SEC_ERROR_REUSED_ISSUER_AND_SERIAL

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message. Secure Connection Failed. … (read more)

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.

   Secure Connection Failed. 
   Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
   
   Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL 
   
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 
   Please contact the website owners to inform them of this problem.

Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?

Asked by ryavina 2 days ago

Last reply by Pallavi kumari 2 days ago

  • Archived

Accessibility of FF tabs, bookmarks, toolbars

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font s… (read more)

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font style/font size of FF tabs/bookmarks/toolbars! Prior to Quantum FF57, the easy to use add-on Theme Font & Size Changer worked but yet despite FF user complaints, no Quantum version (now FF62!!!!!!!) integrates the accessibility features and functionality of such add-on. We need FF tabs in arial black font, e.g.! Inexcusable! Pisses us off! Time to switch browsers!

Asked by InaccessibleFF 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

cant add bookmarks

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago witho… (read more)

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago without the issue) unable to add bookmarks, ran through all the troubleshooting ideas & none seemed to work. tried everything i could think of but nothing seems to work, uninstalling & reinstalling, restarting firefox, restarting comp, running in safe mode to rule out add ons etc

Does anyone have any suggestions as its rather annoying without bookmarks?

Thanks

Asked by coli89 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox updated to version 62.0 and started getting intrusion attempt blocked by Norton

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBS… (read more)

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBSd0KyAOiTCAY5fMBz/Y/5/

Network traffic was detected that matches the signature of a known attack. The attack was resulted from C:\Program Files\Mozilla Firefox.exe.

Asked by Rtippitt 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

OCSP is not working on Firefox

Hi I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox Getting Error code: MOZILLA_PKIX_ERROR_OCSP_… (read more)

Hi

I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox

Getting Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

checked with SSLLabs, OCSP is enabled and there is no issue.

Thanks

Asked by khankhayam 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FireFox opens but does not render the window, it flickers in and out but cannot be seen after a few seconds

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the c… (read more)

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the cursor flashing in the screen that would normally be on the default FireFox search bar. Even though I cannot see it, I still have an icon in the task tray, If I press F11 to go full screen , the browser opens and is visible and functional. If i leave full screen after that the firefox becomes a low res white screen. See attached images.

- I have tried a full uninstall and deleting program files folder and then re-installing - I have uninstalled and installed Firefox 63 Beta - I have deleted and recreated a new profile - I have renamed the xulstore.json file in the profile and a new one created - I have adjusted the FireFox performance settings to no hardware acceleration - I have tried in private browsing - I have tried opening FireFox in safe mode - same behavior - I have removed and disabled any and all plugins.

Asked by catalyph 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Why did Firefox suddenly stopp launching? (Mac)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6 Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, … (read more)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6

Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, when launching the Firefox-icon in the dock, it does the little jumping-animation, but after that nothing happens. No error-message either.

Before that, Firefox functioned perfectly. I can't remember installing any updates or changing any preferences today.

I tried reinstalling Firefox (clean reinstall) as described in several other posts. Also tried the suggestions on the Mozilla Support-Page ("Firefox won't start - find solutions"). Opening Firefox in Safe Mode or by holding the option-key also didn't work.

Would really appreciate your help, thanks.

Edit: When moving and launching Firefox from another drive (SD-Card or initial "virtual" Firefox-drive) it somehow workes!

Asked by coffeenator1 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (read more)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Youtube Slight Hiccup in Playback

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin a… (read more)

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin addon, but it changed nothing. I see problems with video and audio playback are quite common in Firefox, but I haven't seen too many in Quantum (especially something so little as a random stutter). Any help is greatly appreciated, though it's not a very game-breaking problem (I've had this issue since Quantum came out and I installed Windows).

Asked by CJBurkey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox now holds a lock for places.db during the whole time it is open

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred work… (read more)

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred workflow to do a search for a firefox bookmark by a keyword. I see that the workflow written in Python crashes with

`sqlite3.OperationalError: database is locked`

When I close Firefox, the script is working fine. When I open it again - the script is not operational again. Tried safe mode - the same result.

This was working fine for years and the symptom points that it was changed recently and now Firefox holds a lock during the whole time it is open. I guess previously the database lock was acquired per bookmark write transaction.

FF 63.0 macOS

Is it a known issue? Why was this change made?

Thanks!

Asked by dmfigol 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Why is Firefox automatically opened to the https://kbb.com website every morning?

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot fin… (read more)

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot find anywhere in Firefox settings that is telling this site to start up nor any reason for Firefox to even be open. I definitely shut Firefox down when I'm finished browsing. There are some 'Recent Highlights" and one of them is showing that page, but I am unable to remove them.

Asked by Jokerin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Profile lost during update

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a mome… (read more)

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a momentary notification that Firefox had updated successfully. This issue is similar to https://support.mozilla.org/en-US/questions/1223868. I do have a "Old Firefox Date" folder on my desktop. I added a new Profile and copied the necessary files from the folder on my desktop. Problem is...no bookmarks, favicons, login info, etc. I'm not real happy about this because Firefox has the ability to delete profiles and add new ones without notification and then corrupt or lose all my old info. I can't believe I allowed Firefox to update without notification. First of all, what happened and secondly , how do I get info back that isn't where it's supposed to be?

