Firefox Support Forum

...Pretty much exactly like the title says. I checked the plugin checker after updating to Firefox 30 to see if there was anything that needed updating. Of course, there was: Shockwave and "Adobe Acrobat NPAPI Plug-in".

While I was able to get Shockwave up to date just fine, the Adobe Acrobat NPAPI Plug-in is presenting some trouble. As in, when I click "Update Now", instead of redirecting to an update page, it redirects right back to the Plugin Check page.

Where can I go to update this plugin? Does it need to be updated? Is this a glitch in the checker, and therefore I don't need to do anything?

I am having a problem with Firefox versions 29 and 30. My browser gets very very slow, stalls, scroll bars don't work etc. when I visit sites that host flash videos.

I get two instances of the flashplayerplugin_14_0_0_125.exe *32 running and one of the instances takes as much as 30% of the cpu time.

Sometimes I get a popup dialog box that says "Shockwave may be busy....."

I have tried disabling hardware accel in the plugin, but no difference. I upgraded firefox from 29 to 30, no difference.

I tried running Firefox in safe mode and then enabling Flash when trying to view a video - no difference

Flash works just fine and uses almost no CPU time in Internet Explorer 8

My system is Windows 7 64 bit home edition

Hello,

This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644

My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue?

I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Java Deployment Toolkit 7.0.600.19 Plugin, has been blocked by Firefox because its vulnerable, insecure or for the protection of all Firefox users.

Firefox states that The Java Deployment Toolkit plugin isn't unnecessary in most cases & users should keep it disabled unless strictly necessary. Firefox also states the plugin will be automatically disabled and no longer usable, yet it still shows up on my add-ons manager list.

Do I really need The Java Deployment Toolkit 7.0.600.19 Plugin? How can I remove The Java Deployment Toolkit 7.0.600.19 Plugin? Do I need to download Java 8 from the Oracle website?

Please help! Thanks.

Firefox plugins have an option "Ask to Activate"/"Always Activate"/"Never Activate", now I have to choose it one by one, how can I set a default to all plugins and change them by selected or batch?

Does this options value in a file? Can I edit it directly?

Thanks for your help!

I have tried allowing the website and clicking on the padlock and checking the allow on pop ups etc but I just can't get Firefox to attach ANY file to an e-mail. When I want to send a file I have to log out and open up Google Chrome and log in again.

I can't log in to google as it says to enable cookies but they are enabled, I also have problems with Twitter it logs me in but will not let me send a tweet. I have tried all of the solutions in this https://support.mozilla.org/en-US/questions/817061 and still have the same problem.

Shortly after my PC (WinXP SP3) auto-updated to Firefox 30, I found that I could no longer attach files to my Gmail. Clicking on the paperclip icon would make the screen blink, then nothing. No list of files, no selecting files to attach.

Further testing showed that I could no longer right-mouse click on an image and save it. The right-mouse click will bring up the menu, but when I select "Save Image As" again, the screen blinks, and nothing happens.

When I tried attaching my resume to an online application, the website's "Browse" button won't bring up a file-listing to select my resume.

I have tried all the actions suggested in similar posts: I have disabled my anti-virus, I have cleared cookies, I have reset Firefox, I have restarted my router. Nothing has fixed the issue.

I do not have this problem when using IE8

I have two Android tablets that are not connected to the internet (long story). I'd like to download Android Apps via my PC and copy them to my Android tablets. I do not want to use the Chrome APK extension for a variety of reasons. The apps I need are free, but without an internet connection, I can't obtain them. They are not available for direct download from the developer sites.

Since using Firefox on Windows 7, I have been encountering crashes and hangs that all exhibit the same symptoms. Large blocks of the screen go black. Moving the mouse restores the images, then they go black again. It happens most quickly when scrolling through images (like from a Google image search). Sometimes I will kill FF, but other times it crashes before I can kill it. The Windows eventvwr doesn't record the crash.

I've reinstalled FF from scratch. Reimaged my machine with Windows 7. Bought another laptop installed Windows 7 from scratch and the crashes continue. I've started Firefox in safe mode, still crashes. It usually takes a couple of hours of use before the video goes black and it crashes, almost like a memory leak.

This has been going on literally for months.

