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Firefox keeps randomly resetting

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last ses… (read more)

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last session is never available when this happens even though I have that selected and checked and it does work when I manually close out windows and tabs myself so i know that preference is selected. My search engine preferences are always reset and have to restore defaults as well. Mac os Big Sur 11.2

Thanks to anyone who can help me solve this sudden mystery. Long time user of firefox on macbook pro and mac towers.

Ronnie DiCicco

Asked by dicicc 1 week ago

Last reply by cor-el 9 minutes ago

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

My Firefox will not open no matter what I try because it continuously tells me, "Your Firefox profile cannot be loaded. It may be missing or inaccessible." This error sta… (read more)

My Firefox will not open no matter what I try because it continuously tells me, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

This error started happening because my Firefox originally wasn't saving the add-ons that I was trying to add. If I closed my browser and opened another one it would be gone. I tried refreshing the browser but that didn't help. I eventually tried reinstalling to see if that would fix the issue and then this error popped up and now I cannot stop it.

I tried reinstalling. I tried deleting the profile out of appdata, etc in hopes it would make a fresh one. I tried making a new profile by running it without opening the browser only to be given an error that doesn't save it. I'm at a loss on how to get my Firefox working again. It is my favorite browser and this is the first time I've ever really had a severe problem with it. Help!

Asked by appletree278 3 hours ago

Last reply by jscher2000 54 minutes ago

Firefox hangs/freezes after 85 update.

Hi everyone, After the 85.0.0 update and still now with 85.0.1 and 85.0.2 firefox crashes. It's usually happened with clicking a link that'll take action outside of fire… (read more)

Hi everyone,

After the 85.0.0 update and still now with 85.0.1 and 85.0.2 firefox crashes. It's usually happened with clicking a link that'll take action outside of firefox (not a url link but a download attachment link in gmail or a print link). I've also had it happen with placing links from the search bar to the bookmark bar, and just recently opening up the 'show all bookmarks' window.

It'll hang, i won't be able to click anything, and then it'll give me the 'close window' screen. It's never fully crashed and given me an error message. I start up firefox again, restore the session and everything is back to where it was.

I've tried refreshing. I've tried creating a new profile. I've tried uninstalling and downloading 85 direct from mozilla. Nothing seems to be working. I'm going to see how it does for a bit in safe mode, but all the add-ons I have I've had way before the 85 update and all of them are recommended by mozilla.

I'm all ears (eyes?) for solutions!

Asked by info4851 1 week ago

Last reply by jscher2000 2 hours ago

Firefox 86 Crash On Startup

I'm currently running Ubuntu 20.04 although this problem began yesterday while I used Ubuntu 18.04. Simply put, I went to sleep on February 26 and on February 27 when I t… (read more)

I'm currently running Ubuntu 20.04 although this problem began yesterday while I used Ubuntu 18.04. Simply put, I went to sleep on February 26 and on February 27 when I tried to start up firefox I only get the crash reporter. I am able to run 78.8.0esr thankfully, however I would greatly prefer to use the latest version of the browser. I can think of nothing I did between shutting down my browser on the 26 and waking up the next morning. Firefox will not start up in safe mode. I clean install from the snap store or ubuntu repositories has done nothing.

Below is my crash ID and i've attached all the details the crash reporter gives me.

Crash ID: bp-2e4e360d-605b-4fa6-9cdf-17eb90210227

Asked by jyevoli01 7 hours ago

Last reply by cor-el 3 hours ago

Disable Firefox Disk Cache Completely

Hello, I recently purchased a SSD and I am using it. I was shocked to see that my SSD's TBW was 800GB in just 2 months whereas I never write any big files and then I real… (read more)

Hello, I recently purchased a SSD and I am using it. I was shocked to see that my SSD's TBW was 800GB in just 2 months whereas I never write any big files and then I realize that Firefox was eating my TBW and I have disabled some features in "about:config".

Those features are: browser.cache.disk.enable = false browser.cache.disk_cache_ssl = false browser.cache.memory.enable = true


But disabling those things did not helped me. I am trying to save my TBW. I want Firefox to never write anything in my SSD. I want to disable cache forever. I want Firefox to store all cache in Memory. I know it will take more internet bandwidth but no problem for me.

