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  • Archived

my firefox hangs for minute whenever it starts what is that its causing to freeze

whenever i try to start firefox it hangs for minute and then again starts responding and it doest not happen rarely but it happens frequently leaving me into a program fr… (read more)

whenever i try to start firefox it hangs for minute and then again starts responding and it doest not happen rarely but it happens frequently leaving me into a program freeze u can also check the image how it gets stuck http://imgur.com/h2TiHam

Asked by sunnnn 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Mac 10.9 trackpad scroll not working - reprise

Hello, This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644 My trackpad today started to randomly stop being able to two finger scr… (read more)

Hello,

This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644

My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue?

I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Asked by madmoose123 7 years ago

Last reply by lancer1993 7 years ago

  • Archived

How 2 synchronize my Bookmarks, not another PC, but between the Admin user and a Standard User, on my same PC?

Thanks for giving us the Sync function. But, never have I seen any mention of applying this to Sync bokmarks among Windows User Accounts or Mac Profiles. I am running Win… (read more)

Thanks for giving us the Sync function. But, never have I seen any mention of applying this to Sync bokmarks among Windows User Accounts or Mac Profiles. I am running Windows 8 (soon to go to 8.1 Update - - or, maybe, to Windows 7 Professional, if M$ cannot straighten out and fly right with 8.1U) on the HP notebook, and Mac OS X Lion (soon to go up to Mavericks or Yosemite) and I would like to take the good advice and do most of my browsing in the non-admin users instead of the Admins, but ... when I add some Bookmarks in one User, I needto find the new Bookmarks available in the other as soon as I switch Users. Please advise; someone expert in Windows/Firefox, and someone (maybe the same?) for Mac/Firefox. Your helpful assistance will be appreciated.

Asked by FallingRock 7 years ago

Last reply by the-edmeister 6 years ago

  • Archived

cannot find the way to send a mail explaining my problem

Want to remove V9 invading my tool bar at each booting. Went to Firefox explore...do not understand what mean General tab, cannot continue uninstalling this malware.. Nee… (read more)

Want to remove V9 invading my tool bar at each booting. Went to Firefox explore...do not understand what mean General tab, cannot continue uninstalling this malware.. Need some more tips to go further please. Thank you

Asked by silverfroggy 7 years ago

Last reply by the-edmeister 7 years ago

  • Archived

How do I get a word documewnt in Downloads under "Tools" to open? I can't find the original document.

My wife opened a word document from her e-mail but didn't save it. I see it under Tools-downloads but can't get it to open. Does anyone have a suggestion? I think she … (read more)

My wife opened a word document from her e-mail but didn't save it. I see it under Tools-downloads but can't get it to open. Does anyone have a suggestion? I think she deleted the e-mail and it is not in her deleted Items nor in Word under recent...

Asked by msbilyeu 7 years ago

Last reply by cor-el 7 years ago

  • Archived

i cant find firebug

after downloading the latest version of firefox i cant find the firebug icon, it doesnt come up when i press F12, and i dont see it in the right-click menu, how can i fi… (read more)

after downloading the latest version of firefox i cant find the firebug icon, it doesnt come up when i press F12, and i dont see it in the right-click menu, how can i fix this and/or use firebug?

Asked by mendelthecoder 7 years ago

Last reply by ideato 6 years ago

  • Archived

How do you remove Java Deployment Toolkit 7.0.600.19 Plugin? Do I need Java 8? Please help!

Java Deployment Toolkit 7.0.600.19 Plugin, has been blocked by Firefox because its vulnerable, insecure or for the protection of all Firefox users. Firefox states that T… (read more)

Java Deployment Toolkit 7.0.600.19 Plugin, has been blocked by Firefox because its vulnerable, insecure or for the protection of all Firefox users.

Firefox states that The Java Deployment Toolkit plugin isn't unnecessary in most cases & users should keep it disabled unless strictly necessary. Firefox also states the plugin will be automatically disabled and no longer usable, yet it still shows up on my add-ons manager list.

Do I really need The Java Deployment Toolkit 7.0.600.19 Plugin? How can I remove The Java Deployment Toolkit 7.0.600.19 Plugin? Do I need to download Java 8 from the Oracle website?

