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  • Archived

Online Films Won't Play

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription) After registering without difficulty, I found I could only… (read more)

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription)

After registering without difficulty, I found I could only play the "Free" films and not those available on subscription.

BFI Support seem to think it is something to do with a conflict of privacy/security settings and I wondered if anyone had come across anything similar -- or had any good ideas for resolving it?

I am running F/F Quantum 65.0.2 as my main browser, with DuckDuckGo Privacy Essentials, AdBlock and AdBlock Plus.

I have "whitelisted" the BFI site in DuckDuckGo but it has made no difference.

Thanks,

Ian

Asked by IanGreen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Firefox can't update to the latest version" appears after updating.

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I l… (read more)

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I launch and every couple of hours.

I have uninstalled Firefox, installed with a new profile (moved original elsewhere), and tried it all over again after removing Firefox, ThunderBird and the Mozilla Update Service through Revo Uninstall. Doesn't appear to work.

Somehow the update service just can't fetch update information and keeps showing that message.

Any advice is appreciated.

Asked by davinciko 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Firefox is already running, but not responding" error

Hello. I have been using Firefox off-and-on since the version 2.0, and there has been one bug that is plaguing me since 10+ years, and that is this error message that occ… (read more)

Hello. I have been using Firefox off-and-on since the version 2.0, and there has been one bug that is plaguing me since 10+ years, and that is this error message that occurs when I close down Firefox and try to immediately reopen it (sometimes I wait 2-3 seconds just to avoid this error to no avail).

I am using version 65.0.2 (x64) now on latest Windows 10 version (on an MSI laptop with a spec of Intel i7 8750H cpu, Kingston SSD, 16 gb dual channel RAM and Nvidia RTX 2070 graphics card) and have been encountering this bug daily, and it really became so annoying that I'm considering reverting back to Chrome (which NEVER had this bug). This problem usually occurs when my previous Firefox session had more than 4 or so tabs, etc. but it also occurs when I just try to close and reopen the Firefox to test if the bug persists and 1 out of 5 times I get this bug and have to wait around 10 seconds for Firefox to realize there is a leftover session and offer me to close it before being able to open a new tab/window.

I have tried removing the .lock file from the profile folder (which DOES NOT remove itself when I end my session and gets recreated each time I restart a session), checking off the read-only mark from the profile folder, creating another profile and disabling hardware accelerating; but none of these made the slightest impact on the frequency I experience this problem. This thread from official Mozilla support also didn't help (https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding ).

Should I just accept that this is the way Firefox works and that I need to wait 5-6 sec or so before attempting to reopen Firefox (as suggested here https://www.howtogeek.com/131004/how-to-fix-the-firefox-is-already-running-error/ (which dates back to 2012 and saddens me deeply that 7 more years of development changed nothing on this front)), or shut the Firefox down each time by killing it from the Task Manager; or could there maybe a fix to this? I had recently ditched Chrome since it froze my computer (a very rare bug related to the newer Windows 10 versions which occured only once to me, but felt serious enough that I uninstalled it), but if I can't find a reliable fix to this problem, I will probably just go back to Chrome where the bugs won't affect my daily usage.

Thank you for your help.

Asked by Unbeknownst 1 year ago

Last reply by rdenney 10 months ago

  • Archived

FireFox Blocks images in DSM Package Center > Installed > App

I am wondering if anyone else is having this problem in Synology Disk Manager. If I open Package Center > Installed and then click on any app, the Icon image that is n… (read more)

I am wondering if anyone else is having this problem in Synology Disk Manager.

If I open Package Center > Installed and then click on any app, the Icon image that is normally displayed on the top left of the window is missing.

This only affects FireFox. Chrome, Edge and Internet Explorer have no issue displaying that icon image.

I tried creating a completely fresh profile by starting with this firefox.exe -p, but I still have the same issue with a fresh profile, FireFox simply will not display those icon images.

I have attached an image below. The red box shows where the icon image should appear.

If anyone has any ideas on what the problem may be, I would appreciate hearing from you. Thanks.

Asked by trumpy81 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Is there a new addon like the discontinued "Sitelauncher"?

First of all, sorry if this is the wrong place for this question. The addon "Sitelauncher" (https://chrome.google.com/webstore/detail/sitelauncher-speed-dial/calhgleedaai… (read more)

First of all, sorry if this is the wrong place for this question.

