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home button is missing after update

After a recent update, my home button is now MISSING! Gone! Do not tell me to take a screenshot because that is not available for the menu or bookmarks bar. Why would y… (read more)

After a recent update, my home button is now MISSING! Gone! Do not tell me to take a screenshot because that is not available for the menu or bookmarks bar. Why would you erase my home button in an update?

Asked by susankaveny1 5 months ago

Last reply by cor-el 5 months ago

Firefox browser often crashes

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user exp… (read more)

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID:bp-fd4c7367-1346-4a10-a2cd-244ac0211202

Asked by cyxiu123 5 months ago

Last reply by FredMcD 5 months ago

FirefoxCP WebExtensions and FireFoxCP Isolated Web Content

FirefoxCP WebExtensions and FireFoxCP Isolated Web Content seem to cause my Mac's fans to spin crazily and are taking up the most resources by far. This happens most fre… (read more)

FirefoxCP WebExtensions and FireFoxCP Isolated Web Content seem to cause my Mac's fans to spin crazily and are taking up the most resources by far. This happens most frequently on Hearst newspaper site and other heavy ad sites. I can turn off Enhance Tracking Protection which does not really seem to have an effect. I mean the fans will slow after about a minute or two and then start up again when I go do the next page. According to Mac Activity Monitor FirefoxCP WebExtensions will use up just over 2GB of memory and FireFoxCP Isolated Web Content will use just under 2GB of memory.

FF 94.0.2 (64-bit)

macOS Monterey 12.0.1 MacBook Air (13-inch, Early 2015) 2.2 GHz Dual-Core Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB

Asked by Peterd 5 months ago

Last reply by cor-el 5 months ago

don't know how to open .zip files

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. … (read more)

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. And there it sits in my Downloaded folder. Please advise. Dick B.

Asked by 2blocksma 5 months ago

Last reply by jonzn4SUSE 5 months ago

Netflix Error F7121-3078

I tried to watch Netflix on your browser but got the error message above with a statement along the lines that I needed to install the latest update of firefox. "It means… (read more)

I tried to watch Netflix on your browser but got the error message above with a statement along the lines that I needed to install the latest update of firefox.

"It means that the version of Mozilla Firefox you're using on your computer is no longer supported. Follow these steps to fix the problem."

I did update and restarted the browser and later my computer, the same message is appearing.

Asked by rangikudoug 5 months ago

Last reply by Kiki 5 months ago

Firefox does not play any videos - tried common solutions

Firefox will not play any videos for me. This occurs on every website. On youtube for example, the loading circle will be perpetually spinning over the video. I can us… (read more)

Firefox will not play any videos for me. This occurs on every website. On youtube for example, the loading circle will be perpetually spinning over the video. I can use the slider to scrub through the video, and a static image will appear, but not play. The Youtube video will play no problem in Edge browser.

This is on a Dell Latitude laptop with intel i7 integrated graphics. I have already tried every common solution I have found while searching:

  • Computer drivers and Firefox are up to date
  • Disabled hardware acceleration
  • Disabled all my add-ons
  • Turned off Firefox enhanced tracking protection
  • Turned on allow autoplay video and audio
  • Started in safe mode, still won't play video
  • Cleared cookies and site data
  • Refreshed firefox
  • Uninstalled and reinstalled firefox

Is there anything else I can try, or any troubleshooting steps I can follow?

Thank you!

Asked by richard.paul 5 months ago

Last reply by cor-el 5 months ago

Eyedropper from Web Developer Tools -> Inspector -> Eyedropper does not work on some websites

When I open Web Developer Tools -> Inspector -> Eyedropper the eyedropper just shows a circle but does not copy or display the colors as you hover over them. When y… (read more)

When I open Web Developer Tools -> Inspector -> Eyedropper the eyedropper just shows a circle but does not copy or display the colors as you hover over them. When you click it just copies #000000 to the clipboard.

The only way I can use the Eyedropper is by going to: Tools -> Browser Tools -> Eyedropper.

My current Firefox version is 94.0.2 and I noticed this issue within the last minor/major update. I also noticed that the issue heavily depends on the website you are trying to get colors from. Some websites work fine while others it does not work.

When I try it on Hacker News (https://news.ycombinator.com/) it does not work for me.

Asked by subless 5 months ago

Last reply by cor-el 5 months ago

How to remove a duplicate Firfox

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Wind… (read more)

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Windows 10 and I upgraded to ver 11.

Asked by gomurchu 5 months ago

Last reply by FredMcD 5 months ago

Help! Logins and passwords all gone after uninstalling and reinstalling Firefox!

I am absolutely devastated to find that my saved logins and passwords have all vanished from my account. I just uninstalled and reinstalled Firefox because the sync on my… (read more)

I am absolutely devastated to find that my saved logins and passwords have all vanished from my account. I just uninstalled and reinstalled Firefox because the sync on my open tabs didn't seem to be working. But now ALL of my passwords are gone and I don't have them anywhere else because I thought I could rely on Firefox.

I'm logged in to my Firefox account but they are all gone.

