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  • Archived

No add ons, themes, extensions showing in "add ons" menu

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a … (read more)

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a new theme which after a few re-starts, eventually took hold 2/ when I do open add ons menu, there is evidence that there is a list there, but they are only place holders. My mouse shows a blue line around the entire field, but absolutely nothing inside... like a white out. So I can't uninstall themes, even though I have installed a trial one... nothing at all appears. HELP!

Asked by pik94 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

History, bookmarks stop working after using Firefox for a while

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen". The bookmark become kind of "read-only", I can'… (read more)

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen".

The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all.

As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either.

As a result, I need to restart Firefox frequently. What is going on?

Asked by jk192564 1 year ago

Last reply by cor-el 11 months ago

  • Archived

temp file error message when trying to download on Windows 10

Athabasca University forces its student to use this browser. So I have no choice.... This is the error message I get when I try to install the Windows 10 version on Septe… (read more)

Athabasca University forces its student to use this browser. So I have no choice.... This is the error message I get when I try to install the Windows 10 version on September 21st, 2016 : C:\Users\my name\AppData\Local\Temp\INH268~1\EnigmaEncode.exe

Please help! Thank you.

Asked by notagamer 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox Quantum Version 61.0 (32-bit) updated automatically i lost my profile Data(Bookmark ,Cookies etc )

Admin , Today Firefox automatically updated to Firefox Quantum Version 61.0 (32-bit) and I lost all my Bookmark ,Cookies etc .It showed message before Open in safe mode … (read more)

Admin , Today Firefox automatically updated to Firefox Quantum Version 61.0 (32-bit) and I lost all my Bookmark ,Cookies etc .It showed message before Open in safe mode or open normally .I select Open normally ... I can see In about:profiles.

Profile: default-1487690735779 This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\usman\AppData\Roaming\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750 Local Directory C:\Users\usman\AppData\Local\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750


Earlier i see 2 folders in C :\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles

5sk9c5pl.default-1487690735779-1530305829750 prorjmbh.default-1487690735779-1523479659903


I save both profile in different place as a backup My old profile (prorjmbh.default-1487690735779-1523479659903) was locked and empty but i copy the name. Latter old profile (prorjmbh.default-1487690735779-1523479659903) remove automatically after restart ... Is there any way i can get my old profile back.It is very Important. ....

Asked by Usman123 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Embedded web pages won't display my java scripting on a certain site, but works fine when I view it from the server. How can I fix this so anyone can see it?

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no pro… (read more)

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no problem. How can I fix this so others on FireFox can view these embedded pages? I didn't know it couldn't be displayed until tonight and I have been looking for a fix since I was told. Some may see a solid white box and others see a grey box with a plugin is needed to view this content. However, if I view the pages I created on the server they work fine in FireFox. Just not when embedded into another web site. I'm stumped...

Asked by JeremyChristopher74 4 years ago

Last reply by cor-el 4 years ago

  • Archived

I Do not get any confirmation email for account

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a e… (read more)

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a email?

Asked by jonsalve 2 years ago

Last reply by guigs 2 years ago

  • Archived

Adobe flash will not remain active on our 24h emergency medical web site, need it to alert us to medical data

We have medical data coming in 24/7. Our alarm runs off flash. Since the update there isn't a choice to "allow and remember", which is causing us to have to remember to… (read more)

We have medical data coming in 24/7. Our alarm runs off flash. Since the update there isn't a choice to "allow and remember", which is causing us to have to remember to refresh the page constantly. A big problem for the night-staff, problem for the day-staff also as we keep forgeting and data is not alarming. PLEASE HELP!!

Asked by KCop 8 months ago

Last reply by James 5 months ago

My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 4 months ago

Last reply by jscher2000 3 months ago

  • Archived

Firefox won`t play flash player

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program fi… (read more)

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program files folder". It also says to delete corresponding flash player.xpt, Could you help please?. My computer is Windows 10-Firefox 49.0.2

""Go into the Firefox program files folder and look for a plugins folder. If you find a folder by that name, open it and see if there is a NPSWF32.DLL file in there. If so, delete that file and delete the corresponding flashplayer.xpt file from that folder. Actually, you can delete that folder altogether - Firefox hasn't had that folder for a number of years now, but will use whatever files might be in there from years ago.""

