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  • Archived

Firefox crashes

Firefox updated has several crashes each day since about 12/24/16. Crash reports sent.Submitted Crash Reports Report ID Date Submitted bp-ed8ea667-4a06-489e-9d7a-f0aea21… (read more)

Firefox updated has several crashes each day since about 12/24/16. Crash reports sent.Submitted Crash Reports Report ID Date Submitted bp-ed8ea667-4a06-489e-9d7a-f0aea2161231 12/31/2016 4:52 PM bp-fbe2a8e1-775f-460c-94ab-ba9ea2161229 12/28/2016 8:32 PM bp-3318fcd7-2bf0-48da-bfe5-bcdb12161228 12/27/2016 11:11 PM bp-6e15a25f-ad99-4828-9fd9-8a79e2161226 12/26/2016 10:13 AM bp-5d3b6bb5-a685-4f14-9475-467a92161225 12/25/2016 3:08 PM bp-eac87725-f134-4737-a36a-7e64e2161225 12/25/2016 12:24 PM bp-24e53804-98eb-4279-8f91-2f6ba2161121 11/20/2016 10:11 PM 12a7db0a-96d9-45ae-894b-488c72614ae1 7/25/2016 3:01 PM 7bc6f271-b64d-4405-a52d-6e6ea94a6e57 6/20/2016 5:17 PM 53d082d6-1d9f-44a6-9a3f-d1a70f6daba8 4/4/2016 11:50 PM bp-f4e404b7-790a-485b-bd92-71ea82160310 3/10/2016 5:16 PM

Application Basics
------------------
Name: Firefox
Version: 50.1.0
Build ID: 20161208153507
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: true

Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-ed8ea667-4a06-489e-9d7a-f0aea2161231
Submitted: 12 minutes ago

Report ID: bp-fbe2a8e1-775f-460c-94ab-ba9ea2161229
Submitted: 3 days ago

All Crash Reports

Extensions
----------
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org

Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout@mozilla.org

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org

Name: DuckDuckGo Plus
Version: 1.0.0
Enabled: false
ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: Grammarly for Firefox
Version: 8.698.584
Enabled: false
ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: Kaspersky Protection
Version: 5.0.141-4-20161031140250
Enabled: false
ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com

Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: WebGL is currently disabled.
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (10.0.14393.351)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x191b
Driver Version: 20.19.15.4454
Driver Date: 5-4-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 07061028
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GTX 960M
Vendor ID: 0x10de
Device ID: 0x139b
Driver Version: 21.21.13.7306
Driver Date: 10-1-2016
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um
Subsys ID: 07061028
RAM: 4096
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
blocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled

