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  • Archived

How do I update to a specific version of firefox?

I'd like to update my mac's firefox, but not to the latest version. I know about the directory of releases, but I can't seem to find advice on what to do once I download … (read more)

I'd like to update my mac's firefox, but not to the latest version. I know about the directory of releases, but I can't seem to find advice on what to do once I download the file. I don't want to create a separate profile, or risk messing up the profile/settings I have currently. So, any thoughts? Thank you in advance for the help.

Asked by N21 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 2 years ago

Last reply by cor-el 1 year ago

  • Archived

I need an older version to work on MAC OS10.5.8

I have a 2007 iMac and need a version of Firefox that will operate on MAC OS10.5.8 To be clear: I am NOT trying to update the computer. It is end-of-life. I just want t… (read more)

I have a 2007 iMac and need a version of Firefox that will operate on MAC OS10.5.8

To be clear: I am NOT trying to update the computer. It is end-of-life. I just want to use it as a spare and have internet access.

Asked by mobygrape 10 months ago

Last reply by James 10 months ago

  • Archived

Sign up for FireFox forum

How can I sign up for Mozilla (firefox) forum? I have an account, but won't recognize my credentials. They ARE correct. I try to set up a new account and the security que… (read more)

How can I sign up for Mozilla (firefox) forum?

I have an account, but won't recognize my credentials. They ARE correct.

I try to set up a new account and the security question "how many letters in Mozilla" doesn't work. The answer is 7, but says it's wrong. WFT?

Help w**********y@gmail.com

Asked by fl4321 2 years ago

Last reply by taccardi 1 year ago

  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some icons are disappearing in websites

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of… (read more)

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of text, which I'm assuming is the code that is used to create them. Usually, it's just one icon, typically a search or menu icon, but there have been more drastic cases, such as the screenshot of the Encyclopaedia Britannica website that I attached. Notice that many buttons, while still functional, are covered with strange text. One thing I'm suspecting is that I intentionally or inadvertently disabled an element (or something of that sort, sorry for my ignorance in the specificities) ages ago that was supposed to make these work, but I don't remember what I disabled, if I ever did. But other than that, I have no clue what causes this. In Tor, where I don't have an account and never interfered with the setup or settings, everything seems to work just fine; the buttons are right there. Hope someone can be of help.

Asked by sif 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why is firefox such a piece of crap?

It's awful. I switched from Chrome because it's a CPU hog, but FF is absolutely USELESS. NOTHING works. It crashes if there's more than like 5 tabs open. It WILL. NOT. … (read more)

It's awful. I switched from Chrome because it's a CPU hog, but FF is absolutely USELESS. NOTHING works. It crashes if there's more than like 5 tabs open. It WILL. NOT. PLAY. YOUTUBE. I have only one extension-- adblock-- and basically any site with blocked ads becomes useless. Convenient... These problems started literally the first day I used it. I've cleared cache etc, safe mode, and made sure the hardware settings were right. Nothing works. Piece of garbage. Good job screwing up a half decent product. It's crap now. Waste of my time.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by dominique.sportiche.koopman 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Webpages saved as PDFs are very large files compared to Safari

Webpages saved as PDFs using FF are very large files compared to the same webpage saved as a PDF using Safari. FF will create a 2-3 page pdf that is over 3 MB of data, w… (read more)

Webpages saved as PDFs using FF are very large files compared to the same webpage saved as a PDF using Safari. FF will create a 2-3 page pdf that is over 3 MB of data, while Safari saves the same pdf as 325KB. I never noticed this to be the case in the distant past but as my available storage space started shrinking rapidly on my MacBook I realized this might be the culprit.

I don't know when these large pdfs files started with FF but as I reviewed some similar files from several years ago, the same type of 2-3 page pdf in FF was in the KB, not MB of data. Can anyone help me understand why this is happening? Is there a setting that should be changed so these pdfs are not so bloated in size?

