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Firefox support pages

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefo… (read more)

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefox for windows’ for ‘Firefox’ " but none address the issue of how to determine the most current version number. I notice Firefox says that I cannot upgrade, I must download a new version, with no explanation. The download is a version-unidentified executable called "Firefox installer.exe" I would consider this suspicious behavior in most downloaded software. What is going on? This seems like basic information that should be immediately available. I had a popup that said I am using the most current (71.0) version (I am using v 71.0), which appears to be incorrect. Googling this question has no Mozilla hits other than "Release Notes" which might lead one to guess 77.01, althoughn Wikipedia thinks just "77".

I had to create an account just o ask a forum question?

Asked by dumpsterdan 2 days ago

Last reply by jscher2000 1 day ago

Firefox will not play sound on youtube videos

Since yesterday, Firefox will not play sound on youtube videos and some other embedded videos (eg Newsflare). IE and Chrome will play the sound. Have checked the sound sy… (read more)

Since yesterday, Firefox will not play sound on youtube videos and some other embedded videos (eg Newsflare). IE and Chrome will play the sound. Have checked the sound system and everything seems OK as music still plays and websites with sound still work. Someone suggested it could be a flash player problem, but have checked Adobe flash and it is the latest version. I really don't know what the problem is. As an aside, my Train Simulator (which is run through Steam) also has no sound and it did 2 days ago!, but my Flight Simulator (also on Steam) has sound! Just can't get my head round it!! Help!!

Asked by sddsddean 5 months ago

Last reply by RedBird 5 days ago

Gmail says browser not supported. Open basic HTML site only

I have updated my firefox to latest version but gmail keep saying my browser isn't supported and it opens the basic HTML version only. I've checked gmail support page and… (read more)

I have updated my firefox to latest version but gmail keep saying my browser isn't supported and it opens the basic HTML version only. I've checked gmail support page and it only says i need to update my firefox and enable cookies. Both which i have done.

The problem started around 2 weeks ago.

Asked by Syawal 5 months ago

Last reply by the-edmeister 1 week ago

ADDONS ARE STILL NOT FUNCTIONING AFTER FULL REVIEW OF POSSIBILITIES THAT DON'T MATCH.

After a full review of all Mozilla's addon troubleshooting pages, the addons I use everyday either don't appear upon my use of a mouse right click or don't work when clic… (read more)

After a full review of all Mozilla's addon troubleshooting pages, the addons I use everyday either don't appear upon my use of a mouse right click or don't work when clicking on them in the browser's header bar, and I haven't downloaded the new Firefox version for GREAT fear of AGAIN loosing ALL of my addons for the second time. And not being able to use my lost addons have crippled my production, because their replacement have not been nearly as good.

To remove an addon was easy, but reinstalling it won't fully engage even when the page popped up and gave me the option to install it. It's just spinning.

I imagine we're not talking about a sudden incompatability without an upgrade. Your help is welcome.

Asked by cvmenn 1 week ago

Google Meet audio not working

Hey everybody. A few weeks ago, my audio stopped working on Google Meet out of the blue. I can still hear everyone, but they can't hear me. Meet works fine in a differ… (read more)

Hey everybody. A few weeks ago, my audio stopped working on Google Meet out of the blue. I can still hear everyone, but they can't hear me. Meet works fine in a different browser so it's not my computer/mic. I've cleared my cookies/cache and disabled adblock, which is about where my know how ends. Any help would be much appreciated; I use Meet a lot for a side job and I haven't been able to search my way into a solution. I'm on Mac Catalina with FF 71.

Asked by Ladybug12 5 months ago

Last reply by eileen milla 1 week ago

Browser LOCKS out right side of screen

OK, I have no question that some wacky combination of keystrokes has gotten me into the issue I have, Im a poor typist at best and not really getting any better. But Im c… (read more)

OK, I have no question that some wacky combination of keystrokes has gotten me into the issue I have, Im a poor typist at best and not really getting any better.

But Im cruising through my day and all of a sudden my Browser Linux Mint installation of V71, shifts EVERYTHING to about 1/3 of my screen width on the LEFT and leaves the other 2/3 completely inaccessible.

Rebooting doesn't help, hard shutdowns no go. I have more that 1 copy open (3 MAX), and the other 2 arent effected, just the one that was my primary.

This has occurred before and in the past it EVENTUALLY resolves itself. But Id love to know what Im doing wrong so I can NOT do it, as well as a solution?

Thanks hopefully I can post my screenshot.

J

Asked by jerometnt 1 week ago

  • Solved

Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 5 months ago

Answered by Senya 5 months ago

  • Solved

Restarting Firefox drops my settings

Everytime I restart Firefox, all my setting are lost and I must re-login. So I login, have to re-sync, click on view to add back my toolbar for bookmarks, and access pref… (read more)

Everytime I restart Firefox, all my setting are lost and I must re-login. So I login, have to re-sync, click on view to add back my toolbar for bookmarks, and access preferences to reset download files destinations. I would like to restart Firefox and retain all these setting.

Please help. Thanks!

Asked by westparklanes 2 weeks ago

Answered by Wesley Branton 2 weeks ago

Apparently, Firefox 71 for Mac no longer allows tabs be dragged within a browser window to reposition them. Is there a way to fix this? Am I missing a setting?

Formerly, one could reorder tabs in a Firefox browser window by clicking and dragging. One could also click and hold a tab and move it to create a new window or take a ta… (read more)

Formerly, one could reorder tabs in a Firefox browser window by clicking and dragging. One could also click and hold a tab and move it to create a new window or take a tab from one window, click and drag it to another window. I am no longer able to do this on my Mac laptop, after updating to Firefox 71. I can't seem to find a special setting in Firefox 71. Is there one or a way to allow tab movement? Or do I need to revert to the previous version of Firefox?