Important Modified Preferences
------------------------------
accessibility.lastLoadDate: 1483221792
accessibility.loadedInLastSession: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.autostart: true
browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030
browser.startup.homepage: google.com
browser.startup.homepage_override.buildID: 20161208153507
browser.startup.homepage_override.mstone: 50.1.0
browser.tabs.remote.autostart.2: true
browser.tabs.remote.disabled-for-a11y: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.push.userAgentID: faabe5f401b64634adb07718141028a8
extensions.lastAppVersion: 50.1.0
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 50.1.0
gfx.crash-guard.d3d11layers.deviceID: 0x191b
gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4454
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.: 2
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.benchmark.vp9.fps: 185
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1462631758
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1471527157
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161208153507
media.gmp-manager.lastCheck: 1483220965
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1475159498
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\david\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\david\AppData\Local\Temp\WebRTC.log
media.youtube-ua.override.to: 43
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1482717642
places.history.expiration.transient_current_max_pages: 63295
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
print.printer_Canon_MX890_series_FAX_WS.print_bgcolor: false
print.printer_Canon_MX890_series_FAX_WS.print_bgimages: false
print.printer_Canon_MX890_series_FAX_WS.print_evenpages: true
print.printer_Canon_MX890_series_FAX_WS.print_footercenter:
print.printer_Canon_MX890_series_FAX_WS.print_footerleft: &PT
print.printer_Canon_MX890_series_FAX_WS.print_footerright: &D
print.printer_Canon_MX890_series_FAX_WS.print_headercenter:
print.printer_Canon_MX890_series_FAX_WS.print_headerleft: &T
print.printer_Canon_MX890_series_FAX_WS.print_headerright: &U
print.printer_Canon_MX890_series_FAX_WS.print_in_color: true
print.printer_Canon_MX890_series_FAX_WS.print_margin_bottom: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_left: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_right: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_top: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_oddpages: true
print.printer_Canon_MX890_series_FAX_WS.print_orientation: 0
print.printer_Canon_MX890_series_FAX_WS.print_reversed: false
print.printer_Canon_MX890_series_FAX_WS.print_scaling: 1.00
print.printer_Canon_MX890_series_FAX_WS.print_shrink_to_fit: true
print.printer_Canon_MX890_series_Printer_WS.print_bgcolor: false
print.printer_Canon_MX890_series_Printer_WS.print_bgimages: false
print.printer_Canon_MX890_series_Printer_WS.print_duplex: -437918235
print.printer_Canon_MX890_series_Printer_WS.print_edge_bottom: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_left: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_right: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_top: 0
print.printer_Canon_MX890_series_Printer_WS.print_evenpages: true
print.printer_Canon_MX890_series_Printer_WS.print_footercenter:
print.printer_Canon_MX890_series_Printer_WS.print_footerleft: &PT
print.printer_Canon_MX890_series_Printer_WS.print_footerright: &D
print.printer_Canon_MX890_series_Printer_WS.print_headercenter:
print.printer_Canon_MX890_series_Printer_WS.print_headerleft: &T
print.printer_Canon_MX890_series_Printer_WS.print_headerright: &U
print.printer_Canon_MX890_series_Printer_WS.print_in_color: true
print.printer_Canon_MX890_series_Printer_WS.print_margin_bottom: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_left: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_right: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_top: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_oddpages: true
print.printer_Canon_MX890_series_Printer_WS.print_orientation: 0

Asked by rflexible 3 years ago

Last reply by rflexible 3 years ago

  • Archived

Secure Connection Failed

hi when i try to open google i get this error Secure Connection Failed i run scan with avast , adware cleaner , Malwarebytes , change dns , flush , rest the router , clea… (read more)

hi

when i try to open google i get this error

Secure Connection Failed

i run scan with avast , adware cleaner , Malwarebytes , change dns , flush , rest the router , clear cache , start firefox in safemode

i try the same connection with chrome and it work fine , also with ie

when i use vpn it work fine

thx

Asked by werty20 3 years ago

Last reply by themetal2001 3 years ago

  • Archived

Download manager is not showing all download history

My download library window used to display files well over a year old, everything I have saved since the last time I deleted all browser history. Recently, everything ol… (read more)

My download library window used to display files well over a year old, everything I have saved since the last time I deleted all browser history. Recently, everything older than six months was no longer displayed. The files are still there, I just have to search for them. Now it no longer shows anything older than 4 months. "Show all history" does not work. Is there a way to restore that list?

Asked by foxfire87 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I exported my mozilla bookmarks, passwords and info as a html before my computer was reformatted. Now when i import them into Mozilla, nothing shows up?

I exported and saved the html onto a flashdrive of my Mozilla bookmarks, passwords, etc as a html before getting my computer reformatted. I also exported a synched Mozill… (read more)

I exported and saved the html onto a flashdrive of my Mozilla bookmarks, passwords, etc as a html before getting my computer reformatted. I also exported a synched Mozilla/chrome bookmark html. I was able to import my bookmarks back onto chrome, but when i try to do it on Mozilla, nothing shows up.

Asked by DanielleL 3 years ago

Last reply by DanielleL 3 years ago

  • Archived

Crashing every time I access Pogo.com

All day today, as soon as I try to access Pogo.com, FireFox crashes before the page can even finish loading. I've turned off hardware acceleration; turned off Flash's pro… (read more)

All day today, as soon as I try to access Pogo.com, FireFox crashes before the page can even finish loading.

I've turned off hardware acceleration; turned off Flash's protected mode; cleared my browser, Java, and Flash caches. I used FireFox in Safe Mode and it STILL crashed instantly.

