears that Apple has gone dark on the issue. Do software developers understand how much trouble is caused when things are changed mid-stream? So, what am I supposed to do if I and probably many others can't get our homework done?:(

Asked by Lp7p 3 years ago

Last reply by James 3 years ago

  • Archived

Microsoft Outlook webmail calendar suddenly blank (only on Firefox). Help!

The email function works fine but the calendar is completely blank (which unfortunately isn't the case in real life). Any help much appreciated! I tried in Safari and it … (read more)

The email function works fine but the calendar is completely blank (which unfortunately isn't the case in real life).

Any help much appreciated! I tried in Safari and it works OK. It also works fine in Chrome on my mobile phone.

Asked by Chlobo 3 years ago

Last reply by philipp 3 years ago

  • Archived

I am getting "Fiefox can't establish a connection error" for any website link I click on...I have a MAC

I get the same message in Safari and Chrome. So, I use Google. Do a search and that gives me a list of website options and then anything I clock on, will not open. I get… (read more)

I get the same message in Safari and Chrome. So, I use Google. Do a search and that gives me a list of website options and then anything I clock on, will not open. I get "can not establish a connection" or "firefox can not establish a connection".....there is a choice to "try again" which does nothing.

Asked by slhoger 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Restore session after FF crash has no windows/tabs

Firefox 48.0.1 crashed a while ago. I quit the application from the crash notification window & restarted my iMac. When I restarted Firefox, the session restore page… (read more)

Firefox 48.0.1 crashed a while ago. I quit the application from the crash notification window & restarted my iMac. When I restarted Firefox, the session restore page appeared indicating that I should examine my windows & tabs, but that page contained no windows/tabs. I have no idea how to get back the tabs I had before the crash. The same thing happened recently, but I honestly don't remember whether it was the last time FF crashed, since it crashes not infrequently for no apparent reason.

Asked by Charyut 3 years ago

Last reply by InderdeepBajwa 3 years ago

  • Archived

Firefox link in email doesn't verify my sync account on new computer

I've been trying to sign into my Firefox sync account from a college campus computer. All of the email verifications I receive either tell me that the link is broken, or… (read more)

I've been trying to sign into my Firefox sync account from a college campus computer. All of the email verifications I receive either tell me that the link is broken, or it tells me that the account is verified and that I can sync, but I can't. I have tried forcing the sync using tools (as stated in one of the help pages) however "sync now" is not an option. It only gives me "Sign in to sync" which of course make me verify my account. Additionally, every now and then the email won't even send when I click "resend." (I wait up to 10 minutes before trying again.)

Asked by eross828 3 years ago

Last reply by Wesley Branton 3 years ago

  • Archived

Firefox (Mac) "hangs" when attempting to bookmark, even in safe mode, even after refresh

Computer and Firefox are up to date. Here is the "Troubleshooting Information" via Firefox: Application Basics Name: Firefox Version: 48.0.1 Build ID: 20160817112116 Up… (read more)

Computer and Firefox are up to date.

Here is the "Troubleshooting Information" via Firefox:

Application Basics


Name: Firefox Version: 48.0.1 Build ID: 20160817112116 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Darwin 15.6.0 x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Clean Links Version: 2.7.1-signed.1-signed Enabled: true ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2}

Name: ColorZilla Version: 2.8.2 Enabled: true ID: {6AC85730-7D0F-4de0-B3FA-21142DD85326}

Name: Copy Plain Text 2 Version: 1.6 Enabled: true ID: copyplaintext@teo.pl

Name: Disconnect Version: 3.15.3.1-signed.1-signed Enabled: true ID: 2.0@disconnect.me

Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com

Name: Firefox Hello Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: MeasureIt Version: 0.4.15 Enabled: true ID: {75CEEE46-9B64-46f8-94BF-54012DE155F0}

Name: Multi-process staged rollout Version: 1.1 Enabled: true ID: e10srollout@mozilla.org

Name: NoScript Version: 2.9.0.14 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: true ID: ALone-live@ya.ru

Name: Session Manager Version: 0.8.1.12 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: SpeedView Version: 1.0.1-signed.1-signed Enabled: true ID: jid1-MmDjnsjlez2Sdw@jetpack

Name: Web Developer Version: 1.2.11 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Adobe Contribute Toolbar Version: 6.0 Enabled: false ID: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9}

Name: HTTPS-Everywhere Version: 5.2.1 Enabled: false ID: https-everywhere@eff.org

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine Hardware H264 Decoding: No GPU #1 Active: Yes Vendor ID: 0x10de Device ID: 0x0869

Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none


Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160817112116 browser.startup.homepage_override.buildID: 20160817112116 browser.startup.homepage_override.mstone: 48.0.1 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 2 browser.urlbar.lastSuggestionsPromptDate: 20160824 browser.urlbar.maxRichResults: 12 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.1 layers.acceleration.disabled: true media.benchmark.vp9.fps: 53 media.benchmark.vp9.versioncheck: 1 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1471970393 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160817112116 media.gmp-manager.lastCheck: 1471970391 media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate: 1471970394 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1471972026 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: -437918235 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 services.sync.declinedEngines: services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs.modified: false services.sync.lastPing: 1471970513 services.sync.lastSync: Wed Aug 24 2016 09:50:33 GMT-0400 (EDT) services.sync.numClients: 3 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1471972025

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


Asked by mgav 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox used a lot of CPU.

Firefox seems to use a lot of CPU capacity. I often notice the cooling fans running. Why does a browser need this much CPU? Is there something I can do to fix this? I hav… (read more)

Firefox seems to use a lot of CPU capacity. I often notice the cooling fans running. Why does a browser need this much CPU? Is there something I can do to fix this?

I have attached a screenshot of CPU usage according to EtreCheck.

I am running OS X 10.11 6 on a mid-2015 Retina MacBook Pro.

Thanks for your assistance.

Asked by canyonlight 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After downloading a new version of Firefox to Windows10, I transferred my profiles, but they did not attach to Firefox -- any way I can connect the profilles?

I followed the directions for transferring profiles exactly. The transfer worked, I found the file. Next I ran the program to open the file "Firefox -P" which brought u… (read more)

I followed the directions for transferring profiles exactly. The transfer worked, I found the file. Next I ran the program to open the file "Firefox -P" which brought up a window showing the data I transferred as Default User. When I clicked OK, Firefox opened -- but none of the data Bookmarks, tabs etc. appearared. I am at a loss what to try next.

Asked by sloturner 3 years ago

Last reply by jscher2000 3 years ago