Can I tweak these settings in about:config?

browser.cache.disk.capacity = 0 or 1 (Not use if 0 means unlimited or disable in Firefox so I am using 1 and please tell me how what does 0 does) browser.cache.disk.content_type_media_limit = 0 or 1 (Not sure what this is) browser.cache.disk.enable = false browser.cache.disk.free_space_hard_limit = 0 or 1 browser.cache.disk.free_space_soft_limit = 0 or 1 browser.cache.disk.max_chunks_memory_usage = 0 or 1 browser.cache.disk.max_entry_size = 0 or 1 browser.cache.disk.max_priority_chunks_memory_usage = 0 or 1 (Not sure what this is) browser.cache.disk.metadata_memory_limit = 0 or 1 (Not sure what this is) browser.cache.disk.preload_chunk_count = 0 or 1 browser.cache.disk.smart_size.enabled = false browser.cache.disk_cache_ssl = false browser.cache.offline.capacity = 1 browser.cache.offline.enable = false browser.cache.offline.storage.enable = false

Can I create a new setting like browser.cache.disk.disable = true?

Asked by The Most Honourable 1 day ago

Last reply by jscher2000 9 hours ago

Firefox Crashes Every Time When Opened

Hi. For the past few days, Firefox crashes every time it is opened. Please advise how I resolve this issue. Thanks very much. AdapterDeviceID: 0x1616 AdapterDriverVersio… (read more)

Hi. For the past few days, Firefox crashes every time it is opened. Please advise how I resolve this issue. Thanks very much.


AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4549 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:19.0.0,default-theme%40mozilla.org:1.1,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1 AvailablePageFile: 6019948544 AvailablePhysicalMemory: 1241309184 AvailableVirtualMemory: 138531290202112 BIOS_Manufacturer: Insyde BreakpadReserveAddress: 2295517675520 BreakpadReserveSize: 83886080 BuildID: 20210222142601 CPUMicrocodeVersion: 0x2b ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1614172847 DOMIPCEnabled: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.focus-visible.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,print.tab_modal.enabled,dom.input_events.beforeinput.enabled,dom.forms.inputmode,network.preload,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 2 GPUProcessStatus: Destroyed GraphicsCriticalError: |[0]CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=235.502) |[1]CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=235.502) |[2][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=235.662) |[3][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=235.662) |[4][GFX1-]: GPU process disabled after 2 attempts (t=456.282) |[5]CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=456.282) |[6]CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=456.282) |[7][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=456.282) |[8][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=456.282) |[9]CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=456.282) |[10][GFX1-]: Compositors might be mixed (5,1) (t=456.442) InstallTime: 1614171546 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["DWrite.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 504 StartupCrash: 0 StartupTime: 1614172771 SystemMemoryUsePercentage: 70 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210222142601","version":"86.0","vendor":"Mozilla","displayVersion":"86.0","platformVersion":"86.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4011,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1995,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2020,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-MY","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":1379},"hdd":{"binary":{"model":"HGST HTS545050A7E680","revision":"GR2OA350","type":"HDD"},"profile":{"model":"HGST HTS545050A7E680","revision":"GR2OA350","type":"HDD"},"system":{"model":"HGST HTS545050A7E680","revision":"GR2OA350","type":"HDD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4549","driverDate":"11-10-2016","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","hwCompositing":{"status":"blocked:GPU_PROCESS_FALLBACK_TO_SOFTWARE"},"gpuProcess":{"status":"failed"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_DISABLED"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"denied"},"openglCompositing":{"status":"unused"},"omtp":{"status":"available"},"advancedLayers":{"status":"blocked:FEATURE_BLOCKED_BY_WEBRENDER_USAGE"},"d3d11":{"status":"blocked:GPU_PROCESS_FALLBACK_TO_SOFTWARE"},"d2d":{"status":"blocked:GPU_PROCESS_FALLBACK_TO_SOFTWARE","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Avira Antivirus"],"antispyware":null,"firewall":["COMODO Firewall","Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-MY","en-US"],"regionalPrefsLocales":["en-MY"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.region":"MY","browser.search.widget.inNavBar":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.bing.com","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18682,"firstUseDate":18682},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18680,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18680},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18680,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18680},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18680,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18680},"webcompat@mozilla.org":{"version":"19.0.0","scope":1,"type":"extension","updateDay":18680,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18680}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system color scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18682,"updateDay":18682},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1683348-rollout-tab-modal-print-ui-roll-out-release-84-85":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"2530f6bf-b7ac-45ba-81a8-cf4cf648f427"},"bug-1691496-pref-activity-stream-pocket-new-tab-logged-out-save-on-release-86-86":{"branch":"variant_c","type":"normandy-exp","enrollmentId":"ec36a765-bd09-4bce-a8d5-5a3f11d2d336"}}} ThreadIdNameMapping: 11076:"IPC I/O Parent",1756:"Timer",12032:"Link Monitor #1",11280:"Socket Thread",11720:"Permission",10164:"JS Watchdog",10916:"JS Helper",8632:"JS Helper",6048:"JS Helper",7796:"JS Helper",12260:"IPC Launch",7140:"WindowsVsyncThread",6028:"Compositor",10996:"ImageIO",10404:"IPDL Background",7312:"TRR Background",2336:"Cache2 I/O",8656:"Cookie",3888:"Worker Launcher",12124:"DOM Worker",8060:"QuotaManager IO",10848:"IndexedDB #1",5404:"StyleThread#1",8200:"StyleThread#0",9064:"StyleThread#2",4696:"ImageBridgeChld",10464:"GMPThread",8536:"ProcessHangMon",7716:"TaskController Thread #0",9404:"TaskController Thread #1",8996:"TaskController Thread #2",10780:"Untrusted Modules",8124:"BackgroundThreadPool #2",11904:"ProxyResolution",6300:"Cache I/O",2972:"BgIOThreadPool #1",8688:"DNS Resolver #1",11156:"DNS Resolver #2",3860:"HTML5 Parser",11408:"mozStorage #1",7808:"DNS Resolver #3",932:"mozStorage #2",11112:"mozStorage #3",11104:"DOM Worker",2936:"localStorage DB",7712:"localStorage DB",2212:"SSL Cert #1",6484:"StreamTrans #5",11244:"URL Classifier",11296:"StreamTrans #6",10928:"COM MTA",7344:"IndexedDB #6",228:"StreamTrans #7",9732:"mozStorage #4",11776:"DOM Worker",5988:"StreamTrans #8",12152:"SaveScripts",12072:"PlayEventSound", Throttleable: 1 TotalPageFile: 9574559744 TotalPhysicalMemory: 4205850624 TotalVirtualMemory: 140737488224256 URL: about:crashes UptimeTS: 754.25227 Vendor: Mozilla Version: 86.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by avxtp 4 days ago

