I'm getting e-mails on my deleted secondary e-mail address
I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary… (read more)
I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary e-mail i get the notification "Primary account email required for sign-in". I also readded the e-mail adress as secondary, disabled all the e-mail notifications and removed it again to no avail. I'm pretty sure that these e-mails started after i checked the secondary e-mail on Firefox Monitor. I may have signed up for the notification service. So i to readded the sec. e-mail, logged in to Firefox Monitor, added the sec. e-mail to the breach alerts and deleted it once again. No success.
Firefox
All passwords on desktop disappeared available on android but will not sync
Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)
Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.
I have never had this problem ever and have done nothing today that would cause this to happen
I have the most recent FF 66 and up to date Windows 10
Any suggestions welcome please.
login saved lost
I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no … (read more)
I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no antivirus running. Also the workaround does not fix the problem. I tried to rename the logins.json corrupted into logins.json (I think the file is still ok, since I looked inside with a text editor (Kate) and I found all my saved "hostname"). No way to reload my saved logins into firefox. Every time I restart firefox with the correct logins.json (the old one renamed) it does not connect to sync and it told me to re-connect to sync. Then, it rename the logins.json and create another file with no saved logins. Please help Thanks
Master password pop-up appears every browser start-up
No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immedia… (read more)
No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immediately on browser start.
I want to be able to browse sites without entering a password, and I also want to continue using a master password but only for sites which require a log-in.
I deleted my Firefox account in the hopes that would fix the problem, but the pop-ups keep coming.
I tried unchecking "ask to save logins and passwords for websites" in preferences but that didn't work.
I have not deleted my saved log-ins and tried a new/clean browser because I spent a long time getting all my add-ons and log-ins set up and I don't want to have to reinstall everything, and I am concerned that if I save my profile that it will just re-install the problem.
can't login with my mail (mail domain is closed)
I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (read more)
I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?
cannot get logged in to my firefox
I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (read more)
I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!
Transfer Multi-Account Containers
Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync… (read more)
Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync? Will it transfer all of the accounts or just your primary account?
after new version install passwords are lost and does not sync with other device , what to do ?
Centos 7 sync settings are bellow in the screenshot but no password is being synced whatsoever . About:config also showed correct settings . Please help P.S Everything w… (read more)
Centos 7 sync settings are bellow in the screenshot but no password is being synced whatsoever . About:config also showed correct settings . Please help P.S Everything was working before update perfectly .
Account blocking
The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (read more)
The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.
If this is a valid email address, let us know and we will help unlock your account.
How can I unblock an account?
edited email address from public and search/spam bots view.
Sync:HTML backup after Sync size is less to Latest backup before Sync.[UPDATE:3rdMARCH2019]
1. Synced my Firefox sync account 2. Disconnected my Firefox sync account 3. Reinstalled windows 4. Installed Firefox 56 (I was using 63 but i only had 56 installer) 5. U… (read more)
1. Synced my Firefox sync account
2. Disconnected my Firefox sync account
3. Reinstalled windows
4. Installed Firefox 56 (I was using 63 but i only had 56 installer)
5. Updated it to 65.0.1.
6. Connected my Firefox sync account
Problem -
1. All bookmarks didn't sync.
I created bookmark HTML backups and it were of 6mb and my latest backup is 171mb.
There are 2980 differences in 173mb backup and Backup taken after again connecting to FirefoxSync. I used WinMerge.
2. HTML backups also contain fav-icons [and Firefox Sync only syncs links not fav-icons.]
When browser is used fav-icons are loaded but after sync fav-icons are loaded as pages are loaded , so there are no fav-icons and html backup size is less than the last backup.
3. Could be related to https://support.mozilla.org/en-US/questions/1251781
4. There could be something wrong with Firefox's Exporting. Imported the same 173mb HTML to chrome and Firefox then exported HTML backups. Firefox Export was of 61.1Mb Chrome Export was of 12.9Mb
Sync doesn't sync add-ons installed before sync activation
So I had bookmarks and extensions in my browser, but wasn't using Sync. After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync wit… (read more)
So I had bookmarks and extensions in my browser, but wasn't using Sync.
After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync with that account, made sure that everything was checked to sync, I then synced.
After that, on my laptop, I installed Firefox, and then added my account.
I saw that none of my bookmarks were synced, same things with my extensions.
On my desktop, I went ahead and saved my bookmarks, deleted them all, and then re-imported the bookmarks. They then were able to successfully sync, on the desktop to the laptop.
But I cannot do the same thing with extensions.