The addon "Sitelauncher" (https://chrome.google.com/webstore/detail/sitelauncher-speed-dial/calhgleedaaigmhnoklfenlfhlbfdloo) used to be available for Firefox too before the big change to the way it handles addons but it was never updated to the new Firefox and I've been searching for an addon to replace it for years.

I've looked at hundreds of "new tab replacer" addons but none of them does what Sitelauncher did. It is such a simple addon yet it is so useful and there is somehow no other addon that does this. Basically the functionality I'm looking for is to be able to open a new tab and load up a predetermined website based on the hotkey pressed. (Example from Sitelauncher: Press 'Ctrl + Spacebar' to bring up a menu of user-defined websites with corresponding hotkeys. Then you can press "G" for example to open up a new tab leading to "www.google.com". Hopefully my explanation makes sense. I don't want to open up a new tab that hosts links to other websites. I want to be able to open web pages purely using hotkeys on my keyboard. Thank you.

Asked by NinthJake 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox mac 65.0.2 profile hiding folder

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and… (read more)

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and had to redo addons and passwords. It became unreliable with copying/paste not working, slowness etc and when I found that it was not updating to latest 65.0.2 I scrapped it and downloaded latest. But cannot get old version of profile back. Instead I have no files showing up in local directory, though root directory is showing *see screenshot. So I have to restart everything from scratch with important passwords and bookmarks etc. It still will not show but closing down firefox it does save and keep customised setup and session etc. Is this normal to vanish on this version?

have mac MojaveOS 10.14.3

Asked by Myk3y 1 year ago

Last reply by cor-el 1 year ago

  • Archived

YahooMail won't open contacts tab just reopens inbox

Windows 10 and BT as the ISP. Using Firefox Quantum I go to "https://home.bt.com/" and open the email page, which is BT Yahoo Mail system. Clicking the contacts icon (dis… (read more)

Windows 10 and BT as the ISP. Using Firefox Quantum I go to "https://home.bt.com/" and open the email page, which is BT Yahoo Mail system. Clicking the contacts icon (displayed off the to extreme right instead of above the blue "Compose" box) will reopen the same main page on a new tab but not the contacts info. BT operator (who are my ISP) suggested:- "about config" accept warning then find "newtab.url" and Reset, Another idea was to check prefs in "Trovi" and reset these. I checked config list but there is no "newtab.url" and I haven't got the faintest idea what or where Trovi is ! I can confirm that the icon is displayed in the usual place correctly and works when the Edge browser is used instead of Firefox, but I don't want to use Edge ! This problem raised its' head awhile ago but not a problem until now. I am a pensioner and apologise if this is an elementary question.

Asked by Malcolm18 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Single click text box input not working.

It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disable… (read more)

It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disabled or off. Changed theme to normal. Disabled hardware acceleration. Uninstalled/reinstalled FF. None were successful. It works in Chrome and IE. I look at my keyboard to type cos I'm retarded. So when I click once and the page animates like it wants to select but it doesn't, I usually have typed an invisible paragraph before I realize I have been duped. It is not a huge thing, just annoying.

Asked by BumbleBeeTuna 1 year ago

Last reply by jimparker1 10 months ago

  • Archived

browser refreshes on loading

Why does my browser refresh automatically when it loads. I start to type text in the URL and Search box then the browser refreshes and my typed entry disappears and I hav… (read more)

Why does my browser refresh automatically when it loads. I start to type text in the URL and Search box then the browser refreshes and my typed entry disappears and I have to start typing aging

Asked by morgleman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Are there any known 1Password and Firefox issues? A plug-in?

I started using Firefox again today (Mar 10) and can't seem to get 1Password to work very well — I keep logging in to 1Password, and have the extension added, both the ex… (read more)

I started using Firefox again today (Mar 10) and can't seem to get 1Password to work very well — I keep logging in to 1Password, and have the extension added, both the extension and browser versions are logged in, but when I go to use the passwords stored, I have to login again. Is this a familiar issue or problem?

