Firefox Support Forum

I have 2 computers that are both newly (and fully) formatted. Both are running win7 64bit with the latest firefox, and on the first one i have set up the entire Firefox with all the bookmarks and addons and settings.

When i log into sync on my 2nd computer it does sync the addons and the bookmarks - but none of the settings/preferences. I did make sure that the preferences are checked in the Sync settings, and i have tried the sync now button. I also tried logging out of sync and back into it, restarting my PC, resetting firefox to default and even deleting all firefox profiles and settings files. I have cookies allowed/enabled in case that is relevant, and firefox is updated to the latest version.

Can anyone tell me how do i make firefox sync the preferences? It is the most important part of the "sync" feature for me, and it is not working :(

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that the PCs synced an hour ago, they haven't.

I try to follow https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-#w_step-1-unlink-all-of-your-devices-from-the-old-sync but fall down at the first hurdle:

"Click the menu button Fx57Menu and choose Options. Select the Sync panel. "

But I don't see a Sync panel.

Similarly there are frequent instructions such as:

"On a computer:

   Click the menu button New Fx Menu and choose Sign in to Sync and follow the instructions to create your account. "

There is no Sign in to Sync on my computer, despite my having logged in to Firefox Sync and being told that my PCs are syncing.

Odd.

Anyway, assuming that someone can point me in the right direction on this puzzling connundrum, I still have the problem of two very different bookmarks sets, A and B. I don't want B to pollute A, in fact I would like A to overwrite B. How to ensure that happens?

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again and i have to reset them again. Any idea why this is happening? I use firefox on my PC and Laptop... is this a synchronisation issue?

i have just figured out after searching, that it is not possible to change my email for my firefox sync. it is already a nightmare for me that nokia email provider just simply closes down my account which i use for EVERYTHING in my life... i have somany account to change the email in it, but firefox sync doesn't allow me to do that. i really don't want to lose any details of my mozilla settings, so will it be possible to keep it with a non-existing email? or is there a way to open a new account with a new email and merge my settings to it?

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on firefox for a few days and when I did my bookmarks were gone as well as my toolbar bookmarks and my history. I start to wonder what happened and then I realised that there was a grey bar at the bottom of my browser stating, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.." I had no idea why this would happen as I never had this problem before so I look at the firefox support database but since I'm quite the greenhorn when it comes to programming there was only so much I could understand. I did try looking for corrupt or locked profiles but I saw none. Now as of today it's going on 2 months since the problem began and just today I recieved the firefox 32.0 update but still have this problem so I'm at my wits end and I not sure if I'll ever get it working again. Also my sync account is the one under the new system I had updated a few days before the problem began it also seems to be working on my other devices. Im lost without my bookmarks please help.

Tried updating email, which was successful, but still do not get an email to new address concerning account being locked of sync, but I am logged in with cell phone, so the account can't be locked.

No more - that's it - I can't confirm set-up sync because it won't accept my valid uk mobile number in whatever format I enter it (0044, +44, ++44, with or without leading 0)

I don't recall doing any upgrade or update of firefox, but recently, I get log on screens prompting me to sign up for Sync. Along with the proper prompt that firefox gives to remember passwords is a prompt to sign up for sync and to learn more about sync.

I DO NOT WANT IT. Please don't try to convince me how good it is.

How do I get Firefox to quit asking me about it at every turn?

I found once a web prompt where the "about:config" file could be modified and successfully eliminated Some of the prompts for sync, but can't find that again to fix all of my computers.

I have liked Firefox because it had not forced unwanted advertising in my face. I am very disappointed that now advertising for Mozilla is forced in my face.

Help me get rid of it entirely.

I lost access to my previous laptop because it was damaged. I have bought a new laptop and was wondering if there is a way to get all my bookmarks onto this new pc.

I would really like to be able to store the data (that syncs to and is added to by all my devices) somewhere private, like on a machine or drive I establish as a server. Certain data in my bookmarks comprises information I would not like to have associated with an account that is just "out there" on Mozilla's servers or someone else's.

This is THE reason I have been avoiding using Firefox Sync, from the time that it became possible to use it until the foreseeable future - my uncertainty with respect to whether or not I'll have the final say in who gets to *host* my data. I feel that I should have the ability to define privacy in my own, uncertain terms... and I have not found an answer as to whether I can or not, yet.

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have transferred, having a quick look through the log, it says the transfer was vetoed?

