Showing questions tagged: Show all questions
  • Archived

Reinstalled and I am unable to restore my old password files.

I refreshed Firefox to fix a problem of links not loading to no avail so I decided to reinstall. First I copied my profile folder. After reinstalling Firefox I was able… (read more)

I refreshed Firefox to fix a problem of links not loading to no avail so I decided to reinstall. First I copied my profile folder. After reinstalling Firefox I was able to import my bookmarks from a previously exported backup. Here's the fun part...I am unable to find the new profile folder so I can copy my old password files into it. The new folder has only 6 folders and 1 file in it whereas the old profile folder had about 19 folders and 52 files. The 2 files I need to copy back into my new profile folder are logins.json and key4.db. So far I have been unable to Google any helpful support articles so I decided to try Mozilla support directly. I am desperate to restore my old files because if I have to manually copy passwords from a different Firefox installation it will take a loooong time.

By the way, the original issue of Firefox not loading has occurred on my other computer as well. Is the new version broken?

Asked by Chaffee 1 year ago

Last reply by cor-el 1 year ago