Firefox Support Forum

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).

Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)

Not sure what info you need in order to help, but here is some of the crash report from the latest one today.

Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

UHD Graphics 630 (Mobile) (0x3e9b)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4

Processor Notes

processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

Hello together, first: sorry for my bad english.

I have the problem that my firefox crashes everytime i try to start it. I have to create a new profile with the "-profilemanager". Then it will work for like 1 or 2 hours and then he crashs again. I also tried to reinstall it...,

Firefox does not save any crashreports or something. I also tryed the "clean up" function.

I'm desperate...,

My specs: Firefox Version 85 Windows 10 LTSC 2019

Firefox periodically crashes several times a day over the past few months. The last few days, Firefox began to crash almost every time when i try to open absolutely different web sites. All other software i use and other browsers don't crash at all.

Hi! I can save a lot of account passwords abut not all. Few are not prompting for the option. As for now I found two - https://store.steampowered.com/ and https://evenstadmusikk.no/

I am moving my data from chrome to FF Quantum because I am deleting everything from google (accounts and apps) and I did not have any problems to save them there. Here I have no luck. Just to repeat - Firefox is saving almost all of my passwords. The prompt shows and I have no issues. With these two - no prompt. I tried to edit an account I consider less important - I can't. Only username and password, not the address. I am allowing to save the data (attachment). I have no exceptions. These are no banks or such. And I have no issues to save the data on safari or chrome. How I can have them saved on Firefox when there is no possibility to add data manualy?

Windows 10 Pro v1809 Build 17763.55 / Firfox v63.0.1

As of a couple weeks ago I am unable to open the Calendar feature on Apple iCloud, or bill pay mode in my credit union account when using Firefox. Interestingly, at the same time the credit union main page warned to clear history and cache on all versions of Firefox which I did. In either case, when I choose these failing features the progress indicator either goes on forever or times out

Neither of these issues exist using Google Chrome or MS Edge? Solution?- Thanks for your help, IM

when I click the Firefox icon in my toolbar it does not open, but now I am using other operating browser. Hope u can help me. Thanks. Is it because I could not donate some money. Anyway I shall give some donations when the time comes. Thanks

OK - I have searched and Googled.

This happens with FF 46 32 bit, 64 bit, portable, on Win 7 32 bit, 64 bit and windows 10. It happen in safe mode. It has all plugins up to date. I t has remove all but needed and non removable add ins - such as Flash, Acrobat Reader, etc. It happens on computers with plenty of RAM (16 GB). Oddly enough, it happens worse with safe mode and plugin container is run-a-way. With normal mode, it appears that plugin container is under control and Firefox itself runs amuck.

So - totally repeatable. Page down in Firefox with one or 50 tabs open - no matter. It will crash. Goes black, or stops responding. Until Firefox closes. NEVER happens with Edge for example.

I have to think it is a Firefox memory leak, but even using Firemin does not help much if at all.

What can be done? I have done my homework!

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	46.0.1.5966
 Application Timestamp:	572818c9
 Fault Module Name:	mozglue.dll
 Fault Module Version:	46.0.1.5966
 Fault Module Timestamp:	572808c3
 Exception Code:	80000003
 Exception Offset:	0000efdc
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

More info, of course. End of my rope on this one....

Thanks.

~Bob

I had selected "Don't open tabs until selected" but all of a sudden they are all opening on startup. The "Don't open tabs until selected" option is not there anymore when I go to Options. What can I do? This is urgent because I have multiple tabs open and they're all going strong at the same time and some of them are YouTube videos!

Somehow websites have figured out how to play audio even when the Flash object is blocked. This did not used to be the case and I only recently noticed they can sneak the audio through.

