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I sent in questions over 2 weeks ago and have received no answers. Why has no one responded? Is there a chat option?

I am getting over a hundred PUPs on Firefox as well as on optimizer pro and my searchdial. Do I need these programs and if not how do I get rid of them. Is a PUP a popu… (read more)

I am getting over a hundred PUPs on Firefox as well as on optimizer pro and my searchdial. Do I need these programs and if not how do I get rid of them. Is a PUP a popup?? Adwcleaner was recommended. What is it and how does it work? I hope to hear back from you very soon this time.

Asked by kayute 6 years ago

Last reply by philipp 6 years ago

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How do I get rid of "Quicknowledge" extension

When ever I click on a link from any website I get this popup from Quicknowledge directing me to a site to another site. Additionally when clicking on a site I get a sur… (read more)

When ever I click on a link from any website I get this popup from Quicknowledge directing me to a site to another site. Additionally when clicking on a site I get a survey. How do I get rid of these things?

Asked by ibexx 6 years ago

Last reply by PearlKing 6 years ago

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How do I stop downloads once started?

I use Firefox version 28.0. In prior versions, when I wanted to stop a download, I could click on the download time remaining icon to the right of the navigation bar and… (read more)

I use Firefox version 28.0. In prior versions, when I wanted to stop a download, I could click on the download time remaining icon to the right of the navigation bar and it would show past and current downloads. I could click on any current download to stop it. 28.0 does not allow that. When I click on the download icon, nothing happens. How do I stop downloads in version 28.0?

Asked by erie910 6 years ago

Last reply by Matt 6 years ago

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How do I revert back to the classic Mozilla Firefox format?

I was in the classic version of Mozilla and someone used my keyboard and it is now the new useless version of Mozilla Firefox. How do I revert back to the classic version… (read more)

I was in the classic version of Mozilla and someone used my keyboard and it is now the new useless version of Mozilla Firefox. How do I revert back to the classic version?

Asked by seaspider 6 years ago

Last reply by herm41 6 years ago

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Why does FF 28 once again try to play an mp3 file in a tab instead of asking me what to do (save or launch VLC)?

No settings change from 27 where all was fine. plugin.disable_full_page_plugin_for_types still contains "application/pdf,audio/x-mpeg,audio/mpeg", the media.windows-medi… (read more)

No settings change from 27 where all was fine. plugin.disable_full_page_plugin_for_types still contains "application/pdf,audio/x-mpeg,audio/mpeg", the media.windows-media-foundation.enabled is still set to "false", and the mime types are all set to "ask". Is there a reason why these settings are being ignored in FF 28? Major pain in the neck to have to save something and then run it in VLC as opposed to just being asked from FF as I was until 15 minutes ago when I restarted FF and the upgrade happened.

I also just tried this with a pdf and it opened in the current tab. When I set FF to "ask" about pdfs instead of "preview in Firefox" I got the dialog asking what I wanted to do. Since the plugin.disable_full_page_plugin_for_types already included "application/pdf" I don't know if it should have previewed in FF as I don't know how the different settings interact, but to be honest I'm okay with that behaviour. It's the mp3 starting to play in a new tab (or, rather, attempting to play as I have Flashblock installed which stops this) that really bothers me.

Asked by madpanic 6 years ago

Last reply by the-edmeister 6 years ago

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NeuronI Can't get rid of Trovi

I can't get the trovi hijack virus. I've tried to delete firefox and reinstall to no avail. It makes firefox useless. They claim to have your permission to push their adv… (read more)

I can't get the trovi hijack virus. I've tried to delete firefox and reinstall to no avail. It makes firefox useless. They claim to have your permission to push their advertising. on FireFox. How to I get rid of them?

Asked by gekleiner 6 years ago

Last reply by PearlKing 6 years ago

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Proposition 8

Mozilla's new CEO donated $1000 to Proposition 8. on his personal blog, he states that he refuses to discuss the issue unless we know him personally. Well, fine. You don'… (read more)

Mozilla's new CEO donated $1000 to Proposition 8. on his personal blog, he states that he refuses to discuss the issue unless we know him personally.

