Firefox Support Forum

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently - how are they breached so soon? And why every single one. It is very suspicious. Regards Caroline

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed that the content-type is text/plain in the response to the request. I changed the content-type to application/octet-stream, but the error still persists

Firefox just stops responding when trying to load a web page. The only way to get it back working is to reboot the computer. I have tried quitting the application but when I try to restart it it doesn't respond and I end up having to force quit and reboot the computer and then it will work fine. MacBook Pro (15" 2017) MacOS13.6.6 Firefox 125.01

Any idea what's going on?

Hi there,

I need to be able to use Command-I (for italics) or Command-B (for bold) when using Firefox to write emails and enter information on other websites WITHOUT Firefox opening Page Information or Bookmarks.

This is basic browser functionality! People use browsers to write emails and other online documents, and the hotkey combo for things like Bold and Italics on Macs are Cmd-B and Cmd-I. All such websites I use recognize that as a standard, but Firefox insists on using those same commands for browser features I almost never use and certainly don't need hotkeys for.

All the information I'm finding online on how to fix this is deeply unhelpful and far more complicated than I can handle. Can you please tell me if there is a simple way to stop Firefox from pulling up Page Information and Bookmarks as a result of keyboard commands, or at least for me to change what those commands are so that they don't conflict with industry standard commands for text formatting on the vast majority of websites?

-Nic

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

I've tried going into Full Screen mode three different ways:

• Clicking the green MacOS button in the upper left of the window
• In the Firefox menu in the upper right, to the right of the Zoom choice I click the full screen icon
• Pressing Command+Shift+F

But whatever way I do it, I still see the tab bar, address bar, and bookmarks toolbar rather than a true full screen. Not sure what I'm doing wrong.

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a screen with greyed out video previews, greyed out titles, greyed out account access and a search window that does not do anything. I can access YouTube just fine with Safari. I've cleared my cache. Please advise.

Jim

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

I've got an M2 MacAir running the latest version of Sonoma. Within the last week, the battery power has fallen off a cliff. It barely runs for a couple of hours and recharging takes nearly half a day. I'm not running anything unusual just social media & YT videos. This seems to have coincided with the latest Firefox update. I was wondering if this might be contributing to it or if this is a common problem since Sonoma & FF updates?

Anyone any ideas?

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

I sent an email to the support email given for this add-on but didn't get a response, so maybe others can help:

I'm using the 'Simple Tab Groups' add-on on my Mac computer and am happy with it but I have one question. When I click on a web link in an email (I use the native Apple Mail), it of course takes me to my default browser which is Firefox, and then within Firefox to the simple tab group that I had open in Firefox before clicking the link. Logically I guess that's reasonable behavior but typically that's not necessarily what I want; I'd rather it open the web page in my 'main' tab group.

Is there a configuration option to say: "When clicking on a web link in an email, open to this xxxxxx default tab group"?

When I open outlook and get the notifacation that appears below the search bar, a black bar immediately appears when I open a new tab or when I close the notifacation, I have disabled all extensions and hardware acceleration but the problem still persists, what can I do?

Once updated Firefox all old tabs didn't open ( and it was not possible to restore them anymore). So I'd like to restore all old tabs of yesterday session. Really important for my work. Looking forward to hearing from you asap. Regards, Orlando.