Showing questions tagged: Show all questions
  • Archived

How do I update to a specific version of firefox?

I'd like to update my mac's firefox, but not to the latest version. I know about the directory of releases, but I can't seem to find advice on what to do once I download … (read more)

I'd like to update my mac's firefox, but not to the latest version. I know about the directory of releases, but I can't seem to find advice on what to do once I download the file. I don't want to create a separate profile, or risk messing up the profile/settings I have currently. So, any thoughts? Thank you in advance for the help.

Asked by N21 12 months ago

Last reply by cor-el 11 months ago

  • Archived

filtering what shows up on my Firefox home page

Hello, Does anyone know how I can customize what shows up on my Firefox home page? I would like to block certain content. I have attached an image. Or is there a way that… (read more)

Hello, Does anyone know how I can customize what shows up on my Firefox home page? I would like to block certain content. I have attached an image.

Or is there a way that I can block certain web pages altogether? If they never showed up I would be happy. Thank you,

Asked by thechoop 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

Why is firefox such a piece of crap?

It's awful. I switched from Chrome because it's a CPU hog, but FF is absolutely USELESS. NOTHING works. It crashes if there's more than like 5 tabs open. It WILL. NOT. … (read more)

It's awful. I switched from Chrome because it's a CPU hog, but FF is absolutely USELESS. NOTHING works. It crashes if there's more than like 5 tabs open. It WILL. NOT. PLAY. YOUTUBE. I have only one extension-- adblock-- and basically any site with blocked ads becomes useless. Convenient... These problems started literally the first day I used it. I've cleared cache etc, safe mode, and made sure the hardware settings were right. Nothing works. Piece of garbage. Good job screwing up a half decent product. It's crap now. Waste of my time.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by dominique.sportiche.koopman 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Website fonts not being recognized / displayed correctly

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro. I've tried the f… (read more)

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro.

I've tried the following to fix this: I've cleaned out my cache and cookies. In Preferences/Languages/Fonts I've changed the san-serif type to Arial (helped some but not all); I've unchecked and then checked again "Allow pages to choose their own fonts, instead of your selection above." I've started looking at the html code to figure out the font settings but I really just need to have a functioning brower.

Any thoughts? I'd be very grateful. It's impacting my work, and I'm having to use other browers, which function without issues - but I like Firefox! This is a bummer. Thanks!

Asked by shirine.pont 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (read more)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

Asked by bigdata 1 year ago

Last reply by einarpall 1 year ago

  • Archived

Preference settings automaticly change

I have Firefox 87 installed on my Mac computer. I set my home page to Parler.com and my search engine to DuckDuck.com. My setting stay like this for Two or Three times wh… (read more)

I have Firefox 87 installed on my Mac computer. I set my home page to Parler.com and my search engine to DuckDuck.com. My setting stay like this for Two or Three times when opening Firefox but then my setting automaticly change to (searchmarquis/searchBaron.com for my homepage and my search engine changes to Goggle .com. When I go back into Fiirefox perferences the only search engine available is Goggle.com. this is the 10th and last time of having to reset my perferences in Firefox. Why6 is this happening and how can I stop it???

Asked by champbel 1 year ago

Last reply by arthur907 1 year ago

  • Archived

Full screen mode not working on mac

Hello, When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to ha… (read more)

Hello,

When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to happen) but the firefox search bar and bookmarks are still there on top.

When I go FS on my windows computer, the full web page displays and then when I hover op top the firefox search bar pops down until I hover off it, this is what I want to happen on my mac!

See attachment of firefox search bar staying while in FS mode and please help! Thank you for your time.

-Kyle

Asked by Kyle Wedoff 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some icons are disappearing in websites

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of… (read more)

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of text, which I'm assuming is the code that is used to create them. Usually, it's just one icon, typically a search or menu icon, but there have been more drastic cases, such as the screenshot of the Encyclopaedia Britannica website that I attached. Notice that many buttons, while still functional, are covered with strange text. One thing I'm suspecting is that I intentionally or inadvertently disabled an element (or something of that sort, sorry for my ignorance in the specificities) ages ago that was supposed to make these work, but I don't remember what I disabled, if I ever did. But other than that, I have no clue what causes this. In Tor, where I don't have an account and never interfered with the setup or settings, everything seems to work just fine; the buttons are right there. Hope someone can be of help.

Asked by sif 1 year ago

Last reply by cor-el 1 year ago

  • Archived

problems connecting to sites

I'm using MacOS Catalina 10.15.7 on an iMac with Firefox 86.0 and have trouble connecting to some sites unless I'm in Privacy Mode. I use Google or DuckDuckGo (preferred)… (read more)

I'm using MacOS Catalina 10.15.7 on an iMac with Firefox 86.0 and have trouble connecting to some sites unless I'm in Privacy Mode. I use Google or DuckDuckGo (preferred) as my search engine. When I do connect I have problems if I try to play a video. Example: I can connect to Cnet.com but I can't play any vids unless I reconnect in Privacy Mode. What can I adjust in Firefox to connect an play vids without using Privacy? Thanks, any help if greatly appreciated.

Asked by bh5024 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Sign up for FireFox forum

How can I sign up for Mozilla (firefox) forum? I have an account, but won't recognize my credentials. They ARE correct. I try to set up a new account and the security que… (read more)

How can I sign up for Mozilla (firefox) forum?

I have an account, but won't recognize my credentials. They ARE correct.

I try to set up a new account and the security question "how many letters in Mozilla" doesn't work. The answer is 7, but says it's wrong. WFT?

Help w**********y@gmail.com

Asked by fl4321 1 year ago

Last reply by taccardi 1 year ago

  • Archived

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (read more)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

Asked by tea4thee 2 years ago

Last reply by Trainmanhowe 1 year ago

  • Archived

problem deleting bookmark

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it… (read more)

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it doesn't even show in the bookmarks list. How can I delete this off my bookmark toolbar? It's like it doesn't exist but it's front and center showing up. It does work and go to a valid web page. But I don't want it on the toolbar. And can't find a way to get rid of it. I've cleared cache, restarted, updated, etc. Nothing works.

Asked by Pamela 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago