Firefox Support Forum

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wiped and no way to to go back to old way or to find and transfer my MANY book marks.. what the heck is going on?!?!?! .any help appreciated!!! Richard

Since this week. I can no longer download and open files, pdf etc.It say: failed I need urgent to get repaired it do download printed customer invoices and other files.

Thank for your support. Peter

Hello Team,

I got popup an popup when i am going to play video from any website and the popup is "to play video you may need to install the required video codecs".

even I am able to playing video in any website. and i have already applied this command is "sudo apt install ubuntu-restricted-extras". and after that i am getting this popup.

FYI I am using "Ubuntu 20.04.4 LTS".

Thanks & Regards

Before COVID, I would travel about once a year. I would just copy the profile from my office email machine to my laptop, set the desktop computer to stop downloading emails (the laptop was always set to leave them on the server), and go traveling. When I returned and turned my regular email machine back on, turn the "leave on server" off, and download all the emails to it.

The COVID break from traveling meant that some file formats had changed. When I tried to load the v78 profile from my desktop to v68 on the laptop, I got a lot of errors, and went on to do other chores. Now I've come back to this issue and decided to just load v 102 to my laptop. I want to be able to load all those emails and the address book. Does v 102 read earlier versions of files, and which ones? I have a large volume of emails that I want to load, review, and then archive about 99% of them. I really need to retrieve the address books, get rid of duplicates and dead addresses, and then save about 85% of them a vcards before deleting them from the address book.

It would really help to have a list of the files that changed with each version, so that we can see what files we need to look for.

I'm hoping that 102 will convert all previous formats, and if not, I can have a list so I can migrate these v 68 files to 102 when it imports them.

Running Win10 21H1.

I am trying to install Firefox offline. I know you use to be able to do this but I don’t it is possible anymore. I am on windows 10 and every time I try to install it just throws this error (see attachment). And when I reconnect Wi-Fi or Ethernet the installer works.

I have tried for several days to download Firefox to my new Lenovo 64 bit windows 11 laptop with no success. I get a message Install not completed because VCRuntime 140.dll can't be found.

I have tried installing both 32 and 64 bit direct to the correct folders but Firefox still can't find them.

Also when uninstalling Firefox it does not complete unless I reboot first, when doing so it shows Firefox as preventing the reboot unless I ignore it.

Any help greatly appreciated.

jon

I'd like to import my Seamonkey profile data to Firefox, but Firefox doesn't recognize Seamonkey or its data. How can I do this? I'd like to keep my Firefox data synced to Seamonkey, and maybe synced the other way too. And I'd like Thunderbird to be able to sync to the Seamonkey email data too, for what it's worth. I thought the importing of data when Firefox starts would take care of importing SM data but it doesn't. Are there any commandline options for running Firefox that would get the importing done? I sure don't want to mess around with a huge html bookmarks file and there's other data in Seamonkey besides bookmarks that should be imported too. Help!

I need an human support person to deal with my missing bookmarks and history.

Please have someone contact me ASAP. I have sent several messages to your support people with no response.

Claude39

NOTHING MIGRATED. I downloaded the latest Firefox because nothing was working on previous versions, obviously. I tried to see if the updated version would migrate all of my tabs and bookmarks. It even showed me how to access them after I updated it! EVERY TIME I opened the tab of the downloaded new version it was clear that my information from the older versions had not migrated over. I had kept the version with my tabs and bookmarks open to check, just in case.

Then I thought, well, maybe I just need to reboot my computer as a whole.

So I did that.

Guess what?

ALL OF MY BOOKMARKS AND TABS ARE GONE. This is my work computer and I had a significant amount of information I was using. Gone.

HELP! Thank you JenB

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.

Yesterday Firefox worked great. Today I failed to launch. I tried reinstalling it. If installed correctly but fails to launch. I thought I would try a clean install by first deleting all previously installed versions. One very old version "Mozilla Firefox 62.0.3 (x64 en US) fails to uninstall. Any Ideas on How to delete that file?

I periodically make a backup copy of my profile (by copying the entire profile folder from C:...Roaming to another location on my computer), just in case. Now, I want to make a current copy because I'm about to power down a failing old computer and want a final profile to load on the new computer. But, in the past few days, I've run into a problem I've never seen before when I try to create the necessary profile backup:

What happens is that I get a screen titled "Destination Path Too Long". The screen lists a file name that's mostly gibberish but is not particularly long for a modern Windows file:

   3647222921wleabcEoxlt-eemgsairo.files

That mystery file is shown as having been created 3/15/2020 at 10:36 PM, which was when I installed Firefox on this computer.

I've made weekly backups of my Firefox profile on this computer since 3/15/20, and this problem has never appeared before. But I MUST get a copy of the profile NOW, before it's too late (and, no, sync is not an option in this case).

So I have two questions:

1) Can I just tell the file copy process to skip the problem file, or will that create some problem when I load the profile to the new computer?

2) Any idea what's causing this problem to just now appear? Any ideas on how to fix it?

Advice and assistance would be much appreciated!

My old Win PC has suddenly died (burnt mobo) and I purchased a new one. System SSD from old PC works. How can I transfer logins and passwords to my new PC (just registered Mozilla acc today, so Sync option is not for me). What files, where to search (for the SSD from the old PC) and where/how to copy to a new one? I am noob here ((( Thank You very much for help.