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  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 2 years ago

Last reply by guigs 2 years ago

  • Archived

I have found a dangerous website that needs to be blocked ASAP

This website: letsplayme.xyz Seems to contain malicious code and is really hard to close because it seems to exploit the fact that window closing is deactivated as long a… (read more)

This website: letsplayme.xyz Seems to contain malicious code and is really hard to close because it seems to exploit the fact that window closing is deactivated as long as a sub-window is open. This needs to be addressed ASAP.

Asked by Luk164 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Virus attack when clicking open FireFox

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This h… (read more)

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This has been going on for about a 3 days now. Is there anything you can do to your FireWall and Other Security Software from allowing this Virus from trying to attack Mozilla FireFox? Please advise.

Asked by DawnL762 2 years ago

Last reply by star 1 year ago

  • Archived

Browser Hijackers.

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org. Why is it so easy for … (read more)

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org.

Why is it so easy for these to install into Firefox without the users permission (as any browser Hijacker naturally does not need) and Firefox simply lets it slide?

In 2017 alone, I've had this issue over 10 times, whereas using Chrome for years, I've not once had this issue (but, I hate chrome for other reasons).

Is there a way to prevent anything installing to Firefox (as in ANYTHING whatsoever, everything I need or will ever need is already installed).

Note: 3rd party packaged apps that install these hijackers, only target Firefox 90% of the time, I have Chrome, Opera, SafeZone and Edge installed on the same PC, and none of these get targeted by these packaged Hijacker/adware software (usually). There is clearly a flaw in Firefox's security as far as I can tell, because it'll target Firefox regardless of where I downloaded/copied any such installers from. (not that installations particularly take not of that, lol)

I just want to know how to prevent anything and everything from being installed into firefox without my permission. I don't care if I can never download another extension ever again.

Asked by BrandonEllis 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What is happening? While using Firefox hackers took over my computer showed me that they had all my passwords and wanted 500 for security

While browsing on Firefox and error message appeared that said my computer was in jeprody and to call this number immediately (866 368 2344). My wife freaked out and did… (read more)

While browsing on Firefox and error message appeared that said my computer was in jeprody and to call this number immediately (866 368 2344). My wife freaked out and did it. Big mistake. It wasn't Microsoft. They showed me that all my passwords were known by them and ,presumably the bad guys, and wanted $500 for security help. I refused and they got short with me and hung up. I froze my credit cards and bank accounts and changed all my passwords, did a couple different malware and virus scans (Malwarebytes found 126 problems which I quarantined). After that no other problems were found. I downloaded a free copy of BitDefender thinking I'd do some research in the morning and buy whatever the best antiviral program was out there. It was 11:30 pm by this time. I also erased and reinstalled Firefox. This morning the same screen popped up while browsing in Firefox. Same phone number. I'm absolutely freaked out and don't have a clue as to what to do next. It took me half hour to get a bug reporting account open cause I couldn't type the same password. twice. Turned off the computer and will take it to the local guru on Monday morning but thought I'd inquire with the MOZILLA Community to see if this had happened to anyone else. Maybe it doesn't have anything to do with Firefox. Dunno. It's an almost new HP 17 bs043d running Windows 10. Any help would be appreciated beyond measure. Thanks, Tim Cooper

Asked by Timacooper 2 years ago

Last reply by user633449 2 years ago

  • Archived

FireFox update problem

Firefox updated to 51.0 on a customers PC Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the du… (read more)

Firefox updated to 51.0 on a customers PC

Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the duplicates in the music folder but the pictures folder has a ton of trash in it, it does not belong there.

See this screen shot.

Asked by Terryl2 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Fake Firefox update and patch while using Yahoo.com

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware a… (read more)

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware attempt (see image) occurs when I visit Yahoo.com! I don't take the bait but it pops up almost daily when visiting Yahoo.com, item java script (firefox-patch.js) is always the same but the URL it's coming from changes each time.

Just and FYI to all.

Asked by Nodakman 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can Mozilla be hacked, and later distribute Malware in Automatic Updates, as in the recent Petya attack?

Given that this latest Petya malware attack apparently originated in a software company that got hacked, and unknowingly delivered malware in their software updates, how … (read more)

Given that this latest Petya malware attack apparently originated in a software company that got hacked, and unknowingly delivered malware in their software updates, how can we be confident that Mozilla's automatic updates are safe? I have since turned off Automatic Updates with FireFox and Thunderbird, but I would like to know what Mozilla is doing to guarantee that this can't happen with them. If I was out to cause chaos using this method, then Mozilla would be the first company I would think of to get deep worldwide infiltration of my malware. Has NSA already penetrated Mozilla, and if so were those exploits released into the wild along with all the others put out by "Shadow Brokers" recently?

