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"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samantha 7 months ago

Answered by samantha 6 months ago

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Won't switch to new tab when right-clicked

I've searched for answers. I tried the About:config and changing some settings to false and others to true as suggested (e.g. browser.search.context.loadInBackground), et… (read more)

I've searched for answers. I tried the About:config and changing some settings to false and others to true as suggested (e.g. browser.search.context.loadInBackground), etc., and of course I have the option chosen under settings.

This is a new computer. My old computer would switch to the new tab when I right click it, but this new one won't.

Any latest fixes?

Asked by Bobg 7 months ago

Answered by zeroknight 7 months ago

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Why do tabs/windows refuse to open?

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or… (read more)

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

Asked by StevenCee 7 months ago

Answered by zeroknight 6 months ago

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Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 7 months ago

Answered by zeroknight 7 months ago

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Firefox 120

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your update… (read more)

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your updates but I'm really regretting this one. Can you help me not switch over to chrome? Maybe you're already aware of this bug and will have it fixed soon.

Asked by carl.smmns 7 months ago

Answered by carl.smmns 6 months ago

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Can't copy text - It works in any other browser

Hello! I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but t… (read more)

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Asked by BMET1 7 months ago

Answered by cor-el 7 months ago

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Rar files automatically failing the download

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times. … (read more)

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times.

Asked by Jon Cape 7 months ago

Answered by Jon Cape 6 months ago

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How can I get Firefox to fill in form data for NEW forms

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I have… (read more)

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I havent previously visited?

Asked by matt1510 7 months ago

Answered by cor-el 7 months ago

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Unable to deselect "Ask to save logins and passwords for websites"

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the c… (read more)

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the check box is a light color denoting it's not able to be toggled.

I searched for a solution and it's not the same problem as others are having where they have the the "never remember history" option enabled. My setting is "remember history."

I am a personal user, and this is my personal computer. I have admin rights on my computer. Running Windows 10 Pro.

Screenshot attached.

Thank you for any help with this.

Asked by kennethdyer 7 months ago

Answered by cor-el 7 months ago

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Mozilla isn't able to download anything larger than 1GB files

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed t… (read more)

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Asked by Chorsa Alterna 7 months ago

Answered by cor-el 7 months ago

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When switching networks (mobile hotspot/wifi) Firefox can't load websites but other browsers can

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. B… (read more)

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

Asked by Jayadeep 7 months ago

Answered by Jayadeep 7 months ago

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New Tab does not offer selection of most visited site, just blank boxes

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I t… (read more)

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I turn on that function again?

Asked by jiri.kindl 7 months ago

Answered by jiri.kindl 7 months ago

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Outlook default browser will not set to Firefox

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossi… (read more)

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossible to choose Firefox.

How can I make Firefox the default browser. This situation occurred after recent update (October 2023).

Any help would be appreciated. -- JGS

Asked by jgsimmons 7 months ago

Answered by jgsimmons 7 months ago

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unable to upload images from my computer to blogger

Hello, On 18th Oct this year, blogger would not let me upload picture files from my computer - it gives the message 'Allow google.com to use cookies - you will not be abl… (read more)

Hello, On 18th Oct this year, blogger would not let me upload picture files from my computer - it gives the message 'Allow google.com to use cookies - you will not be able to access your files if necessary cookies are turned off'. I click Accept but nothing happens, so I click close and the window goes away without solving the problem. Uploading and publishing blogs with images was working with no problem two days earlier. I was still logged into my gmail account and had not made any changes. This is what I have tried. 1 - Switched off enhanced tracking protection for this site, as suggested by Firefox. It allowed me to upload 1 image into a draft post but this had disappeared the next time I opened the draft. Since then I have been getting the error message and not been able to upload images. 2 - cleared the cookies from google, as suggested by firefox. No effect 3 - cleared the cache and site data as suggested. No effect. I followed this with closing Firefox and reloading, logging back in to gmail, and still the problem persists. Can you help please? best wishes

Asked by NB Bonjour 8 months ago

Answered by NB Bonjour 7 months ago

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Images not loading on Outlook

This has been an ongoing issue for sometime with Firefox. Backstory time. I am a regular shopper on eBay and I get email alerts for things I like to look at and for. Unf… (read more)

This has been an ongoing issue for sometime with Firefox.

Backstory time. I am a regular shopper on eBay and I get email alerts for things I like to look at and for. Unfortunately, on my Outlook/Hotmail account, in these particular messages, the images don't load properly for some reason. And I would like to know the way to resolve this once and for all. Thank you.

Asked by RyTheCompaqFan8515 7 months ago

Answered by zeroknight 5 months ago

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Firefox crashes when opening local HTML file

Firefox version: 119.0 (64-bit) OS: Windows 10 Home 64-bit Hello, Whenever I open a local HTML file, Firefox tab will crash. This happens if the HTML file size is big … (read more)

Firefox version: 119.0 (64-bit) OS: Windows 10 Home 64-bit


Hello,

Whenever I open a local HTML file, Firefox tab will crash. This happens if the HTML file size is big (>4MB), smaller file doesn't crash.

I've tried opening the file on Chrome, it doesn't crash and open just fine. So it seems like this is a bug with Firefox.

I've uploaded the HTML file if anyone wants to test: https://www.mediafire.com/file/ipmu7ugrd2vvelr/LICENSES.chromium.html.zip/file

Thanks

Asked by hotpot 7 months ago

Answered by zeroknight 3 months ago

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Can't login to certain websites

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all… (read more)

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all cookies for a dozen times, disabled all extensions, started ff in that problem mode or whatever it's called and I still can't login to certain websites.

I type my login credentials, press "continue" and nothing happens.

I hate how much information Google gathers from their users but I used Chrome for five or more years and I never had this issue with their browser. Not once. Even now I constantly have to go back using Chrome because with it I have no issues logging in to the sites while on FF I just can't.

What is going on?

Asked by j.ea_p 7 months ago

Answered by zeroknight 7 months ago

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Autoscrolling is broken since 119.0

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as… (read more)

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Asked by mattdanielsdba 7 months ago

Answered by cor-el 6 months ago

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No option to Uncheck Underline Links

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settin… (read more)

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settings, but when I opened up to the said setting page, there's no option to uncheck underline links. Where else can underline links be disabled?

Asked by kkhoon77 7 months ago

Answered by cor-el 7 months ago