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  • Archived

Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all… (read more)

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Asked by Mikow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Previous fix to eliminate unwanted question marks no longer works.

The solution below no longer works. My current version of Firefox is 64.0.2 When did this problem start for you? On Mac, Firefox 56 ratcheted up the security sandbox, lim… (read more)

The solution below no longer works. My current version of Firefox is 64.0.2

When did this problem start for you?

On Mac, Firefox 56 ratcheted up the security sandbox, limiting which files pages can use on your system. This apparently prevents Firefox from using font files in a "suitcase" or "Adobe Type 1" format. The developers are aware of this and some fixes were made in Firefox 57, but they might have missed some font types or unexpected font file locations.

To see whether this is the problem, and as a temporary workaround, you can reduce the sandbox security level back to what it was in Firefox 52-55 as follows:

(1) In a new tab, type or paste about:config in the address bar and press Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste sand and pause while the list is filtered

(3) Double-click the security.sandbox.content.level preference and change the value from 3 to 1 and click OK

That change won't take effect until the next time you quit and restart Firefox

Asked by robkuhnjr 1 year ago

Last reply by Franknca 1 year ago

  • Archived

Passwords not being saved

Greetings, Firefox isn't offering to save passwords for a site. Does it respect "autocomplete=off" in the password input field? Thanks, Shane. … (read more)

Greetings,

Firefox isn't offering to save passwords for a site. Does it respect "autocomplete=off" in the password input field?

Thanks, Shane.

Asked by Shane 1 year ago

Last reply by arejfour 11 months ago

  • Archived

All attempts to download fail after upgrade to firefox 64.02 (64bit)

After latest update 64.0.2 (64-bit), all attempts to download any file of any type fail. I have tried different sites, and different file types. As soon as I click a file… (read more)

After latest update 64.0.2 (64-bit), all attempts to download any file of any type fail. I have tried different sites, and different file types. As soon as I click a file link on the browser page to download, the download starts (as indicated by the download arrow at top of firefox windows) but then immediately fails. When I look in the download folder the file size is zero. There is no additional information in the download window other than the text Failed and the name of the file. I have even tried https://www.mozilla.org/en-US/firefox/new/

Asked by terafox 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I use firefox to access my Outlook email account. When trying to reply to an email a message says please try later. It also won’t let me add images.

I use firefox to access my Outlook email account. When trying to reply to an email a message says please try later. It also won’t let me add images. Sometimes,if I wai… (read more)

I use firefox to access my Outlook email account. When trying to reply to an email a message says please try later. It also won’t let me add images. Sometimes,if I wait, the message disappears, sometimes not. If I use another email account [and using Chrome] I have no problem. I use firefox without problems for other tasks. Please advise what to do.

Asked by keithwoodrow 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox crashes on startup

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It… (read more)

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It must be a user setting of some sort because I can create another Mac user account and Firefox opens fine.

This is a new machine running Mac OS 10.14.2 and I've not been able to use Firefox yet. The only terminal settings I've changed, from what I can recall, is to help with font smoothing (https://ahmadawais.com/fix-macos-mojave-font-rendering-issue/) and messing around with dark mode (option to be in dark mode but only for dock & menu bar). I'm unsure if those settings are related but thought I'd mentioned it. Other than that this is a pretty much brand new machine.

Crash ID: bp-69fee8d8-a9c0-45fb-aa60-257270190123

AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548252669 DOMIPCEnabled: 1 Email: derekalong@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548252096 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 518 StartupCrash: 0 StartupTime: 1548252669 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"Macmini8,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",16:"JS Helper",11:"JS Helper",12:"JS Helper",13:"JS Helper",15:"JS Helper",17:"JS Helper",10:"JS Helper",14:"JS Helper",20:"Cache2 I/O",21:"Cookie",23:"GMPThread",24:"Compositor",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",29:"DOM Worker",46:"StyleThread#1",45:"StyleThread#0",47:"StyleThread#2",48:"StyleThread#3",50:"StyleThread#5",49:"StyleThread#4",48:"ImageBridgeChild",49:"ProcessHangMon",52:"StreamTrans #41", Throttleable: 1 UptimeTS: .74215417 Vendor: Mozilla Version: 64.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by derekalong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why won't FF 64.0.2 open my account view in BoA website?

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and… (read more)

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and my account view works fine in Chrome, Edge and IE. FF 64.0.2 has also been crashing on certain sites, but most notably on some Amazon pages. is this a bug with the latest FF version?

Asked by genuinegemini 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

theguardian.com is almost unuseable due to multiple copies of each page loading, rendering the back button function useless

This has been happening for ages. If you hold the backarrow down when trying to exit one of theguardian.com articles, many copies of the same page appear. It is possible … (read more)

This has been happening for ages. If you hold the backarrow down when trying to exit one of theguardian.com articles, many copies of the same page appear. It is possible to choose the correct one, but I would prefer to only have to click once, or better yet to just press the backsapce button on the keyboard. I'm wedded to the browser because of it's ethos, but ti can be trying at times. THis is being raised just in the hope things will improve for others.

Asked by petersmall 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I keep getting warnings to update Flash, but Adobe says I'm updated.

Various websites, but especially Merriam Webster (I use it a lot for work) bring up this pop up saying I need to update Flash. But when I follow the troubleshooting guide… (read more)

Various websites, but especially Merriam Webster (I use it a lot for work) bring up this pop up saying I need to update Flash. But when I follow the troubleshooting guide on Mozilla, it says that my Flash is fine. Also, when I click on the little hamburger menu and look at my add-ons, it has shockwave flash as the 32.0.0.114 version and says no new updates are found. But I'm getting errors on videos that I'm uploading through our work system, and the random warnings keep coming up to say that Adobe is out of date.