Last reply by FredMcD 9 hours ago

Firefox NIGHTLY 88.0a1 64bit slow freezing..

Firefox NIGHTLY 88.0a1 64bit Operating system windows 7 64bit Intel Xeon 1230v3 RAM 32gb GeForce 970 wd blue ssd 500gb One day, Nightly began to slow down. Creating 20 ne… (read more)

Firefox NIGHTLY 88.0a1 64bit

Operating system windows 7 64bit Intel Xeon 1230v3 RAM 32gb GeForce 970 wd blue ssd 500gb

One day, Nightly began to slow down.

Creating 20 new tabs didn't slow it down, but now creating 4 new tabs freezes or doesn't respond.

Even if you turn off hardware acceleration, turn off additional functions, or turn off unnecessary functions among experimental functions, it will only speed up for a while.

Over time, it stops again or stops responding.

Since it is a problem with the computer, there is no change even if I run it again after cleaning the registry and other optimizations. There is no problem in Chrome or Opera, but only Nightly is the problem.

I didn't even have to reinstall and I don't know what to do. I might try installing the old version, but I don't know where to get it.

In other words, it seems that it runs without problems when it is first started. But after running If you repeat creating 10 new tabs several times, it becomes slower and stops responding.

It's as if the capacity is full and you can't take it anymore... however, my hard disk has 200 GB of free space.

If this problem is not resolved, I don't think I can use Nightly anymore.

Error message

설명:

 오류로 인해 이 프로그램이 Windows와 상호 작용하지 않습니다.

