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  • Archived

I need to erase a faulty email address,when I try to use the new correct one it inserts the old one

there was a fault on a gmail address,I got the correct address &the first time I used Firefox without linking it worked fine now it keeps picking up wrong address,how… (read more)

there was a fault on a gmail address,I got the correct address &the first time I used Firefox without linking it worked fine now it keeps picking up wrong address,how do I get rid of gmail from Firefox

Asked by ralphy1601 7 years ago

Last reply by jscher2000 7 years ago

  • Archived

Conflict with Aisquared ZoomText, scolling breaks up text

Recently my technician switched me to Mozilla Firefox & Thunderbird. I am 88 and only have low vision with Macular Degeneration. To use the computer I have to use a … (read more)

Recently my technician switched me to Mozilla Firefox & Thunderbird. I am 88 and only have low vision with Macular Degeneration. To use the computer I have to use a text magnifier. The one I use is ZoomText from AiSquared in Manchester Center VT. Currently they do not support Mozilla even thoughI have repeatedly contacted them.

The problem is that when I scroll in any application the text breaks up and becomes unreadable which is annoying to say the least. Would you please contact them and see if you can resolve this problem. support@aisquared.cm.

I was switched from IE because of problems and would prefer no to go back to it.

In SW Ontario, Canada

Asked by jarrovian 7 years ago

Last reply by cor-el 7 years ago

  • Archived

How to remove S.ytimg.com virus?

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused… (read more)

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused my computer to operate very, very slowly.

Asked by nitro476 7 years ago

Last reply by iamjayakumars 7 years ago

  • Archived

How do I contact Firefox to ask a question (my problem hasn't been solved by posting it)?

I'm having a problem with the Password Manager, and I posted the question on the support site, but I only received one response and it didn't solve the problem. This is … (read more)

I'm having a problem with the Password Manager, and I posted the question on the support site, but I only received one response and it didn't solve the problem. This is the problem:

Just recently, I updated from Firefox 26 to Firefox 27. After updating, the saved passwords/log-ins function ceased functioning. When I go to websites that I frequent, like eBay, the login page used to load with my username and password populated in the appropriate fields. Now none of these sites will load the login info. Even on new websites, FF will ask me if I want to "Remember Password", and when I click on "Remember Password" and then return to the site later, it won't populate the login info.

Asked by maxryden 7 years ago

Last reply by Moses 7 years ago

  • Archived

Oops, you are trying to do something that you are not allowed to do.

I decided to try my hand at creating a theme. I filled out all of the forms, uploaded the images (that were the appropriate sizes), selected the colors, was happy with t… (read more)

I decided to try my hand at creating a theme. I filled out all of the forms, uploaded the images (that were the appropriate sizes), selected the colors, was happy with the preview and clicked 'Submit'. The following screen said, "Oops! You are trying to do something that you are not allowed to do." I clicked the back button and re-tried, then received the error message that the theme name was already taken. I re-named it, re-submitted and went back to the 'oops' screen. This cycle repeated no less than 20 times. I tried theme names that were so off the wall, there's no way that all of them were taken. I think that it was failing due to whatever error it was encountering.

Asked by kerryberry00 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Firefox presenting random ads, websites, and reset connection messages.

A few days ago, I was presented with a bunch of random ads that would pop up on google and random articles I had been reading. I have also been having trouble with the c… (read more)

A few days ago, I was presented with a bunch of random ads that would pop up on google and random articles I had been reading. I have also been having trouble with the connection supposedly resetting on multiple occasions, very often.

If someone will tell me how to upload screenshots, I can show pictures of the problems I am having. Thanks!

Asked by kchaubc 7 years ago

Last reply by cor-el 7 years ago

  • Archived

how do I get firefox to place photos from my e-mails into "iPhoto"??

I had safari before, now have firefox.....firefox will only let me put photos from e-mails into "downloads". I want them in iPhoto, but they will not go from firefox nor… (read more)

I had safari before, now have firefox.....firefox will only let me put photos from e-mails into "downloads". I want them in iPhoto, but they will not go from firefox nor from downloads now....unless I switch back to safari and safari is extremely slow and sometimes does not work at all.  ????????