It's crashed dozens of times in only a couple of hours, and only when I access Pogo.com. I could access the site perfectly fine even as recently as four hours ago and I didn't change anything on my end before the crashing started.

Here's the crash details copied from one of the last crashes: http://pastebin.com/Hf2Wu6tB

Asked by Blysse 3 years ago

Last reply by Blysse 3 years ago

  • Archived

When I open Firefox, a screen window flashes, disapears and then firefox opens

Every time I open Firefox, a window quickly flashes, then Firefox open normally. This has happens despite updates and fresh install. My Norton does not find anything - bu… (read more)

Every time I open Firefox, a window quickly flashes, then Firefox open normally. This has happens despite updates and fresh install. My Norton does not find anything - but this seems abnormal.

Win 8.1 Firefox 50.1

Asked by indycar89 3 years ago

Last reply by indycar89 3 years ago

  • Archived

Firefox crashes

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes) bp-3a034f57-08ec-4b29-bf4a-… (read more)

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes)

bp-3a034f57-08ec-4b29-bf4a-b33872170104	  

bp-ee2587b9-36bf-4249-bc2d-d55312170113 bp-9c9b85f1-2dff-49d6-89f2-655a72170104 bp-49e2b5d6-38ec-46da-aa94-934022161231 bp-d61b7e9a-94d6-4625-96bc-aa9cc2161229 bp-21c95052-8d40-4d27-abe1-cae432161225 bp-b86fdb57-d2f6-4fce-bccd-a8f292161128 bp-505611a6-2211-4ae5-9144-33df82161112 bp-d219ba82-5922-4f69-8f17-9b1072161108 bp-841d50e4-efb7-4fc3-b0ab-9154d2161106 bp-0fd237bb-0d7a-481e-a245-3b0c32161105 bp-aecfdcc3-819c-4378-a559-a4bbe2161104 bp-aedd1eb5-ee4c-4ae6-b9b1-3b1aa2161026 bp-1bfba053-7f7a-4d6a-bb25-c80372161023 10/23/2016 10:57 PM bp-172606ab-116b-46b5-8a8e-466952161021 10/22/2016 6:19 AM bp-b6163a41-9c5b-41ac-9d03-434522161021 10/21/2016 10:23 PM bp-2b98f39b-0b69-45a0-b5d6-2cd802161020 10/20/2016 10:11 AM bp-aa7a56b6-7bbc-4b68-ab1c-a733a2161018 10/18/2016 7:43 AM bp-b550d457-595c-44ac-aab4-579a82161015 10/15/2016 10:50 PM bp-ed467ef1-4a9f-42af-b808-1997a2161008 10/9/2016 5:03 AM bp-52ca1b0f-d212-4f47-a5b4-ba4a32161008 10/9/2016 5:02 AM bp-983c34b3-8a68-4392-859b-697122161008 10/9/2016 12:39 AM bp-d2a24c82-c755-4d95-b86f-b5b762161004 10/4/2016 10:04 AM bp-3f9a9540-54e3-4753-85f9-dda9e2160930 10/1/2016 5:03 AM bp-51927037-a1e1-49f2-91ff-bca142160930 9/30/2016 7:36 AM bp-4ce9ba7f-bef1-4432-817d-1f82c2160927 9/27/2016 10:27 AM bp-0e3a05c2-1ba8-4557-b528-870f72160927 9/27/2016 10:26 AM bp-91bdc9a7-9b5a-4c71-88d5-bbd602160926 9/26/2016 8:58 AM bp-40bdcc76-c78f-49e9-9e0c-02a3d2160917 