Asked by cactusdr 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Why do upgrades remove all extensions, passwords, etc. I am so tired of having thise issue...

1. There are so many different Firefox versions and they keep adding. Which one is the best??? 2. Every time you upgrade all my data seems to disappear, Extensions, ad… (read more)

1. There are so many different Firefox versions and they keep adding. Which one is the best???

2. Every time you upgrade all my data seems to disappear, Extensions, add-ons, saved logins which I have saved under Privacy & Security. In addition, why each time I logout, the check-mark I have checked asking to save logins & passwords has to be checked every time I sign in. I assumed that this should remain checked, since if you don't, and make changes, the new login is not saved????

3. Are you behaving as Windows? The reason I changed to your software was that you seemed to be more understanding of customer issues.....

4. It's all very nice to come up with new features, but the features that are now should be working efficiently. Once that occurs, then indeed promote new and better features.

5. Make it easier to understand, i.e., use examples, terminology that is for average users, don't try to impress with all the jargon is used by computers experts. Remember, all customers have different levels of knowledge, so please keep this in mind, PLEASE....

I would appreciate a response to these issues. I am hoping that this will be done in a short time.

Regards,


[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Joyce 1 year ago

Last reply by Pj 1 year ago

  • Archived

Firefox 63.0 (64-bit Windows 7) won't complete Restart after Update

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen th… (read more)

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen the message to "Restart Firefox to Update" for several days but was busy doing 'stuff' so I held off. Was also getting messages that Adobe Acrobat Reader had been updated successfully and that I should restart for the update to take effect. Finally, since I wanted to replace my AVG Free AV with ZoneAlarm Internet Security, I decided it was time to close all my active programs, including Firefox, remove AVG Free AV, download and install ZoneAlarm Internet Security and then shut down my laptop in order to install any Windows 7 updates. In order to shut down Firefox while maintaining all my Windows and Tabs, I typically just pull-down the Menu and select 'Exit'. When I open Firefox again, I select 'Restore previous session", my Windows all come up and my tabs are all there and I'm off to the races! However, when I tried that this time, I received a warning that I had 8 Windows open and 441??? tabs (I have a lot but it is nowhere near that number [150 maybe]) in use and they would all be closed if I chose to exit. Since this is my way of remembering all of the things that I am working on at any given time, I DEFINITELY DIDN'T WANT TO DO THAT!! So, the only choice I had seemed to be to click on the "Restart Firefox to Update" button in the "Help" --> "About Firefox" dialog box. However, I did that about 6 hours ago and the little blue 'circle' just keeps 'spinning' and the hard drive access light flashes periodically (more so, within the first 30 minutes or so after clicking on the 'Restart' button) but the 'Restart' has not completed. I guess I will have to abort the update somehow but I don't want to do that part way through a 'Restart' and I DEFINITELY DON'T WANT TO LOSE MY OPEN TABS!!! What should I do to be able to get back to productive work using Firefox?!

Asked by balls69bc 1 year ago

Last reply by Pj 1 year ago

  • Archived

I drive a Mac. The Firefox icon in my dock suddenly changed from the usual Firefox logo to looking like a notepad with a short ruler, pencil and pen; so why?

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been t… (read more)

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been the regular red fox in a circle. Then today I went to open Firefox and I couldn't find it on my Dock. After careful observation using the magnifier I discovered that the Firefox program is still there, but its icon has been replaced by a totally insignificant looking icon that looks like a white notebook, with a small ruler, pencil and pen on top. - What gives? - Is this the "new" icon for FF? - I don't like it. It's harder to find. - I didn't ask for the change, nor did I do anything (as far as I know) to prompt it to happen. signed: TEZ123

Asked by TEZ123 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Auto spell check is placing random carriage returns in messages sent using iNotes.

We use IBM's iNotes product for internal e-mail. Within approximately the last eight weeks we've been encountering random carriage returns added to the messages we send… (read more)

We use IBM's iNotes product for internal e-mail. Within approximately the last eight weeks we've been encountering random carriage returns added to the messages we send when auto spell check is enabled. If we disable auto spell check or use a different browser (Google Chrome and Apple Safari was tested) the problem disappears. The problem seems to disappear for a short time if we clear the Firefox cache.

I've been working with IBM support regarding this problem and they're convinced the problem is related to Firefox. Has anyone else encountered this problem?

Thanks, Bob

Asked by bdushok 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

bloqué par https://dtc6wskaamp8b.clounfront.net

Hi, How is it possible that this site can block my browser and that I have to go to the task manager and close Firefox? Can you tell me how I can block this site? I don't… (read more)

Hi, How is it possible that this site can block my browser and that I have to go to the task manager and close Firefox? Can you tell me how I can block this site? I don't have a virus on my computer I use Avast and Malwarebyte Premium. Thank you for your help. Regards Michel

Asked by Michel_Tanguy 1 year ago

Last reply by FredMcD 1 year ago