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  • Solved

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 2 days ago

Answered by AlatorreInWA 1 day ago

  • Solved

trying to find bookmarks after i DID NOT listen to Mozilla warnings about installing older version

PLEASE, someone tell me my old bookmarks are living somewhere on laptop. I deserve the answer to be NO bc I did not take any steps suggested by Moz, did not try refresh, … (read more)

PLEASE, someone tell me my old bookmarks are living somewhere on laptop.

I deserve the answer to be NO bc I did not take any steps suggested by Moz, did not try refresh, did not even set up a profile b4 trying to install previous version (b4 82.0). Years worth of bookmarks are gone.

Used help topics to try the Import/Export-Restore Bookmark option. However the only json Mozilla extension I could find was related to my last attempt.

Running Wins 10-Mozilla/Firefox updated to 82.0 this morning. After the update my screen began to flicker and pull up sections of page in dark black. After verify the issue was with Moz I tried to revert back to older version. I was frustrated bc of the screen issues and as stated-did NOT do anything strongly suggested b4 going to previous version.

Although I chose previous version (64 bit) I actually ended up with a newly installed 82.0 However all bookmarks still gone & just icing on cake the flicker is still there.

Any help would mean to world. Thnx

Asked by Michelese 3 days ago

Answered by jscher2000 3 days ago

  • Solved

Export Mobile Bookmarks

I need to backup my bookmark from Firefox for Android. To this end I am syncing them with my desktop Firefox on Ubuntu. The bookmarks appear as Mobile Bookmarks. Now, whe… (read more)

I need to backup my bookmark from Firefox for Android. To this end I am syncing them with my desktop Firefox on Ubuntu. The bookmarks appear as Mobile Bookmarks. Now, when I export the bookmarks with the bookmarks manager, the Mobile Bookmarks are surprisingly NOT included.

Is there a way to export the Mobile Bookmarks, either on Android or Desktop?

(I am about to prepare a number of tablets for education puposes.)

Asked by Algenib 3 days ago

Answered by jscher2000 3 days ago

  • Solved

bookmarks

How can I get back the bookmarks that were deleted on the recent upgrade? I've tried system restore to the day before the upgrade, but the folder is empty and the new "bo… (read more)

How can I get back the bookmarks that were deleted on the recent upgrade? I've tried system restore to the day before the upgrade, but the folder is empty and the new "bookmark" process is a mess. I'd hate to lose the many references stored in the previous collection.

Asked by e_schorr 4 days ago

Answered by FredMcD 4 days ago

  • Solved

Cannot delete old bookmarks in browser on Mac

I have searched and tried everything, but I cannot delete old bookmarks. I have tried to click on the blue bookmark star, delete from the edit tab, open all Bookmarks and… (read more)

I have searched and tried everything, but I cannot delete old bookmarks. I have tried to click on the blue bookmark star, delete from the edit tab, open all Bookmarks and try to right click and delete. Nothing happens, but I can add new bookmarks. The bookmarks window does not have an organize tab to manage the links that way either. Is there a glitch in the system for macbooks?

Asked by japrincess76 5 days ago

Answered by cor-el 5 days ago

  • Solved

Bookmarking to Bookmarks Menu by Default

Whenever I try to add a bookmark in FF (81.0.2, 32-bit), the default folder for the bookmark is "Other Bookmarks", with the option to save the bookmark to the "Bookmarks … (read more)

Whenever I try to add a bookmark in FF (81.0.2, 32-bit), the default folder for the bookmark is "Other Bookmarks", with the option to save the bookmark to the "Bookmarks Menu" folder (which is my preference).

How can I get FF to default to the "Bookmarks Menu" folder when saving a bookmark?

Asked by LesF 1 week ago

Answered by cor-el 1 week ago

  • Solved

Bookmarks unavailable and non-creatable after upgrade

I just did an upgrade to 81.0.2. All of my bookmarks disappeared. Fortunately I was able to retrieve the last window but I am unable to create new bookmarks. Whether I… (read more)

I just did an upgrade to 81.0.2. All of my bookmarks disappeared. Fortunately I was able to retrieve the last window but I am unable to create new bookmarks. Whether I right click on the tab to bookmark or Ctrl+D to bookmark, I get a window that says New Bookmark with options of Save or Cancel. However, the only option I can choose is Cancel. This is not good.

