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  • Archived

certificate issue

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root … (read more)

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported."

"(Error code: sec_error_unknown_issuer)"


what do i do with this error ??

Asked by 5mohsen5 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

This browser does not support video playback error

If I try and watch a video on the BBC news site I get the above error. I also get a similar error with videos on Twitter and Ask FM. These used to work. I am running Fire… (read more)

If I try and watch a video on the BBC news site I get the above error. I also get a similar error with videos on Twitter and Ask FM. These used to work. I am running Firefox 43.0.4 on Windows 7 SP3.

Asked by dave61 4 years ago

Last reply by cor-el 4 years ago

  • Archived

How do I set permissions?

I am trying to use Hello, but it won't access camera or microphone. The Help page says this will be set in the Permissions tab: but when I call it up, it says "You have … (read more)

I am trying to use Hello, but it won't access camera or microphone. The Help page says this will be set in the Permissions tab: but when I call it up, it says "You have not granted this site any special permissions." How do I get it to accept the camera and microphone?

Asked by Runesmith 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

You Tube Videos not playing

As of January 4, You Tube Videos no longer play. I have deactivated Adblockers and Gmail adblockers but the videos no longer play. The You Tube window does open and sea… (read more)

As of January 4, You Tube Videos no longer play. I have deactivated Adblockers and Gmail adblockers but the videos no longer play. The You Tube window does open and search for videos and they play in Chrome but no longer in Firefox. Has something changed?

Asked by drumrjg 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox is hanging and Shockwave flash player is the cause. What to do?

Firefox is hanging at sites like www.kongregate.com which use Shockwave Flash player. I get the "unresponsive script" error and nothing is helping. I've already reinstall… (read more)

Firefox is hanging at sites like www.kongregate.com which use Shockwave Flash player. I get the "unresponsive script" error and nothing is helping. I've already reinstalled Firefox and Shockwave. I've tried disabling hardware acceleration and Adobe Flash protected mode (it was already disabled both in Add-ons and about:config). I've tried changing dom.max_script_run_time to 20. Everything works fine when I disable Shockwave but then I can't play most of the browser based games. Then again it might be the sites fault. I'm not sure what else to do. Help would be appreciated.

Asked by Corvus 4 years ago

Last reply by davewhitearcata 4 years ago

  • Archived

open new tab to homepage

How can I open a new tab to my specific homepage only in Firefox 43.0.4.? I prefer this option to either the multi-window view of recently visited websites, or to the bl… (read more)

How can I open a new tab to my specific homepage only in Firefox 43.0.4.? I prefer this option to either the multi-window view of recently visited websites, or to the blank page.

Thanks for instructions on how to open a new tab to my specific homepage only in Firefox 43.0.4.

Asked by schwine 4 years ago

Last reply by cor-el 4 years ago

  • Archived

How long will Firefox be supported for Mac OS 10.7.5

Safari has not been supported by Apple for a while and Chrome's updates will end April 2016 so I just wished to know how long Mozilla plans to provide updates to Firefox … (read more)

Safari has not been supported by Apple for a while and Chrome's updates will end April 2016 so I just wished to know how long Mozilla plans to provide updates to Firefox on Mac OS 10.7.5

Asked by miltondad2twins 4 years ago

Last reply by James 4 years ago

  • Archived

Trouble installing 64-bit version

I've downloaded the 64-bit version. However, when I go to install it, it wants to install in this folder: C:\Program Files (x86)\Mozilla Firefox\ Why is a 64-bit installe… (read more)

I've downloaded the 64-bit version. However, when I go to install it, it wants to install in this folder:

C:\Program Files (x86)\Mozilla Firefox\

Why is a 64-bit installer trying to install in a 32-bit folder? Do I simply change the folder to fix this?

Thanks, Shane.

Asked by Shane 4 years ago

Last reply by James 4 years ago

  • Archived

I keep getting error messages about unresponsive scripts

When I'm browsing on Firefox (always different websites) I often get error messages that say "A script on this page may be busy, or it may have stopped responding. You ca… (read more)

When I'm browsing on Firefox (always different websites) I often get error messages that say "A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue." The script identified is nearly always something different.

Frequently I'll be on one website and it will suddenly slow down or freeze, and I will get a series of these error messages - often a minute or more apart from one another - and I will be unable to do anything else on my computer (on or off firefox) until the issue has resolved itself, because things will move so incredibly slowly. Even just minimizing firefox may take up to five minutes. Sometimes I stop the script, sometimes I let it continue, and I always check "don't ask me again," but it doesn't do anything.