9/17/2016 12:55 PM bp-cc67d19a-52b0-479b-8f44-ac4052160917 9/17/2016 12:55 PM bp-7881e5eb-2b42-4ab7-8263-a51a42160912 9/13/2016 6:24 AM bp-89dfa725-a097-4e77-8cf4-230f52160912 9/12/2016 8:08 AM bp-42a5bb62-0bd0-452b-8774-4bb1a2160908 9/8/2016 11:10 AM bp-18f79f5c-271e-4e07-95f5-1a46f2160908 9/8/2016 11:03 AM bp-7011b0ed-9ee5-4a7a-8a3e-22be42160906 9/6/2016 10:53 AM bp-e9a1908d-c402-463f-867a-10a1b2160903 9/4/2016 12:08 AM bp-a2d1a41c-b810-40d6-93e3-7cabf2160903 9/3/2016 10:13 PM bp-9d35faf5-cdd7-4974-814a-f78b12160901 9/2/2016 12:33 AM bp-e5c7d634-7fb2-481f-8981-3229f2160901 9/1/2016 9:02 AM 3673e1db-baa5-4192-8431-79e560803f47 8/29/2016 10:51 AM bp-93c721a8-f507-48c4-9607-c4e812160827 8/28/2016 6:00 AM bp-d875560c-c5b1-47e6-8dac-c3bdb2160827 8/28/2016 5:59 AM bp-d706e0b9-125c-4ce1-bb44-b3b4c2160823 8/23/2016 10:38 AM bp-88e5a4e9-f806-4481-a6a0-25a182160806 8/6/2016 12:30 PM bp-0a038f48-c1fd-4cec-8a7f-114df2160803 8/4/2016 6:07 AM bp-e6bf95ee-2480-44c6-a1dd-6ab4b2160801 8/1/2016 12:03 PM bp-41afc50f-4a32-4b44-aaf4-020f12160801 8/1/2016 10:59 AM bp-cdd93680-c656-4a92-9459-f7be62160703 7/3/2016 6:06 PM bp-f8d94a3f-fe43-4135-8191-a23ed2160701 7/1/2016 7:19 PM bp-e00842a1-bf51-40e1-8736-e12972160630 7/1/2016 5:17 AM bp-32f8cb4d-6998-4b89-a096-e60752160624 6/24/2016 7:10 PM bp-cf1d95b4-6024-4cd2-905a-8640b2160620 6/21/2016 3:44 AM bp-92202fe6-4799-42fc-a64d-04fcf2160601 6/1/2016 1:51 PM 844a1a56-3b73-4d03-ae1a-65bf263fb1cf 4/27/2016 2:24 AM 330bf37d-f672-4bbb-82f2-b2b68a3b2df1 4/16/2016 2:07 PM 08204c30-bb43-4edb-93c5-60ddeaafbe38 12/9/2015 11:24 AM 90ebf5fd-e59d-4728-931a-7d4c53765b03 12/4/2015 8:00 AM 7800944c-45b5-4539-9372-8c12c3c2485f 12/2/2015 11:42 AM 3c11f11e-6165-429c-add6-5e03fb030f98 11/28/2015 8:35 AM f1bf7e41-99ca-49ae-8780-1d9f062bea74 11/20/2015 7:56 AM 3c5c033c-892e-4e4e-88ae-599275dbe1ed 11/18/2015 8:14 AM 06192fb3-6f58-4c7e-8e05-507a88dc1573 11/11/2015 9:17 AM 989f564e-7b19-4e46-bbe8-cdb21baa21c1 11/4/2015 9:00 AM eb69ee2d-0a4e-46ec-9952-e70245a5295b 10/29/2015 9:37 AM 4da6b061-c2ea-4ff0-a562-8a3b749af1eb 10/20/2015 9:17 AM f13ec4db-6728-4a5d-b2e3-54cbe7d3c291 9/15/2015 7:59 AM 3fdb19f3-da2b-444c-8d97-8ce65c7138f0 9/14/2015 6:55 AM 05ff3ffe-66b3-4967-b8ea-1af9d68953ca 9/13/2015 8:36 AM c826be86-a6df-4807-9874-782f8aa48ceb 8/27/2015 5:08 AM 0a961974-ca3e-42cc-a130-be044b7aac9c 8/22/2015 9:59 AM f8762f1a-48e4-4e8b-8d92-ecc3838c35f8 7/13/2015 3:46 PM a3e883d7-ae73-484b-bcd5-dc2ece1d504b bp-7c872274-1669-4fdf-adb4-ab0232170124 bp-653cb3d1-571e-4b26-8746-864002170130 bp-1de92f05-b06d-4f6c-93b8-832292170201

