Firefox Support Forum

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

How do I find out what is going on to make it STOP?

Unable to enter characters in Flex (flash) text input field, until you click elsewhere and then click in the input field. This issue is specifically happening for Mozilla Firefox and ESR browsers on operating systems Windows 8/8.1/10. While no issues are seen on Windows 7.

Browsers on which this issue is seen:- Mozilla Firefox 54.0.1 Mozilla Firefox ESR 52.2.0 Mozilla Firefox ESR 52.1.2 Operating Systems:- Windows 8/8.1/10

This issue is not happening in other browsers like Internet Explorer.

This issue is exactly similar to the issue reported on MAC OS two years back. Below are the details:-

Bug 1158839 - [Mac] Unable to enter characters in Flex (flash) text input field, until you click elsewhere and then click in the input field

I play games on pogo.com. Some games require flash, so every time I play a game which needs flash, I get a message that my version of flash is outdated So I update it again (same version as before) and try to play the game after restarting Firefox, but get the same "outdated" message.

I'm using a MacBook Pro & up to date on all updates. The video seems to be loading, according to the icon in the lower right corner, but it never loads. I've done the trouble shooting for plugins page offered by Mozilla and tried disabling each plugin, then systematically activating each one, but still no go. Thanks for your time and consideration.

All game sites and facebook are showing me the flash crash screen. I have reset firefox twice and triple checked all settings. I have tried flash protected mode both on and off with the same results.

I have Windows XP and Firefox 52. Starting yesterday, I was no longer able to play videos in Youtube with either Flash or HTML5. Today I found out I can't play videos in Vimeo or Dailymotion either. How do I fix this?

Customers who have just upgraded to Firefox 51.0 are reporting rendering errors with our Flash games with Adobe Flash 24.0 We have reproduced the issue with the following environments:

Firefox 51.0, Flash 24.0.0.194, Windows 10 on a Dell XPS w01a Firefox 51.0, Flash 24.0.0.194, Windows 7, Lenovo X1 Carbon Thinkpad

In both cases, the PC's have touchscreens. We are not able to reproduce on non-touchscreen PC yet.

Attached are example of rendering issues. Note there is tearing in the text on one screenshot and the icons are not rendered fully in the other.

System Information

Time of this report: 1/30/2017, 14:15:26

      Machine name: 01388-X1CARBON
  Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
          Language: English (Regional Setting: English)

System Manufacturer: LENOVO

      System Model: 20A7S03400
              BIOS: Phoenix BIOS SC-T v2.1
         Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz (4 CPUs), ~2.7GHz
            Memory: 8192MB RAM

Available OS Memory: 7880MB RAM

         Page File: 5854MB used, 9902MB available
       Windows Dir: C:\windows
   DirectX Version: DirectX 11

DX Setup Parameters: Not found

  User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
   DWM DPI Scaling: UnKnown
    DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices

         Card name: Intel(R) HD Graphics Family
      Manufacturer: Intel Corporation
         Chip type: Intel(R) HD Graphics Family
          DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_221817AA&REV_0B
    Display Memory: 1824 MB
  Dedicated Memory: 192 MB
     Shared Memory: 1632 MB
      Current Mode: 1920 x 1080 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
     Monitor Model: unknown
        Monitor Id: LEN40A4
       Native Mode: 2560 x 1440(p) (60.004Hz)
       Output Type: Internal
       Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0014.4414 (English)

    Driver Version: 10.18.14.4414
       DDI Version: 11
      Driver Model: WDDM 1.1
 Driver Attributes: Final Retail
  Driver Date/Size: 5/12/2016 22:06:22, 24921384 bytes
       WHQL Logo'd: n/a
   WHQL Date Stamp: n/a
 Device Identifier: {D7B78E66-4956-11CF-2465-1602B6C2C735}
         Vendor ID: 0x8086
         Device ID: 0x0A16
         SubSys ID: 0x221817AA
       Revision ID: 0x000B
Driver Strong Name: oem81.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.14.4414:pci\ven_8086&dev_0a16
    Rank Of Driver: 00E62001
       Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2)