Showing questions tagged: Show all questions

Cannot change email because service provider has cancelled primary email.

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no long… (read more)

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no longer receive email at this address! Is there a phone number to contact someone for help?

Asked by Perry 1 week ago

Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (read more)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

Asked by illbeback29 3 days ago

  • Archived

Flash update is installed on my Administrator account, but doesn't show up or work on user account.

Running Windows XP Professional 2002, sp3, AMD 64 and generally use a "user account" that doesn't have install privileges, etc. I've installed the latest version of Flash… (read more)

Running Windows XP Professional 2002, sp3, AMD 64 and generally use a "user account" that doesn't have install privileges, etc. I've installed the latest version of Flash in the administrator account, but it won't update in the user account - it's not even showing up as a plug-in after my last install attempt. I read that I should log out of the user account completely when updating, but this didn't work. Flash works fine in the admin account. This has never happened before - all updates in admin account have shown up in user account. Help!

Asked by mlcamilli 6 years ago

Last reply by guigs 6 years ago

  • Archived

updates cause system to bog down from non-administrator accounts

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amo… (read more)

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amount of resources and the machine is almost unusable. I have to login to my administrator-level account and update Firefox. This usually resolves the issue until the next update, but today it's not. I can only seem to launch Firefox as an administrator.

Can you please fix Firefox so that it doesn't even try to update itself from a non-administrator account?

I never run into this problem when logged on as an administrator. It makes me wonder how this works on Unix/Linux when not running as root.

Asked by fep_coder 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

When I go to update Firefox on my Mac, it asks for Admin login to install extensions, why is that ?

Trying to update to 57.0.4 on my Mac running Sierra, it asks for an Admin password to install extensions, I don't think I'm interested in extensions, but I don't think it… (read more)

Trying to update to 57.0.4 on my Mac running Sierra, it asks for an Admin password to install extensions, I don't think I'm interested in extensions, but I don't think it actually updates Firefox if I say no ?

Asked by jconnorton 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I AM BEING PREVETED FROM OPENNING AN ACCOUNT BECUSE SOMEONE BELIEVES I AM A CHILD . I AM 69, BORN

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DO… (read more)

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DON'T KNOW WHERE THIS COMING FROM: THERE ARE NO CHILDREN IN MY HOME. I WANT KNOW WHAT IT TAKES FOR ME TO GET AN ACCOUNT WITH FUREFOX?


edit: no need for dob.

Asked by only3sisters 3 years ago

Last reply by jscher2000 3 years ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 2 months ago

Last reply by TyDraniu 1 month ago

deletion of my firefox account with the username d2onovangregg@yahoo.com is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have acc… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 2 months ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 2 months ago

Last reply by Seburo 1 month ago

can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (read more)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

Asked by tsft1 2 months ago

Last reply by FredMcD 2 months ago

change email

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code … (read more)

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code to my old email - impossible (you may verify that email bounces).

Asked by Col_Boogie 1 month ago