Asked by Jeff_Jenness 2 years ago

Last reply by Richard_Palomer 2 years ago

possible malware sites opened

The new firefox should have some malware protection by default? I thought I can use it without blocking addons, maybe a mistake? On searching the web by google I came on… (read more)

The new firefox should have some malware protection by default? I thought I can use it without blocking addons, maybe a mistake?

On searching the web by google I came on a webpage, where another page suddenly opened and I could not leave with back button. Just another fake page opened.

I scanned the pages here (others are in the comment): https://www.virustotal.com/gui/url/518ffb491d9ae673e803a930d05aae5bd0db9536a93197bfb2a874de76009af2

Could there be some infection? What can I do now to be save?

I deleted cache inside firefox and after that a scan with clamscan. It could not find anything on my device.

Thank you

Asked by cj447 1 month ago

Last reply by cor-el 1 month ago

  • Archived

Our mp3 files in zip archives being tagged as harmful

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue… (read more)

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue disappeared suddenly. Today, it started to appear again and our customers are complaining - clearly worried what is happening. Any idea what is happening? How mp3 files zipped into one archive can be pointed our as harmful? How come it happens, then it disappears and appears again? Is this meant to be a protection or a piss content with the users? In our case we feel the later. How can this be fixed for good? Any help appreciated.

Asked by istoady 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I get rid the url redirect to https://yaiphstepanida.org/9081136529040/c44ce05f2d85b8c58bc81a3a3bbfeec9/58067108aca988eb7bd3de77f84d4144.html ?

Hello, I've literally had this problem for years. Periodically I will be redirected to a page which says a critical Firefox update is needed. I believe the URL… (read more)

Hello,

         I've literally had this problem for years.  Periodically I will be redirected to a page which says a critical Firefox update is needed.  I believe the URL changes but the current one is...

https://yaiphstepanida.org/9081136529040/c44ce05f2d85b8c58bc81a3a3bbfeec9/58067108aca988eb7bd3de77f84d4144.html At one point I even stopped using Firefox because of it. I had assumed it was caused by loadeding an addon with a hidden virus since refreshing Mozilla seemed to make it go away. I recently refreshed Firefox and haven't loaded any addons and it still appeared so clearly that is not it. Obviously I did not load the fake update. How do I get rid of it? TempusFugit

Asked by TempusFugit 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Firefox crashes

02374b70-65cd-4cd1-8f4e-0b44f5ad718d I noticed the crashing starting right about when I found some suspicious malware on my computer. I removed it and then it started cra… (read more)

02374b70-65cd-4cd1-8f4e-0b44f5ad718d

I noticed the crashing starting right about when I found some suspicious malware on my computer. I removed it and then it started crashing. I've updated my drivers, windows etc and nothing works. I have a few tabs open and it suddenly crashes, every one of them. It can be 10 minutes between or 10 seconds. How do I fix this? Very annoying, cant watch streams or youtube because i have to reload the tab and the video restarts. This happens in safe mode as well, and i have followed all the steps on your "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" page.

Asked by idaamt 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

'Error message: Look out! Virus Safe has blocked this site'- please help

I am getting this message on my MacBook when trying to access a new web page. I contacted virgin media and they say they cannot help. Apple also said that I needed to con… (read more)

I am getting this message on my MacBook when trying to access a new web page. I contacted virgin media and they say they cannot help. Apple also said that I needed to contact firefox. I can do searches in safari successfully it is only through firefox.


\\\\\

Look out! Virus Safe has blocked this site

We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings.

It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Sign in to My Virgin Media to change your Web Safe settings

Don’t think this page should be blocked? Let us know.

To find out more about how to get the best from the web for you and your family, visit internetmatters.org.

Asked by emilyhart 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I'm a internet crime victim of Google (FBI involved) and I need control of my internet browsers, How do I delete everything?

Google has taken over my computers, and have control of my browsers, phones, all my devices to include my printer. I just want to completely clean Firefox but there are f… (read more)

Google has taken over my computers, and have control of my browsers, phones, all my devices to include my printer. I just want to completely clean Firefox but there are files that they have made unavailable for me to delete. They went into my windows system files and loaded me down with add-on's and are using Parental Controls to limit my access to my own computer. Maybe it would be better if I closed my account and opened a new one after all my devices are clean, and back in my full control?

Asked by mdoolittle2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla crashes on start, even safe mode

It happened after Mozilla update. I've tried to make new install without erasing profile. It did not help. Crash ID: bp-0d04ac9e-c458-4007-bfa1-51ec92161205 Crash ID: bp-… (read more)

It happened after Mozilla update. I've tried to make new install without erasing profile. It did not help.

Crash ID: bp-0d04ac9e-c458-4007-bfa1-51ec92161205 Crash ID: bp-2da98071-8afe-4701-a3d2-6ebd82161205 Crash ID: bp-3af33859-2e9c-48cb-bef8-2af492161205

Asked by Unfamous 3 years ago

Last reply by FredMcD 3 years ago