Well, fine. You don't have to talk to the millions of netizens who find this donation disgusting. We'll just all flee for the exits, and start using Opera or Chrome or any of the many alternatives to your product. After you lose a significant chunk of your business, perhaps you'll feel a bit more talkative and explain yourself to the families you hurt.

Brandon Eich, I'd like to donate some money to dissolve your marriage. I'd like to force you to divorce your wife, and lose custody of any children you might have. That's what you did to all those Californians. Applying the Golden Rule, you should be willing to have what you have done to so many others applied to you. I'm sure your family will be delighted to hear the news.

I have just downloaded the Opera browser. I will uninstall Firefox in a few minutes. Until I hear that you have left Mozilla, I will not again use any of it's products. I will make it a point to advise others to follow my example.

Asked by Referendum.74 6 years ago

Last reply by philipp 6 years ago

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Can one stop Firefox from printing PDF Protected files

Locking as a duplicate. Please continue with /questions/992183 Fire Fox prints PDF Protected files. How do I stop this from happening and letting users steal my work? … (read more)

Locking as a duplicate. Please continue with /questions/992183

Fire Fox prints PDF Protected files. How do I stop this from happening and letting users steal my work?

Asked by RichardPlant 6 years ago

Last reply by John99 6 years ago

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Why did you hire an anti-gay CEO?

I will no longer support Mozilla and your products, the best browser out there, but you hire an anti-gay CEO. When every other company is moving forward human rights, you… (read more)

I will no longer support Mozilla and your products, the best browser out there, but you hire an anti-gay CEO. When every other company is moving forward human rights, you are going backwards. Next thing we will hear is that your gay employees that are married were fired. Shameful!

Asked by webdude30 6 years ago

Last reply by James 6 years ago

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How do I go back to firefox not looking like a web designer's first attempt at web 2.0, seriously this looks awful, please fire whoever did this.

Ugh. Even after using the theme restorer add-on, it's still not the same. What have you done, why have you done it? What did making these changes accomplish, honestly? S… (read more)

Ugh. Even after using the theme restorer add-on, it's still not the same. What have you done, why have you done it?

What did making these changes accomplish, honestly? Stylized tabs? No option to turn them off without installing a theme? Why did you mess with the options? The fact that a theme exists just to revert your awful changes means that I'm not the only one that finds having all their settings and layout choices messed with upsetting.

Why mess with the design at all, without asking users to approve it? If you make the browser faster, great, fine. Why does the shape and placement of my tab bar have anything to do with that?

Seriously, who looked at the new design and thought "Yep! That's what we want! Approve it!"? How did multiple people approve this terrible crap?

Asked by marasamune 6 years ago

Last reply by user1068417 6 years ago

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how do i get back my old set up of mozilla without the outfoxtv i was removing

When i followed the directions to remove outfoxtv, it totally changed the way I had firefox set up. I want it back, but not the outfoxtv. It did give me a desktop "oldfi… (read more)

When i followed the directions to remove outfoxtv, it totally changed the way I had firefox set up. I want it back, but not the outfoxtv. It did give me a desktop "oldfirefox data" icon and data. Thanks for any help.

Asked by charlesbro 6 years ago

Last reply by Moses 6 years ago

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Can you suggest a browser that comes without the Prop 8 hate of Brandon Eich?"

Due to your hiring of Brandon Eich as CEO, I unfortunately need to find a new browser. Can you suggest a browser that comes without the Prop 8 hate of Brandon Eich? … (read more)

Due to your hiring of Brandon Eich as CEO, I unfortunately need to find a new browser. Can you suggest a browser that comes without the Prop 8 hate of Brandon Eich?

Asked by jrcpoet 6 years ago

Last reply by James 6 years ago