1535196919532	Sync.LogManager	DEBUG	Flushing file log
1535196919640	Sync.LogManager	DEBUG	Log cleanup threshold time: 1534332919640
1535196919703	Sync.LogManager	DEBUG	Done deleting files.
1535197206658	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:fxa_status
1535197206658	FirefoxAccounts	DEBUG	fxa_status received
1535197206659	FirefoxAccounts	DEBUG	service: sync
1535197206659	FirefoxAccounts	DEBUG	is private browsing: false
1535197210025	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:loaded
1535197210025	FirefoxAccounts	WARN	Unrecognized FxAccountsWebChannel command: fxaccounts:loaded
1535197250657	Sync.Service	DEBUG	User-Agent: Firefox/61.0.2 (Windows NT 6.1) FxSync/1.63.0.20180807170231.desktop
1535197250657	Sync.aService	INFO	Starting sync at 2018-08-25 12:40:50 in browser session 6tvasCr884ze
1535197250658	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1535197250662	Sync.Status	INFO	Resetting Status.
1535197250662	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1535197251282	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/collections
1535197251283	Sync.Service	DEBUG	Fetching server configuration: https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251478	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251479	Sync.Service	DEBUG	Fetching global metadata record
1535197251479	Sync.Service	DEBUG	Clearing cached meta record. metaModified is 1534684595.4, setting to 1535196920.18
1535197251666	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/meta/global
1535197251667	Sync.Service	DEBUG	Weave Version: 1.63.0 Local Storage: 5 Remote Storage: 5
1535197251667	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1535197251667	Sync.Service	INFO	Testing info/collections: {"passwords":1535196242.02,"tabs":1535196919.17,"clients":1535196552.94,"crypto":1534684596.05,"forms":1535196422.52,"meta":1535196920.18,"bookmarks":1535196392.11,"history":1535196919.83}
1535197251667	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 1534684596.05
1535197251667	Sync.Synchronizer	DEBUG	Refreshing client list.
1535197251668	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1535197251668	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1535197251860	Sync.Collection	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/clients?full=1&limit=1000
1535197251869	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 3 reconciled.
1535197251870	FirefoxAccounts	TRACE	FxAccountsPush registerPushEndpoint
1535197251876	FirefoxAccounts	DEBUG	FxAccountsPush got subscription
1535197251877	FirefoxAccounts	DEBUG	registering new device details
1535197251878	Services.Common.RESTRequest	TRACE	local time, offset: 1535197251878, -173
1535197251878	Services.Common.RESTRequest	TRACE	hawk auth header: Hawk id="94c726dfa044012be73ea6fc41b8eaa2c6ec675956c0fbd623346d3fd194a7a3", ts="1535197251", nonce="W5fVJG0S86Q=", hash="mB0LTT5Gq6rsNBm7kpur67rgWMZTyt9eZDqgxRI2moU=", mac="D25AGPx9S7+9Asp6x2ViZC2S40+5bFVgq0GLXq8wlEo="
1535197251879	Services.Common.RESTRequest	DEBUG	POST request to https://api.accounts.firefox.com/v1/account/device
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header authorization: ***** (suppressed)
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header content-type: application/json
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header accept-language: en-US, en
1535197251879	Services.Common.RESTRequest	DEBUG	POST Length: 412
1535197251879	Services.Common.RESTRequest	TRACE	POST Body: {"name":"Windows’s Firefox on Win","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com:443/wpush/v1/gAAAAABbgTw7MfHKEHd7Amh2jckUNYjroPWFI42B5uy-NbyJ3xNXu3i4stvX1CMZHEjXS6Kq-34wnVe6afQ6VqoQAk8Bd2lUZlKSkxKiVp3tVGpnW541IOYcIRCJmZybdNkFL0AAJyEt","pushPublicKey":"BL6JVQ-ou3AUchMX1wI63dzI8FFApdaqRmDGZcfTrrxVwiNaEe74kGpSpIbDxMiB7Kss3ppaKJhMQ0ZqzUGhvP4","pushAuthKey":"tOMNSYkdAHAMvAAAqLf3Rg"}
1535197252066	Services.Common.RESTRequest	TRACE	onStartRequest: POST https://api.accounts.firefox.com/v1/account/device
1535197252067	Services.Common.RESTRequest	TRACE	Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0
1535197252067	Services.Common.RESTRequest	DEBUG	POST https://api.accounts.firefox.com/v1/account/device 400
1535197252067	Services.Common.RESTRequest	TRACE	POST body: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252068	Hawk	DEBUG	(Response) /account/device: code: 400 - Status text: Bad Request
1535197252068	Services.Common.RESTResponse	TRACE	Processing response headers.
1535197252069	Hawk	DEBUG	Clock offset vs https://api.accounts.firefox.com/v1: -69
1535197252069	FirefoxAccounts	ERROR	error POSTing /account/device: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252069	FirefoxAccounts	ERROR	device registration failed: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252071	FirefoxAccounts	DEBUG	_updateAccountData with items: ["device"]
1535197252071	FirefoxAccounts	DEBUG	writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252071	FirefoxAccounts	TRACE	starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252104	FirefoxAccounts	TRACE	finished write of json user data - took: 32
1535197252104	FirefoxAccounts	DEBUG	writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"]
1535197252105	FirefoxAccounts	TRACE	starting write of user data to the login manager
1535197252127	FirefoxAccounts	TRACE	finished write of user data to the login manager
1535197252132	Sync.EngineManager	DEBUG	Could not get engine: clients
1535197252132	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252132	Sync.Synchronizer	INFO	Updating enabled engines: 3 clients.
1535197252133	Sync.EngineManager	DEBUG	Could not get engine: recentHistory
1535197252133	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252134	Sync.Synchronizer	INFO	Syncing all enabled engines.
1535197252136	Sync.Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1535197252138	Sync.Engine.Passwords	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252140	Sync.Engine.Tabs	INFO	1 outgoing items pre-reconciliation
1535197252142	Sync.Engine.Tabs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252150	Sync.Engine.Tabs	INFO	Posting 1 records of 2257 bytes with batch=true
1535197252151	Sync.Collection	DEBUG	POST Length: 2257
1535197252345	Sync.Collection	DEBUG	POST success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/tabs?batch=true&commit=true
1535197252353	Sync.Engine.Bookmarks	DEBUG	Checking if server sync ID iPTfZedR523F matches existing
1535197252368	Sync.Engine.Bookmarks	INFO	0 outgoing items pre-reconciliation
1535197252372	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252399	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}
1535197252402	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1535197252402	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1535197252407	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)

