Firefox Support Forum

I posted previously about this and mistakenly believed the issue had been resolved. I was mistaken also about the exact nature of the problem. This was the previous question: https://support.mozilla.org/en-US/questions/1348162

The browser crashes whenever I quit or attempt to restart. By restarting I mean selecting Troubleshoot Mode from the menu or pressing the button to delete the start-up cache and restart. These are the 10 latest crash reports: bp-f3da7332-06f0-4c79-8b14-e70740210902 2/9/21, 21:03 bp-53f2ba80-1f54-447a-85af-723450210902 2/9/21, 21:01 bp-afd9c845-e03a-4f9e-972e-68da60210901 1/9/21, 20:42 bp-916bcb43-2680-465a-8b8b-fddac0210901 1/9/21, 20:40 bp-479ccc87-0e54-4ff5-8c03-ef76b0210831 31/8/21, 20:51 bp-994d7424-def0-475b-8a0c-beba90210831 31/8/21, 20:46 bp-0ace2282-d5e9-4ed1-aeda-e08070210831 31/8/21, 20:40 bp-de957d75-4798-472e-8029-cd6200210830 31/8/21, 09:18 bp-36bece94-9415-45e5-8658-ae2290210830 31/8/21, 09:14 bp-0cd40c3a-787c-48ed-92a6-8a8830210830 31/8/21, 09:12 I have opened the latest.

I have reduced modifications in about:config as much as I can stomach and also tried disabling all addons.

After the update that changed the bookmarks menu spacing in the most unhelpful way, I have reduced this stupid double padding between the folders with a hack - an now with the current update to 91.0.2 - it is back on!!???

Whose idiotic idea it was without giving us the OPTION of single OR double padding??

Why do we have to look online for the hacks and workarounds to remove this most idiotic and controlling change??

Please bring the single padding back NOW or I will completely switch to Chrome or simply will stop updating firefox!

You will NOT control how many folders and bookmarks I can see in my top menu bookmarks - and this idiotic double padding has removed half of them from my menu!!!

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see uploaded image). However, I can successfully reach that URL using Chrome and MS Edge browsers. Only Firefox receives the 522 error. I can access numerous other websites with Firefox, so it seems to be isolated to just www.cocoontech.com. I’ve looked at numerous settings in Firefox, but have not seen anything that seems relevant to this issue.

Any ideas where to look to resolve this issue?

Hello,

I followed the steps in order to be able to restore the bookmark folders, I found the latest backup, but when I do that nothing changes. Please advise Thank you Eleni

I imported my bookmarks from a windows 8.1 computer to Parrot Linux Debian desktop (2 different computers). I am missing the everything from 'Other Bookmarks' after I imported it into the Linux computer, I can see all everything from 'Bookmarks Menu' though. The windows machine is not working anymore. But I have a saved copy of all the bookmarks from the windows 8.1 computer.

Is there a reason my import left out the Other Bookmarks but imported the Bookmarks Menu? How do get them into the linux firefox browser.

Firefox 78.15.0 oesr Linux Parrot home edition OS version 4.11

Thanks in advance

Whomever thinks the look of 91 is great, keep it to yourself, you're making my browser twice as tall as the amount of screen real estate available for it and things are not fitting inside the window.

Version: 91.0.1 Settings--> Privacy and Security -->View Certificates-->Your certificates--> pick target cert to delete-->click ok on confirmation window --> click ok on Certificate manager window.

Restart FF, Settings--> Privacy and Security -->View Certificates-->Your certificates, the deleted cert is on the list again.

The same happens on that under Authorities.

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST

I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

I want to use discord in firefox instead of using the pc-program. It appears that my firefox.cfg has some preferences that block discord from gaining microphone access. I never used multiple firefox profiles but that changed now, i created a firefox profile for discord purpose only. However my firefox.cfg is active in both the default and the discord profile, again blocking microphone access.

As i said currently i use firefox.cfg and autoconfig.js to customize firefox preferences, but since this makes it impossible for me to use discord i will have to find another way to modify firefox, so the question is how can i use multiple firefox profiles with different preferences? Can this be done with a user.js file? After all what is the difference between using firefox.cfg and user.js?

Hi, i have a problem. My gmail account passwords are gone I've checked in Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords" but there is nothing. Neither to the "account.google" nor "google.com". I have always had the pre-filled username/passwords fields for years. Only the gmail password are missing. Someone can help me, please?

With Firefox 91, I can no longer disable the hideous Proton changes to tabs. Separating tabs from their content is a really poor user interface decision. It makes it harder to tell which tab is the current tab. With Proton, the active tab is slightly brighter than the inactive tabs. For older folks and color blind folks, this makes it all but impossible to to tell which tab is active.

