After updating from Firefox 35.0.1 to version 36, I am unable to load any pages in Firefox. (My internet connection is fine and I can use other browsers on the same compu… (read more)
After updating from Firefox 35.0.1 to version 36, I am unable to load any pages in Firefox. (My internet connection is fine and I can use other browsers on the same computer.)
I've already tried many troubleshooting routines to fix the problem but none have worked. I've tried the instructions here:
(including troubleshooting my Firewall and proxy settings)
I've also tried the more general and extensive troubleshooting here:
NONE of the suggestions in any of those pages solved the problem. Opening Firefox is Safe Mode did not help either. I was unable to load pages even in Safe Mode.
After following all of the steps in all of those troubleshooting guides and still failing, I uninstalled Firefox completely. (I followed all official directions on how to uninstall.) Then I re-installed Firefox VERSION 35.0.1. Firefox again worked fine with the older version.
Then I restored my profile from a backup using MozBackup. (My most recent backup was done when I had Ver. 35.0.1 installed.) Everything was still fine; Firefox worked fine and all of my settings were back to my preferences.
Finally, I again tried to update to version 36 - and the same thing happened! Unable to load any pages!
One other thing I've noticed: With version 36 installed, there is something wrong with my Options dialog. The first time I upgraded, I had only blank tabs for "General" and "Advanced"; with my second try, after updating to V 36 my Options dialog has blank tabs for "General" and "Search" (although Advanced is now showing.)
I am going to uninstall again, and again go back to V 35.0.1. But I would like to be able to update to the newest version. What can I do?
(I am a long-time Firefox user, and reasonably computer savvy. I have many extensions installed as I use Firefox as an important tool in my job as a website designer. I have Firefox extensively fine-tuned to my liking to optimize my work-flow.)
Any help appreciated!