문제 서명:

 문제 이벤트 이름:	AppHangB1
 응용 프로그램 이름:	firefox.exe
 응용 프로그램 버전:	88.0.0.7728
 응용 프로그램 타임스탬프:	603acfd6
 중단 서명:	9c0e
 중단 유형:	0
 OS 버전:	6.1.7601.2.1.0.256.1
 로캘 ID:	1042
 추가 정지 서명 1:	9c0ebfe75cb0efa66b21762d6b9e2733
 추가 정지 서명 2:	a774
 추가 정지 서명 3:	a7742fb7cef8ff4e7802a3ccd85b4c6e
 추가 정지 서명 4:	9c0e
 추가 정지 서명 5:	9c0ebfe75cb0efa66b21762d6b9e2733
 추가 정지 서명 6:	a774
 추가 정지 서명 7:	a7742fb7cef8ff4e7802a3ccd85b4c6e


I don't know if the meaning is well conveyed using Google Translate. Anyway, I hope for help.

Asked by ninjasoul84 15 hours ago

Last reply by ManuFX 10 hours ago

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 2 weeks ago

Last reply by cor-el 22 hours ago

On Screen Keyboard will not open, Surface Pro 7

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a f… (read more)

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

Asked by Big Daddy 1 day ago

Last reply by jscher2000 1 day ago

Recover previously open windows/tabs from FireFox profile backup

I'm having a similar problem to other posts I've seen here at support.mozilla.org, but not exactly the same, and none of the solutions are working for me. I was using my … (read more)

I'm having a similar problem to other posts I've seen here at support.mozilla.org, but not exactly the same, and none of the solutions are working for me.

I was using my Firefox ("FF") for Mac v77.0.1 with many tabs across 3 windows (as I've done for years). I Quit FF, shutdown Mac, and when I restarted Mac and FF, the windows and tabs did not reopen (as opposed to always reopening just fine, for years and years).

I looked under the History menu, and the missing windows and tabs did NOT list in the Recently Closed Tabs or Recently Closed Windows, BUT it DID list tabs and windows that I HAD recently closed.

I went ahead and selected Restore All Tabs and Restore All Windows, hoping that maybe it'd somehow open my last opened windows/tabs, but not only did that not happen, but it didn't even open the actually recently closed tabs/windows it had listed. Then, the History drop down menu just greyed out the Recently Closed Tabs and Recently Closed Windows options under History.

NOTE: It might be best to next skip down to MY Reply to this post (solution??), and then up to my Update/Edit (down below), before continuing right here to read my efforts to solve this!

Luckily, I had just backed up my Mac right before shutdown, so I grabbed the sessionstore.jsonlz4 file from most recent backup, Scrounged it at https://www.jeffersonscher.com/ffu/scrounger.html, which produced an HTML that lists all the windows/tabs that I had open (including the Back-Forward History) before Quitting FF & Shutting Down Mac.

Then I followed these instructions I've seen many places: 1. quit FF 2. rename sessionstore.jsonlzr in my FF Profile to sessionstoreOLD.jsonlzr 3. copy sessionstore.jsonlzr (and next recovery.jsonlz, and next previous.jsonlzr) from my Mac backup 4. paste sessionstore.jsonlzr into the FF Profile on Mac (or paste recovery.jsonlzr or previous.jsonlzr, renaming them sessionstore.jsonlzr once pasted there) 5. open FF

Once I did those steps 1-5, it did NOT open any of my windows/tabs from previous session.

I even tried renaming my whole FF Profile from 2d7si5hi.default to 2d7si5hiOLD.default, and then copying the FF profile backup and pasting into Mac next to the old FF Profile. Once reopening FF, still no previous windows/tabs.

I even tried Trashing FF Profile 2d7si5hiOLD.default, before pasting in FF Profile from backup. Once reopening FF, still no previous windows/tabs.

I then did all the above with even older backups (from about 2 weeks ago). In THIS case, ONLY ONE of the 3 windows opens with lots of tabs (but not the other 2 windows of tabs).

I then updated my FF to v78.7.0esr, and went through ALLLLLL the above steps again, and the results were the same (unsuccessful).

I then tried creating a new FF profile, copying ALL contents from most recent FF profile backup and pasting into the new FF profile (per jscher2000's instructions - but without having done the Refresh FF - at https://support.mozilla.org/en-US/questions/1136981) .... again, none of the previous windows/tabs showed up.