Asked by Masonicon 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox 50.1.0 having issues

I'm using Firefox 50.1.0 on a Windows 10 Home edition laptop version 10.0.14393 Build 14393. I have Flash 24,0,0,186 installed and Java 8 update 111. I noticed Firefox be… (read more)

I'm using Firefox 50.1.0 on a Windows 10 Home edition laptop version 10.0.14393 Build 14393. I have Flash 24,0,0,186 installed and Java 8 update 111. I noticed Firefox being slow on a lot of video sites (other than youtube). I have done everything I can think of from uninstalling Firefox, doing the refresh firefox thing, using the profile manager thing to delete my profile and make a new one. I deleted all firefox folders I could find with my profile data in it and reinstalled firefox.... nothing has helped. My problems are... 1. I get that annoying spinning circle thing. 2. When I try cycling tabs using the Ctrl + tab option it looks different. I don't like it. 3. Google maps will load, but when I click the icon to get directions from Point A to Point B and hit enter it never loads any results. (works fine in IE 11 I just checked)

I'm not sure what the problem is, but Firefox doesn't seem near as fast as it used to. My computer works fine when not using it, like everything else seems normal. But when using Firefox lately it's just slow/laggy/annoying.

I know Firefox doesn't normally behave this way though. I also notice under task manager everytime I open firefox it has 2 listed. For example when I open task manager and click the processes tab firefox is listed under the apps section once using 130mb, and then listed under background processes once using 207mb. Or if I click details it's also listed twice One PID is 6428 and the other is 2632. One is using 126K and the other one is at 181K. I know the two processes may be normal because I am aware it may be using one of them for sandboxing or whatever? My laptop has 8gb of ram so I know that's not the issue. Like I said all of the other applications seem to be working like they normally do. Just currently not firefox ): I really dislike IE, always have, and have always liked firefox ever since I knew it existed, so it'd be great if someone could help me fix it. I know the issue may not be firefox itself, but maybe something it's using? I tried uninstalling and reinstalling flash along with java, but that hasn't helped. Please see the pictures I attached, thank you to those for taking their time to help people like me haha! Note: Yes I have tried clearing cookies, cache, etc. it didn't help. I'm also fine with providing any needed logs to assist in troubleshooting. Just tell me where to locate them or what commands to use to get to them. I know firefox has menu things that tell about it's settings and whatnot but I'm not sure how to get to them.

Asked by Brad 3 years ago

Last reply by Brad 3 years ago

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I have tried all the suggestions to fix the slowness and crashing and nothing is helping. What should I do?

Starting last week, Firefox has not been working very well. It has been very slow, it takes a long time to load, and it freezes constantly. I made sure that I updated Fi… (read more)

Starting last week, Firefox has not been working very well. It has been very slow, it takes a long time to load, and it freezes constantly.

I made sure that I updated Firefox, I have refreshed several times, and I have made sure that all of my plug-ins are up-to-date. I have even run both Malwarebytes and my anti-virus software to no avail. Nothing came up as far as the virus scans go.  :-(

Asked by aimeehogan8 3 years ago

Answered by FredMcD 3 years ago

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I want a simple text sortable list of the names of all my bookmarks.

When I save some bookmarks, I add a remark about the site or a hint about the password. I would like to extract a simple sortable list of all the bookmark names so that I… (read more)

When I save some bookmarks, I add a remark about the site or a hint about the password. I would like to extract a simple sortable list of all the bookmark names so that I can sort and list and take it with me when travelling, print it, etc. The more sophisticated bookmark programs aren't suitable for my purposes.

Asked by zootsuit 3 years ago

Answered by jscher2000 3 years ago

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No way to close the search bar via keyboard? (v50.1.0)

According to Firefox's keyboard shortcuts page, Ctrl-F opens the search, and Esc closes it. I am working on some autohotkey scripts, for some of my colleagues, so it woul… (read more)

According to Firefox's keyboard shortcuts page, Ctrl-F opens the search, and Esc closes it. I am working on some autohotkey scripts, for some of my colleagues, so it would be helpful to find text in a document and then shift the focus onto the selected text on the page. But once the search box is opened, it cannot be closed by Esc (as described). Ctrl-F doesn't close the search bar or toggle search bar focus. (Ctrl-F only brings the search bar back into focus, but won't toggle off the focus.) Ctrl-Shift-F doesn't either. The only way I've found to get focus out of the search bar is by using Ctrl-L and similar techniques, which lose the location of the selected text on the page.