I can send from iPhone to desktop no problem. But Desktop to iPhone never works. both are connected and synced. tried disconnecting and re-syncing, but still no. If i keep the page open on desktop i can find it in the Library on iPhone. but that's kinda long-winded when it should be much easier.

Trying to sync FF to new computer (from Windows 7 to 8.1). I get the 12 dig code from the new computer and enter it on the old one. Nothing happens. Step 5 in the Sync instructions ("When the code is accepted you will see a Device Connected message and your device will immediately begin syncing. Click Finish to close the setup window. ") doesn't happen. I do not see "Device connected". All that happens is that the box returns to the Welcome! text and asks if I want to set up an account or if I have one already.

On the new computer, nothing changes. The "Next" button under the generated code does not light up.

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything I could find on this site, including the links to the instructions and the troublehooting, replies to questions, and even the video.

Am I right in assuming that because the Firebox versions don't match that sync won't work? Or is there yet something else that is the reason? Or can it be done, and I just haven't figured it out?

Thanks for your help.

Hi http://pastebin.com/ph8EHZvd (tokens, ids and email I've replaced with * for security reasons) The same problem i have on different operation systems during the last month. http://rghost.ru/private/58388719/2e5666c1c3b1c1969b99cd7df038491d/image.png

It's a new version of Sync.

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

I have a bookmarks folder with many links and many folders and subfolders to organize them (15+years worth). I am very good about deleting any unwanted bookmarks and I also even change the titles to make them more concise. But despite my efforts at organization, firefox freezes and stalls every time I try to make even the slightest change to one of these bookmarks (ie change the title or location of the bookmark using bookmarks manager) and then I have to wait 10 - 15 seconds for firefox to make the change and unfreeze itself so I can move on. As a result it is becoming intolerable to even use anymore. I imported the same exact bookmarks into chrome and it doesn't have any of these delays. I do not sign into chrome whereas my firefox has my account linked to several other devices. Is that why my firefox bookmarks are so slow to update (because it takes so long to send the updated info to the central server that then has the info ready for next login from that or another device)? If so then am I going to have to just stop using my firefox sync acct and to go back to a cloudless bookmarks folder with no ability to sync between my laptop, desktop &tablet just to avoid waiting 10-15 between adding or making any change to bookmarks before continuing to work? Would having the sync only apply to two devices make it sync faster than if I have 3 or 4 devices with my sync acct linked? Eliminating bookmarks is not an acceptable solution...like I said I am already good about renaming and organizing them (or at least when that function used to work in a timely manner). Thank you for your help!

I have three Windows machines and one Linux Ubuntu 16.04 LTS machine, which by the way runs W7 inside on an emulator. Is it possible to use the profile from my main computer in Ubuntu machine? I assume I can use it in the emulated W7 on that machine, it is W7. Thanks, Fred