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  • Archived

Firefox Unable to play Prime Videos & Netflix Videos

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com an… (read more)

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com and when the tech started asking questions about my operating system, I knew they had pulled a fast one. Now Amazon.com has done the same thing with Firefox. This browser should be hiding the underlying operating system, because it's not necessary. I can use both websites with Chrome and have no issue. The same version of Firefox is on my laptop, but it has no problems because that thing is on Windows 10.

I won't bother with all the nonsense written about troubleshooting, because this is strictly the functionality of those websites peeking under the browser to check the O.S. Firefox needs to fix this hole immediately! You're messing with my money now. Monopolies shouldn't be able to control our hardware like this; they're not paying for any of it.

Oh, my TV is having a problem with the apps, so I was forced to watch videos with my computer instead. My laptop screen is too small and can't have my booming speakers connected to it. My desktop monitor is 34".

Asked by King Ray 7 months ago

Last reply by cor-el 7 months ago

  • Archived

I need an older version to work on MAC OS10.5.8

I have a 2007 iMac and need a version of Firefox that will operate on MAC OS10.5.8 To be clear: I am NOT trying to update the computer. It is end-of-life. I just want t… (read more)

I have a 2007 iMac and need a version of Firefox that will operate on MAC OS10.5.8

To be clear: I am NOT trying to update the computer. It is end-of-life. I just want to use it as a spare and have internet access.

Asked by mobygrape 6 months ago

Last reply by James 6 months ago

  • Archived

Can't enrol into Two-Step Authentication

Good day, Really happy to see that mozilla is tightening up security. But unfortunately, I can't enroll into Two-Step Authentication everytime I enter code it's not being… (read more)

Good day,

Really happy to see that mozilla is tightening up security. But unfortunately, I can't enroll into Two-Step Authentication everytime I enter code it's not being accepted. I tried multiple android apps of those codes and non of them work for me.

Because of that, I lost access to addons.mozilla.com account, because system doesn't let me in without 2step auth enabled.

Any chance I can use yubikey's intead of those auth apps? or anything else I can do?

Asked by Stas 7 months ago

Last reply by nzmusiclover2192 2 months ago

  • Archived

Restoring Deleted History and Cache.

I added a plugin that enabled privacy.clearonshutdown for a number of settings and I have lost my Cache and History. Is there a way for me to restore that data? I haven't… (read more)

I added a plugin that enabled privacy.clearonshutdown for a number of settings and I have lost my Cache and History. Is there a way for me to restore that data? I haven't restarted my computer yet.

I was looking at other options: https://support.mozilla.org/en-US/questions/1290163 and apparently there is an index.dat thing I could use as well, but I can't find it. I really can't afford to lose yet more data after my last mistake.

Asked by J.A. 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Firefox Requiring Refresh

Firefox now requires a refresh to use every time it's opened. If I don't it keeps displaying that every page I attempt to go to has an expired https. It requests that I c… (read more)

Firefox now requires a refresh to use every time it's opened. If I don't it keeps displaying that every page I attempt to go to has an expired https. It requests that I contact the owner to notify them of the problem and to try again. It does not connect to any webpage without a refresh. I've attempted troubleshooting mode and without a refresh, it still does not work. The refresh only lasts for about 10-15 minutes before another is required. All extensions are removed and even just attempting to go to google.com results in the same problem.

Asked by LupisLupine 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

getting back to Light background on "New Tab" page

For over a year (just over a year on this computer and a few more years on a different computer) I have had a custom theme at the top appearing from the file menu through… (read more)

For over a year (just over a year on this computer and a few more years on a different computer) I have had a custom theme at the top appearing from the file menu through the address bar. The computers have also always had the New Tab menu being a light colored screen. I turn on the computer today, to find I guess Firefox updated last night? and completely got rid of the lightness of that page to make it dark, leaving me on the verge of a migraine every time I have to look at that thing.

How do I get rid of that dark page, back to the lighter version WITHOUT getting rid of my custom banner at the top? (yes I tried to use the light extension in theme and that gets rid of the banner and leaves me with a horrible white at the top which is just as big of an issue for me as all the black. I really need that like muted Tan back.)

Asked by emprusso 7 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

Firefox get error when loginning into Godaddy Microsoft 365 account

I just downloaded and installed latest Firebox browser on Windows 10 64bit Pro system. I use to be able to log into my Godaddy Microsoft 365 account. Now I get the foll… (read more)

I just downloaded and installed latest Firebox browser on Windows 10 64bit Pro system. I use to be able to log into my Godaddy Microsoft 365 account. Now I get the following:

===========================================

Your browser is a bit unusual...

Try disabling ad blockers and other extensions, enabling javascript, or using a different web browser.

===========================================

I turned off blocking, popup adds and still gets same error (I stopped Firefox and restart and same issue).

