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this happens whn ever i clean history or cache in Firefox

every time i clear cache and history this is what i see in words with frind not it has not always done that seems ince the nest Firefox update it does it I hav … (read more)

every time i clear cache and history this is what i see in words with frind not it has not always done that seems ince the nest Firefox update it does it I hav eanother problem when shut dw nte computer and restart Mozlla hangs and will not load could it be my home page I use xfinity

 whay doe it   hang and take forever to  load  at start up

Asked by Mary 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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I cannot pay for dentures

I cannot understand why I cannot go to the payment place on saldentures it just won't let me it just keeps saying that the shipping does not go to that destination when I… (read more)

I cannot understand why I cannot go to the payment place on saldentures it just won't let me it just keeps saying that the shipping does not go to that destination when I know it does BECAUSE I have brought dentures off saldentures before can you help me

Asked by Elainemeads64 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Previous Tabs don't come back up after a reboot.

In settings, Start-up, I have the box checked for: "open previous windows and tabs" but it doesn't work. In order to do my work I need the 23 tabs I currently have open t… (read more)

In settings, Start-up, I have the box checked for: "open previous windows and tabs" but it doesn't work. In order to do my work I need the 23 tabs I currently have open to show up again after a reboot of the browser or computer. What gives? How long will it take to get this corrected? Please give me help. Thanks, Mark

I've tried everything and read all the instructions but none work.

Asked by MarMiller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Tabs don't restore after reboot of FF or computer.

Your previous reply message to me is below at the bottom of this reply. My answers are inside your reply. I tried to reply to you yesterday from the help site on FF, how… (read more)

Your previous reply message to me is below at the bottom of this reply. My answers are inside your reply.

I tried to reply to you yesterday from the help site on FF, however on the last word, I misspelled that word, I attempted to correct it, it should have been easy enough because it was the last letter on the last word, I put my curser at the end of the last word and as I tried remove that letter, BOOM, the whole message disappeared. Hopefully it was sent but I haven’t heard a response yet so I’m assuming the message went into lala-land. Are you saying that your previous session isn't restored [Yes, none of the tabs were restored. Also, under the history tab, the “recently closed tabs” were grayed out so that menu command was useless.] or are you looking for the menu command to restore the previous session? Also, every time I reboot FF or my Computer, none of the previous tabs are restored. If the former, are you exiting before restarting your computer or shutting down? You should do that and you should use the exit command (either in the menu or the keyboard shortcut). I suggest you also allow enough time for the process to finish before restarting the computer or shutting down. Can you help me with this? What is the fix for this issue?

Asked by MarMiller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (read more)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Asked by alexbel787 1 year ago

Last reply by cor-el 1 year ago

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Cached Web Content Not Clearing

Win 7 Home Premium Firefox Version 101.0.1 'Privacy & Security'->'Cookies and Site Data', 'Clear Data.' When 'Clear Now,' Cached Web Content; is clicked, it does… (read more)

Win 7 Home Premium Firefox Version 101.0.1

'Privacy & Security'->'Cookies and Site Data', 'Clear Data.'

When 'Clear Now,' Cached Web Content; is clicked, it does not zero out. (It used to clear completely).

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

This issue started on the morning (Pacific time) of June 26-Is this a known glitch or am I missing a detail?

Asked by Buddy2014 1 year ago

Last reply by Buddy2014 1 year ago

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If I downloaded a picture. from Save a link as. And no. Save image as.

If I downloaded a picture. from Save a link as. And no. Save image as. But the image goes down in my file. png. To the personal computer. In a standard photo g… (read more)

If I downloaded a picture. from Save a link as. And no. Save image as.

But the image goes down in my file.  png.  To the personal computer.  

In a standard photo gallery.

This means that the image was saved on my computer without a link from the Internet. 
And she will be with me permanently.
Or she's still on the link from online.  And when as it is link be deleted from the Internet.
this images will be deleted by my gallery.  Just opened for see in photo gallery pc.


 an important question.  Because I kept a lot of pictures like that.

Asked by dpool55555 1 year ago

Last reply by Paul 1 year ago

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please can somone please help i am so desperate for any kind of help please

hello i created a post hhere desperate trying to seek help i am so depressed over this i cant see my post now anywhere i am so desperate for help please can somone pleas… (read more)

hello i created a post hhere desperate trying to seek help i am so depressed over this i cant see my post now anywhere i am so desperate for help

please can somone please help me

Asked by info7653 1 year ago

Last reply by Paul 1 year ago

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PLEASE HELP ME PLEASE, I AM TOTALLY LOST ON THIS SUPPORT SITE

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so… (read more)

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so upset over something i am trying so desperately to understand how this works, all i want is help please somone please

Asked by info7653 1 year ago

Last reply by Paul 1 year ago

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please help somone replied to a post i made and i got email but i cant find it the email has no link

https://support.mozilla.org/en-US/questions/1381526#answer-1516119 can anyone access this?????? I am so lost on this site why is this site so confusing????? Dropa @Drop… (read more)

https://support.mozilla.org/en-US/questions/1381526#answer-1516119 can anyone access this?????? I am so lost on this site why is this site so confusing?????

Dropa @Dropa can you see this?? anyone? i am almost in tears over this at this stage all i want is h elp on a firefox issue i cant even type proeply im so angery

Asked by info7653 1 year ago

Last reply by Paul 1 year ago

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logins and passwords are gone...

my passwords and logins are not showing..!! even my bookmarks are not showing on firefox after i logged in using my firefox account. please help me resolve this its very … (read more)

my passwords and logins are not showing..!! even my bookmarks are not showing on firefox after i logged in using my firefox account. please help me resolve this its very important Sir/Ma'am.

Asked by KARAN RAUT 1 year ago

Last reply by Paul 1 year ago