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Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 23 hours ago

Last reply by jscher2000 1 hour ago

Firefox won't start

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the progra… (read more)

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the program, the cursor momentarily has the hourglass symbol then nothing happens. There is not error message. Firefox is not shown in the task manager list. The firewall has mozilla firefox in the list of allowed programs. I've tried rebooting, reinstalling, the refresh tool, deleting appdata files, temp files, anything I could find in the registry with mozilla in the name, then rebooting again then reinstalling. I don't want to go back to Chrome... =(

Asked by scottlburnett 8 hours ago

Last reply by FredMcD 2 hours ago

Passwords

I do not remember activating a "primary password.' I live alone and no one uses my computer. But now it's asking me to enter my primary password to get into my password… (read more)

I do not remember activating a "primary password.' I live alone and no one uses my computer. But now it's asking me to enter my primary password to get into my passwords list. It says if I forgot (which I didn't) I will lose ALL my passwords. Can anyone help me? I definitely don't want to start all over with all of those passwords. email: [removed]


edited email from public and search/spam bots view as this is a public forum.

Asked by Elizabeth Richards Bass 4 hours ago

Signing in

Is anybody else experiencing sign in problems of late?....It's every time I try to sign in and the Chat help gets rid of the problem, only until the next time, I try to s… (read more)

Is anybody else experiencing sign in problems of late?....It's every time I try to sign in and the Chat help gets rid of the problem, only until the next time, I try to sign in...I'm thinking use Amazon from now on...At least I can get on and they have very fair prices with free shipping if a Prime member that pays for itself quickly....I would still like to shop EBAY but it's just to much a hassle lately.

Asked by vlrvlr45 5 hours ago

With certain Google Accounts it has stopped letting me sign in

When I try to sign in to certain Google email accounts I keep getting the following message ''The browser you're using doesn't support JavaScript, or has JavaScript turne… (read more)

When I try to sign in to certain Google email accounts I keep getting the following message

''The browser you're using doesn't support JavaScript, or has JavaScript turned off.

To keep your Google Account secure, try signing in on a browser that has JavaScript turned on. Learn more I don't know what has changed. Can anyone help with this please?

bold text'

Asked by MalcolmG 7 hours ago

Separate Profiles/Windows for Browsing

Hello, My wife and I both use the same computer and before, she used to use Firefox exclusively while I used Chrome exclusively. I've decided to move away from Chrome and… (read more)

Hello,

My wife and I both use the same computer and before, she used to use Firefox exclusively while I used Chrome exclusively. I've decided to move away from Chrome and into Firefox myself. I have discovered the use of different "Profiles" to keep our browser separate. I even created two shortcuts to load up our profiles separately. However, it keeps the firefox icon on the taskbar the same for both of us. While I don't see a Huge issue with it long-term potentially, is there a possibility I can make it so Firefox opens in a way that there are two different... programs? Where she has one icon on the taskbar, and I have my own? That way it is truly "separate"?

Thank you.

Asked by unknownboogyman 8 hours ago

Problem with Firefox v82.0 64bit and LastPass

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where… (read more)

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where to click to continue with LastPass. I may have to click 10-20 times before I randomly hit the right place. LastPass apparently interprets each missed click as a log on attempt and has now locked me out of my account.

I don't have this problem with other browsers like Edge, but its too late for me now.

Asked by bruce.cyr 11 hours ago

Last reply by Seburo 9 hours ago

Weird problem: 'Search in page' (CTRL+F) orks fine on most pages but is not working on one particular page

The page search facility (Ctrl+F) works fine for most pages, but doesn't work on one particular page. The page in question happens to be my home page and is one that I cr… (read more)

The page search facility (Ctrl+F) works fine for most pages, but doesn't work on one particular page.

The page in question happens to be my home page and is one that I created via Macromedia Dreamweaver. It is my web portal containing numerous links (to all the sites I usually access).

I press Ctrl+F and the search box appears at bottom of screen, as usual. I enter a word in the search box, click the up and down arrows, but it doesn't find any matches, even though that word definitely exists on the page (multiple times). (The Highlight All, Match Case, Whole Words options are not selected). If I enable "Highlight All", nothing is highlighted.

This problem has surfaced in the last month or so. I suspect it may have crept in with a recent Firefox update, as this wasn't a problem in the past. My setup: Desktop PC, Win 10 (64bit), Firefox is 82.0 (64-bit) -the current version, and I'm using the Default Theme.

PS: I opened the same page with Microsoft Edge and the Page Search works fine there. .... but Firefox is my preferred browser, so I need to get to the bottom of this problem.

Any suggestions on how I can resolve this weird problem?

Asked by micdal22 10 hours ago

mit Firefox gespeicherte html Seite nicht mit Firefox lesbar / darstellbar

Mit Firefox gespeicherte html Seiten ("Webseite, nur html") lassen sich mit einem Browser nicht mehr öffnen, egal ob Firefox, Vivaldi, oder Edge. html pages saved with Fi… (read more)

Mit Firefox gespeicherte html Seiten ("Webseite, nur html") lassen sich mit einem Browser nicht mehr öffnen, egal ob Firefox, Vivaldi, oder Edge. html pages saved with Firefox ("webpage, html only"?) can not be opened (read) with Firefox or any other browser (Edge, Vivaldi). browser is "looping", showing nothing.

Asked by UliMuc 10 hours ago

Passwords from version 80 not showing in 81... help!

Hi and thank you for your help, I've just moved from firefox 80 to 81 and none of my passwords are showing and I'm desparate to login.. how to I bring them all up in fire… (read more)

Hi and thank you for your help,

I've just moved from firefox 80 to 81 and none of my passwords are showing and I'm desparate to login.. how to I bring them all up in firefox 81. There's 50 to 100 passwords i'm desparate for in firefox lock and a third pary password app that has also dissapeard.. in fact all apps are gone. It's like a clean firefox install from scratch, help, i need all the old functions back!