Asked by jpickett 1 week ago

Answered by FredMcD 1 week ago

  • Solved

How do I recover bookmarks for a laptop with fried hard drive and download them to a new laptop?

My MacBook Pro hard drive was fried. I have purchased a new laptop. Does Firefox have a backup for those files somewhere "out there" that I can access to download them … (read more)

My MacBook Pro hard drive was fried. I have purchased a new laptop. Does Firefox have a backup for those files somewhere "out there" that I can access to download them into the new computer?

Thanx,

John

Asked by jlleidy56 3 months ago

Answered by jscher2000 3 months ago

  • Solved

mobile bookmarks not showing up on desktop, cannot sync bookmarks from mobile

The mobile bookmarks folder is nowhere to be found on the desktop app. When I bookmark a page on mobile, Firefox desktop doesn't show it in the "all bookmarks" menu, I tr… (read more)

The mobile bookmarks folder is nowhere to be found on the desktop app. When I bookmark a page on mobile, Firefox desktop doesn't show it in the "all bookmarks" menu, I tried searching but it doesn't find it. The mobile app doesn't show it either, it only shows the "desktop bookmarks" folder and the single pages that I have bookmarked on mobile. I have attached some screenshots that better explain this issue. I would be grateful if someone could help me.

Asked by fanciullo 1 week ago

Answered by fanciullo 1 week ago

  • Solved

Firefox Refresh

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that a… (read more)

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that again. Considering I am 80 years old I know for a fact there are probably a lot of things I won't be doing again but I would like to just go back to where I was. I am no longer able to get into Facebook which isn't going to cause the Earth to spin off its axis but I have several friends I really enjoy staying in touch with and it isn't possible to even enter FB now. I have tried everything, read all directions, followed all orders, jumped through all hoops (great Kodak moment for those of you with cameras) and I have failed.

I know that someone here, probably many of you, are more knowledgeable with the way this works and I would just enjoy being able to contact these two friends and get their emails, the FB connection isn't all that important. Now my question is and feel free to laugh but could this Refresh have caused some glitch in the innards of something or other that would cause this problem?

If any of you could help out a senior here I would be most appreciative.

Thank you for even reading my whining and begging plea.

Gail

Asked by naturepreserve4 4 weeks ago

Answered by jscher2000 4 weeks ago

  • Solved

Find & recover my Firefox PROFILE data from Back up

My laptop died - but have FULL back up on ACRONIS cloud ... I want to find & restore my Firefox BOOKMARKS/ favorites etc. FIREFOX creates a PROFILE that contains all … (read more)

My laptop died - but have FULL back up on ACRONIS cloud ... I want to find & restore my Firefox BOOKMARKS/ favorites etc. FIREFOX creates a PROFILE that contains all the data... BUT its hard to find!!??

I know location is USERname>AppData> Roaming>Mozilla>Firefox> PROFILES

BUT ... on my NEW Laptop when I go down through C:Drive hierarchy I cant see "AppData" If I search I can find ... BUT I cant actually locate via USER NAME.... Is this to do with HIDDEN FILES???

So when I go to my CLOUD BACKup I have the same problem. I can search & see ...but cant find in the hierarchy so I can recover those files & re-install on my new laptop... Any ideas where these hidden files are located?

Any ideas?

Thx for any help Cheers Keith

Asked by kjcrowley 2 weeks ago

Answered by kjcrowley 2 weeks ago

  • Locked

lost all my bookmark

i lost all my bookmarks suddenly. i tried to restore it backup and it's not allowing. I am getting attached error. dupe. https://support.mozilla.org/en-US/questions/13079… (read more)

i lost all my bookmarks suddenly. i tried to restore it backup and it's not allowing.

I am getting attached error.

dupe. https://support.mozilla.org/en-US/questions/1307922

Asked by palletireddy1979 2 weeks ago