Asked by sasegars1 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Error message: "firefox has stopped working" pops up 5 times if Youtube vid start playing in backround

The Error message "Firefox has stopped working" pops up 5 times as soon as a youtube starts in the background. After i clicked on "ok" the error message disappeares and t… (read more)

The Error message "Firefox has stopped working" pops up 5 times as soon as a youtube starts in the background. After i clicked on "ok" the error message disappeares and the video starts playing. sometimes it even happens when the video starts in the foreground. But then only 1 time. I reinstalled firefox. Deleted all Mozilla folders, no add-ons, i deactived the flash protected mode, i updated my Graficcard driver. No Crashreport available.

Asked by soundofmaggots 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Delete selected cookies on exiting Firefox

When I delete Firefox cookies, I would like to delete only selected cookies, which would be about 98% of them. There are a few web sites that use stored cookies to let m… (read more)

When I delete Firefox cookies, I would like to delete only selected cookies, which would be about 98% of them. There are a few web sites that use stored cookies to let me log in faster, if they don't find their cookies I have to get an email, text or phone call to log in. In past I used CCleaner which had a list of cookies to keep. Past several months CCleaner isn't even listing that it see any cookies, others are seeing the same thing- it just not deleting cookies for IE, Chrome or Firefox.

Question, is there a way with standard Firefox to delete cookies on close, but have a list to save and not delete? I see where to create list to allow, allow for session or block. But I am thinking that list isn't for keeping if I were to click on "clear data" or check the option to "Delete cookies and site data when Firefox is closed".

Bleachbit will clear cookies, but it doesn't give you options to save certain cookies. There may be some plugin/addons to FF, but I get nervous about all the options they need like view all data. I understand why, but would rather do it all within FF standard code.

I am using Windows 7 Pro 64 bit, Firefox 65.0.2

Asked by Jer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox hangs when moving a tab but only the first time I move once in a session.

Firefox always hangs for a few seconds after moving a tab or downloading something. This only happens once per session and it's an either/or situation. Meaning, if I move… (read more)

Firefox always hangs for a few seconds after moving a tab or downloading something.

This only happens once per session and it's an either/or situation. Meaning, if I move a tab first, it will hang, but my 1st download will be fine. If I download something before moving a tab it will hang but then moving tabs will be fine.

After doing either one once, all subsequent downloads or tab moves are fine.

I would suspect it has something to do with the drawing of the interface because in both cases something new is happening at the top of the browser. This is just my uneducated guess based on similarities between the two issues.

Asked by cbrugman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

a downloaded file named "list.pdf" loses its extension

When a sender (Chase.Com) sends me a PDF named "List" something (mysterious) decides to delete the extension! I can fix it by copying the file elsewhere & then renami… (read more)

When a sender (Chase.Com) sends me a PDF named "List" something (mysterious) decides to delete the extension!

I can fix it by copying the file elsewhere & then renaming it by adding the missing ".PDF" - so I DO have a work-around.

However, what's the underlying cause?

The problem started occurring about 2 months ago.

 Jim

Asked by JPGaskell 1 year ago

Last reply by Pj 1 year ago

  • Archived

Firefox suddenly keeps on crashing on all websites

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website crash id report: https://crash-stats.mozilla.com/report/i… (read more)

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website

crash id report: https://crash-stats.mozilla.com/report/index/5de05ab1-8001-4ddb-9a5e-001eb0190312

Asked by davisr64yt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 65.0.2 (64-bit) slow to close under Win10

A strange problem with FF 65 under Win10/Pro 64 (1803). I'm pretty sure this is a local problem, since it doesn't appear on my other Win10 machines. FF 65 is very slow… (read more)

A strange problem with FF 65 under Win10/Pro 64 (1803). I'm pretty sure this is a local problem, since it doesn't appear on my other Win10 machines.

FF 65 is very slow to close, but it's not entirely obvious. I first noticed the problem when I closed FF, then about 15 seconds later I re-launched FF only to see a notification box saying that FF is already running. For testing, I tried re-launching with add-ons disabled (I have 4 add-ons, including uBlock origin), then closed FF while observing the Windows Task Manager. In the "Apps" section of the task manager FF disappears, but under "Background processes" I see 3 or 4 instances of FF, one of which consumes up to 33% CPU and up to 800MB of memory while running. These background tasks vanish after about 30 seconds.

What is FF doing at close? Is it possible to trace what happens at close?

Asked by hurleyp 1 year ago

Last reply by Unbeknownst 1 year ago