Please help! Thanks.

Asked by Maria-D-81 7 years ago

Last reply by hey-bud 6 years ago

  • Archived

When downloading a file from a website, I get the file but it is totally black and never fully opens up. I can see page numbers to advance See screen shot

Same as question. On two different URL sites, the download PDF comes up black. I would include the screen shot of the black pdf, but I do not see where I can add this t… (read more)

Same as question. On two different URL sites, the download PDF comes up black. I would include the screen shot of the black pdf, but I do not see where I can add this to my question

Asked by nmb+ 7 years ago

Last reply by jscher2000 7 years ago

  • Archived

I have lots on my calendar, but I am not getting the email notifications, how do I get them?

Hello, I have been using your calendar for a long time. Recently I noticed that I no longer get email notifications of what is on my calendar. I thought I had it set up f… (read more)

Hello, I have been using your calendar for a long time. Recently I noticed that I no longer get email notifications of what is on my calendar. I thought I had it set up for notifications at 10 days and 1 day. Can you help me get these back?

Asked by kydic 7 years ago

Last reply by the-edmeister 7 years ago

  • Archived

I cant play audio only mp4 or mp3 file with <audio> tag in firefox...how to tackle this?

In my web application m trying to play audio only mpeg 4 or mp3 files.I m using HTML5 <audio> tag to accomplish this,it smoothly working in chrome but not in firefo… (read more)

In my web application m trying to play audio only mpeg 4 or mp3 files.I m using HTML5 <audio> tag to accomplish this,it smoothly working in chrome but not in firefox.Why this basic support not avail in Firefox?? Note: I read about some patent issues with mp4 and mp3 but i wonder why chrome browser can play those files.

Asked by gopi-fp 7 years ago

Last reply by user669794 7 years ago

  • Archived

Getting "The OCSP server experienced an internal error" on Google

I've been seeing this error frequently during the past week or so, so often that Google hasn't been accessible roughly one-third of the time. The error: == Secure Conne… (read more)

I've been seeing this error frequently during the past week or so, so often that Google hasn't been accessible roughly one-third of the time. The error:

==

Secure Connection Failed

An error occurred during a connection to www.google.com. The OCSP server experienced an internal error. (Error code: sec_error_ocsp_server_error)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
==

It also errors out on https Bing but not as often. Surprisingly, it has not affected https Yahoo. Any solutions other than toggling off "When an OCSP server connection fails, treat the connection as invalid" option?

FF30.0 w/NoScript 2.6.8.33 on Ubuntu 14.04

Asked by endothemi 7 years ago

Last reply by shoolie 6 years ago

  • Archived

I have been trying various configuratoions for an hour to sign into My Google from my homepage, which is google. I am now crying.

I am going around in circles from one "helpful" link to another. I just want to Sign in on my Google Homepage like I could two days ago. It seems like every browser is di… (read more)

I am going around in circles from one "helpful" link to another. I just want to Sign in on my Google Homepage like I could two days ago. It seems like every browser is different, so maybe if someone could just login, mirror my new firefox/windows 10 update mess, and help he find my way back to things I could do a few days ago. I can't keep going round in circles from link to link. I am ready to throw out the computer and retire to a cave. Thanks for the great evening.

I have tried starting with the three horizontal lines in the top right corner and gone to both options and addons. In History, which I assume is another name for cookies, thanks for switching it up, I have unchecked the first two boxes and checked the second two, as advised in one of the articles. I have checked "Always..." and "Keep until they expire..."

Hoping to relieve my frustration about My Google, I went to play Elvenar (Inno). It now won't let me play. Mozilla, I would like to be friends, since Chrome and Explorer were messing me up, but this has to be resolved first. You should have checked history of favourites and kept those before updating my life away. Does no one think of these things?

Your troubleshooter indicates Windows 8, but I upgraded to 10 today.

