Showing questions tagged: Show all questions
  • Archived

Firefox will not open at all.

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will n… (read more)

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start".

I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

Asked by MattBod 3 years ago

Last reply by guigs 3 years ago

  • Archived

firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Asked by Suiterain 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I am getting the missing profile error in the latest Firefox Quantum but can't fix it

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'… (read more)

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'm on Mac OS High Sierra). But the problem didn't go away.

I tried using the Firefox Profile Manager. It does launch the profile manager window where there were no profiles. I created a new profile. It then opened Firefox. I could use it ok. But then I closed Firefox and re-opened it and got the error again.

Here is what shows up in my console window when I run the profile manager:

MacBook-Pro-2:me$ sudo /Applications/Firefox.app/Contents/MacOS/firefox-bin -P MacBook-Pro-2:me$ 2017-11-30 14:27:41.594 plugin-container[8508:15019641] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xb943, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:27:57.203 plugin-container[8524:15021634] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xae3f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:28:11.580 plugin-container[8533:15023234] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xc23f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes.

I can't get this browser to work at all! Is there a way to completely uninstall and start over?

Asked by emergingdzns 2 years ago

Last reply by andrewjohnstrong 2 years ago

  • Archived

Firefox is non responsive when it opens.

Firefox was running slowly, so I closed Firefox and re-booted the computer. When I tried to re-initialize Firefox, only the very top portion, above the solid line, came u… (read more)

Firefox was running slowly, so I closed Firefox and re-booted the computer. When I tried to re-initialize Firefox, only the very top portion, above the solid line, came up, and Firefox was immediately not responsive, and it would close only via the Windows "not responsive" window or the Task Master, not via the "x" in the upper right. I tried to initialize several times, re-booted, and tried again. I have also tried uninstalling and re-installing Firefox, with the same result. Is there any way that I can get Firefox back?

Note: I'm using Google Chrome now, because Firefox won't work at all.

Asked by grbartlett 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes / doesn't open

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for a… (read more)

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Asked by new_user 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (read more)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes in safe mode after clean install

Crash ID: bp-554928df-de36-4d6c-8965-d4bd02150127 Hi, just recently my Firefox 35 has been crashing at launch even in safe mode on Mac Os X Mavericks 10.9.5 on a Mac Mini… (read more)

Crash ID: bp-554928df-de36-4d6c-8965-d4bd02150127

Hi, just recently my Firefox 35 has been crashing at launch even in safe mode on Mac Os X Mavericks 10.9.5 on a Mac Mini 2.3 Ghz Intel Core i5.

I have tried: - deleting firefox and mozilla folders in Application Support - deleting org.mozilla.firefox.plist - uninstalling flash - reinstalling the browser - downgrading to Firefox 34 and the crashes persist. I haven't had other problems with this computer.

Asked by phoyt 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How to I set add-ons to be enabled by default?

All of my add-ons are disabled each bootup or wake it from sleep and start of Firefox session. Once I decide an add-on is desired, I want it to default to be enabled ra… (read more)

All of my add-ons are disabled each bootup or wake it from sleep and start of Firefox session. Once I decide an add-on is desired, I want it to default to be enabled rather than disabled on statup. I've done my best to set preferences to allow my add-ons by default, but either I'm ignorant of how to do it, or it is not obvious

Example add-ons: 1Password; Adobe Acrobat Create PDF; Disconnect; NoScript: Open With Photoshop; Privacy Badger; Self-Destructing Cookies

I've been a very satisfied Firefox user for years but since about ver. 41 (i'm on v. 41.0.2 now) Firefox has become too inconvenient

Asked by dtvz 4 years ago

Last reply by cor-el 4 years ago

  • Archived

windows 10 FF67 won't start

FF updated to version 67. On a couple of Windows 10 machines so far, FF won't start. Double-clicking the icon does not work. Task Manager will show two instances of FF… (read more)

FF updated to version 67. On a couple of Windows 10 machines so far, FF won't start. Double-clicking the icon does not work. Task Manager will show two instances of FF and the EXE closes out after a minute, and the program does not start. Rebooting does not help. The Win10 versions experiencing issues after updating to version 67 are a Win10 1703 and a Win10 1803 machine.

Asked by Majordomo383 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not open

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already runn… (read more)

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already running (checked activity monitor).

PC: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) OS: macOS High Sierra 10.13.2 (17C205)

In /Library/Application Support/Firefox/Crash Reports there are two files: InstallTime20171226083017 InstallTime20180103231032

Asked by arjunu 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox 62+ does not start

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up i… (read more)

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up in Taskmanager for a split second and then its gone.

I went back to beta. Worked for a couple days. Now an update came in: BAM! same thing! Now I have 2 broken Firefoxes on my PC.

Not even running the Profile manager worked!!