This situation happens perhaps eight times a day and I'm easily losing 15 minutes PER HOUR to it. This can't possibly continue, and I'm not sure what to do.

Asked by pwh1 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

change my print size

yesterday I did something that changed my print size so small I can not read it. where do I go to change it back to normal? When I copy the reduced data it displays it i… (read more)

yesterday I did something that changed my print size so small I can not read it. where do I go to change it back to normal?

 When I copy the reduced data it displays it in normal size here.    
 thank you

Asked by pat69peter 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Adblock Plus 2.7.1 doesn't work on Firefox 43.0.1 Ubuntu 14.04

I've installed Adblock Plus 2.7.1. I can't check the filter list. When I go to the preference, I can't click on the "Filter & preferences..." button, also "Count filt… (read more)

I've installed Adblock Plus 2.7.1. I can't check the filter list. When I go to the preference, I can't click on the "Filter & preferences..." button, also "Count filter & hits", "Sync Adblock Plus settings", "Show useful notifications", "Show in toolbar".

I tried to subscribe a list in "https://adblockplus.org/en/subscriptions" but an error screen show: """ The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (abp) isn't associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

"""

Asked by quydau35 4 years ago

Last reply by Chris Ilias 4 years ago

  • Archived

page set up is in metric

My page set up just changed from inches to metric. Paper size is Letter. So what happened with the latest Firefox? Been using it for years and never saw this issue bef… (read more)

My page set up just changed from inches to metric. Paper size is Letter. So what happened with the latest Firefox? Been using it for years and never saw this issue before.

Asked by sleeperph 4 years ago

Last reply by 1984WasNotaManual 4 years ago

  • Archived

is 64bit ff currently running?

I updated my version 43 32bit FF to version 43 64bit FF on my win7 64bit desktop tonight. Is there a way to verify that the 64 bit version of FF is currently running on m… (read more)

I updated my version 43 32bit FF to version 43 64bit FF on my win7 64bit desktop tonight. Is there a way to verify that the 64 bit version of FF is currently running on my machine? Appreciate any help.

Asked by friendlyskys 4 years ago

Last reply by James 4 years ago

  • Archived

Can't find my pinned tabs?

Hi, I have a lot of tabs that are "Pinned" in my Firefox browser... But, when I open the browser now, they are all disappeared!! What for God sake has happened?! I need m… (read more)

Hi, I have a lot of tabs that are "Pinned" in my Firefox browser... But, when I open the browser now, they are all disappeared!!

What for God sake has happened?! I need my Pinned Tabs back now!!

Asked by Houmam87 4 years ago

Last reply by coreopsis 4 years ago

  • Archived

How to handle adblocker Killer with Firefox?

I am finding adblocker killer like We see you're using an ad blocker - Kiplinger http://www.kiplinger.com/requires/cointent_popup_html.php This pop-up showing up recently… (read more)

I am finding adblocker killer like

We see you're using an ad blocker - Kiplinger http://www.kiplinger.com/requires/cointent_popup_html.php

This pop-up showing up recently, as I use firefox. It is not showing up in other browser.

Is there a workaround to get rid of adblocker killer?

Thanks for sharing.

Asked by RIMD 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

refresh firefox page -- pressing refresh firefox button has no effect

Firefox is slow to start up. The advice is to refresh firefox. I see no refresh button. Pushing the "refresh firefox" button on the relevant page has no effect. Can an… (read more)

Firefox is slow to start up. The advice is to refresh firefox. I see no refresh button. Pushing the "refresh firefox" button on the relevant page has no effect.

Can anyone help?

Thanks Serena ,,,,,,

Asked by serenalav 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How can i get around the error - Application Blocked! You have attempted to use an application which is in violation of your internet usage policy?

Application Blocked! You have attempted to use an application which is in violation of your internet usage policy Application Blocked! You have attempted to use an applic… (read more)

Application Blocked! You have attempted to use an application which is in violation of your internet usage policy

Application Blocked! You have attempted to use an application which is in violation of your internet usage policy. Facebook Category: Social.Media URL: http://www.facebook.com/?_rdr Client IP: 10.120.73.30 Server IP: 190.7.112.18 User name: Group name: Policy: f37c3846-d383-51e5-10a3-764f20915f8e FortiGate Hostname: MNL50-UA-FW01

Asked by Warskie 4 years ago

Last reply by John99 4 years ago