Asked by SarahU23 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Weekly Ad

Hello - not sure if this is only my computer or what... Firefox: 64.0.2 (64 bit) Microsoft Windows [Version 10.0.17763.292] I have disabled ALL add-ons, turned off track… (read more)

Hello - not sure if this is only my computer or what... Firefox: 64.0.2 (64 bit) Microsoft Windows [Version 10.0.17763.292]

I have disabled ALL add-ons, turned off tracking blocking, allowed third-party cookies, etc.

When I go to www.officedepot.com, and click on the Weekly Ad link at the top and try to click on a product, any other browser will take me to the product. This works in Chrome, Edge, IE, Opera... but not in Firefox. This is kind of annoying and I don't understand why it's doing that.

Asked by verla79 1 year ago

Last reply by cor-el 1 year ago

  • Archived

bluescreen on close - random.

Firefox 64.0.2 x64 running on windows 10 ent x64. When closing firefox I get spurratic BSOD. The minidump says it is firefox related. This does not happen on my 3 other p… (read more)

Firefox 64.0.2 x64 running on windows 10 ent x64.

When closing firefox I get spurratic BSOD. The minidump says it is firefox related. This does not happen on my 3 other pc's/laptops running the same version(just different OS's). I have tried a refresh of firefox, a memtest of my pc, disabling as many add-ons as I deem necessary.

I cannot reproduce the issue at will as it is random. Nothing in the event viewer during that time of crash. NO firefox crash logs are created.

Asked by jsbsmd 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Third party cookie blocking not working

Despite having all the settings correct to block third party cookies I'm still getting third party cookies in this newest version of Foxfire. Most commonly Google but oth… (read more)

Despite having all the settings correct to block third party cookies I'm still getting third party cookies in this newest version of Foxfire. Most commonly Google but others also. I have added Google to Exceptions (always block). Still I get google cookies. I don't want google cookies on my computer. Why is the new version of Foxfire not working properly?

Asked by Rip 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

The below link gives me a popup to login. Authentication Required. It never used to do that and if you look it shouldn't ask anyways.

https://extsts.fdic.gov/ It should not be doing that and it does not work anyway when filled in. How do I fix this? … (read more)

https://extsts.fdic.gov/ It should not be doing that and it does not work anyway when filled in. How do I fix this?

Asked by stevenv1999 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How to turn off ad blocking?

I know this was asked before, but I just can't turn off ad blocking on firefox. I don't want to block ads on YouTube and some websites won't let me access them. I've read… (read more)

I know this was asked before, but I just can't turn off ad blocking on firefox. I don't want to block ads on YouTube and some websites won't let me access them.

I've read same copy pasted "solution" everywhere. Yes, my content blocking is completely disabled. I don't have a little shield on the left of my address bar. I swept trough settings multiple times and everything looks disabled, when I click on "i" symbol while on YouTube for example it says that it is not blocking anything. Every other browser works normally and displays ads when adblock is turned off. I recently switched to Firefox from Chrome and it's awesome browser, but this keeps me from using it normally.

I have Windscribe VPN extension, but this problem was there before this extension and it's not turned on.

Asked by HisHyperion 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

After desktop crash, ALL passwords lost

I had a desktop freeze and afterwards, ALL my saved passwords are lost AGAIN. This is the second time I am experiencing this disaster. How can I prevent this from happeni… (read more)

I had a desktop freeze and afterwards, ALL my saved passwords are lost AGAIN. This is the second time I am experiencing this disaster. How can I prevent this from happening.. What do I do to recover my logins? Here is what I have on disk:

[turgut@tklaptop a5637r1i.default]$ ls -lt key* -rwxrwxr-x 1 turgut turgut 294912 Dec 12 07:40 key4.db -rw------- 1 turgut turgut 294912 Jul 26 03:22 key4.db.was -rw------- 1 turgut turgut 16384 Mar 16 2018 key3.db

[turgut@tklaptop a5637r1i.default]$ ls -l logins* -rw------- 1 turgut turgut 0 Aug 16 15:07 logins.json-1.corrupt -rw------- 1 turgut turgut 0 Jan 22 10:04 logins.json-2.corrupt -rw------- 1 turgut turgut 1723 Jul 31 11:21 logins.json.isempty -rw------- 1 turgut turgut 0 Aug 16 15:10 logins.json.corrupt

PS: Some of these files are from my previous crash and loss of passwords..

This is Firefox 64.0.2 , gnome, fedora linux 29.

Asked by tkalfaoglu 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox keeps minimizing on its own

after a short period of time, Firefox minimizes on its own. this happens after every time i first start Firefox, approximately 2 minutes and then randomly there after re… (read more)

after a short period of time, Firefox minimizes on its own. this happens after every time i first start Firefox, approximately 2 minutes and then randomly there after repeatedly.

Asked by sblacklord 1 year ago

Last reply by Keith Tysinger 1 year ago

  • Archived

Firefox opens twice and sends me to unwanted cites

When I open Firefox, my default browser on my Mac, it opens 2 screens and one of then has all sorts of adds and things I never asked for. My Malware says there is nothin… (read more)

When I open Firefox, my default browser on my Mac, it opens 2 screens and one of then has all sorts of adds and things I never asked for. My Malware says there is nothing wrong but something is definitely wrong.

Asked by jbatti 1 year ago

Last reply by James 1 year ago