If you won't come to your senses and revert this bad user interface decision, then at least add an official option to disable it and go back to the old tab style that other browsers use. If you won't do that, then I will just have to use a different browser. Which makes me very sad, because aside from your bad sense in user interface design, I loved Firefox.

Hi, To start with I love your browser been using and recommending it for many years. I am a service provider and have a customer that started getting this in her Firefox browser. Started a few weeks ago. Hard to describe the attachment will show more. There is a image box link. No image shows in any of them but clicked on it does go to the url. The url address is right after it. They are partially imposed over part of the description of the web site. Now my Firefox browser on my machine does not look like this. Is this a setting I need to disable to return it to normal and remove this little image box at the beginning? Or is there a problem with the browser? Thank you for your time and help. SEBassman

I did open the developer console and tried to to find "preference=example" Could not find the option.

• Clear History - Site settings & Offline Website Data with firefox.cfg • Customize Firefox Toolbar with firefox.cfg (add Settings and Addons icon/shortcut) • On the Homepage if possible use a custom image instead of Firefox or otherwise remove it.

With Firefox 91.0 update, the DREADED double-spacing of bookmarks is back--despite the volumes of complaints when it occurred with previous update(s). At least then, the fix to toggle off the "proton.contextmenus" code worked (as shown below)** NOW IT DOES NOT. With 50 million once dedicated users abandoning FIREFOX, why is this happening? How do we fix it NOW? (and no, I have no intention of becoming a secondary programmer every two weeks to fix these upgrades--nor I think will many others) Firefox Support, where are you?

• • Temporary Fix

For testing purposes, the developers left a preference in Firefox 89 to switch between new style and old style menus:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box in the page, type or paste browser.proton.contextmenus.enabled and pause while the list is filtered

(3) Double-click the preference to switch between true (new style) and false (old style)

Updated to Firefox 91.0 (MacOS 10.13.6 High Sierra) ==> UI issues with fields showing no color, inappropriate color, window transparent/skeletal appearance where under-window is visible / inability to use selection buttons. Normally I could solve this by deselecting graphics acceleration but in 91.0 FFx this doesn't solve the problem. If FFx Team Members are reading: Please fix, thanks.

I'm a web designer, trying to move away from Chrome because of privacy/security issues. I'm also 63 years old. My eyes are old. The text size on the tabs and bookmarks is very difficult to read. I don't want to increase the size of everything else - ***just the tab and bookmark text***. I've tried the fix seen elsewhere in the community for this question, but that doesn't change the size at all. If I increase the size, say by Zoom, that's a problem with my page layout. Can anyone help, please?

I'm on a Mac, but using an LG monitor, so no Retina display.

31-August 2021 . Hi all, recently the Australian government , “Bureau of Meteorology” weather and radar – website has stopped working under HTTPS and FireFox – it does work under Microsoft Edge though (Yuk). . Unfortunately even if under the FireFox internal settings - you disable the need for a HTTPS connection – the website still kicks you out anyway – and any direct call to the site (http://www.bom.gov.au) – will just kick you to an endless loop of no achievement – by basically constantly telling you “you cannot use HTTPS” and the HTTP link provided just loops you back to the same place. . For now – the only solution I have found is to leave “HTTPS” on – and create an exception for every single page (very zzzzz). . So for me , I am only excepting and viewing the local weather radar page and getting all other info from other sources. . Machine specs - Win10 Pro , Firefox Version 91.0.2 (64-bit) . I have also (via Edge) – reported this to the “BOM” in Australia, . I hope this helps someone , as I cannot be the only person in Australia trying to access this site – but having to sign up - to report the problem here, I did find more than a bit off putting.

I cannot log in to my Google account with Firefox. I get this message: You appear to have no security keys registered on your account, and won’t be able to sign in. To sign in on this device, ask your admin about registering a new security key or choosing another second step for verification.

I am the administrator of my account on Google Workspace. I have no idea what the problem is. I have MFA turned on and I am able to log in to Google with Chrome and Edge. I don't see an option on the Google Admin security tab to create a new security key. Please advise on a fix. Thanks

Since its latest update, I think, not sure which one as it has so very many, all causing me problems; firefox now no longer takes me to my homepage even tho that is the one I have chosen in my ff settings. It is the page that came on everytime I go online or open another window. It is my main email account and I go on it for many reasons through out the day. But now instead of taking me to my homepage it puts up a stupid message telling me the page doesn't need authentication and could be a trick, do I still want to go on it. As I am always working and going on this page this has become a big time waster and aggravation. I have tried several things, can't fix it. How do I get rid of this stupid message. My homepage has been the same for years.