How can I get them back? Please keep it simple if possible, I have no background in IT.

Thanks so much - feeling a bit desperate here and hoping there's some way to recover them all.

Asked by Gabrielle O 5 months ago

Last reply by Seburo 5 months ago

YouTube videos refuse to play and buffer indefinitely.

Recently YouTube videos have stopped playing when I'm using the Firefox browser on Windows 10. This has occurred both on my laptop and on my desktop computer. The player,… (read more)

Recently YouTube videos have stopped playing when I'm using the Firefox browser on Windows 10. This has occurred both on my laptop and on my desktop computer. The player, surrounding website, comments, description, etc. all load correctly. The video does not, instead displaying either the video's thumbnail and a buffering symbol, or a blank black screen and a buffering symbol. The time codes on the video load correctly. Ads do not play either, and instead after about 15-30 seconds of buffering the "skip ad" button appears in the lower right hand corner of the video. Videos play normally on both Chrome and Edge, and all other media content appears to load correctly (music/spotify, videos on social media websites, etc.)

So far I have tried: - Running Firefox in troubleshoot mode - Refreshing Firefox - Clearing the cache - Disabling and re-enabling hardware acceleration (didn't work either way) - Uninstalling and reinstalling Firefox - Rebooting my machine - Waiting for the problem to fix itself (it's been two weeks on my main desktop/tower and it's still not working).

At this point the only thing I haven't tried is messing with advanced config settings, and I'm avoiding that since I have no idea what any of them actually do (despite what certain reddit threads recommend).

As far as I'm aware, no specific update to either of my machines or Firefox has preceded the issue appearing. It's been going on on my desktop computer for about two weeks, the problem just started on my laptop last night.

It's worth nothing that I usually use UBlock Origin, Simple Tab Groups, and Facebook container. Those extensions are not currently installed since I had to reset my browser in the process of trying to fix the issue.

I can also confirm it's not an internet issue; speed tests show normal download/upload speeds for my wifi, and those have not varied since the issue began. All of my drivers are also currently up to date.

Asked by duskscales 5 months ago

Last reply by a111bear 1 week ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 5 months ago

Last reply by cor-el 5 months ago

Google Search

Why does my Google Search or even going to Google.com not work? I have tried a reset and that still does not fix the problem. Sometimes I can close Firefox and then reope… (read more)

Why does my Google Search or even going to Google.com not work? I have tried a reset and that still does not fix the problem. Sometimes I can close Firefox and then reopen it and it will work a few times but not always.

Asked by Jerry's FireFox 5 months ago

Last reply by cor-el 5 months ago

My Firefox browser has been hijacked!! (both literally and figuratively)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to … (read more)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

Asked by turjoreal 5 months ago

Last reply by FredMcD 5 months ago

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 5 months ago

Last reply by FredMcD 5 months ago

all tabs crash when Private Internet Access (VPN software) drops connection

Hello, When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pag… (read more)

Hello,

When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pages by simply refreshing, but it didn't used to be like this. This doesn't happen if I turn off wifi or manually disconnect the VPN, only if the VPN drops the connection. Very strange.

My environment: - Mac Mini M1 2020 8GB RAM, 256GB SSD - MacOS Monterey 12.0.1 - PIA MacOS client 3.1.2 (build 06767) - Firefox 94.0.2 (64-bit) -- ublock origin 1.39.0 -- greasemonkey 4.11

Hopefully you can reproduce and fix it.

Asked by firefox1649 5 months ago

Last reply by FredMcD 5 months ago

Firefox randomly can't load pages - perpetual loading

Using Firefox 94.0.2 and I randomly can't load web pages. It will work fine for a while but eventually I get stuck loading the page. Restarting the browser seems to solve… (read more)

Using Firefox 94.0.2 and I randomly can't load web pages. It will work fine for a while but eventually I get stuck loading the page. Restarting the browser seems to solve it for a while. This only happens with my Firefox browser on my organization's PC running Windows 10. The browser works fine at home.

I have tried various things, like deleting private data, re-installing the browser, using installed and portable versions, running in troubleshoot mode without addons & extensions, but to no avail.

I'm currently writing this in Chrome because Chrome doesn't have this issue.

Asked by blaisadam 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox caching shopping cart incorrectly

Hi, I am having an issue with a website I am developing, which I am only seeing in Firefox. To reproduce please try the following: 1. Go to https://mymummyteacher.com/sto… (read more)

Hi,

I am having an issue with a website I am developing, which I am only seeing in Firefox. To reproduce please try the following:

1. Go to https://mymummyteacher.com/store and add a product to the cart. 2. Close the tab / browser 3. Go back to https://mymummyteacher.com/store and add a product to the cart. The single product that has been just added is shown, however the Subtotal and Total are showing as if the previously added product is still in there too.

If I do a hard reload (hold down shift), all the other products then appear. So I think this is an issue with caching. I am not seeing it on other browsers. Is this a bug, or is there something I can do to stop it happening?

Thanks

Asked by mike475 5 months ago

Last reply by FredMcD 5 months ago