Asked by Terry 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Bookmarks have been lost and I get following message "Unable to process the backup file." when I try to restore. I tried using Places Maintenance but checking

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box a… (read more)

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box and this has hung up overnight. Needed to cancel it this morning. I assume it should not take 10 hours...Please help

Asked by JAMA 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox crashes all the time

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I follo… (read more)

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I followed your instructions that I found online about crashing to go to the Menu & Help & About Firefox. It crashed when I clicked on About Firefox. I have the updated version & I have uninstalled & reinstalled numerous times, but nothing fixes the crashing problem. I am going to have change my default browser unless there is a solution to this problem. Please contact me & advise me how to fix this. It is very frustration. Thank you.

           Jonathan Rose

Asked by jonathan.rose 6 months ago

Last reply by cor-el 1 month ago

  • Archived

Why does my computer switch into sleep mode after five minutes of inacivity when browsing with Firefox Quantum?

Greetings. It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep. That doesn't happen when I have it … (read more)

Greetings.

It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep.

That doesn't happen when I have it running in the background, or not at all.

It's getting frustrating, it happened quite a few times, and I now I am CERTAIN, that it IS Firefox's doing Firefox Quantum's doing.

Asked by Shiverous 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

HTML Errors!

My HTML isn't loading right for a website: Rockstargames.com. So The website is all fine but when you hit sign in, the HTML is all messed up, And preventing me from signi… (read more)

My HTML isn't loading right for a website: Rockstargames.com. So The website is all fine but when you hit sign in, the HTML is all messed up, And preventing me from signing in. Picture to prove my version and what it looks like. Any help? I need it.

Asked by MrZatt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Gah. Your tab just crashed. We can help.

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important sit… (read more)

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

Asked by loyall 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Tabs crashing randomly

I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hard… (read more)

I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hardware acceleration related, but I would like to fix the issue rather than turn it off.

Some reports:

bp-dffa0904-8976-421e-bb3a-7a5aa0190327

bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327

bp-5af1444e-bf68-4f2a-983b-715590190327

bp-7bd8ad76-c929-44df-9a39-83f430190325

bp-682cc861-90c0-4186-a369-f30a80190325

I would love to find a reason and a fix for that. Using latest nvidia drivers and latest firefox.

Asked by qazqazqaz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

after the recent 55.0.3 Firefox update my browser kept crashing. I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser sti… (read more)

after the recent 55.0.3 Firefox update my browser kept crashing.

I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser still crashes.

below is the report ID from "about:crashes"

report ID: 5bb6f547-ce72-46d4-817c-36afc6f53830 report ID: 0d79ca75-3741-4022-9e4c-7570c5b5b0c7

Asked by suzanne_yiu 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes constantly/Firefox stürzt ständig ab

For some time Firefox crashes constantly. Sometimes right after opening, sometimes after a while. It's a little different every time. How can I find out exactly why Firef… (read more)

For some time Firefox crashes constantly. Sometimes right after opening, sometimes after a while. It's a little different every time. How can I find out exactly why Firefox crashes? Finally, I do not want to work in Safe Mode or the like with Firefox, especially if you have a Password Manager z.b. uses. I have also completely reinstalled the Firefox and tried to remove all other files that are possible.

Seit einiger Zeit stürzt der Firefox ständig ab. Manchmal gleich nach dem Öffnen, manchmal nach etwas längerer Zeit. Es ist jedesmal ein wenig anders. Wie kann ich genau herausfinden, warum der Firefox abstürzt? Schließlich möchte ich nicht im Abgesicherten Modus oder ähnlichem mit dem Firefox arbeiten, gerade wenn man einen Password-Manager z.b. nutzt. Ich habe den Firefox auch schon mal komplett neu installiert und versucht alle weiteren Dateien vorher zu entfernen, die möglich sind.

Asked by ForzaFerrari 1 year ago

Last reply by FredMcD 1 year ago