I have looked around other help sites but found no solution. I have a link of an example, below. Note: this link has audio that is particularly annoying and vacuous.

http://tvlistings.aol.com/listings/ga/columbus/over-the-air/31902

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), but usually every day or every other day, FF becomes "non-responding". I have no idea what that term means in MS WIndows terms. When this happens, FF begins using up to 50% of the CPU, and is using 1.4 Gb of private space. When this happens sometimes the software will allow me to click "Exit" to terminate FF. Other times Windows will not allow me to click "Exit, andI have to use the Task Manager to cancel the firefox,.exe process. And, more times that not, when I am able to click Exit, Firefox takes a few minutes terminating before it crashes and gives me the option to cancel FF or restart it. I always send the dump to Mozilla. I have not looked at the recent crash reports.

This happened this morning about 15 minutes ago, and FF is behaving properly now. But it is already using 1.1 Gb of private space. i do not know if this private space usage is related to the problem. I do have11 FF windows in my current setup, as I use a different window for each project on which I am working. But so far I have only accessed two of the windows since the restart. I assume, that based on my projected usage of FF today, by tomorrow morning FF will have crashed by itself or I will have to Exit and restart.

What is happening? In MS terms, what is happening when a process becomes "non-responsive"? Is there some resource shortage that causes this? And when this happens, how can I debug FF and get more diagnostics? My records show that this has been occurring for over a year. Thanks.

YouTube HTML5 videos fail after 23 minutes 18 seconds. The audio becomes croaky and intermittent and the video freezes. I have to click somewhere on the video timeline for video & audio to resume. The video quality doesn't appear to be a factor because videos at 240p, 480p and 720p fail at the same time (23 mins 18 secs).

I disabled all add-ons and still had the problem.

I did a fresh install of Firefox and—before installing any add-ons—tested YouTube videos and got the same issue.

I've experimented with the "Override automatic cache management" box being unticked then ticked (with cache limit set to 200MB, then 400MB).

I don't experience this YouTube playback problem with Google Chrome (using Windows XP).

Hello everyone:

I have a big issue with Firefox; the browser crashes several times during the day. I re-started it, re-installed it but nothing works… I use Mac OSX 10.8.5 (Mountain Lion).

Thanks so much for your time!

h

I transferred from safari, told it to get my old passwords and it is asking me to log in to face book. I long ago forgot my password for face book. Does it take five minutes or 5 days? I'll check again after this post.

ottawa citizen login page - http://epaper.ottawacitizen.com/epaper/viewer.aspx - hangs after the password is entered - if that pane is closed & a specific news page is clicked the login reappears with the same problem. The chrome login shows links to facebook, google,etc with firefox but although the FF page states one can sign in with another account none of the links are displayed.

This happens only on a specific site (http://kajgana.com), and the error persist on my both computers. It's so frustrating I've tried everything and apparentrly the "solution" is to disable flashplayer but I need flashplayer for other sites.

I don't know if I am the only one but recently Twitch TV (https://www.twitch.tv/) stopped working on Firefox with windows 10. Page loads just fine but when trying to watch any live stream or past broadcast from anyone the video player just sits there with giant play button (attached picture). When i click on it nothing happens. On other sites like Youtube everything is just fine, it's just twitch. I did fresh Win install and only installed network drivers and tried to watch stream but the problem is still there. This also happens on my work laptop that also has Win 10 installed, but on my brother's PC, that is running Win 7, twitch works just fine.

Not sure if the issue is with Twitch, Win 10 or FF 46.0.1 but on previous versions of FF, twitch worked ok?

Hello,

I'm using Firefox 48.0 on a WIN Vista PC & when looking at ads. (on Craigslist for example) QR codes (i.e. the actual squares) posted on the ads. do not appear on the page. However, if I look at the same page with IE 9, the squares are visible.

Why is this?

I have just installed the extension called "QR Secret Decoder Ring" (v. 0.7.0) thinking it might help but it's made no difference, as there is no "QR code square" shown to decode!! If the code squares are visible, I am assuming the above mentioned extension will show me what the code says. Is that correct?

A solution would be greatly appreciated, as I have already spent several hours trying to solve the problem.

Thank you.

Every time I turn on my imac, the firefox page opens automaticlly. Don't know how to stop this. Tried going into options with no luck. Please let me know how to fix this. Bill Montgomery