Based on a problem someone else here reported, I've pasted the last few crash ID's below.

bp-dcbe53c4-9d14-4cbe-a195-86ba12140701 7/1/2014 9:58 AM bp-4e6d0b65-21d6-4424-a6df-d99442140630 6/30/2014 9:34 AM bp-57910066-00e1-4d64-8fec-9debc2140626 6/26/2014 3:24 PM bp-9926193c-3346-4be0-80bc-ebf892140625 6/25/2014 1:41 PM bp-685a8aad-8006-436c-accf-f23b72140625 6/25/2014 12:13 PM

i am a frequent visitor to a website call www.tvpmmvault.com, some of the pages have audio flies that use jwplayer, on one of the pages the files won't play in the player giving me an error message that says the file can not be played the funny the thing is that other pages that use jwplayer work just fine and the same page works ok on chrome

can you tell me what is wrong

I downloaded a new program and it changed my settings on firefox so when I open a new tab it automatically opens bing search engine and I can't figure out how to change it to google.

I tried reseting,deleting cache and history,removing add ons and re-adding Firefox as an exception in my firewall but Facebook still has a problem loading.

Server not found

Firefox can't find the server at www.facebook.com.

   Check the address for typing errors such as ww.example.com instead of www.example.com
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

it is the only site that is abusing me this way,please assist-

I have: Touchscreen Netbook (Asus EeePC T101MT) Windows 7 Basic Firefox v30 Big Buttons v1.1.7 add-on Fat-a$$ fingers

So, I have modified these things things to make them more touch screen friendly, but I need the scroll bars (Both vertical and horizontal) to be larger.

It seems to be a problem that has existed for a lot of years and is endemic to all platforms (Mac, Windows, and Linux) Every platform seems to have this problem.

Isn't there an adjustment that will change it the way I changed the text size? or do I have to be a programmer?

Recently after the 30.0 update the browser stops responding.Every time i open any site i get un-responsive Script error and sometimes a blank screen .

      For which i got two options Continue /Stop.If i click continue again the same error and stop the browser freezes for which i tried Re-installing the browser .

      I still have the same issue even after re-installing but no  responsive script error .

Now the browser is still the same slow as it was before tried all the support steps and also the reset firefox option under the troubleshoot .

I've been seeing this error frequently during the past week or so, so often that Google hasn't been accessible roughly one-third of the time. The error:

==

Secure Connection Failed

An error occurred during a connection to www.google.com. The OCSP server experienced an internal error. (Error code: sec_error_ocsp_server_error)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

==

It also errors out on https Bing but not as often. Surprisingly, it has not affected https Yahoo. Any solutions other than toggling off "When an OCSP server connection fails, treat the connection as invalid" option?

FF30.0 w/NoScript 2.6.8.33 on Ubuntu 14.04

c14bd976-b7d5-4100-96ad-2b5b82140605 Application Basics

Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days

Report ID: bp-c14bd976-b7d5-4100-96ad-2b5b82140605 Submitted: 1 minute ago

Report ID: bp-474f8297-62dd-49d8-8f4a-530332140606 Submitted: 43 minutes ago

Report ID: bp-a1465c5c-80e6-411c-95cf-fac8d2140604 Submitted: 15 hours ago

Report ID: bp-337c32d8-5ed5-44ed-bbfe-c12912140605 Submitted: 16 hours ago

Report ID: bp-25bdacca-2cc1-44dd-8189-b9e6b2140602 Submitted: 3 days ago

All Crash Reports

Extensions

Name: save oon Version: 2.14 Enabled: false ID: g10tbdh@weoxdxtt.org

Name: save Oon Version: 2.14 Enabled: false ID: gbjn7k54oh@gch-ioy.edu

Name: YoutubeAdblocker Version: 1.0 Enabled: false ID: wxsai@ibuxj.edu

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140603140158 browser.startup.homepage_override.buildID: 20140603140158 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402048658 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1402006196

Graphics

Adapter Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 5-6-2009 Driver Version: 8.15.10.1749 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.4 Version in use: 4.10.4

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Before I updated from firefox 29.1 to 30.0, it was always possible to save/download internet sites with save as option. The german domain heise.de is one of my favorite internet sites. When I activate the offline mode in firefox he won´t save/create the .htm file. Reason is I won´t make big traffic on my network to save internet sites. I wish to download them at the first time I load them into the browser.