I am still using FF 88.0.1 having not made the leap to the newer versions of FF because of all the bad reviews. That said, I have not seen any info which indicates that FF scaled down pdf file sizes in the newer versions of FF.

In FF's Preferences pane PDFs are set to open in FF. Would it help reduce the file sizes if I changed that so they open in Mac's default application which I assume is Preview? I don't know if that's what the default preference was years ago when FF pdfs were much smaller files, or if changing that would make no difference at all.

Also, for what it's worth, I previously disabled FF's new-ish Print Preview Interface in about:config because it was consistently overriding the preset positions I set for my headers and footers, resulting in them being cut off the printed pages, however, the bloated pdfs were a problem long before FF introduced the Print Preview Interface feature.

Any suggestions on how to reduce the size of pdfs that FF is creating? I don't have and don't want to get a 3rd party application like Adobe Acrobat to deal with this, when I can simply use Safari as my browser. Thank you.

Asked by youngjane 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Full screen mode not working on mac

Hello, When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to ha… (read more)

Hello,

When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to happen) but the firefox search bar and bookmarks are still there on top.

When I go FS on my windows computer, the full web page displays and then when I hover op top the firefox search bar pops down until I hover off it, this is what I want to happen on my mac!

See attachment of firefox search bar staying while in FS mode and please help! Thank you for your time.

-Kyle

Asked by Kyle Wedoff 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Website fonts not being recognized / displayed correctly

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro. I've tried the f… (read more)

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro.

I've tried the following to fix this: I've cleaned out my cache and cookies. In Preferences/Languages/Fonts I've changed the san-serif type to Arial (helped some but not all); I've unchecked and then checked again "Allow pages to choose their own fonts, instead of your selection above." I've started looking at the html code to figure out the font settings but I really just need to have a functioning brower.

Any thoughts? I'd be very grateful. It's impacting my work, and I'm having to use other browers, which function without issues - but I like Firefox! This is a bummer. Thanks!

Asked by shirine.pont 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Location Sharing not working

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually a… (read more)

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually allowed location sharing. This is the message I receive when I try to use the terminal: Sorry, we can’t load Virtual Terminal. We couldn't access your location. To use Virtual Terminal, allow Clover dashboard to know your location on your browser, then refresh the page How do I get this corrected?

Asked by jordan17 1 year ago

Last reply by jjanderson403 1 year ago

  • Archived

Logging out doesn't delete Homepage and New Tab data

Hi! I weekly use Firefox on a shared computer and would like to have it delete Homepage and New Tab data automatically when I log out. How do I do this? If you need more… (read more)

Hi!


I weekly use Firefox on a shared computer and would like to have it delete Homepage and New Tab data automatically when I log out. How do I do this?

If you need more info please feel free to ask!


Kind regards, Rota

Asked by Rota 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Just got a new MacBook Pro and cannot copy images in Firefox

Ever since I got my new machine, running Monterey 12.0.1 Firefox will not copy images to the clipboard. Doesn't matter whether I use the trackpad, the menu, what webite … (read more)

Ever since I got my new machine, running Monterey 12.0.1 Firefox will not copy images to the clipboard. Doesn't matter whether I use the trackpad, the menu, what webite etc, it simply will not copy an image. Copying images still works in Chrome, Safari, and all my other software. It's only Firefox (running version 95.0.2 (64-bit)).

Asked by rdhancock 11 months ago

Last reply by Chris Ilias 11 months ago

  • Archived

Why does my search default keep changing?

Why does my search default keep changing? I set for Duckduckgo and it ends up Bing. I do not want Bing. I am on and IOS not a PC. How do I PERMANENTLY change it to MY cho… (read more)

Why does my search default keep changing? I set for Duckduckgo and it ends up Bing. I do not want Bing. I am on and IOS not a PC. How do I PERMANENTLY change it to MY choice of search engine? Thanks p.s. sometimes it will go to Yahoo, I do not want Yahoo.

Asked by drhighfield 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 1 year ago

Last reply by Chris Ilias 1 year ago