Asked by sshopkow 5 months ago

Last reply by Ankit Kumar 2 weeks ago

  • Solved

Web pages not loading completely

When I visit some musical instrument reatilers web pages (Guitar Center, Music 123, Musicians Friend, etc) the pages do not load completely. I end up with several portion… (read more)

When I visit some musical instrument reatilers web pages (Guitar Center, Music 123, Musicians Friend, etc) the pages do not load completely. I end up with several portions of the page displaying a spinner.gif that says "Loading." Can some tell me what I need to get the pages to load completely? Thanks

Asked by edwinehackett 5 months ago

Answered by cor-el 5 months ago

  • Solved

can't seperate bookmarks for two different accounts

Recently I bought a new PC, installed Firefox on it, logged in with my account and synced all of my bookmarks and add-ons, etc My wife is now working on my old PC, there… (read more)

Recently I bought a new PC, installed Firefox on it, logged in with my account and synced all of my bookmarks and add-ons, etc My wife is now working on my old PC, therefore I removed all old programs and installed just the basic stuff she always uses. She's also created her own account after installing the latest version of Firefox. I didn't rename the computer, only her Windows useraccount. Also created a new profile, that doesn't help either because bookmarks keep getting synced between two different accounts each on a different PC and I don't seem to get it right. Looked at the different devices that should sync under each account, that seems to be OK. But everytime I make a change in the bookmarks on one of the PC's with it's own account the other one also gets changed under that different account. Can someone help me by taking it step by step, so I can understand what it is I am doing wrong?

Asked by CeeJeeGee 5 months ago

Answered by CeeJeeGee 5 months ago

  • Solved
  • Archived

Update To FF 71 Moved Tabs Above Address Bar How To Move Them Back?

Got updated to FF71 and my Tabs which I had moved under address bar got moved back above the address bar. (Had moved them under by creating userChrome.css file which no … (read more)

Got updated to FF71 and my Tabs which I had moved under address bar got moved back above the address bar. (Had moved them under by creating userChrome.css file which no longer works) Is there anyway I can get the tabs again to display to under the address bar? It's just so confusing with the tabs on top. I appreciate any help!

Asked by JussAskin 6 months ago

Answered by JussAskin 6 months ago

  • Solved
  • Locked

Lockwise, How do I print out a list of my passwords?

I need a hard copy to transfer most of my passwords. Lockwise was installed on a recent update and I can only see one password at a time. Previously I could show all pass… (read more)

I need a hard copy to transfer most of my passwords. Lockwise was installed on a recent update and I can only see one password at a time. Previously I could show all passwords and screenshot.

Asked by dindypig 5 months ago

Answered by McCoy 5 months ago

  • Solved

Cut & Paste not working - OSX High Sierra iMac

Cut & Paste is not working either within Firefox or when trying to cut/paste to/from Firefox to/from external file or document. There is no problem with other browse… (read more)

Cut & Paste is not working either within Firefox or when trying to cut/paste to/from Firefox to/from external file or document. There is no problem with other browsers.

Asked by D_M_R 4 months ago

Answered by D_M_R 4 months ago

Firefox runs in background. Task Manager is unable to end process. How do I fix this?

Browser doesn't open. I see several instances of Firefox running in the background, but Task Manager can't "end task." Because of this, my tablet won't restart and I ha… (read more)

Browser doesn't open. I see several instances of Firefox running in the background, but Task Manager can't "end task." Because of this, my tablet won't restart and I have to force a shut down. This has been going on for ??maybe?? two or 3 weeks.

A couple days ago, I tried a fresh reinstall.

Asked by tjones265 5 months ago

Last reply by FredMcD 4 weeks ago

Is there still an option to remove/delete synced data when disconnecting a device?

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and o… (read more)

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and on the same PC. Since the latest update, when I choose to disconnect, I no longer have the option to remove/delete synced data, specifically bookmarks and passwords. I can't find it anywhere is settings. Has this been removed?

Asked by archery0112 5 months ago

Last reply by Bob Giesen 4 weeks ago

Firefox Send "Unexpected Error" During login

Trying to login to firefox send and i get an "unexpected Error" message after typing password and clicking login. I have been able to login to other services just not Fir… (read more)

Trying to login to firefox send and i get an "unexpected Error" message after typing password and clicking login. I have been able to login to other services just not Firefox Send.

Asked by eddygeek18 5 months ago

Last reply by TakaTukaLand 4 weeks ago

  • Solved

Why are double windows opening in Firefox when clicking on a link?

Every time I click a link, Firefox opens two (2) windows. One with the URL link and one just with my FF home page. And fixes with easy to follow steps? Happens with both … (read more)

Every time I click a link, Firefox opens two (2) windows. One with the URL link and one just with my FF home page. And fixes with easy to follow steps? Happens with both my MacBook Air, the old one and the new one. Both are running OS Catalina V10.15.2

Thank you!

Asked by time2sit 5 months ago

Answered by time2sit 4 months ago

  • Solved

Locate a bookmark in library folders tree

Hello. In my bookmarks library I have a lot of folders organized in a tree with multiple branches themselves organized in hierarchic levels. Sometimes I don't find the bo… (read more)

Hello. In my bookmarks library I have a lot of folders organized in a tree with multiple branches themselves organized in hierarchic levels. Sometimes I don't find the bookmark I want to use by browsing my tree, probably because I didn't put it in the right location in the tree. I can find it by the "Search bookmarks" function but this function doesn't provide the bookmark location in the tree (and I don't see any other way to locate it). Thus I can't correct the bookmark location error in the tree.

Is there a way to locate a bookmark in library folders tree ?

Regards. j-p

Asked by j-p_FF 5 months ago

Answered by cor-el 5 months ago