AOLattachments not opening

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enh… (read more)

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Asked by DavidWalker 2 weeks ago

Last reply by James 46 seconds ago

Firefox Ethics

Firefox gathering personal information without consent. I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my em… (read more)

Firefox gathering personal information without consent.

I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my email address into Firefox so that I could save pocket articles, as I know of no other way of saving them. That's all I gave, yet within minutes Firefox had captured my private phone number, date of birth, age, name, and details of my windows account.

I was really angry at the presumtion that Firefox felt entitled to do that. If this were acceptable it would mean for every instance of sending an email an organisation or person believes you have given them the right to delve into your personal details, which clearly cannot be right.

Please advise if this is true, does Firefox without consent harvest private information, while claiming to have a core value of being protective and ethical about personal information.

Kyle

Asked by Absorb.Everything.01 11 hours ago

Last reply by James 8 minutes ago

auto fast scrolling randomly

no ryme or reason that i have found. not a continuous issue, works normal 3 hours, next minute boom takes off immediately to bottom, if i reverse direction action will st… (read more)

no ryme or reason that i have found. not a continuous issue, works normal 3 hours, next minute boom takes off immediately to bottom, if i reverse direction action will stop, then i drag bar back upward where it took off. I have replaced batteries in mouse thinking low voltage, not this issue, on-screen cursor will stop/n start or to me acts like too many other background apps running using all bandwidth or ram = low batt voltage =replace batt problem solved. scrolling issue does seem to happen more often in overnight hours, hard to say definitively, MS is no help, after reading 9 pg. of community scrolling issues mine is diff. no issues of randomly, this has been happening for awhile 2yrs maybe more. its the random part that confuses me, i gone threw all mouse settings on/off n firefox, windows, HP, no fix, no error, very odd, i have changed wireless mouses, i dont think i've tried a corded one, after this i will, just gotta find it. HP laptop; Gear Head MPT3200RED mouse;HDMI cord to 42" Sanyo LED TV; ANKER USB w/4 xtra slots; I never touch laptop lid is closed all time, multiple screen switch on. Its very annoying only one indention roll of wheel, one line selected in win settings, mouse receiver plugged into laptop which is approximately 6 ft. away max. there will be days works perfectly normal, n then this evening started again, probly been week maybe, i'm gonna start keeping track of every factor i can think off date, time, website, tabs active, extension s on/active eg. just now tubi going threw my list which is very long page, 6 dvd picture lines down boom takes off just caught it around line 20 outta 150 lines maybe, heres thot, internet access threw verizon hotspot using tether hi speed cable connected to Galaxy S9, if web page not fully loaded thats when action starts, once it starts doesnt matter then random part kicks in, i can restart cpu, or disconnect S9 for minute , sometimes that helps, but not always. oh. i also use onscreen keyboard to type...suks...this Q has taken over hour to type as i click one letter at a time to spell words, my hand n index finger cramping. any thots you can think of wud be most appreciated , i'll do my best at documenting incidents , thnx vic

Asked by oetkbtytr 1 day ago

Last reply by Dropa 21 minutes ago

browser wont open

My foxfire did an automatic update. then it opened and there was a question box, "do you want to update to the latest version and reopen"... i clicked yes. and now a coup… (read more)

My foxfire did an automatic update. then it opened and there was a question box, "do you want to update to the latest version and reopen"... i clicked yes. and now a couple hours later its just showing an hour glass time icon is just popping up. Do i just need to wait for it to update? help help THANK YOU

Asked by pmonzo 32 minutes ago

Last reply by jonzn4SUSE 25 minutes ago

Prinitng Error

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pl… (read more)

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pls fix. Attached screenshot.

Asked by Prerak 14 hours ago

Last reply by Dropa 56 minutes ago

Problem Downloading My MP4 Files

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I downloa… (read more)

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

Asked by vjgarden 11 hours ago

Last reply by Dropa 1 hour ago

In iOS Firefox crashed due to plugin-container

I followed instruction several time to uninstall and reload fresh and Firefox will not run, except in safe mode. This issue has happened once before and I solved it by re… (read more)

I followed instruction several time to uninstall and reload fresh and Firefox will not run, except in safe mode. This issue has happened once before and I solved it by reloading it fresh but this time I cannot get it to run.

