Firefox Support Forum

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. This problem does not occur when I use Chrome, Opera or Edge. Any idea about why this has happened and what I can do to fix it. On Ebay, I can manually change the language and location, but if I close Firefox, the problem returns. I'm using the version of FF that keeps no cookies or history. Thanks

I noticed that someone else had this question, but instead of answering it, it just got archived.

When browsing Youtube, the browser Back Button doesn't work. For example, if I start on the Youtube main page, then click on a video, it will show the video. But then, when I click the browser's "Back" navigation buttion, it does not take me back to the main page. The URL in the address bar will be the main page, but it will continue to display the video I just watched instead.

This only seems to happen on Youtube. It's been a problem for a while - possibly as much as 2 years or even more. And it doesn't happen every single time. However, it has been happening a lot more frequently lately.

It's almost as if Firefox just doesn't want to refresh.

I've tried clearing the cache. The problem persists. I've dried disabling all add-ons. It still happens. I've tried running it in troubleshooting mode. Still a problem.

I've tried to duplicate this in Microsoft Edge; it doesn't seem to happen there.

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so upset over something i am trying so desperately to understand how this works, all i want is help please somone please

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way for years. I reported this as a bug, I think in V.101. After much palaver, some of it irrelevant, the bug was reported fixed, but it has not been.

The bug number — it changed frequently — I last noted down was 1738574.

I've always liked the Firefox New Tab page, with Pocket, and until today, DarkReader plugin has always worked. But now it says that it can't because the page is protected.

I tried the solution to use bookmarklets, suggested in https://support.mozilla.org/en-US/questions/1350781, but it didn't have any effect (https://sanketmehta7.github.io/DarkMode-JS-BookMark/

If I can't find a solution, I'll just ditch Pocket, and use Google as my first page, or something. Or maybe ditch Firefox, which doesn't seem to think that dark mode is important. I don't like being blinded by the light.

I currently am running FF vers. 109.0.1 64 bit on Win 10 pro. I don't like what I've been reading about the latest update, my machines are old and I'm not ready to upgrade so I don't want an even more overloaded/uses up more CPU, etc., version of Firefox. I don't have complex needs in a browser, so some of the "upgrades" haven't been useful for me or have made using FF more difficult.

  I found a list of what I guess are older versions but no information was provided on how to choose a version of say v. 110, to make sure it's the right one for my laptop and/desktop (or the one that will work w/the fewest problems) that it's in English, etc.   
  My impression is that FF is mostly worked on by people who have a variety of needs & interests so increasing sophistication is what they want and that's fine, I'd like to keep using FF w/my current machines, w/as simple a version ,ie., useful for an unsophisticated user.    Is that possible?    If so, I'd like to upgrade to 110 64 bit or perhaps 111 64 bit unless either or both had huge security holes, etc and many users found they weren't very functional.   I do have security software.

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta -> Facebook, lately i really question the mental health of Mozilla, first a unique identifier, now a partnership with zucking facebook, what's next? Let me tell you something, if you are a privacy company then get the zuck away from companies who don't give a damn zuck about privacy -> facebook, mozilla can NOT simply make a deal with facebook and claim "oh dont worry it's ok your privacy is secure, bullsh!t.

You know what, i have been using Firefox since i first accessed the internet with a webbrowser, now hear this -> one more negative thing from mozilla and that's it, bye mozilla you have lost your way.

While this is only me speaking here, MANY people have already quit firefox because of what mozilla has been doing recently. Continue what you are doing now, and soon your greatest product -> firefox will be dead. When privacy partners with tracking & spyware this is the definition of suicidal behaviour. I really worry about Mozillas Mental Health lately.

I will copy paste this post to a few other mozilla releated forums, let's see how long it stays on before censorship happens.

Here a few comments from reddit users on this topic:

The article says what it says, but we all have a long memory of Facebook/ Rebranded Facebook being a company that is horrible, and not to be trusted when they put out a press release. -Nailed it

I’ve been using Firefox since like 2002. I never stopped. I really hope I don’t have to soon. I will give them the benefit of the doubt. -Nailed it

Facebook is one company you should keep away as far as possible. -Nailed it

Then read the article, and see that this is a case of Mozilla working with Meta to maintain privacy. -This person must have mental issues, time to see a doctor asap!

WTF?! You guys do not even have a technical support category?!?!??!

The latest update has broken ebay.com.au. It works fine in private mode. It WILL NOT WORK in troubleshooting mode. Works fine in other browsers on the same Windows 10 PC. Ive also tried disabling addons and extensions, and even Pocket, as well as browsing protection (the shield icon). It just sits there saying "transferring data from ".... the next bit varies, but usually says ebay.com.au, or sometimes a different page, but it NEVER COMPLETES.

I get that it might have trouble with unusual code, but WTF is with firefox not working with EBAY?!