I got "Unexpected error" when trying to sign in to Firefox Sync.
I have no such issue with my office computer.
Please help.
I am unable to sync to my account. The email gets returned.
I have had problems with Firefox Sync for a while. I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email g… (read more)
I have had problems with Firefox Sync for a while.
I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email gets returned.
I have bypassed this problem a number of times. I am not sure about the exact solution, but either waiting for 24 hours since last attempt to login or fiddling with Firefox Sync settings through my phone which is already logged in seemed to have helped.
Fiddling with phone settings does not work anymore. It may have never worked. I have not waited 24 hours since last attempt to login as well, so that could be the fix I am looking for. However, the main problem I have, is that I cannot bypass it in any other way. I am able to login to Firefox Screenshots for example with my account, but I cannot sign in to my Firefox account itself. It is not a good user experience.
I understand that this might be used for my own sake, to protect my account from potential intruders...however, I am very dissatisfied with not being able to sign it to my account for over couple of days because of such restrictions.
I do not think anyone can do anything about this, it will probably require redesigning existing safety measures just to deal with this obscure problem. I will wait for 24 hours and will update this post after I get the result. Maybe I can help someone else who is on the same boat as I am. I could not see similar problem on the internet other than a few, of which did not portray the problem in a way that I found relatable.
But maybe there is another way unbeknownst to me.
Either way, thank you for reading. I hope you have a nice day.
Can't make secondary email my primary email even though I followed instructions! Now what do I do?
I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried t… (read more)
I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.
Can't log in my firefox sync account
Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (read more)
Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!
strange behavior with Firefox bookmarks that don't get properly saved
I'm using FF63.0.3 and a Mac with OS 10.11.6. Firefox works generically well EXCEPT sometimes when I try to save bookmarks, all hell breaks loose. I save them, they LOOK … (read more)
I'm using FF63.0.3 and a Mac with OS 10.11.6. Firefox works generically well EXCEPT sometimes when I try to save bookmarks, all hell breaks loose. I save them, they LOOK like they're saved, and I try to sync. The sync goes off in never-never land, and never finishes. Aaargh, I say, and I restart Firefox, whereby my new bookmarks are GONE! No memory of them. No record of being at them in my History. Now I should say that when I kill Firefox in this circumstance, I get an "Application not responding" error, so clearly something has already been hosed.
I should say that this happens occasionally. Not always. But it's pretty exasperating when it does, trying to recover those lost bookmarks. Normally, when I sync, it just takes a few seconds, and everything is keen.
Insights abut why, or how to prevent this? This has been going on for months, surviving re-downloading Firefox, and reboots.
Firefox will not sync Windows Desktop and Android Device despite updated software and successful account creation. Why is it not syncing?
The question says it all. Help appreciated.
I can't disconnect from Synch because I'm stuck in 2-factor hell & authy doesn't help. How to get back to step 0?
I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing… (read more)
I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing to do.
But somewhere along the way, amidst various installs/deletions, my authy app got deleted/reinstalled and became out of synch with my firefox, so now the codes (or maybe they're called keys?) that it generates are not recognized by my firefox account. And I can't seem to access any backups or recovery codes that work either.
And so here's the big problem now: On a positive note, yes, my bookmarks can synch between my macbook air and my iphone 8. And yes, on my firefox account I can change the password as many times as I want. BUT, I because I don't have the right authenticator codes working now, I would just like to re-start from scratch, and I would like to disconnect my two emails that are currently associated with this Firefox account.
However, without having the correct authenticator 6-character or long-character info, unfortunately I cannot even get that far! I cannot successful complete the delete action to delete that firefox account in order to do this. So now those two emails of mine are held hostage by this particular Firefox account, and I can't use them in another Firefox account, and I can't use them properly in this Firefox account either because the 2FA isn't working well with the Authy.
I just want to disconnect them and start over, but there seems to be no way to get out of this multifactor circular hell. And also, while I am very happy to have finally found this help screen to type in my question, it took me a LONG time to even find out where to submit my question -- I had to browse through so many not appliable topics for days until I found where I could send something more than just a happy or sad feedback face. It should be much more straightforward to submit a question. Thanks for any help anyone can provide!
All of my devices with firefox sync except my macbook pro.
When I go into history on my macbook, nothing shows up from my macbook, but they show up from the PC and iOS device.
i'm locked out of firefox it keeps asking for a authenticator recovery code but i dont rememember what it is nor do I remember the authenticator app
I cant locate the authencator six digit code what do i need to do