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Can't create new account

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign … (read more)

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign up" buttons I get redirected to the login page where I enter what I want as the new account info and receive a "Primary email account required for sign in" The email I'm trying to use for my new account is NOT registered with Firefox and I am using a freshly installed version of the browser on a new PC so no extensions are interfering.

Asked by Gabriel 4 months ago

Last reply by cor-el 4 months ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 80 - Own Syncserver on an Raspberry Pi doesn't work anymore :(

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect wit… (read more)

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.

Asked by firefox938 2 years ago

Last reply by ffsync25 1 year ago

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 years ago

Last reply by Dale 1 year ago

  • Archived

Have account, but being advertised to open account

Hello, I have a Mozilla/Firefox account and I have firefox both on my desktop and on my phone (Android). However, everytime I open my desktop Firefox or go to a Mozilla … (read more)

Hello, I have a Mozilla/Firefox account and I have firefox both on my desktop and on my phone (Android). However, everytime I open my desktop Firefox or go to a Mozilla page, I am advertised and asked to connect my android device, to have firefox on more than one device, and/or sign up for a mozilla account. So I am unclear on whether something is wrong with my accounts or this is just normal.

Thanks.

Asked by Yaramir 2 years ago

Last reply by Sathish 1 year ago

  • Archived

I re-installed the browser and encountered a very big problem

Hello FireFox Team , I re-installed the browser and encountered a very big problem History + password + bockmark ( All Data ) The browser has deleted the same connection … (read more)

Hello FireFox Team ,

I re-installed the browser and encountered a very big problem

History + password + bockmark ( All Data )

The browser has deleted the same connection and I want to recover all the data

This problem may prevent me from using Firefox

Waiting for your response

Asked by agmadhost1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cant sign in cant sync cant reset

When I go to sign in, The confirmation email we sent to sxxxx1@gmail.com was returned and we’ve locked your account to protect your Firefox data. I can't reset Your emai… (read more)

When I go to sign in, The confirmation email we sent to sxxxx1@gmail.com was returned and we’ve locked your account to protect your Firefox data. I can't reset Your email was just returned. What the heck is going on? My password is correct i use roboform password manager

Asked by Steve 1 year ago

Last reply by cor-el 1 year ago

  • Archived

AT&T take over of my Firefox logon Symbol

AT&T takes over when I try to log on to Firefox and sends me to Currently.com. I have tried many times to get around that, but can not. Has only been this way about… (read more)

AT&T takes over when I try to log on to Firefox and sends me to Currently.com. I have tried many times to get around that, but can not. Has only been this way about two to three weeks. Didn't use to have that problem.?

Asked by corork 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Does Syncing mitigate the risk of having a corrupt database file?

Hello as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage. I would like to know if S… (read more)

Hello

as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage.

I would like to know if Syncing can mitigate the risk of having a corrupt database file ever again? In other words, do FF servers recognize a corrupt file if received from my device? And would it help replacing it with the last intact file received?

Asked by berroz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Transferring tabs to Firefox on a new PC

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - includi… (read more)

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - including Open Tabs. However, when I select Sync Now on the new PC, my open tabs from the old PC are not set up. I noticed that there is a Synced Tab sidebar which invites me to Connect Another Device - but selecting that option just leads to an invitation to login on an IOS or Android device. But, I don't want the tabs from there - I want it from my old PC. I realaise I could simply recreate the tabs - but with a hundred or so active, this would be a very tedious exercise. What can I do please?

Asked by dc696969 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox sync is broken ?

Cant sync my acc, just format my pc..install drivers etc..After windows updates and restart i install firefox and login in my acc try to sync my passwords and bookmarks, … (read more)

Cant sync my acc, just format my pc..install drivers etc..After windows updates and restart i install firefox and login in my acc try to sync my passwords and bookmarks, and i dont have nothing.

Asked by darko 1 year ago

Last reply by Paul 1 year ago

  • Archived

Save settings, bookmarks, chronic, open tabs and installed add-ons etc.

Hello, I use firefox only on my notebook since I don't have additional internet devices. What does synchronisation exactly mean? If sync is on and I select " settings, bo… (read more)

Hello, I use firefox only on my notebook since I don't have additional internet devices. What does synchronisation exactly mean? If sync is on and I select " settings, bookmarks, chronic, open tabs and installed add-ons " in the dialog and then "synchronise": Does it mean that after a crash or freh install/re-install on this machine or on another new notebook all these categories are saved in my firefox-account(?) so I can apply them to my fresh installtion and my former last firefox session including all the settings, bookmarks, open tabs etc. are fully recovered then? What would I have to do/click to "load" all this data to my fresh installation? Would be very nice if somebody could give me a short hint :) Thanks in advance!

Asked by alien1 1 year ago

Last reply by cor-el 1 year ago