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Clearing Cache/cookies

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with t… (read more)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

Asked by 57ws2qwr9w 3 months ago

Last reply by cor-el 3 months ago

  • Archived

Firefox browser is now blocking pop-ups and I can't get into my account

Unable to access some of my accounts. Firefox is blocking pop-ups Block third party cookies, Cookie tracking, Cross site tracking Something is different and I need help t… (read more)

Unable to access some of my accounts. Firefox is blocking pop-ups Block third party cookies, Cookie tracking, Cross site tracking Something is different and I need help to fix these issues.

Asked by densusiemt 2 years ago

Last reply by cor-el 2 years ago

  • Archived

game site says Firefox doesn't accept cookies so I cannot login

I need help in a bad way because I have tried all the directions BigFish has given. I am also 82 years old so I will follow your advice. The login worked for a couple … (read more)

I need help in a bad way because I have tried all the directions BigFish has given. I am also 82 years old so I will follow your advice. The login worked for a couple of days but I think Firefox had some updates because computer restarted several times when I wasn't present. When that happens I then find myself having problems with Facebook which is a big nightmare in itself but then I also find I once again am blocked from my game site. Below is what I get each time at the BF game site:

Cookies are required to sign in!

No, we're not talking about chocolate-chip cookies. "Cookies" are little text files sent to your browser to help keep track of users. Your browser is set to not accept cookies, so our system cannot sign you in.

Please follow the instructions below for your browser (starting at the top menu), and then refresh this page:

   Internet Explorer:
   Tools -> Options -> Privacy tab. Reduce the setting to medium.
   Opera:
   Tools -> Preferences -> Advanced tab -> Cookies -> Accept cookies.
   Firefox:
   Tools -> Options -> Privacy -> Cookies tab -> Allow sites to set cookies.
   Safari:
   Safari -> Preferences -> Security -> Accept Cookies: Only from sites you navigate to.
   Netscape:
   Edit -> Preferences -> Privacy & Security -> Cookies -> Allow cookies based on privacy settings (or Allow all cookies).

I have tried my best to get Firefox to allow the cookies or eat them or whatever is needed but apparently I am doing something wrong. The BF tech is now advising me to change to another browser but I am unwilling to do that. I am used to Firefox.

Please, is there anyone who can help me, even walk me through so I don't get this same page again and again?

Gail

P.S. I am not above begging either. I am elderly and very close to tears because I retired from a prototype engineering and developmental lab where I worked with robots and all that. I guess they have turned on me.

Asked by naturepreserve4 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 1 year ago

Last reply by James 1 year ago

  • Archived

Update has screwed up my settings

So I updated today as requested and now all the sites I had previously checked to allow pop ups etc on are no longer functioning. Why dod you not include copying these s… (read more)

So I updated today as requested and now all the sites I had previously checked to allow pop ups etc on are no longer functioning.

Why dod you not include copying these settings in your update,

What a massive waste of my time

Asked by steve447 1 year ago

Last reply by Terry 1 year ago

  • Archived

Logging into chase.com

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun… (read more)

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun. I try to login, I get chase doesn't recognize device, then they send a one time code, which doesn't work, so I have to call them, they tell me it's Firefox causing the problem. I know that's a myth because the same thing happens on MS Edge. Is anyone else having this problem? Do you have any suggestions?

Asked by pyadkins 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to enable 3rd party session cookies

I have tried EVERY suggested fix for viewing Kaltura videos in the FireFox browser. NOTHING works! I refuse to use Google (they know enough about everyone as it is) and E… (read more)

I have tried EVERY suggested fix for viewing Kaltura videos in the FireFox browser. NOTHING works! I refuse to use Google (they know enough about everyone as it is) and Edge works but I do not care for it.

Can't be that freakin hard to allow the viewing of Kaltura lecture videos posted by professors in an application that is used by many educational institutions across the country. Google and Edge seem to have figured it out so why can't Mozilla?

This issue needs to be fixed!

Asked by j.wright031970 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is configure to not delete cookies or history, but it still clears them

I have Firefox 99 for Mac "Delete cookies and site data when Firefox is closed" is unchecked History is set to "Remember History" Enhanced Tracking Protection is set to … (read more)

I have Firefox 99 for Mac "Delete cookies and site data when Firefox is closed" is unchecked History is set to "Remember History" Enhanced Tracking Protection is set to "standard"

Yet every time I return to a site where I've checked "remember me" , I'll get prompted to login, and perhaps also get a security message "you've logged in from a new computer" in my email from the site.

Is there an easy way to verify that Firefox is storing cookies for a site. Maybe an option to right-click on a site's web page and view "cookies are stored for this site" in the context menu? I'm losing a lot of my productivity time logging back into sites that I just logged into earlier in the day.

Asked by john542 1 year ago

Last reply by vda1 1 year ago

  • Archived

Firefox clears cookies when opening program.

As the title explains, Firefox clears my cookies whenever i open it. not when i close it, but when i open. the option to clear cookies on close is off, i have no clue wh… (read more)

As the title explains, Firefox clears my cookies whenever i open it. not when i close it, but when i open.

the option to clear cookies on close is off, i have no clue why it's doing this, i know it's not an extension or a program. ( at least i hope it's not )

thankfully it always makes a backup but i really don't want to have to through the files and remove the .bak every single time i wanna go through the internet. any advice?

Asked by hanako 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restore deleted browsing history

I haven't deleted my browsing history since 2021 September, but I wish to restore browsing history from 2021Jan-2021Sep for some reasons. I am using mac, latest version … (read more)

I haven't deleted my browsing history since 2021 September, but I wish to restore browsing history from 2021Jan-2021Sep for some reasons.

I am using mac, latest version of macOS and latest version of firefox. I have read some similar articles (https://support.mozilla.org/fy-NL/questions/1290163) but it doesn't help. It says I need to go through "Start" > "Search" > "Tools" > "Folder Options." . I cannot find folder options, and I cannot find index.dat inside my mac. What can I do ? Any help is appreciated.

Asked by theisland1229 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FireFox nie pokazuje skryptów html ,,br''

Dzień dobry, Państwa wyszukiwarka nie pokazuje WYBRANYCH 2 skryptów, RAMKI KONTAKTOWEJ na stronie https://pramedycyna.xip.pl/Kontakt.html - O dziwo zegar chodzi bez zar… (read more)

Dzień dobry, Państwa wyszukiwarka nie pokazuje WYBRANYCH 2 skryptów, RAMKI KONTAKTOWEJ na stronie https://pramedycyna.xip.pl/Kontakt.html - O dziwo zegar chodzi bez zarzutów jest w skrypcie https: Na drugiej nie działa kalkulator BMI do obliczania masy ciała. Proszę o sprawdzenie ewentualnie rozwiązanie problemu do 1 miesiąca wstecz było wszystko ok, Ps, ciasteczka kasowane czyszczona przeglądarka itp. itd.

z poważaniem Pydynowski Adam

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Asked by Adsakaam1234 1 year ago

Last reply by TyDraniu 1 year ago