SO - anyone know how to get my FF to show all the windows/tabs that ARE present in my sessionstore.jsonlzr backups? Am I missing some step(s)??

By the way, in both FF v77.0.1 and v78.7.0esr, this glitchiness is also happening:

  • FF Preferences won't open
  • Help > Troubleshooting Information won't open (except for SOMEtimes if I already have a new Window open)

Thanks much!!

UPDATE/EDIT!: Whoa. Weird. I just happened to accidentally toggle to my Mac Dashboard (which I rarely use), and underplayed beneath the Dashboard Widgets were THE THREE MISSING FF WINDOWS OF TABS - which I could toggle between there at the Dashboard. I toggled back from Dashboard to Desktop, closed the FF that was open and NOT showing the windows/tabs, then toggled back to Dashboard, and the FF windows/tabs were no longer there. THEN, I reopened FF, again no windows/tabs, but then a toggle back to Dashboard - and boom, there they are! Say what?? OKAY - so FF is accessing/seeing the windows/tabs, just not displaying them within FF, but, instead, as standalone items behind Widgets on the Dashboard. Does this give anybody any insight on what's going on and how to fix it (way above my head!)?

Asked by ted939 3 weeks ago

Last reply by jscher2000 1 day ago

Reset the default language and search engine at each update

Hello, at each firefox update, on each session of my PC, under ubuntu 20.04, the language is reset (in English) and the default search engine changes (I use Qwant). Do ot… (read more)

Hello, at each firefox update, on each session of my PC, under ubuntu 20.04, the language is reset (in English) and the default search engine changes (I use Qwant). Do others have the same problem?

Bonjour, à chaque mise à jour de firefox, sur chaque session de mon PC, sous ubuntu 20.04, la langue se réinitialise (en anglais) et le moteur de recherche par défaut change (j'utilise Qwant). D'autres on-ils le même problème ?

Asked by Jean-Luc 1 day ago

Last reply by cor-el 1 day ago

Games and videos jerk horribly

Hello, since the last Firefox update I can hardly watch short videos or play games smoothly at Gameduell. It has always been jerky, but now it has become very, very bad. … (read more)

Hello, since the last Firefox update I can hardly watch short videos or play games smoothly at Gameduell. It has always been jerky, but now it has become very, very bad. In addition, Firefox often hangs or crashes. What should I do? Thanks for your help. Greetings from Heide

Asked by Heide 3 days ago

Last reply by TyDraniu 1 day ago

After an Update I get white screens only

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all rec… (read more)

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all records in Regestry I found. All what I can find is the following: Starter Process is deactivated after error. All details out of Error Report see in Troubleshooting Information

Asked by kar16 1 day ago

Last reply by FredMcD 1 day ago

videos not loading

Question for community. Here in Seattle KOMO is the local ABC affiliate. Since the last Firefox upgrade videos like the one I am offerring here from their site will not… (read more)

Question for community. Here in Seattle KOMO is the local ABC affiliate. Since the last Firefox upgrade videos like the one I am offerring here from their site will not load and I end up having to go to another browser. Even in safe mode videos will not load? Any thoughts?


https://komonews.com/weather/scotts-weather-blog/convergence-zone-puts-on-a-show-for-seattle

Asked by codetalker 5 days ago

Last reply by TyDraniu 2 days ago

Firefox 85 stalling/hanging (not sure or proper term) on new Mac Mini with M1 processor running OS 11.12.1 after waking from sleep

I recently bought a new mac mini. it is running os 11.12.1 and is the new mac M1 chip. I downloaded the latest version of firefox, 85.0.2 It seems to work great..... but … (read more)

I recently bought a new mac mini. it is running os 11.12.1 and is the new mac M1 chip. I downloaded the latest version of firefox, 85.0.2 It seems to work great..... but after a few days i have noticed that when i first wake up the computer in the morning AND after i wake it up after it's gone to sleep during the day the browser doesn't work correctly. Trackpad won't scroll. Typing won't type. Clicking on a tab dosen't open the tab..... UNTIL i click on another window of the browser, then when i go back to the first window it has opened the tab i clicked on. Very odd. If i quit firefox and open it again it works. But this is not ideal.

Anyone else experiencing this? Anyone have a solution??

Thanks, Miranda

Asked by fiberfriendsfelt 1 week ago

Last reply by Martin 2 days ago