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I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should lo

I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should look and… (read more)

I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should look and B is what happens after I have I opened several tabs. I can get it back to normal if I click on VIEW than click on customize. When the customize window appears FireFox returns to its normal state. I than click on the done box and go back to what I have been doing. I tried resetting FireFox back to default settings, but that did not correct the problem. This began happening about a month ago. Is there a way I can fix this problem? Thanks for your help. [email address removed for privacy and security] A

Asked by rcdf 7 years ago

Last reply by the-edmeister 7 years ago

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I am trying to resize the the lengths of the address bar and the search bar. I could before using a "line" between them to drag to resize. But this is now not s

I am trying to resize the the lengths of the address bar and the search bar. I could before using a "line" between them to drag to resize. But this is now not showing. An… (read more)

I am trying to resize the the lengths of the address bar and the search bar. I could before using a "line" between them to drag to resize. But this is now not showing. Any ideas?

Asked by sensuscom 7 years ago

Answered by FredMcD 7 years ago

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Firefox 26 - memory leaks continue. Not fixable!!!!!

This is a continuing problem that Firefox has had almost since it's inception. I have used it for years and this continues with every update, regardless of all the Mozil… (read more)

This is a continuing problem that Firefox has had almost since it's inception. I have used it for years and this continues with every update, regardless of all the Mozilla assurances that it has FINALLY fixed the memory leak issue. It is now using almost 1G every time I use it. I DO NOT WANT TO USE FIREFOX IN SAFE MODE OR WITHOUT THE ADDONS! That is the main point of using this browser in the first place and if I have to use it without all of it's functions, why use it at all?! I have been loyal but your continuing pattern of ignoring or pretending to fix this issue shows a complete lack of concern or respect for your customers. Fix it or I am gone.


Anyone with a problem

Please update to the latest version of Firefox.
If you need help OR insist on using an older version of Firefox please see my post under
Thank you
John
(A forum Moderator)

Asked by jihbeach1 7 years ago

Last reply by John99 6 years ago

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how do I set up email

I'm trying to set up my simple mail email account on a new laptop. I copied all the details exactly from my old laptop: smtp, password, all that stuff. But it still won't… (read more)

I'm trying to set up my simple mail email account on a new laptop. I copied all the details exactly from my old laptop: smtp, password, all that stuff. But it still won't work. IT won't get any incoming mail, and when I try to send something, I get an error: Authentication Failed, [Pop/verizon.net,995,ssl] Invalid response Err: Authentication failed.

How can I fix this and get my mail?

Asked by whatsitsgalore 7 years ago

Last reply by AliceWyman 7 years ago

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Booksmarks don't work right. Goes to a dialogue box instead of BMs then have to click from IE.

Have been emailing Fredmcd, but he has disappeared. When I click on Bookmarks goes to a dialogue box instead of actually bookmarks. Then I have to click on 'from Interne… (read more)

Have been emailing Fredmcd, but he has disappeared. When I click on Bookmarks goes to a dialogue box instead of actually bookmarks. Then I have to click on 'from Internet explorer." I have done 3 uninstalls 2 without personal settings, did a reset issue stays the same. very annoying. See from above FF has a LOT of dialogue box issues. Would seem this is a design issue can't get rid of. Please advise. HP says its a FF27 issue. I have Windows 8.1 which seems to have lot of compatibility issues with FF27! I have a screen shot of this issue.

thanks

Gary B. Guardineer

Asked by ridinghigh 7 years ago

Last reply by the-edmeister 7 years ago

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How do I bookmark page to a folder. Use to be able to use "choose" folder but can't now.

I use to be able to just open "Bookmarks" tab and click on "choose" the folder and the list of folders I had would pop up. But now when I click on "choose" the folders do… (read more)

I use to be able to just open "Bookmarks" tab and click on "choose" the folder and the list of folders I had would pop up. But now when I click on "choose" the folders do not appear.

Asked by wogegill 7 years ago

Last reply by jscher2000 7 years ago

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I could not create an account using a chosen user name and had to invent one

In order to ask another question about firefox I was obligated to register. Whatever user name I put in it tol me this was "not appropriate" which given I was using my ac… (read more)

In order to ask another question about firefox I was obligated to register. Whatever user name I put in it tol me this was "not appropriate" which given I was using my actual name I found offensive. In despair I tried fredbloggs with the same result. I then randomly thought of a name and used that it has now registered me under a user name I neither want nor can find any way of editing Please advise. Please note too that on you website the link to creating a new account went round in a loop . In total today I have spent 45 minutes trashed on this Please advise

Asked by Ina 7 years ago

Last reply by the-edmeister 7 years ago

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Firefox Metro Win8 beta 28 not working

Installed/upgraded Firefox v27 to v28beta to try out the Windows 8 Touch version on my Surface Pro 2. Relaunched via menu link in desktop version. Opened up in Metro on … (read more)

Installed/upgraded Firefox v27 to v28beta to try out the Windows 8 Touch version on my Surface Pro 2. Relaunched via menu link in desktop version. Opened up in Metro on my home page Google, but no menu bar anywhere. Closed and reopened using Metro icon. Opens to the start? screen showing history links tiles and other things, but still no menu bar. None of the links show work. Forced to restart in desktop mode.