Thank you, Dan.

Asked by danieljohnscott 10 hours ago

Lockwise and multiple usernames

I subscribe to a number of separate "Things" hosted by a single company (silly example) http://stuffstuff.co.uk. My user name for each of the separate things is "mr-sill… (read more)

I subscribe to a number of separate "Things" hosted by a single company (silly example) http://stuffstuff.co.uk. My user name for each of the separate things is "mr-silly@silly.co.uk" and the only thing that differentiates them is that each "Thing" requires a different password.

Thing 1 Username: mr-silly@silly.co.uk Password: 1sillything Thing 2 Username: mr-silly@silly.co.uk Password: 2anothersillything Thing 3 Username: mr-silly@silly.co.uk Password: 3moresillything

and so on...

Unfortunately this Lockwise thing will not permit this to happen, presenting the following stupid message.

"An entry for http://stuffstuff.co.uk with that username already exists. Go to existing entry?"

How do I get around this Lockwise silliness?

The email address is required as the user name by the company.

Don't suggest having a different email address for each user name, that is not possible.

While the question maybe posed in a silly manner  :-) I am quite serious about the problem. Thanks Ax

Asked by arturox 11 hours ago

window.close

Hello, we've got a problem with the window.close() function and the postback on a tab. When we open the new tab with a js function, the js window.close() works normally. … (read more)

Hello,

we've got a problem with the window.close() function and the postback on a tab. When we open the new tab with a js function, the js window.close() works normally. But if this tab is refreshed, by a postback on button (this is an asp.net web application), firefox loses the information regarding the fact that the tab was opened via script and gives this error : "scripts may not close windows that were not opened by script". But this page was opened by a script. Why firefox loose this information??


thanks in advance, Emanuele

Asked by bort 13 hours ago

Localized Screen Tearing

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if … (read more)

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if its trying to decide "Am I up here? or down here?" I have no way of capturing this via screen shot, I've disabled Hardware acceleration for a previous issue (Firefox would flicker on certain pages, and outright crash). I can't find an issue with my graphics drivers, as everything else runs and works as standard as normal. It's only firefox that has this issue, as Edge and Chrome work perfectly fine.

Asked by Grier 19 hours ago

Last reply by FredMcD 15 hours ago

Can not open/preview/download PDF attachment files in Outlook using Firefox Browser

When I try to preview/open/download PDF attachments from email (outlook.live.net/OWA) I get the following error message Error Code 500 ExceptionName "OwaHipRequiredExce… (read more)

When I try to preview/open/download PDF attachments from email (outlook.live.net/OWA) I get the following error message Error Code 500 ExceptionName "OwaHipRequiredException" FaultMessage "HipRedirectStartUpVerdict=LowCostHipRequired" IsTransient false ResponseCode "ErrorInternalServerError"

I suspect this is a Firefox browser issue. I worked with Outlook technical support and when I open outlook as a stand alone app., I don't have the problem. Also, my pc/laptop has two accounts on it. One for me as an administrator and one for my wife as a user. When I'm in my wife's account, I don't have this problem. Same software browser, etc.

Any help would be greatly appreciated. Thanks

Asked by Len Belanger 20 hours ago

password access into all my accounts not working no matter how many times I change it

Aloha from Hawaii, I have a Windows 10 desktop computer. Many of the passwords i have stored are either computer generated or are a few of my own variables. Recently I ha… (read more)

Aloha from Hawaii, I have a Windows 10 desktop computer. Many of the passwords i have stored are either computer generated or are a few of my own variables. Recently I had trouble logging in to Netflix. I called and spoke to different techies who advised me after 2 hours of "troubleshooting" to erase all my cookies "temporarily" after telling me that other clients reported similar log in trouble with clients who had FIREFOX browsers. They suggested after erasing my cookies to re=enter Netflix via my Microsoft browser, and that I could resume Firefox afterwords. We tried that, and it still didn't work. The next day I tried it again to no avail and finally reset the settings to save cookies as needed. HOWEVER, I began to discover over a period of several days that each and every one of my accounts that I use regularly with the exception of one..that stores my password in its account (plus I remember it) still works. With every other account I had tried so many times to enter with either old passwords OR new ones..and after repeated attempts over a period of time...discovered that the computer would NOT respond to "saved or remember password" instructions..and I would be told that I needed a temporary code to re enter password to reset or create a new passwd. i used every variation on Google to create new ones, use old ones and got the same dead end. Then I found that other accounts had stopped "remembering' passwords that were "memorized"..and I had to go thru the same process with them. Even in the rare occasion that I got into my gmail account, that only worked once. The next time i logged in i had to request a phone in code. Kindly advise me what is happening. Is it settings, cookies, or something else? THANKyou for your support. Aloha from Hawaii. P.S. I am wondering too if Google, which never seems to recognize my "location" or computer "thinks" i am somewhere else than my actual location in Molokai, Hawaii. Also, I don't use Google as a search engine. I use Duck Duck go, if that makes a difference. I only keep Google because i still have a gmail email account.

Asked by maileorme 22 hours ago

Printing PDF issue - Potential bug FF 82

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files. The printed page seems to have extra margins on the Top and l… (read more)

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files.

The printed page seems to have extra margins on the Top and left, so some of the info is printed off the page.

My FF version is not using the new print prompt that looks like Chrome's.

1) The document size is Letter 2) Printing with Letter paper selected and scale 100%. 3) Didn't change any margins or other settings. 4) Attached is what I got from the printer.

Is this a bug? Has anyone noticed something similar?

Asked by flavio-b 1 day ago

Last reply by cor-el 22 hours ago