Hi: I'm trying to find some way of removing the vertical lines in replies. A previous asking of this same question lead me to attempt to install the 'replywithheader' add-on but it hangs with the "Add ReplyWithHeader? This extension will have permission to: .... Cancel Add" popup box ... It doesn't matter if I click either Cancel or Add, the box just hangs there. Or is there some other way of removing the vertical lines? One might have thought this would be an easily accessible option in the setup.

Thing is that I'm working on a rather long report with other people and we email changes back and forth but each time another vertical line is added. How to nuke ALL the vertical lines? How to stop them from being added in the first place?

HI! I posted earlier about problems accessing websites after updating the browser to 115.2.0 esr. Earlier in the day I had accessed these websites with no problems .... now after the update installed, shopify is trying to validate whether I am a human and verify the browser. Resulting in an endless loop of identifying myself as a human and it trying to validate the browser.

FireFox Developer 99.0b8 (64-bit) on the "aurora update channel" on Windows 10 PC (version 1803, build 17134.2208)

I notice whenever an update is pending (the green dot appears in the icon for the "Open Application Menu"), FF becomes unresponsive in a way. When it happens: It does not totally freeze. I can select/switch between existing tabs & scroll thru their pages. I can close tabs. I can open a new empty tab. But I can't load or refresh any pages. The only fix is to do the update, and re-launch.

Since the developer edition gets updated frequently, it is a pain.

I like the Developer Tools! But... How can I scale back the FF "update frequency", or "change the channel", so updates are, like monthly at most?

thank you.

Something went wrong w/ the mouse, some of my tags disappeared & wasn't able to recover them via Ctrl+Z, so I decided to perform my 1st [Restore] (never had to do 1 before), since I had just recently done an [Export Bookmarks] & a [Backup]. Everything seems to have gone Ok, except that for every tag, all of the bookmarks listed under the [Name] column are duplicated. When I right-click & [Show In Folder], they both show in the same folder. When going onto their folder, they are only shown once, so there are no duplicates there. When I attempt to [Delete] 1 of the 2 duplicate entries they both get [Deleted], so I can only conclude that they are 1 in the same. But the question remains, "How can I fix this duplicate condition?"

Another related & interesting behavior is that, from any bookmark folder where you can clearly see there are no duplicated bookmarks, when you do a [Search] from the top-right-hand search-box, the "results" are also "duplicated", although you might need to sort them by clicking on the [Name] column control. So, I can go to any bookmark folder & clearly see that there are no duplicate bookmarks, but when you do a [Search], that's when you get duplicate entries. That leads me to believe that this is the result of the [Search] function, & thus for some odd reason the [Search] is generating "duplicate entries". And then perhaps, both the [Tag]s & the [Search] function are related.

Also, this "duplication" does not happen on newer added bookmarks, after the [Restore] was executed, & it's only a phenomenon that affects those bookmarks that were saved by the Bookmarks' Library [Backup] function, & thus this anomaly was introduced by the [Backup].

Actually, I just realized the problem is more complicated than I thought. The reason any search results in "duplicate bookmarks" is because there are 2 sets of folders, 1 set above the other, & if you don't scroll down all the way you won't see it. So that's why there are actually "2 Sets Of Bookmarks", because there are "2 Sets Of Folders", 1 above the other. The problem is that when you delete any "Duplicate Bookmark" you delete them both, & not just 1 of the 2 bookmarks.

I wonder if it would work, to "Delete All Bookmarks" & then do a [Restore]?

Could "Mozilla Support" answer that?

Don't know why every time I attempt to [Post A Reply] & get an "Error",... So I'm going to post my reply right here,...

Fix: (2024-02-19) Of course, I did some testing before I concluded what was the best approach, but since I noticed all of the "Bookmarks Folders" were duplicated under [Bookmarks Menu], an easy fix is to go to the "bottom duplicated folder", right on top of the [Other Bookmarks] folder, & "Select It" (by clicking on it) & [Delete] it (w/ the [Delete] key on your keyboard). Do this 1 by 1, until you reach the "bottom folder" of the bookmarks' folder you certainly don't want to delete. Close Firefox & then reopen it - to make sure Firefox takes care of any garbage-collection. Then do your Bookmarks' Library [Export Bookmarks To HTML] followed by a [Backup], & you are good to go.

Actually, I don't know what introduced the error. Don't know if it was Firefox's [Restore] function, or it could have been me (by accident) w/ some "unnoticed & unexpected" move of the mouse/trackball, which accidentally duplicated all of the folders w/o me noticing, & that is why all of the "Bookmarks" were "duplicated".

Happy Firefox Browsing,...

The bookmarks scrolling issue since the last update remains, and there has been zero response from support regarding it, no matter who's asked about it.

How about this - when is the next FF update expected? I'm sick and tired of wasting time using a browser that only lets you open one bookmark at a time, and expects you to scroll down through all of them each time you need to access a different one since it no longer holds its place like it did before the last update. And I'm sick and tired of wasting time reporting an issue to "support" only for it to be ignored.