Asked by DaDD58 7 years ago

Last reply by jscher2000 7 years ago

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I sent in questions over 2 weeks ago and have received no answers. Why has no one responded? Is there a chat option?

I am getting over a hundred PUPs on Firefox as well as on optimizer pro and my searchdial. Do I need these programs and if not how do I get rid of them. Is a PUP a popu… (read more)

I am getting over a hundred PUPs on Firefox as well as on optimizer pro and my searchdial. Do I need these programs and if not how do I get rid of them. Is a PUP a popup?? Adwcleaner was recommended. What is it and how does it work? I hope to hear back from you very soon this time.

Asked by kayute 7 years ago

Last reply by philipp 7 years ago

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Expressing my freedom of speech, I disapprve of same-sex marriage. Should I stop using a company that doesn't allow its executives to express their views?

I certainly do not believe in discriminating anybody. Anybody, whatever their views. I would strongly object to a homosexual being discriminated against as a person. Howe… (read more)

I certainly do not believe in discriminating anybody. Anybody, whatever their views. I would strongly object to a homosexual being discriminated against as a person. However, I do not believe that this small section of society needs particular protection - indeed their views and wants are more than just taken into consideration. They become part of the defining stance of political correctness and woe to anyone who dares have a different view. People with Jewish, Christian or Islamic principles are literally spat upon. Doesn't speak well of the 'tolerance' of people of different opinions. My view, which I believe I am entitled to, is that homosexuality should certainly be allowed and not homosexuals should not be discriminated against. However, it is an abnormal, hedonistic activity and hardly to be praised or set out top be the same as a normal relationship. That is my view. It was also the view of your brave co-founder who has been hounded out for his opinions - in the 21st century. Therefore, having such unacceptable views, should I and the other 2 billion Jews, Christians and Muslims be required to stop using your organisation?

Asked by Gosh 7 years ago

Last reply by AliceWyman 7 years ago

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How to support new CEO Brendan Eich ?

As the LGBT free to choose and express their own lifestyle, the new CEO Brendan Eich should be free to choose and express his own personal stance. He deserves to be the C… (read more)

As the LGBT free to choose and express their own lifestyle, the new CEO Brendan Eich should be free to choose and express his own personal stance. He deserves to be the CEO. He has the skills. It is completely intolerant to pressure him to step down as a CEO due to his private and personal donation to prop 8. It is not Mozilla's money.

This tolerance-by-force thing has become anti-productive and un-American.

How to express support for Mr. Brendan Eich?

Asked by j350n 7 years ago

Last reply by James 7 years ago

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Tabs aren't being restored from sessionstore.js

I had the same problem as https://support.mozilla.org/en-US/questions/983784 and wanted to post an answer to it. Admin: Please delete this post. … (read more)

I had the same problem as https://support.mozilla.org/en-US/questions/983784 and wanted to post an answer to it.

Admin: Please delete this post.

Asked by aqueenan 7 years ago

Last reply by Moses 7 years ago

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Why is Mozilla an intolerant company, unable to deal with diversity of opinion? I will be removing your products from all of my computers and devices....

I will not use nor recommend Mozilla again until Mr. Eich is re-installed as head of the company. Mozilla's blatant intolerance and bigotry is amazing. In America, it is… (read more)

I will not use nor recommend Mozilla again until Mr. Eich is re-installed as head of the company. Mozilla's blatant intolerance and bigotry is amazing. In America, it is OK to have different opinions and we also have protected freedom of speech. Until of course, we say or do something that the GLBT community doesn't like; then we are ostracized and worse. Mr. Eich did nothing to harm anyone. Why should his career be trashed by intolerance of his views and his freedoms? I'll find other products to use.

Asked by PalmettoQuilter 7 years ago

Last reply by James 7 years ago

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did not solve the problem.

locking this thread - please continue in your original thread - https://support.mozilla.org/en-US/questions/996546 - to keep your question and the support answers in the … (read more)

locking this thread - please continue in your original thread - https://support.mozilla.org/en-US/questions/996546 - to keep your question and the support answers in the same thread

I have tried clearing the cache by going to option/adv/network and clear now the you have advised me to do, but it says my cache is currently using 0 bytes of disk space.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by tauz3 6 years ago

Last reply by user1077957 6 years ago

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It's an ongoing issue

If you check the history of the conversation /correspondence i was having with tech team, it would be more easier. It all started with not be able to access the Verizon w… (read more)

If you check the history of the conversation /correspondence i was having with tech team, it would be more easier. It all started with not be able to access the Verizon website. I am able to access every single website other then the Verizon. When I have tried to log in it gives me following error massage: Unable to connect

Firefox can't establish a connection to the server at www.verizon.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Then some one from the contributor told me to clear the cache, which I have tried but it did not work and then again some one else told me to start the Firefox in a safe mode ---------did not work. Also I have checked the shock player which already installed on my computer. Thanks I would like someone to call me or give an idea to fix the problem, that would be nice.

edit: removed personal information for your protection. (philipp)

Asked by tauz3 6 years ago

Last reply by philipp 6 years ago