Asked by rtmac 7 years ago

Last reply by Moses 7 years ago

  • Archived

Tools, Options, Security Tab: Missing Option

To be specific and as an example: When accessing Tools, Options, Security Tab, a supposed link/box to click upon is supposed to be seen which states (paraphrased): click … (read more)

To be specific and as an example: When accessing Tools, Options, Security Tab, a supposed link/box to click upon is supposed to be seen which states (paraphrased): click box to allow websites...(have forgotten exact language), but it the subject is in response to a "fix" for turned off cookies, etc. Any recognition? Hope so!

Asked by SweetFacz3913 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Hello, I renewed my online banking cerificate and I want to replace the old one.

When I'm trying to import the new one it sais that this certificate has already been installed. Should I delete and distrust the old one? Will it let me to add the new ce… (read more)

When I'm trying to import the new one it sais that this certificate has already been installed. Should I delete and distrust the old one? Will it let me to add the new certificate after that?

Asked by Bsiderova 7 years ago

Last reply by cor-el 7 years ago

  • Archived

les pages et onglets se chargent très lentement ou bien elles ne se chargent pas , que faire ?

Quand je démarre firefox déja c'est un peu lent puis après quand je veux aller sur un site peu importe lequel et bien la page met beaucoup de temps à charger et pareil po… (read more)

Quand je démarre firefox déja c'est un peu lent puis après quand je veux aller sur un site peu importe lequel et bien la page met beaucoup de temps à charger et pareil pour les onglets (le rond au niveau de l'onglet tourne longtemps) de même pour afficher les images google en taille réelle.

Asked by lolipi72 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Bottom of page missing, scrollbar not sufficient to scroll up

Since the last update to FF 27.0.1 the bottom edge of one of the pages I use vanishes below the bottom edge of my screen. Scrollbar and spinning wheel of my mouse seem to… (read more)

Since the last update to FF 27.0.1 the bottom edge of one of the pages I use vanishes below the bottom edge of my screen. Scrollbar and spinning wheel of my mouse seem to work but cannot bring up the bottom edge to vsisbility. Seems like they are operating on a much higher screen.

The site I am having trouble with is Google analytics, a site that is quite heavily in used by webmasters. So I think if this was a problem of this site, then it would have been adressed in the meanwhile, for some of the important controls cannot be accessed.

I did reset FF to original settings. I find the Searchbar (ctrl-F) aoppears and the page seems to adjust for the missing pixels (some movement in the vertical scrollbar) but I can be mistaken here.

I am running FF on Windows XP, I know this is not the most modern approach, but still, it does suit me all right, so I would hate to spend the money to upgrade to a newer version of windows.

Asked by Gummibaer 7 years ago

Last reply by guigs 7 years ago

  • Archived

I can not sync my iphone firefox with my pc firefox. I have read the help articles and I don't find on either device to place to add three codes or codes?

I would like to sync my devices with my firefox browser on my computer. Two pcs, home and laptop and an iphone. I have read much about it and can't navigate through it wi… (read more)

I would like to sync my devices with my firefox browser on my computer. Two pcs, home and laptop and an iphone. I have read much about it and can't navigate through it with the articles.

Asked by IGreathead 7 years ago

Last reply by vikkp 7 years ago

  • Archived

When viewing websites a white box appears over text briefly

When I view websites that have a Facebook plug in I get this white box that appears briefly over the text htat makes it difficult to read. Please see the screen shot atta… (read more)

When I view websites that have a Facebook plug in I get this white box that appears briefly over the text htat makes it difficult to read. Please see the screen shot attached

Asked by mremis 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Can not delete bookmarks in firefox 27

I am trying to organize my bookmarks in Firefox. Many are old. I want to organize and delete unused bookmarks. I have followed the firefox help tutorials but none of the … (read more)

I am trying to organize my bookmarks in Firefox. Many are old. I want to organize and delete unused bookmarks. I have followed the firefox help tutorials but none of the the method ssuggested work. Suggestions?

Asked by sambur 7 years ago

Last reply by cor-el 7 years ago