Firefox Support Forum

Can anyone help me, so recently i reset my PC and all my Firefox data was gone and i really need it because I don't remember a lot of my passwords and I was wandering why my data didn't sync and it turns out somehow my Firefox account was refreshed is there anyway i can revert that because I don't have access to my old Firefox data to get my logins back so if there are any Firefox administration or anything that can help me revert the account back to the old one and get all of my logins back or if there is anyone that has had tis issue in the past and manged to fix it please help.

If Actually i open www.facebook.com or www.youtube.com my Firefox simply closes and if i type in google something like facebook & youtube the same answer = firefox simply closes. I view crash report and theres nothing.... By the way i recently installed IM Look Cleanup, and Freedom, this programs blocks websites and apps, i dont know if those programs crash my browser, but i completed uninstalled (and remove entry on windows registry too) My Firefox developer, microsoft edge and google chrome works perfectly...

Anyone can help me with this?

Thanks!

When viewing a video powered by a Brightcove player, the playback control bar on the bottom does not hide when entering full screen mode. I have tried moving the mouse in all areas of the screen, play/paused it with the spacebar/mouseclick, and tried several other methods but it simply does not want to disappear. An example of a website that uses the Brightcove player is the IPL website. You can click here to access one of the videos on the site.

I have tested this with other browsers and the playback control disappears as it should when entering full screen so it seems to be some issue with Firefox. I recently contact Brightcove support and they were not able to replicate the issue on their version of Firefox and just recommended I use a different browser. But it would be really helpful if someone could help me fix this strange bug.

Thank you.

While signed into my banks web sight I cannot highlight, cut or paste anymore. running FF 86.0 If I switch to other browsers it works. Seen this problem on other pages also

hello there i was linked my email with google authenticate app and i lost my iPhone so i lost my apps on it now i need to log in with fire fox account it require two way verification what can i do now ?

i get a pop up regarding URL scrprime.com threat has been protected by my virus detection. how can i remove it? I get this every time i open firefox browser

Greetings,

Today, I went to access my Bookmarks, & found them "Empty", other wise "Missing"!

I found the "How to recover missing Bookmarks" topics, & that did bring back,what I consider to be My "Permanent Books", bu the section called "Other Bookmarks" will not come back, no matter how many times I go through the "Restore Bookmarks".

I Absolutely need that section to be restored, for I had many files in that section that I updated daily, that I planned to move to the "Bookmarks Section".

How can I get get this section restored?

all of a sudden i am no longer able to download files in Firefox, regardless of webpage. tried all the steps on the troubleshooting page here: https://support.mozilla.org/en-US/kb/cant-download-or-save-files didnt accomplish anything same situation. downloads work fine in edge, chrome, opera and ie. no warning messages or errors show up on attempt. checked the folder its supposed to use for downloads and no files are created.

I save many items and documents as PDF files using the Microsoft Print to PDF option, rather than physically printing on my printer. This worked fine for quite some time. This option no longer works when I am using Firefox, but it still works if I use Chrome.

I would rather not have to switch to Chrome whenever I want to print something to a PDF file.

How can I resolve this?

Hello, im a web developer and have come accross a problem which only occurs in the firefox browser.

When i design a website, i use the www version of it always, and have redircts for all other instances, eg; mydomain.co.uk > https://www.mydomain.co.uk http://www.mydomain.co.uk > https://www.mydomain.co.uk https://mydomain.co.uk > https://www.mydomain.co.uk

So they all end up at the secure www version of the website. This is done in the .htaccess file and works great in Chrome, Edge, Explorer etc just not firefox.

In firefox i get the error

Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to boothandco.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the web site, and there is nothing you can do to resolve it. You can notify the web site’s administrator about the problem.

Ignoring it then procceeds to the full https://www. but that warning screen will be enough to put potential visitors off no doubt.

Is there an "easy fix" for this or is the only way to solve the problem to use up more SAN's and double up on www and non-www versions of each website?

Any help is greatly appreciated.

Thanks Chris

I exported logins (to .csv) before re-installing win 10 but now there does'nt seem to be any way of importing them back into Firefox. I must be missing something obvious?

Printing a return label on ebay, only page 2 packing slip will print. Page 1, the actual label, will not print or show up in the preview. Nothing happens when trying to save to pdf or save to novapdf, no file saved. Had to use Edge to print the full label. Tried on 2 different computers, same result.

Is it possible to block the messages now popping up at the bottom of the Firefox search page? I am not interested in Firefox's politics and do not want to receive them. Thank you.

Hello all. For the past couple months i've been able to use the web version of Google Earth within the browser with little to no issue. However, about a week or two ago I discovered Google Earth stopped working whenever I tried to use it. I would navigate to Google Earth's website, click "Launch Google Earth", and be met with this loading screen which never changes. I went to Google for help and they had me run Memtest86 on my computer, to which I found all of my RAM sticks were fully functional with 0 error or issue.

I am using the absolute latest version of firefox as well as my operating system. I am running Windows 10 on a custom built PC for gaming, 64-bit. I've tried the following:

-disabling browser addons -restarting firefox -disabling my antivirus -disabling my antimalware -restarting computer (multiple times) -disabling ALL of my browser addons

Now at first google earth wouldn't load in google chrome either, but at some point during my troubleshooting for fixing google earth on firefox, google earth began loading in chrome with no issue. As of now the only browser that can't pull up google earth is Firefox. I've attached a screenshot of the error messages I see when loading Google Earth in firefox.

Please, any and all help would be greatly appreciated. If there's anymore relevant, useful information I could provide then please let me know.

The Amazon Search Suggestions always leads me to the US Amazon site. But I want to search the Germany location. Where to change?

I deleted the Search Suggestion and added it from amazon.de several times. But ALWAYS the US site will appear when searching for a product.

Is there any possibility change this setting? It's so annoying.

Thanks.

Hello Support,

some day ago I tried to download a .zip file which was instantly blocked by firefox and my antivirus program. So this was obviously some bad shit. I didn´t even try to open it or whatever and I directy deleted the file completely and cleared my firefox browser history and cookies, website data and cache. My settings also clear everything when I close firefox.

So the problem is, that every time I open firefox, still the note pops up that the download of this file, which "contains a virus or malware" was blocked (see screenshot). And every time I click "clear browser history". But the next time same again. The file is also not in the download folder or somewhere else so idk...

How can I stop this and be sure that this file (which somehow does not exist on my computer) doesn´t try to do any strange stuff?

I've run the complete scan of my antivirus (bitdefender pay version) a couple of times, no results.

Can anyone help me plz?

Thanks, Yann

About using these firefox support pages and this search feature specifically.

the more words I add the more results are returned there seems to be no intellegence in selecting the appropriate answer, it all appears keyword driven.

This is not beneficial in reaching the correct answer. At times I will go to 'Ask your question' because of this and I can guess many of us do. No one wants to read un-related articles!

I would expect to see the results lessen by adding more keywords to a refinement which I can then see in real time.

At times I would like to search for an add-on that I can not "Phrase" the description of as such:

'I am looking for an addon that will download every page I visit for a predetermined time automatically and make those downloaded pages accessible to the open tabs from which those downloads came from so that I can have the cache on hard drive"

I don't know how to call this thing by a search term and need help with this one question really.

I would have other question also such as how to build an add-on.

Is there a forum specifically related to these add-ons only This forum should be specific to the types of add-on we see in Firefox and Google Chrome for developers and enthisiasts.

I see no link to such a forum in the addons page though there is the link to Manage add-ons; or, is this the best place for such questions?

Thanks in advance!