Please help. Fred Kuhlman

Asked by dagget2 7 months ago

Last reply by FredMcD 4 months ago

  • Archived

Cookies "Manage Exceptions" - Unable to select "Allow". When I do, only "Allow for Sessions" is selected.

Several Firefox updates ago, I lost the ability to retain cookies in Firefox. The result is I have to keep signing into websites (e.g., Amazon, Facebook), rather than th… (read more)

Several Firefox updates ago, I lost the ability to retain cookies in Firefox. The result is I have to keep signing into websites (e.g., Amazon, Facebook), rather than the websites "remembering" me, which is how it had been for years.

I keep trying to add these (and other) website to Cookies "Manage Exceptions" - but I'm unable to select "Allow". When I do, only "Allow for Sessions" is selected for each website. And even "Allow for Sessions" doesn't last. The websites are gone the next time I open Settings.

Ask to save logins and passwords for websites is selected. "Remember browsing history" IS selected.

Despite a number of updates, this problem has persisted. Please help.

Asked by kjsles444 6 months ago

Last reply by cor-el 6 months ago

  • Archived

secure.ipower.com. PR_CONNECT_RESET_ERROR

I get this error secure.ipower.com. PR_CONNECT_RESET_ERROR when I try to get in contact with www.ipower.com my Internet website service. Any ideas I have tried to access … (read more)

I get this error secure.ipower.com. PR_CONNECT_RESET_ERROR when I try to get in contact with www.ipower.com my Internet website service. Any ideas I have tried to access functions in Firefox & Google get the same message. Does anyone know if this company is down, out of business or ???

Kindest Regards David Tozer

Asked by DinkyClub.net 6 months ago

Last reply by David Tozer 6 months ago

  • Archived

Firefox taking a really long time loading after startup

I am using Windows 10 on an Aspire E17. After startup over the last month or more, I have found that Firefox is taking an exxxxxtremely long time to load - something appr… (read more)

I am using Windows 10 on an Aspire E17. After startup over the last month or more, I have found that Firefox is taking an exxxxxtremely long time to load - something approaching 10 minutes at time. I have the opening page set as Google and that seems to be the one that loads the longest, others pages less so. Some of this is also due to Windows' MsMpEng.exe, which is of the habit of hogging around 100% of memory resources according to task manager.

Any suggestions?

Asked by Lover_of_Goats 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Now to change my email address?

How does one change the email address on the account? I tried deleting the account, but I never receive the authorization code from my old email address, so I could not d… (read more)

How does one change the email address on the account?

I tried deleting the account, but I never receive the authorization code from my old email address, so I could not delete the account.

Any information would be helpful.

Thank you.

Asked by N602 6 months ago

Last reply by Paul 6 months ago

  • Archived

Wikipedia won't open: "Problem loading page".

Have downloaded the latest version and have cleared the cache. Still the problem persists, which by the way just suddenly started two days ago. Don't have a problem with … (read more)

Have downloaded the latest version and have cleared the cache. Still the problem persists, which by the way just suddenly started two days ago. Don't have a problem with other sites. (Same problem with Chrome.)

Asked by chalmerslorna 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

FIREFOX PROBLEM, Help need!

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www, Please help me … (read more)

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www,

Please help me to investigate the problem,...

Mathew

Asked by lampik 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

How to view website while offline

Hi! I'm looking for a way to view a wi-fi troubleshooting page while offline. What options do I have? I've tried "Work Offline" but that doesn't seem to do anything, so i… (read more)

Hi!

I'm looking for a way to view a wi-fi troubleshooting page while offline. What options do I have? I've tried "Work Offline" but that doesn't seem to do anything, so if you have any manual for that option or a different one please let me know.

Thanks :)

Asked by Rota 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Mozilla updates always allow unwanted ads in my earthlink email

Hello, I have had Mozilla as my browser for years and earthlink as email without unwanted ads. Everytime Mozilla updates, I am frustrated with ads interfering with my wo… (read more)

Hello, I have had Mozilla as my browser for years and earthlink as email without unwanted ads. Everytime Mozilla updates, I am frustrated with ads interfering with my work in email. I am old school (not what you have but how well you use what you have) and Windows 7 is just fine for me. It is only recently that this is happening. I really want those disruptive google ads out of my email. I contacted Earthlink and they said it was a power above them. I would so appreciate getting rid of this clutter that just angers me. I am 79 with double vision problems and have important work to do.

Thank you

Asked by yesroses 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

xml to firefox addon

Hey, I have a xml file and want to import this as a firefox addon. But when importing it to firefox (just drag-and-dropped it into a new tab), it shows something like "t… (read more)

Hey,


I have a xml file and want to import this as a firefox addon. But when importing it to firefox (just drag-and-dropped it into a new tab), it shows something like "this xml file has no style information" and so forth.

Is there a possibility to add this file as an firefox addon?


Thank you!

Asked by Maximilian Richard 6 months ago

Last reply by FredMcD 6 months ago