Asked by cassandraIlium 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crashes

c14bd976-b7d5-4100-96ad-2b5b82140605 Application Basics Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0… (read more)

c14bd976-b7d5-4100-96ad-2b5b82140605 Application Basics


Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days


Report ID: bp-c14bd976-b7d5-4100-96ad-2b5b82140605 Submitted: 1 minute ago

Report ID: bp-474f8297-62dd-49d8-8f4a-530332140606 Submitted: 43 minutes ago

Report ID: bp-a1465c5c-80e6-411c-95cf-fac8d2140604 Submitted: 15 hours ago

Report ID: bp-337c32d8-5ed5-44ed-bbfe-c12912140605 Submitted: 16 hours ago

Report ID: bp-25bdacca-2cc1-44dd-8189-b9e6b2140602 Submitted: 3 days ago

All Crash Reports

Extensions


Name: save oon Version: 2.14 Enabled: false ID: g10tbdh@weoxdxtt.org

Name: save Oon Version: 2.14 Enabled: false ID: gbjn7k54oh@gch-ioy.edu

Name: YoutubeAdblocker Version: 1.0 Enabled: false ID: wxsai@ibuxj.edu

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140603140158 browser.startup.homepage_override.buildID: 20140603140158 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402048658 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1402006196

Graphics


Adapter Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 5-6-2009 Driver Version: 8.15.10.1749 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.4 Version in use: 4.10.4

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Asked by Abirabrar 7 years ago

Last reply by FredMcD 7 years ago

  • Archived

Before I last updated I had it set to load last session every time I opened but now it loads pg new instead of last browsed version of pg Can I reverse it back?

I have my settings to open last browsing session and also not open tabs until selected. Before I updated Firefox last, I was able to click on the tab and it would load th… (read more)

I have my settings to open last browsing session and also not open tabs until selected. Before I updated Firefox last, I was able to click on the tab and it would load the last version of that webpage that I had browsed before I'd shut it down last. Then if I wanted the updated version of the page, I simply had to refresh. I liked this option very much as one of the websites I visit (tumblr.com/dashboard) updates every few minutes and it was nice to resume my last browsed version of the page first before clicking refresh to see the newest version of the page. Is there any way to get this back or has the update eliminated this option completely from my use?

Asked by white_tiger2200 7 years ago

Last reply by cor-el 7 years ago

  • Archived

How to get google to open automatically when I click new tab?

I downloaded a new program and it changed my settings on firefox so when I open a new tab it automatically opens bing search engine and I can't figure out how to change i… (read more)

I downloaded a new program and it changed my settings on firefox so when I open a new tab it automatically opens bing search engine and I can't figure out how to change it to google.

Asked by clurr 7 years ago

Last reply by the-edmeister 7 years ago

  • Archived

Flash player plugin SLOW, uses alot of CPU time

I am having a problem with Firefox versions 29 and 30. My browser gets very very slow, stalls, scroll bars don't work etc. when I visit sites that host flash videos. I … (read more)

I am having a problem with Firefox versions 29 and 30. My browser gets very very slow, stalls, scroll bars don't work etc. when I visit sites that host flash videos.

I get two instances of the flashplayerplugin_14_0_0_125.exe *32 running and one of the instances takes as much as 30% of the cpu time.

Sometimes I get a popup dialog box that says "Shockwave may be busy....."

I have tried disabling hardware accel in the plugin, but no difference. I upgraded firefox from 29 to 30, no difference.

I tried running Firefox in safe mode and then enabling Flash when trying to view a video - no difference

Flash works just fine and uses almost no CPU time in Internet Explorer 8


My system is Windows 7 64 bit home edition

Asked by Jodo 7 years ago

Last reply by FredMcD 7 years ago

  • Archived

Unable to put timestamps in history whatsoever

Hi there, I am trying to find a website that I accessed on a specific day at a specific time. However I am unable to find some sort of option to add timestamps to the his… (read more)

Hi there,

I am trying to find a website that I accessed on a specific day at a specific time. However I am unable to find some sort of option to add timestamps to the history window. Whether I access history from the new menu, or the history toolbar, everything in there is just sorted alphabetically no matter what option I choose. I know in old firefox versions you could put timestamps on the websites in history.

Is my only option to downgrade?

Thanks.

Asked by hides 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Error while synchronizing: Cannot find server

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wr… (read more)

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wrong server" error.

Asked by Selik 7 years ago

Last reply by guigs 7 years ago