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No posting possible in October. Now a weird snswer a month later.

On my other Laptop with my other account I experience weird Problems. I tried to report, that I couldn´t zoom in Maps with my mousepad only on Mozilla, but there was no o… (read more)

On my other Laptop with my other account I experience weird Problems. I tried to report, that I couldn´t zoom in Maps with my mousepad only on Mozilla, but there was no option to answer a question. I was send into endless loops. I tried to report it, nothing worked. So I thought there was an error but now get this cracy message: "Bitte ... bitte: Unsere Hilfeartikel sind keine Spielwiese, sondern sollen unseren Lesern helfen. Wenn also kein sinnvoller Beitrag zur Verbesserung eines Artikels geliefert wird, bitte nicht auf die Schaltfläche "Zur Überprüfung einreichen" klicken, denn dadurch wird intern eine ganze Reihe von Vorgängen ausgelöst." I wanted to report that I was denied posting a question repeatedly and that there was a possible error. Why this answer a month later

Asked by h.alsmeier 5 days ago

  • Locked

Unable to delete empty bookmark tsgs

You could make it a simple process to delete empty bookmark tags. Surely you have top computer people working for Mozilla Or at least get an expert from somewhere to … (read more)

You could make it a simple process to delete empty bookmark tags. Surely you have top computer people working for Mozilla

Or at least get an expert from somewhere to come up with a solution to people that are not very computer savvy. So frustrating. What is even more frustrating I have no confidence that you will not be able to come up with solution.

Moderator note: This question has been edited to correct the formatting.

Asked by T.Driscoll 1 week ago

Last reply by Denys 1 week ago

How do I cancel Mozilla Privacy and get a refund?

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?… (read more)

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?

Asked by chucklanza 1 week ago

Last reply by James (doing minimal support) 1 week ago

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Repeated Crashes

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla. Once such a crash occurs… (read more)

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla.

Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC.

How can I get and submit crash reports to support in hopes of getting a resolution?

Asked by BillTreloar 2 weeks ago

Last reply by Denys 1 week ago

  • Locked

Email is not a valid email address

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a mes… (read more)

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Asked by yoanhlebarov 1 week ago

Last reply by Denys 1 week ago

  • Solved

old version of firefox

I use to have a version of firefox, (not the browser) where I could have verious short cuts on the home page. I have the browser but I want the non-browser one

Asked by Robert Epp 2 weeks ago

Answered by Denys 1 week ago