Back to standard version: Works

Asked by ewerybody 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Firefox (tried multiple versions) crashes instantly on startup

I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57. It's 10.13.1 currently, and upon starting the app, I get the follo… (read more)

I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57.

It's 10.13.1 currently, and upon starting the app, I get the following crash.

Some stuff in the problem report:

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Applications/Internet:Networking/Firefox.app/Contents/MacOS

Dyld Error Message: Library not loaded: @executable_path/libnss3.dylib Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Reason: image not found

I should add that this is also happening w/ FF 58 beta.

FF 56.0.2. gives the following error in system.log, but no crash dialog:

firefox(1766,0x70000a521000) malloc: *** error for object 0x100db1c00: pointer being freed was not allocated *** set a breakpoint in malloc_error_break to debug

Going as far back as FF 48.0.2 was no use, either. Not sure this is a Mozilla problem or not. :\

Lastly, to be clear: it crashes immediately - there's no way for me to get into safe mode. I never even see the FF window.

Any ideas?

Asked by N-Bombb 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox crashes

Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe m… (read more)

Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe mode" etc. Any ideas?

Asked by ekimba 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not start - process appears in Task Manager but window does not open

Hi, I have checked many questions here in this forum. And have checked and tried all solution suggestions described in question "Firefox does not start at all" asked by u… (read more)

Hi, I have checked many questions here in this forum. And have checked and tried all solution suggestions described in question "Firefox does not start at all" asked by user "hampet47". I click on the Firefox icon, the firefox.exe process appears in Task Manager, but that's it. I've tried opening in safe mode, but the same thing happens, just the process appears, but nothing else. I've tried creating a new profile, but that also does not work. After creating the new profile and clicking on the option to start firefox with that profile I get the "not responding" message and have to end the process. I've scanned my PC and nothing wrong here. I've tried both uninstalling-reinstalling procedure and the clean reinstall process and it also did not help. I don't have a Logitech camera installed and never had. Anything else that I can try to fix this? I am running on Windows 7 Pro OS. Thanks

Asked by patty.goncalves 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes on startup

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It… (read more)

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It must be a user setting of some sort because I can create another Mac user account and Firefox opens fine.

This is a new machine running Mac OS 10.14.2 and I've not been able to use Firefox yet. The only terminal settings I've changed, from what I can recall, is to help with font smoothing (https://ahmadawais.com/fix-macos-mojave-font-rendering-issue/) and messing around with dark mode (option to be in dark mode but only for dock & menu bar). I'm unsure if those settings are related but thought I'd mentioned it. Other than that this is a pretty much brand new machine.

Crash ID: bp-69fee8d8-a9c0-45fb-aa60-257270190123

AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548252669 DOMIPCEnabled: 1 Email: derekalong@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548252096 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 518 StartupCrash: 0 StartupTime: 1548252669 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"Macmini8,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",16:"JS Helper",11:"JS Helper",12:"JS Helper",13:"JS Helper",15:"JS Helper",17:"JS Helper",10:"JS Helper",14:"JS Helper",20:"Cache2 I/O",21:"Cookie",23:"GMPThread",24:"Compositor",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",29:"DOM Worker",46:"StyleThread#1",45:"StyleThread#0",47:"StyleThread#2",48:"StyleThread#3",50:"StyleThread#5",49:"StyleThread#4",48:"ImageBridgeChild",49:"ProcessHangMon",52:"StreamTrans #41", Throttleable: 1 UptimeTS: .74215417 Vendor: Mozilla Version: 64.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by derekalong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't open Firefox; I instantly get a message that I must restart or close Firefox.

It doesn't even start to open, I instantly get a report that it's crashed. Here is the log it produced: AvailablePageFile: 13498580992 AvailablePhysicalMemory: 473310822… (read more)

It doesn't even start to open, I instantly get a report that it's crashed. Here is the log it produced:

AvailablePageFile: 13498580992 AvailablePhysicalMemory: 4733108224 AvailableVirtualMemory: 4149800960 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20151014143721 CrashTime: 1445135376 InstallTime: 1445135376 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 436365 StartupTime: 1445135376 SystemMemoryUsePercentage: 43 Throttleable: 1 TotalPageFile: 16840388608 TotalPhysicalMemory: 8421134336 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.2

This report also contains technical information about the state of the application when it crashed.

Asked by JohnPaulGeorgeRingo 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox loads unresponsive. Deleted and downloaded again. Same.

Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new… (read more)

Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new copy. Still loads unresponsive so I have to force quit. Deleted that copy too. Not enough of a gear head to understand how this is even possible, but it would appear I can never use Firefox again on this computer, unless there is a fix. Safari and Chrome continue to work fine. I figure there are some corrupted files not removed by just moving Firefox to the trash - why? - but I have no idea where they would be, or even how to go about looking for them.

2012 Mac Pro, OS X, 10.9.5

Asked by Hucbald27 4 years ago

Last reply by FredMcD 4 years ago