I have tested this on multiple pages including Youtube and Google, and the behavior is always the same

Since Esc is described as closing the search bar, and it doesn't, I'm pretty sure this is a bug. I'm using Firefox version 50.1.0.

Asked by parbruek 3 years ago

Last reply by parbruek 3 years ago

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CORS complain even when headers are sent

Hi, I don't know if it's a firefox bug, or maybe a change made recently (in the CORS code) cuz firefox keeps complaining about the request being blocked (and I don't reme… (read more)

Hi, I don't know if it's a firefox bug, or maybe a change made recently (in the CORS code) cuz firefox keeps complaining about the request being blocked (and I don't remember this happening, I remember the content of the file being displayed in the site, a json translation file, some months ago):

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://static.domain.com/js/DataTables-Spanish.json. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).

I have the subdomain properly configured, in fact, the other requests like css/js files are being read and working without problems, but this particular request (made from inside a javascript file) is being blocked with a CORS error, even when I can see the header in the firefox network monitor:

Accept-Ranges: bytes Content-Length: 932 Content-Type: application/json Date: Thu, 05 Jan 2017 22:52:32 GMT Etag: "3a4-52ef9645b6940" Last-Modified: Sat, 26 Mar 2016 20:19:09 GMT Server: Apache/2.4.25 (Unix) OpenSSL/1.0.2j X-Firefox-Spdy: h2 access-control-allow-methods: GET strict-transport-security: max-age=63072000; includeSubdomains;

More information: http://stackoverflow.com/q/41495783/4067132

Asked by ChazyTheBest 3 years ago

Answered by jscher2000 3 years ago

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I have a BIG problem, ALL my bookmarks, passwords, add-ons are missing when I access my Firefox today, What Happened??? Please help me.

The weird thing I came across is my laptop screen turn to be pink blank, then I restarted it. They suggest me to restore to previous version, but I don't have one. This c… (read more)

The weird thing I came across is my laptop screen turn to be pink blank, then I restarted it. They suggest me to restore to previous version, but I don't have one. This cause me A LOT of Problems... I am really upset, since I don't remember some of passwords.

Asked by yoel11 3 years ago

Last reply by the-edmeister 3 years ago

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if i am on a page and go to a bookmark it opens the page i want to the left of the screen.

i can be on any page and want to open a bookmark, say yahoo, or any other bookmark, it pulls up to the left of whatever page i am on. it leaves the original page to the r… (read more)

i can be on any page and want to open a bookmark, say yahoo, or any other bookmark, it pulls up to the left of whatever page i am on. it leaves the original page to the right about 2/3's and the other tab open about 1/3 to the left of the screen. . what to i do to fix this.

Asked by bretzfelder 3 years ago

Answered by cor-el 3 years ago

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3 days ago, a webpage came up for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything.

3 days ago, a webpage came up from Firefox for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything, no matter who … (read more)

3 days ago, a webpage came up from Firefox for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything, no matter who or what it is. I tried different search engines with same results. Each time I try to search something, I get a message unable to connect or unavailable. I can do everything else except search, I get the same result when clicking a link on someone or something. I can't remember the full message I get since I am at work. Couldn't find this site to ask my question at home. I found this doing a search here at work. So what do I do? If resetting Firefox is the answer, will I lose my bookmarks?