Asked by smartin322 2 hours ago

Last reply by Dropa 1 hour ago

Often unable to get Firefox browser to load on my first attempt

Why does it often take me up to ten attempts to open the Firefox browser, all the while navigating through the same message on each attempt. "Firefox is already running b… (read more)

Why does it often take me up to ten attempts to open the Firefox browser, all the while navigating through the same message on each attempt. "Firefox is already running but is not responding. The old Firefox process must be closed to open a new window." This problem is beyond frustrating.

Asked by garymunday 2 hours ago

Last reply by Dropa 1 hour ago

Firefox Bookmarks Every Page I Visit

Firefox (10.0002 64-bit) is bookmarking every single page I visit, making the bookmarking function useless to me. I just noticed this problem recently. Someone posted a … (read more)

Firefox (10.0002 64-bit) is bookmarking every single page I visit, making the bookmarking function useless to me. I just noticed this problem recently. Someone posted a similar question in 2016:

https://support.mozilla.org/en-US/questions/1077320

He seemed to think the problem was related to an app -- but someone else posted to that question and they did not have any new apps. Nor do I. I haven't knowingly installed any apps to Firefox in the last year.

Can someone please tell me how to stop the bookmarking function from booking pages automatically without my input?

Thanks.

Asked by b98765 1 hour ago

Last reply by Dropa 1 hour ago

my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (read more)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 5 months ago

Last reply by dpt150v 1 hour ago

Firefox printing with System print dialog

Since the last update to Firefox I have not been able to print using the system dialog. Only the new Firefox print screen comes up. How can I return to system printing … (read more)

Since the last update to Firefox I have not been able to print using the system dialog. Only the new Firefox print screen comes up. How can I return to system printing dialog?

Also the ability to set print quality in the Firefox print screen does not exist. I can do copies, black or color, duplex printing, etc but not set the print quality like draft, text, photo, etc.

I also have many forms I've setup for printing and I can't access these.

Thanks, Pat

Asked by patbarrmail 2 months ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Deleting all of todays history instead of one entry

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in histo… (read more)

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in history. Last night, I did a lot of research and was counting on reviewing some of the pages in the today history (after midnight). Now, I will never be able to even know where to start. How hard would it be for Firefox to add a step requiring the user to answer Y/N to are you sure you want to delete all of today's history? Also, after all these years, one would think it would be easy to restore accidentally erased history, but after looking for hours, I can't find a viable solution at all. If only I could import the SQLite file into Excel, Word or some common program. I'm not a power user by any means, I just want my history back.

Asked by denloe573 5 hours ago

Last reply by cor-el 2 hours ago

URL Bar at the bottom doesn't disappear after going into the fullscreen mode in videos.

When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the scree… (read more)

When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the screen. When I try to click over it it switches to the right bottom corner, which I find quite frustrating. Whenever, this happens I should refresh the page and hope that it solves my problem and most of the times it does. However, I still would be quite happy if I figured out what caused this problem and if there is anything I can do it to fix it for good.

Firefox version: 100.0.2 (64-Bit) Windows Version: Windows 11 Pro 21H2.

Asked by hsbmoz 3 hours ago

Last reply by cor-el 2 hours ago

Printing anything comes out larger than the paper

For at least the last few months, I've been having problems with printing. It doesn't matter if it's a web page, an attachment in yahoo.mail or a return label from Amazon… (read more)

For at least the last few months, I've been having problems with printing. It doesn't matter if it's a web page, an attachment in yahoo.mail or a return label from Amazon, the print is too big to fit on the paper. If I switch to Edge, it comes out fine. I have used Firefox for years and never had this problem till now. Please help.

Asked by vegascamel 4 hours ago

Last reply by cor-el 3 hours ago

Picture-in-Picture no longer working with BBC iPlayer

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but noth… (read more)

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

Asked by suehogben 5 hours ago

Last reply by cor-el 4 hours ago

Firefox does not display Facebook feed

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions … (read more)

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions 3) I have turned off tracking 4) I have tried in safe mode - still the same.

This is not just on one website - it is on ALL that have Facebook feeds. It is NOT just on my laptop - I have asked others to try - they have the same result - blank page. ...so please don't suggest re-installing Firefox!!

An example is: https://dragonsdensoftplay.co.uk/News-Events/news-events.html

The feed works ok in other browsers.

Thank you

Asked by gprit1 6 hours ago

Last reply by cor-el 5 hours ago

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 9 hours ago

Last reply by cor-el 5 hours ago