Asked by seekr34 3 years ago

Answered by seekr34 3 years ago

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Want to get rid of the thumbnails on each new tab

I have been on the about config page where you are supposed to search for browser.pagethumbnails.capturing_disabled’ but it does not exist in mine to change from false t… (read more)

I have been on the about config page where you are supposed to search for browser.pagethumbnails.capturing_disabled’ but it does not exist in mine to change from false to true, on my aboutconfig it says ' browser.pagethumbnails.storage_version' user set integer 3. My computer had to be cleaned up and all browsers were set back. Previously I managed to do the about config and change it to true, but as you can see it does not exist? Please help me with what I can do to get rid of the thumbnails. I only want Google.co.uk to appear on all the new tabs without all the thumbnails. I have added the add-on to get google on every page, but cannot get rid of the thumbnails. I would send you a screen shot of the about config page except that it can only be a jpg and not a word doc with the screenshot.


Thankyou

Asked by donyaaaa 3 years ago

Last reply by donyaaaa 3 years ago

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Firefox constantly hangs and occaisionally crcashes and affects all of my email accounts

Hello, The problem of Firefox hanging and then crashing began when my Hotmail email account got switched over to Outlook.com. Yes I experienced a couple of hangs and cra… (read more)

Hello, The problem of Firefox hanging and then crashing began when my Hotmail email account got switched over to Outlook.com. Yes I experienced a couple of hangs and crashes before that, but NOT almost everyday and multiple times a day and it has gotten worse ever since!!! At first it only affected my Hotmail email account. Now it is affecting my one Yahoo email account, and my one aol.com email account and it also affects many websites I visit!! Some websites that it affect: Facebook.com, NFL.com, Yahoo.com, YouTube.com, and others. It also affects my free desktop music streaming service through Spotify. It does NOT affect my mom's email account, nor my dad's email account, nor my one other Yahoo email account.

What have I done to try and remedy this problem? I have tried: Clearing web browser cache, clearing computer cache, clearing browser history, clearing cookies, restarting Firefox in "safe" mode, restarting Firefox with all add-ons as "never activate", disabling add-ons one by one to see which one causes the hangs and crashes, I scanned for: Viruses, Malware, and spyware nothing showed up except for cookies, and I have tried using other web browsers to check and see if it was my Hotmail or Yahoo email accounts. But none of that had any affect, except switching to a different web browser.

I do not know if is: 1) my soon to be 10 year old computer; due to age and/or out dated software/operating system etc. 2) Adobe Flash; due to corrupted files or something else, because flash keeps crashing. 3) something that causes a "bad" interaction between Hotmail, Firefox, and other websites/web related programs. 4) there is Malware, Spyware, and/or a Virus that my Security programs have been unable to pick up. 5) Something I have not thought about as of yet.

This could all be a moot point in a few weeks. Why? Because in about 2 to 3 weeks I hope to be able to order the parts for a new computer build. But I would like to figure what is causing this problem so I can either fix it, learn how to deal with it by minimizing its affects, or be able to fix it if/or when it happens on my new computer.

As far as I know of all my programs and add-ons, except 2 add-ons, are up to date.

And of course, it just hanged several times for a total of about 1 to 2 minute maybe 3 minutes! Seemed like 5 to 10! LOL

Asked by Groffeaston 3 years ago

Last reply by the-edmeister 3 years ago

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Firefox starts process but won't open (Windows 7 SP1), suggested fixes don't help

I'm using Firefox 50.1.0 and Windows 7 Professional SP1. When I click on the firefox icon, it starts a process that shows up as firefox.exe*32 in task manager, but no fi… (read more)

I'm using Firefox 50.1.0 and Windows 7 Professional SP1. When I click on the firefox icon, it starts a process that shows up as firefox.exe*32 in task manager, but no firefox window opens. I tried many of the suggested fixes for this problem on this forum, but none help. I tried:

1. Kill firefox.exe*32 process. Click on firefox icon. No window opens.

2. Uninstall firefox, delete folder AppData\Roaming\Mozilla, install firefox. The first time I click the firefox icon, it opens normally. But after I close it and click the icon again, the problem occurs again (process starts, but no window).

3. I disabled my antivirus and firewall SW (Symantec). No difference.

This seems to be a very common problem, judging from the many postings on this forum on it, and the many suggestions. But none of them appear to work for me. Can anyone give a definitive fix for this? It would be very much appreciated.

Robert

Asked by renenkel 3 years ago

Last reply by FredMcD 3 years ago